Rated 4 out of 5 by Tsunshine73 Fabulous place to Vacation!
We had a great vacation at this hotel. Plenty for the kids to do - they loved all the pools and having the beach just a few steps further away. I liked that you could find seats at the pool no matter what time you came down. I am used to jam packed places where people come down and "claim" seats as soon as the sun comes up. It was very nice and very relaxing.
December 4, 2013
Rated 3 out of 5 by SW2013 Great location, good facilities, decent rooms
We stayed here for 8 days and 7 nights for our honeymoon in May/June 2013. The location is great; Whalers Village, beach access, restaurants, activities, etc. are all within walking distance. The facilities are good; we enjoyed the multiple pools, Ono's Grill and the overall layout of the resort. The Polynesian Luau was disappointing and the Tropica Restaurant was overpriced and under-delivered. The couples massage at the Heavenly Spa was great though! The rooms are clean but the walls are so thin you can hear every word and movement of your neighbors; this was the only downfall but a major frustration. We were upgraded to an ocean view room and greeted with fruit, cheese and champagne. We also received 2 complimentary breakfast buffets each day of our stay and a $250 resort credit as part of our booked honeymoon package, which was great deal! Overall, this was a wonderful place to stay for our first trip to Maui!
June 5, 2013
Rated 5 out of 5 by Stmartin2013 wonderful stay and play
Although it was being painted the hotel was clean. everyone was friendly and seemed more then happy to help us. The only problem or concern was the super small parking lot. If you left in your car it was hard to find a spot when you got back. We had a small car and found it hard to park with out worrying about the car being hit by other car doors.
December 19, 2013
Rated 4 out of 5 by Pierre65 Summer Vacation
I had a very bad experience with the reservation manager Jeff, He was very rude and arrogant. His customer Service skill need to be refreshed with additional training. Upper management needs to keep better tabs on their managers. The Hotel is very beautiful and housekeeping performed and excellant job on room cleanliness. I would rate check in reservations poorly.
August 20, 2013
Rated 5 out of 5 by EllieMae7921 Beautiful and everyone is so helpful and friendly.
The grounds are beyond beautiful. Anywhere you look, there is a stunning sight. Not contrived, not "hotel-like" but the natural beauty of Hawaii. The staff, from the front desk to the maids to the waiters are without an exception, kind, friendly and dedicated to making every aspect of your stay enjoyable. I would recommend this Paradise to everyone and anyone.
March 3, 2013
Rated 3 out of 5 by EB320 Excellent facility and location but...
Wonderful place for a vacation. Extreme patience is required with front counter staff as the lines up can be a long wait even when there is only a few in line. Improvements over the week of my stay as rope lines were added. Over time and with training, hopefully this will be fixed as it certainly does not represent of what I am used to with the Westing brand.
June 1, 2013
Rated 3 out of 5 by sslucas10 I was a little disappointed in my stay this time
We were disappointed by the state of the rooms this time - the first room was VERY shabby, the duvet was stained and the room had a funky smell. The second room we stayed in seemed a little fresher, but was still tired. . I am happy to hear that you are doing renovations. Until they are complete- I cannot imagine recommending this hotel to any of my friends.
March 11, 2013
Rated 4 out of 5 by lisakk had a great time
We just spend 7 nights here and had wonderful time. Only recommendation would be that you need to get a hot tub for families. I would also love it if there was a bar with music in the evenings. Thanks for a wonderful stay!
March 4, 2014
Rated 5 out of 5 by mjlgls perfect all in one resort
my daughter and i really enjoyed our stay here.Our oceanfront room w/balcony was a perfect place to enjoy room service dinner,enjoy the sunset and action on the beach below when we wanted to just relax after a busy day.The staff was very responsive to our needs and the hotel location had immediate access to the beach&shopping -nice exercise facility too!
May 18, 2013
Rated 4 out of 5 by KellyD Great beds; stunning wrap around lagoon
Overall enjoyed our stay at the hotel and it's amenities and most of the employees were nice, but I had an issue with mail delivery that came to the hotel but was not delivered to me until two days later even though I repeatedly asked them to check the mail room, they did not. Also a little glitch with Starpoints redemption but it was quickly rectified.
