Rated 2 out of 5 by TravellerT Great location but not the best experience
There is nothing worse than going on holiday and not being able to sleep well. The idea is to get away, rest, play and re-energize. We've come back more tired than ever. We were unable to rest during the night or day as there was a scratching noise in the walls. It sounds like rats as it would scratch for a while in a particular place then move across the ceiling to another. When we told the staff about their rat problem, they were empathetic and sorry however, they did not bother to do anything. We rather they address the problem or suggest a suitable solution. The scratching noises came and went most notably during the night from 12-4am and occasionally during the day as well. We even had to move all the beds to the middle of the room to try to sleep.
My parents in the adjoining room did not have this rat/noise problem or it is possible that they could not hear it due to their noisy a/c being constantly on. The a/c system in both rooms is very noisy. Hence we do not turn it on at night.
Also, their main restaurant doesn't change their variety much at all. They claim to have a different theme on some nights however, they just add a few different dishes. The majority of the food is the same stuff.
As these two issues were of a large importance it is reflected in my star rating.
The waiters and waitresses were always polite however more often than not, they don't seem to show much initiative. For example, when six of us are seated at a table that was setup for four, apart from getting more chairs, they don't bother to automatically bring more plates, cutlery and glasses. We have to ask them and even then they bring only one or two of the items requested, thus requiring us to ask again or several times.
Finally, the big plus for this place is its location and it's proximity to the marina. It is easy to get around with a handy convenience store on site or an independent store outside the entrance and plenty of alternative transport to get around town.
The pools and the ability to dine or walk between Sheraton Fiji, Sheraton Villas and The Westin was great and really offered variety. The staff were always happy to take you between the three venues or the golf course across the road in the buggy.
We would be reluctant to return to this hotel.
September 16, 2014
Rated 5 out of 5 by Villa20 Premium Rates
All food and drinks are very expensive especially with the 20% Tax added.
The only reservation that I raise with regard to the hotel facilities is that there really is no adult depth swimming pool that allows a meaningful swim. The ocean is not attractive due to the murky water.
September 11, 2014
Rated 1 out of 5 by nahc needs attention
we previously stayed at coral coast had a great time thought becauseof the sheraton name would be of a higher class no beauty spa on site no gym on site buffet not exceptable we spent more time at the western which was cheaper
September 10, 2014
Rated 5 out of 5 by Hardtoleave Kids & Parents Paradise
What a gorgeous location! We stayed in a ground floor Ocean Front room and this was beautiful, with magic views. Our 5y.o loved to explore the beachfront and we could watch her safely from our patio.
The biggest highlight for us was the Kids Club and their staff. Our daughter wanted to go to every session and actually cried when we left. She had the best time and made new friends - and this made our trip so much easier. Also gave us plenty of time to relax by the pool and enjoy a cocktail or two.
Thank you so much. We can't wait to come back!
December 9, 2011
Rated 5 out of 5 by Andy6500 Great hotel well located
Great hotel well located and everything worked ,and if it didn't then they promptly fixed it and followed up to ensure it was fixed .
September 6, 2014
Rated 4 out of 5 by traveller OK Location
This hotel is OK for access to the golf course and faces the sandy beach. It is not the true Fijian beach holiday resort you see in the brochures but is smart and clean and has good facilities ie restaurants pools etc.
Some additional staff at check in would help and better recognition of SPG members. Overall its OK if staying at Denarau is what you want to do.
October 21, 2011
Rated 4 out of 5 by gina2605 Christmas & New Year
We stayed over the Christmas & New Year period - had a ocean front room - we booked this room in june and asked for a low floor - had 1st floor - found out that some friends had only booked the week before christmas and had ground floor -did ask when we checked in to move - but they said no vacanies - our room key on several occasions did not work - had to wait for reception to change very annoying when you come back and want to get into your room - even was told on one occasion it was our fault - eventually had to replace our room swipe machine as this was the fault. Overall the pool bar staff were excellent - not to happy about reception and check in staff -
February 5, 2012
Rated 5 out of 5 by BobF63 Wonderful experience and service
We had a fantastic time staying here for Xmas week, where the staff made us feel so welcome, and were very friendly and polite. I love the the fact there are shops and a pantry (great idea!!) for buying small things like snacks/coffee etc. The room (ocean studio) was brilliant (better than expected), and clean, and housekeeping did a superb job. I could go on, but I just want to say a huge thank you to all the staff who did a great job looking after us, and we cannot wait to return in 2014!
December 27, 2013
Rated 5 out of 5 by Buck60 This hotel was ideal for the purposes of our stay.
My 18 year old daughter and myself stayed for 7 nights at the hotel and our experience was most enjoyable. My daughter became ill and the hotel staff efficiently cared for her and organtsed for an in-house doctor to visit. Staff also arranged for her prescribed medication to be filled and delivered. The fruit platter and card were greatly appreciated. Our only "complaint" was the lack of internet access. Four computer screens are NOT adequate for a hotel of this size.Eventually, the Link facilities were closed for service and the facility was without air conditioning. The hotel's convenient location to Port Denarau was ideal for cruises and variety in dining experiences.
