Rated 2 out of 5 by mark2012 A complete disappointment
This hotel needs a complete remodel, which appears to be getting started now. The rooms are dated and furnishings are not comfortable. We only stayed for 3 days and the house keeping staff woke us up everyday by 8:00 to ask if we were checking out or if they could clean the room. The restaurants are decent but nothing great. Also, this hotel is a 30 minute bus ride to Magic Kingdom... it's technically on Disney property but there are a lot of places that are closer. If you are going to Epcot the water taxi is great and only a short 10 minute ride.
January 4, 2012
Rated 4 out of 5 by Rowen Inviting atomosphere
It was a beautiful hotel with nice features, however I was with a conference and a few days after we started a million cheerleaders stayed. It was hard to sleep.
The walls were so thin-when the neighbor took a shower it was like I was on a runway.
Staff seemed to be sympathetic.
May 6, 2014
Rated 3 out of 5 by LPete Did not meet expectations
I was so excited about our trip to Orlando, but this hotel did not meet my expectations. No one even offered to help us with our bags. We each were carrying a suitcase along with our golf clubs. We were not told of the resort fee policy that included the Internet access that was added to our bill. One day our room was not cleaned until about 4:30 and we needed to get changed for a dinner. The entire facility needs cleaning, floors in the bathroom were not very clean. Everything seems very dated. Very disappointing especially for the price we paid
April 22, 2013
Rated 3 out of 5 by fergy1000 Disney Experience
This Hotel is in a great location with good access to all parks at Disney
The room we had was large and had a view of the fireworks at Epcot.
We had problems on 2 occasions with the roo not being made up. When We notified guest services they were very accomedating , but the room was never serviced , after many contacts we finally recieved new towels at 11pm .This is not acceptable and we were very disappointed.
Food in hotel was ok but you we great access to the boardwalk restuarants that were very good . We also dined at the Blue Zoo in the Hotel and this was a very good meal and enjoyable dining experience
We had come to the Dplphin to celebrate a birthday and enjoy disney as we have done every year and were disappointed with this hotel.
June 27, 2013
Rated 2 out of 5 by mickeyfam2012 Spider webs on balconies
we rented two balcony rooms paying extra. However the balconies were full of spider webs and after we asked to have them cleaned nobody responded. we also requested rooms as close as possible to elevator and on a high floor.....but instead got room that were so far from the elevator that if you forgot something it was better to re-buy it at a park then walk all the way back. It was a real drag having that situation with 2 small kids. The rooms were also below the lobby level....so much for paying extra an booking directly with the hotel. The person at the front gave us these rooms even though we arrived mid-week and the hotel looked half-empty. This was our last stay at this hotel. We have been there 4 previous times, but this was the last.
September 25, 2012
Rated 5 out of 5 by cmitch22 Excellent hotel and restaurants
Restaurant was oustanding
Service at restaurant was also impeccable
Valet parking was pathetic and unprofessional and put a huge negative taste in our mouth at end of stay on an otherwise excellent expereince.
We called down to valet and waited several minutes for them to answer. AFter they answered, and I gave them the number they said the car would be ready in under twenty minutes. We waited in our room around 15 minutes and then went downstairs and were informed that they had never even been called and subsequently took additional 15 minutes
October 17, 2012
Rated 4 out of 5 by mtrose78 Mrs. Claus' Bakeshop
Overall, we had a wonderful experience. Seeing Santa in his summer clothes gave my 7 year old a fit of giggles and the chocolate sculpture in the Swan was amazing. Mrs. Claus' Bakeshop was a wonderful concept. Your child gets a room service delivery of 3 cookies, chocolate and white milk, a book, Christmas cup, and place-mats.
Unfortunately, when our children opened the cookies they were well below expectations. The chocolate covered snowman was well done, but the gingerbread man and reindeer were poor. Both were a bit over cooked and the gingerbread man had absolutely NO decoration. The reindeer had a few perfunctory sprinkles. My husband and I felt that for around $42 including all taxes and fees, the cookies should have been much better.
December 21, 2012
Rated 5 out of 5 by jdrob Good Accomodations
Lots to do; great for all ages. Surprised by small bathroom area, but not a deal breaker.
May 13, 2014
Rated 2 out of 5 by MTLB Disappointed for the second time!
We've stayed at this hotel a few times, and it used to be a very nice clean hotel. But the last 2 stays (Dec 2012 and April 2013) were very disappointing. The room was extremely humid and smelled very musty. We complained in Dec 2012 and they moved us to a new room, which was better than the first, but still humid and smelly. This time (April 2013), same problem. They offered to move us to a new room, but that room was as humid and smelly as the first room. So we ended up with a dehumidifier in the room to try to take out some of the humidity and smell. It helped some, but was still uncomfortable, and was inconvenient to have to emply the bucket every 4 hours, and was noisy. Also, the carpet and tile floors were dirty. In fact, the grout in the bathroom was mostly black! This hotel is in a very convenient location for getting to Epcot and Hollywood Studios, but it needs to be redone. We will not stay there again until they redo the rooms and take care of the humidity and smell problem. Very disappointing stay!!