June 6, 2013
Rated 5 out of 5 by Hawaii1 Great Holiday Experience
Large room, well appointed with beautiful ocean view. The large pool complex is fantastic - use the top level Adult pool if you don't want kids around - Best beach and love the location - walk to shopping center next door with excellent shops and restaurants. Our fourth trip to Maui and first time staying at Westin. This is our hotel choice from now on.
December 4, 2012
Rated 5 out of 5 by gholmes50 Fabulous Hotel Experience!
We were absolutely thrilled with this hotel. it had everything we wanted. the staff was incredibly helpful and friendly. pools were great, ocean views beautiful, rooms very nice. we highly recommend this hotel for your next stay in maui. close to lahaina and whalers village for food and shopping and just a great place to stay..
December 30, 2013
Rated 3 out of 5 by Steve7143 The hotel has great service
The bed was not very comfortable and the hotel had to put a board under the mattress. Not something I expected to deal with while staying at a Westin. There was also a renovation being completed during our stay, which at times the noise from the construction became annoying when we were trying to spend time in our room at times during the afternoon.
September 27, 2013
Rated 4 out of 5 by MandarinNYC The Good, The Bad and The Unfortunate
This was my second time at this hotel and unfortunately, it has gone a bit downhill. The facilities are beautiful, the location is very convenient and optimally offers access to Maui's gorgeous beaches and generally the staff are helpful and friendly. That said, we had quite a few problems including being placed right next to the elevator, which you can hear each time it passes, a tub that didn't drain, the hotel allowed over $700 of someone else's activities to be charged to our room and on our last day, the lock on the door broke and took over 45 minutes to repair (with us locked out as we should have been traveling to the airport). For the first seven nights of our stay, our complaints were met with indifference and it was not until the 8th day of our stay that management reached out to us and offered an upgraded room. Hopefully the hotel will work on the kinks, especially in responding to "valued guests" sooner rather than later.
September 10, 2012
Rated 5 out of 5 by newlyweds12 Great Location, Great Hotel
The hotel was absolutely amazing! It was located in the best part of Maui. There were so many things to do in the area. We loved the giant pond in the lobby area. The pool was amazing. The beach was awesome. The view from our room was breathtaking. Me new wife loved the spa. Everything about the hotel was great. We would definitely stay here again.
December 2, 2012
Rated 4 out of 5 by 1Seattle Staff Excellent, Bath Room not so good.
Same excellent Westin staff regardless of city. Great job! Older facility has not been recently updated. Sheets on my bed were changed from the from the soft all cotton smooth stuff to the scratchy cotton mixed. Bathroom had a leaky ceiling with mold. My wife's nose found this one. Did not call the desk, as moving rooms with kids is a big hassle.
December 20, 2012
Rated 4 out of 5 by Beno13 Great hotel, bed needed work
The grounds and staff were wonderful, the room was clean and we loved our stay. I will say that the time spent sleeping, these were by far the worst Westin beds I have slept on, it was surprising compared to all my previous Westin stays. Also, attempting to provide clean service, the evening check ignored the DND sign, knocking several times.
February 20, 2013
Rated 3 out of 5 by MH1054 Great Location with OK service
I have stayed at this hotel on and off for 15 years and the service has slowly declined. Every time I went to the front desk the wait was at least 10 minutes and for check-in it was 45 minutes. The food is mediocre. This is a grat p[roperty in a fabulous location and it feels like the management is counting on that and not trying very hard.
March 9, 2013
Rated 4 out of 5 by Shirley73 Great relaxing hotel
The atmosphere is relaxed and enjoyable. The employees are happy to accommodate you. The location is superb. Good food, shopping and ambiance, who would wat for more.
March 8, 2014
Rated 5 out of 5 by tamtam16 Outstanding Experience
We were at The Westin Maui to celebrate our 25th anniversary and our birthdays. We received leis upon check-in. After we arrived at our room, we were surprised with a birthday cake. We also received a free bottle of champagne for our anniversary. The housekeeping staff did a great job of cleaning the room. The entire stay was wonderful!