January 22, 2013
Rated 5 out of 5 by Coconutz Great Conference Vibe
Had the pleasure of staying here for a conference recently. Brilliant service and amenities. Only flaws were: loud minibar fridge in the room, that echoed in it's timber housing, limited vegan options in breakfast buffet and conference dinner. Fresh Fruit on offer was fantastic!
August 5, 2014
Rated 2 out of 5 by PlacemakersLift2012 Placemakers Lift holiday 2012
Kids club had no emergency/first aid trainined person on hand. First Aid kit very very old. Smoke butts not raked up every morning outside bar/Flyining Fish on sand. Blood on pool edge not cleaned up within the week. Flying Fish extremely overpriced - which is why perhaps few people dined there. No bubbles (sparkiling wine) avialalbe with breakfast (for a champange breakfast) room 1575 air-con rattle very loudly and bearly cooped with cooling room.
October 30, 2012
Rated 5 out of 5 by Ryannie Fantastic stay
We thoroughly enjoyed our stay at the Sheriton Fiji ... . The rooms are more than adequate and cleaned to perfection every day. Numerous pool areas mean that there is never a feeling of being overcrowded . A great location with numerous activities within a few minutes away . The staff are so warm and welcoming ... nothing is a problem. Would definitely stay again.
August 27, 2014
Rated 3 out of 5 by PlatinumFlyer Sensational frontline staff - horrible management
The only reason this hotel continues to succeed is because of the sensational efforts of the frontline staff. They're amazing.
The management and leadership is atrocious, impotent and incompetent.
All of the wonderful experiences guests have are the result of frontline staff. All of the terrible experiences guest have are because of management and leadership.
August 27, 2014
Rated 5 out of 5 by InternationalAngel Paradise
Excellent hotel, location, service, very friendly and helpful staff. This was one of my best vacations, as it is relaxing. I had an ocean front room which is worth it as you have the view of what I imagined Fiji would look like. Grab a cocktail in one hand and watch the waves roll in. I would recommend this hotel and I will return to this "Bula" hotel.
January 13, 2014
Rated 5 out of 5 by PP2368 Great Resort & Facilities
Sheraton Denarau has many great features. In particular the opportunity to benefit from the 3 resorts that are here being the Sheraton, Sheraton Villas and the Westin. Each has some attractive features. The villas are great for families and their infinity pool with Wet Edge Bar are great. The Westin has a great steakhouse, spa and also gym. The Sheraton has Flying Fish and The Pantry. There is also a great golf course close by. Make sure that you enjoy the maximum of all the facilities. Bear in mind that you can charge back any items to your room. The staff are very friendly even if 'Fiji time' seems a little slow it helps you to relax.
May 28, 2014
Rated 5 out of 5 by Navajo53 The staff is fantastic
I had the misfortune of becomming ill while on my trip at the Sheraton. Sadi, our concierge, arranged for a physician to come to my room. Dr. Alex as he is called, provided excellent care. Sadi also arranged for a fresh fruit plate to be delivered to my room. Thank you Sadi.
September 1, 2013
Rated 4 out of 5 by Dunny Great location, Service and Comfort
Primary purpose of travel was for friends wedding and the hotel was in a great location, service and comfort was excellent.
August 26, 2014
Rated 4 out of 5 by qwerty01 conference facilities
Very nice hall but let down by the lack of nearby toilets - have to walk more than 100m to reach the toilets.
Can also foresee that the existing toilets would have trouble catering for participants if all conference facilities are fully utilized.
August 25, 2014
Rated 5 out of 5 by Stu430 Relaxing
Outstanding service from all members of staff which made us feel relaxed from the minute we arrived until it was time to leave. Only criticism was the fact that the people below were smokers and when they were on their deck area the smoke permeated up into our room so we had to keep the doors closed. Restaurant prices were exceptionally expensive when you have a large family.
July 24, 2014
Rated 4 out of 5 by Ani1 Good Old Sheraton
Apart from the fact we didn't get the exact room we asked for in our booking, all was good. . Staff very friendly and food plentiful and good
August 25, 2014
Rated 5 out of 5 by SCM3 Marvelous hotel
Paradise couldn't be beter. On a lovely spot close to Nadi. (Only 25 minutes from the airport) you will find this well organised and comfortabel hotel, big rooms and a lot of pools, restaurants for whatever anyone wants. Easy going take away but also very distinguished restaurants.
And most important very friendly and helpfull staf. They really comfort you.
You'll have all kinds of rooms, with or without view at the sea, maximum two level. Though not having small children, they are excellent taken care of as well. Not only the hotel offers you several facilities but also a lot of travelagents easily arranged for at the hotel offer you marvelous day or half day trips. A wonderful stay, something to get back for.