May 5, 2014
Rated 3 out of 5 by JosephMarx65 Mixed emotions about the stay
1. Front Desk - friendly and accommodating with late check in and rollout bed.
2. Valet parking was Excellent!
3. Bell service was fast
4. Location was excellent for conference and parks
5. Food was very good (picabo, fountain, room service and pool)
6. Bus service to park were decent
1. Room wasn't cleaned twice during the stay.
2. Maid forgot hand towels and wash clothes
3. Maid in hallway was snippy with wife when asked for extra towels
4. Lack of Fast Pass+ at the hotel will be a major factor in hotel choice on future trips
October 27, 2013
Rated 5 out of 5 by JohnB32947 Unexpected pleasure
Our party was expecting two standard hotel rooms. What we got were two extravagant ajoining rooms with a magnificant view.
May 12, 2014
Rated 4 out of 5 by Deb2013 Highly Recommend
Although there was a mix up with one of my rooms upon arrival (I booked two rooms), the staff did everything they could to make me and my family comfortable. They worked to give me extra points for my inconvenience and helped me with anything I needed.
This hotel is conveniently located on Disney grounds and has a great pool and children's facility.
We had a wonderful time and a great stay!
April 21, 2014
Rated 4 out of 5 by MrsGray Cold
The facility is fine but I was freezing the entire time. Even when we turned our air off in our room it was still really cold. The maids always came by after 4 & we were there for a convention so we attended sessions & would be coming back to rest or change & the maid would come so if I wanted the room cleaned I'd have to stop getting dressed and leave. They'd say they would come back but never did so we ended up getting towels from a passing housekeeper. The trash rarely got emptied and we ended up with a lot of towels all over the room.
November 12, 2013
Rated 5 out of 5 by Gary59 Great property
Travis at the front desk was Great!!
We are looking forward to coming back in a couple of weeks.
May 12, 2014
Rated 3 out of 5 by Grammiecj Disappointed
The Dolphin has always been our go to hotel while staying in Orlando, and it's always been great but...don't go when they have a convention or large function because their staff can't manage the needs of the other guests. This visit was disappointing.
May 5, 2014
Rated 2 out of 5 by UnhappyConferenceAttendee Dirty Bedsheets
I waited an hour and a half for my room to be cleaned once I checked-in. This would have been ok if the room would have actually been cleaned. The hotel provided drinks while we waited. Once I was able to go to my room, I noticed that the sheets had in fact not been cleaned- hairs & nail polish chippings galore. I placed numerous calls to the hotel for clean sheets and was told that someone was coming with each call. Finally, after another hour and a half (at 1:30am), someone arrived with clean sheets. I would not stay at this hotel again.
August 5, 2013
Rated 3 out of 5 by DisneyAP Just average.......
Location is the best reason to stay at this property. It is walking distance to Epcot and Studios. Room was clean but had a musty smell. The bed was old and tired, pillow top had ripped away from mattress. The fridge barely got cool. This property is also heavy in extra fees. In addition to the room rate and taxes there was a "resort fee" and parking fee which added more than $35.00 to the bill. Pretty hefty charge for Internet and use of exercise facilities and I just read that the resort fee is increasing an additional $3.00 on 10/1/13.
October 1, 2013
Rated 4 out of 5 by ConferenceMay2014 7021 Room number
They were doing maintenance above my room it was nosey from noon until 5 pm daily.
May 12, 2014
Rated 4 out of 5 by CSE0219 February 2014- iRely Conference
Great location for walking to Epcot and Hollywood Studios. The grounds are well groomed and maintained.
Requested a King Bed. We were told upon arrival that none were available. The beds we had were worn and when two people would sleep on them, you both kept rolling to the middle on top of each other.
I do not like the fact that you are charged additional resort fees and parking fees, nightly fees should be enough to cover this. I would prefer all inclusive up front and know what I am paying and be done with it.
February 24, 2014
Rated 4 out of 5 by Terrie59 Location
Very affordable for the location
May 13, 2014
Rated 1 out of 5 by Rose32 Truly mediocre food
'There is no excuse to serve truly mediocre food. The buffet lines had wilting salads, way overcooked chicken and beef, and uninspired pasta. How can you screw up pasta with marinara sauce. All the desserts with the fluorescent topping were just bad. I didn't take more than one bite of any of them. Even the lobby bar turned breakfast bar needs help. Cold bagels? You have the room to plug in a toaster, so I tried a ham and cheese croissant instead. Knew I shouldn't have. It was cold, salty and greasy. All 5 of my meals there were horrible.
May 1, 2013
Rated 5 out of 5 by SpringDog A Magical Experience
In the center of Disney World with easy access to all of the Kingdoms...a slick boat ride away from Epcot whose secret back door actually accesses the Boardwalk...partnered with Disney Swan to provide central amenities and surrounded by stone's throw access to both Yacht Club Resort and Beach Club Resort...everything that one might want is a walk away...including five swimming pools...so comfortable was the stay that we only made it off property to Epcot and Disney Downtown...our convention was surrounded by magic...just not the best weather...clouds every day and sun but one morning and one afternoon...of course, it was November...actually warmer in Chicago upon our return...great staff everywhere we went...surrounded by friends and neighbors...