September 23, 2013
Rated 4 out of 5 by Cornpro1 Westin Kaanapali Hawaii
Rooms have been renovated since our last stay. Facilities are clean and inviting and the staff was extremely helpful. SPG counter is a great benefit. Location to Lahaina and Whalers Village is the best on the beach. Complimentary shuttle to Lahaina works well. Keep up the good work. Hope to return soon.
January 11, 2014
Rated 3 out of 5 by Brenee Three star
A nice hotel but for price it needs updating. Seems you need to ask frequently to have your room cleaned as they are very late attending to the rooms. the housekeepers do a nice job but have too many rooms. They stick to ONLY their rooms assigned also. Need new carpet walls sliding doors etc..overall rennovation of the hotel guest areas
September 25, 2012
Rated 3 out of 5 by London Beautiful property but tired rooms
It was a beautiful property with great pools but the rooms were really tired and certainly did not reflect the standards of a Westin property. The rooms were incredibly cramped and certain areas had clearly not been cleaned well in a long time as there was dust build up. The rooms did not reflect the rates charged.
I also had a negative experience at the spa. I was shown my locker and bathrobe and given slippers to wear. At the end of my time in the spa I put my hand in the pocket of the robe I was wearing and found someone else's receipt for their services that day. That was really gross given I was naked under my robe and assumed the last person who wore it was as well. Upon leaving I discreetly told that person at the desk and she just gave me a simple "sorry about that". I would have expected more of a reaction given the hygiene issue here and the fact that I was being very kind by communicating this discreetly so other guests wouldn't hear it.
March 27, 2013
Rated 3 out of 5 by bjohn Nice Pool and Beach
The hotel met my expectations the staff fell to unsatisfactory in all areas other than cleaning staff. As a lifetime Platinum member this year, my wife is a 5 time platinum member this year we were both surprised by the treatment we received at this hotel based on experiences we have with staff at all other SPG locations in our travel
May 8, 2013
Rated 3 out of 5 by Ninny67 Very disappointing
Apparently you are charged more for drinks during the weekend. Safe deposit box did not work at all during our stay. You do not get a discount on all the restaurants at the resort if you are a starwood spg member. Doesnt seem like enough staff around the pool, reservations and at starbucks. Very long queues. Pool is great and gym.
July 8, 2013
Rated 5 out of 5 by Crin the grounds were breath taking
from the minute you step into the lobby and see beyond, with the ocean as the backdrop, the view was majestic and breathtaking. After a very long flight, it's nice to be greeted with such warmth and appreciation. by the hotel's well chosen staff.
There was no disappointment or let down with this property. It was hard to leave
October 12, 2013
Rated 3 out of 5 by rachettanne Rooms leave a little to be desired
This hotel was comfortable but I did not find it to be in line with other Westins I have stayed recently. The service was just okay and the room was not as clean as I would expect.
The resort facilities did make up for some of this. My daughter loved the flamingos and "Newman" the black swan. The pool and grounds were beautiful.
September 24, 2012
Rated 4 out of 5 by cmk1493 Great Place - Showing It's Age
This is a great hotel. The location cannot be beat. Pools are wonderful, the grounds are very nice. It is Maui, not a whole lot to complain about.
Was upgraded to a suite in the Beach Tower upon check in. Rooms are certainly showing their age a bit. Peeling paint, broke fixtures, the usual signs it is time to start upgrading. Renovations were going on in the Ocean Tower (which is quite a few years older than the Beach Tower). If you face North (towards Whaler's Village) you will hear the trucks backing up in the morning. It is not awful, but can be a bit annoying when you are on vacation and would like to sleep in a bit.
This is not the kind of place you will be spending a ton of time in the room. While the rooms could use a little upgrading in the near future, it is a great place with a wonderful staff.
Platinum members get a host of benefits - from free breakfast to a special wristband for towels, to all sorts of discounts on things around the resort.
April 21, 2013
Rated 3 out of 5 by Elvia Breakfast needs your atention....
the room was half cleaned, looks like they do just the minimum,
About breakfast the staff should eat the breakfast to know that you should do something , 30 dlls. is a good money to have something better back.
in 5 days we just tried the first day and no more, also we asked for room service and the bacon had a strange flavor.
June 27, 2012
Rated 5 out of 5 by YandS Great service
This hotel was not only beautiful but offered excellent service!
March 17, 2014