August 10, 2014
Rated 3 out of 5 by alfroz Sheraton Denarau Needs Improvement
The hotel did not meet my expectation, and over the years has slid down in quality. Some examples:
1. For room service, there are actual delivery charges! This is ridiculous given it is a HOTEL, a RESORT.
2. There were no pens inside my room to write information when on phone to the staff.
3. I ordered coffee with milk. I was given hot water, a sachet of coffee (2 star motels do this), and a note to use milk in the fridge, which there were none. I had to ask for milk and was charged separately for the milk.
4. The food prices were very expensive, literally a rip off. I travel around the world and have rarely found such pricing for such low level service.
I will not be eager to stay at Sheraton Fiji again; I travel yearly to Fiji and have preferred Sheraton, but no longer.
October 29, 2012
Rated 5 out of 5 by Carolyn25 Sheraton Experience!
Our stay was absolutely wonderful! The rooms, the food, the staff, and the facilities was beyond our expectations. We WILL be back. Thanks for an amazing experience.
August 22, 2014
Rated 4 out of 5 by Christine11 Beautiful fantastic staff but too expensive
This is lovely the rooms are old but well kept with new bathrooms. The staff are amazing remember names and room numbers and very helpful. The food is good with plenty of choices in the buffets. The restaurant are also good with good food but very expensive more than Melbourne. The coffee bar is good but you pay more than Melbourne prices
August 19, 2014
Rated 4 out of 5 by Moore4 The Staff were fantastic as was the singing.
We very much enjoyed our stay and the family wedding we attended. The quality of all staff was outstanding. The room however needs attention to small details such as the musty smell, worn out fittings and grime around the shower fixtures which were more of a maintenance issue (the unit was very clean).
August 20, 2014
Rated 5 out of 5 by SJH01 Fabulous facilities, friendly staff. We'll be back.
We absolutely loved our stay at the Sheraton Fiji Resort. The staff made our holiday. We travelled with our daughter of 10 years and we literally did not see her from after breakfast to dinner time! The Activities staff encouraged her to participate in everything that was going on and she made friends with them all. Meanwhile we read, swam and looked forward to Bula hour. The cocktails were fabulous too. A very relaxing holiday and we'll be back again next year.
June 13, 2013
Rated 2 out of 5 by Douggie57 Expensive ordinary food
I love Fiji but was very disappointed in my most recent visit. The food at this hotel is very expensive and not very good. The hotel is tired and I think lacking leadership from Management. The staff were trying hard and doing their best but the combination of Corporate and Governmental constraints have combined to make my latest visit less than satisfactory.
August 17, 2014
Rated 2 out of 5 by Shirlthegirl Very Disappointed
We have stayed with Sheraton (in the US) before and were extremely disappointed with our experience in Fiji. There was nothing in our room to indicate facilities. The shower was abysmal and didn't work properly. No hot water on day 2. No milk left in fridge for coffee. Request for bottle opener/corkscrew took over an hour to get recognition...in the meantime we went to local store and bought one.Wanted to dine out at Ports o call and turned up at 6.20pm only to find restaurant not open...sign said open at 6pm. This experience has severely dented our confidence in booking with sheraton again.
August 3, 2014
Rated 5 out of 5 by Jonmac46 This hotel has really good management and very competent staff.
My wife and I went to the Sheraton Denaru for a mid year break from a very cold Melbourne. What we found exceeded our expectations on a number of levels. We don't have young children but everywhere we looked we saw the hotel staff assisting young families to enjoy their day. Port O' Call was a very pleasant fine dining experience and ambiance. The Flying Fish restaurant under the very competent hand of Lucasz was a pleasure to be in to experience the indoor/alfresco mix with an excellent menu, wine list and staff. Chime with its band created a really relaxing nightspot where listening to excellent music and singing while eating tap pas was most enjoyable.The pastries and coffee from the Pantry were really moorish - return daily quality (!). The Feast restaurant with its overflowing breakfast buffet was really something to experience as the scope of choice was just so really wide. The absolute topper for us was the daily "singing off" of those leaving with the hauntingly beautiful song Ise Lei.
For us it wasn't farewell so much as au revoir.
Add to all of that the lapping of the waves on the beach, the sunsets, the water sports - this venue is superb because it caters for everyone with the Kids Club and pools, Adult areas and close proximity to the Sheraton Villas and Westin properties.
We found the management from the GM down to be receptive and most helpful (they listen and act!!) whenever consulted.
We will definitely be back in August 2015.
August 21, 2014
Rated 5 out of 5 by Tezza Amazing Resort
The resort was an amazing place to stay credit given to the staff for there cleanliness, food and very friendly and helpful. We would definatly recommend the resort to anyone going to fiji
February 19, 2012