November 30, 2012
Rated 5 out of 5 by DDuke A Bad Start with a Happy Ending
Thank goodness for Rachael White.After a long day at the park our check in was disasterous. We wanted to cancel our reservation and drive home. Rachael convinced us to stay and walked us to our correct room and made sure everything was "spot on". She made everything right and renewed our confidence at the Dolphin.
Her attention to detail should be commended. Customer satisfaction is of the utmost to both Rachael and my family.Thank you Rachael. We will be back because of you!!!Please pass this on to Rachael's manager!!! Kudos to her.
December 10, 2013
Rated 5 out of 5 by Vaughn63 THE BEST
I been comeing to this hotel for 15 years it's one of my faviot spg hotels I travel year round all over the world and the staff here and the grounds here are beyond good never have I seen any thing out of place on the grounds it's like a painting in a walt Disney book every thing perfect for 15 years the steak house in the lobby is rated the best in Orlando and it is schulers $$$ but worth every penny the views are great from the rooms and I been in just about every one go and enjoy the swan& dolphin you will always remember that vaction
May 30, 2013
Rated 2 out of 5 by McKenzie123 Room floors filthy.
Took a picture of the filthy floor in vanity area and marble strip into bath floor. Yuk.
Thought the idea of a mandatory amount of money (14.00) for two bottles of water each day was ridiculous.
Hotel room was not what I would expect from a Disney Resort.
May 4, 2014
Rated 3 out of 5 by RTO12 Not the norm....
I have stayed at this property roughly 6 times over the last 12 years. I like the property, staff, and amenities - I have returned numerous times. The hotel hasn't had a good refresh since I've been visiting. I find it slightly dated within the rooms. What surprised me was that my room was very dirty. It appeared that all the counter tops and furniture hadn't been wiped down in quite sometime. I found that very odd. Other than that I had a very plesent stay. The staff there is top notch
March 19, 2014
Rated 5 out of 5 by Raptor14 Excellent hotel staff
The hotel met all of my expectations and more. Very professional staff. Service was excellent. Plan on going back next year..
May 10, 2014
Rated 5 out of 5 by Hoz86 more than a hotel was the greatest experience in Orlando
It is a great hotel, but the special detail was the amazing passion for hospitality of the staff, I cannot have greater words to thank Arielle who helped me with the arrangements for my proposal, the great Check in and Check out from Vivi and Kiki.
As a Starwood employee this trip was inspiring for me, learning from the passion and excellence from the reservation to the emailed folio after check out.
Thank you so much and i hope this message will be shared with all of your great staff which makes a night stay into a lifetime experience.
December 18, 2012
Rated 3 out of 5 by SRM66 Could be better
First the good points. Location is great, staff was friendly, view was good. Now some not so good points. Construction in room directly next to me with hammering promptly at 9 am each day. I understand the need for the renovations but I wish I wasn't placed directly next to it when the resort clearly wasn't booked solid. Tub and sink didn't drain very well. Water pressure non existant in toilet making flushing a problem. Overall a nice place to stay for adults in Disney. If you have younger kids I would recommend a Disney owned resort.
August 18, 2013
Rated 2 out of 5 by BizzTraveller Messed up
I checked in at the hotel lobby in the Swan...was given a room in the Dolphin. Went to my room at the Dolphin, unpacked, changed clothes, went to log onto the wifi...it didn't work. Called front desk and was told I was in the wrong room. After about 20 min on hold I was told I had to vacate the room immediately...that it was my fault b/c I had checked in at the wrong desk. How would I know this? How is this my fault? Is this not a systems fault of the hotel? I even asked at the front desk of the Swan when told my room was in the Dolphin if I needed to go to the Dolphin to check in and was told NO I did not. The clerk at the Swan acted like she was doing me a favor, but really I didn't need this kind of favor. I was given less than 5 min to re-pack all of my belongings before a doorman was banging on my door telling me the other guest was there for the room and I needed to get out. The other guest was horrified that there was a stranger in her room. When she asked who I was and why I was there - the bellman looked at her and said, "oh she checked in at the wrong desk" again blaming me. This is not customer service. I was given a $100 credit - fine but you know what...I don't need the $. My company paid for me to be there. I figured when I got to my reassigned room that it would be a step down or something from the room I was initially given. It was exactly the same layout, beds etc! Maybe a slightly less nice view, and a very pungent new paint smell that could not be diminished b/c you cannot open the windows, but everything else was the SAME! Why didn't they just give that other lady my room and leave me be? Very poor customer service. In the end I wasted a chunk of my day dealing with the disorganization of the Dolphin and Swan and was told several times that it was my fault for going to the wrong desk to check in. The staff needs to learn the power of an apology and not to blame customers particularly for things that they are not in control of.
May 20, 2014