Rated 5 out of 5 by 2sandals This hotel is excellent
Despite being busy the hotel staff were geared for handling a lot of people and worked efficiently. The city view was great at night, left the curtains open to wake up to this view. Have to be on the higher floors in order to do this.
June 20, 2013
Rated 4 out of 5 by BenjaminD Hotel is a wonderful destination resort
Hotel provided all that was needed to properly celebrate 32 years of marriage. The staff and room accomodations were terrific and really made this a memorable experience. We are now looking forward to make this a regular vacation spot.
August 26, 2012
Rated 3 out of 5 by CRB63 Not the best
we paid for a suite. there was hair in the shower and I was locked in the bath room fro 15 minutes due to a faulty door handle. I expect more from Westin and would like to visit again but will think about it due to this experience.
August 9, 2013
Rated 5 out of 5 by npv1785 experience
it was a great experience-
and every request was met with -let me see what i can do-
oh yes- we can do
each person made me feel that i was the only one at the desk at that time-
April 29, 2013
Rated 5 out of 5 by Mamala03 Great hotel for both families and couples!
This was our second stay at the Westin Diplomat. The first time just my husband and I went for a romantic weekend getaway. We loved the casual elegance of the hotel - beautiful accommodations, a spacious and inviting lobby, impeccable service and immaculate facilities. The only caveat last time was the priciness of the restaurants. This time we took our 2 year old son. The hotel was running a promotion whereby vouchers were given for food. What a difference! We had a fabulous time with our son! The staff could not have been friendlier or more accommodating. The kids menu is very well priced with abundant portions. Anything we needed was provided with a smile. The newly expanded food market in the lobby now offers a salad bar, snacks, cheese, fresh fruits - and is open til midnight. The pool on the main level has a large shallow area perfect for toddlers. My son was too young for the "camp", however, he was invited to play on their "bouncy" ride anyway. We will definitely stay here again and we are looking forward to it. I highly recommend this hotel.
January 28, 2013
Rated 5 out of 5 by rik25 One of my most favorite SPG Hotels
This hotel is amazing. Great Lobby, Gym, Pools and club room. The staff was great. Worked with me on my upgrades to a suite. The beds are amazing and the veiws are spectacular.
I recommend this hotel for a romantic or family getaway.
December 4, 2012
Rated 5 out of 5 by Dalebunny Wonderful Resort
The facilities are were outstanding. More so, however, the staff and service was consistently excellent. Food in the lobby café Ingredients was fabulous. Would highly recommend this resort and will come back first chance we get.
August 23, 2013
Rated 4 out of 5 by Grandpas100th Great outdoor activities
We had a wonderful 4 days in Hollywood, FL and the Westin Diplomat was the perfect place to stay. Highlights included late nights by the pool, international morning running group on the beach, and very friendly and helpful staff.
August 12, 2013
Rated 5 out of 5 by NickG85 Absolutely Delightful
I couldn't have been more please with the Weston Diplomat. Beautiful, clean, comfortable, well maintained, excellent amenities, location is great and excels in customer service. A definite must on our next trip to Fort Lauderdale!
July 22, 2013
Rated 3 out of 5 by Jen123456 beautiful but the room wasn't clean
The hotel was very beautiful from the lobby to the restaurants to the pool.
However, there was mold on the bed dust ruffle and pink bacteria on the floor and at the bottom of the shower and toilet enclosure walls.
October 16, 2013
Rated 5 out of 5 by VirgoChic Great spot for a mini getaway.
Me and my husband were only there for a day but it was one of the best days we ever experienced. The staff was awesome, the room and our view was breathtaking. I couldn't have asked for a better way to spend our anniversary night.
April 29, 2013
Rated 5 out of 5 by ajeantel Pure Luxury
This is my 2nd stay at this hotel, I think its going to be my usual spot now when ever I visit South Florida. The hotel cleanliness is superb and just the over experience from guest services, to house keeping, to the Splash Staff.
April 16, 2013
Rated 3 out of 5 by Rob10 Check in and check out
Arrived at 8 pm, hotel busy out front, plenty of people. Tried to check in, took 15 minutes. Way too long at night. In morning left about 8 am, finally gave up and just told concierge I was leaving. Front desk very poorly staffed.
August 13, 2012
Rated 4 out of 5 by PhotoJo Beautiful views from every direction.
Love the views and amenities provided by this spectacular facility!. Would recommend it to my friends although several minor hiccups required continual tweaking - i.e. toilet handle and plumbing, parking card malfunction, etc. .
July 3, 2013
Rated 4 out of 5 by KS123 Nicest hotel in Hollywood, FL
We had a great time at this hotel. My family enjoyed the pools & beach - great set up! Beach chairs were very expensive ($15 for each single & another $15 on top of that for a shade umbrella).
Food service at the pool was great. Always someone to open the door when you walk into this very nice hotel. Great lobby & we upgraded our room to a suite which was very large. Furnishings could have been more up to date - pull out was very uncomfortable so we just ordered a roll away which worked well.
House keeping was a mixed bag. Most days they came, cleaned & left before we returned to our room. One day however they had not been to our room by 4:30pm so we had to call down for at least some fresh towels (which arrived timely). House keeping themselves did not arrive until 5pm - at that point we sent them away.
The breakfast buffet was perfect for kids (5 & under free) & $11 for our older kids. Adults are better off ordering off the menu.
Dinner at Azia was nice - great food, but painfully slow & there was only one other table at the time.
All in all, nice stay.
May 23, 2012
Rated 5 out of 5 by Kingcheat69 Most elegant hotel stay ever
We were informed that the Westin Diplomat was a great hotel, and we were not disappointed. Elegant, great location and a friendly staff. The hotel is beautiful, both inside and out. We are already making plans to return next year
October 6, 2012
Rated 5 out of 5 by Frenchy55 My Favorite Hotel
The Hotel is a class of its own. Courtesy is number one . I would recommend the hotel to every one if they can afford it . It is a little bit expensive. But as they say " Good things are not cheap and cheap things are not good.
May 6, 2013
Rated 5 out of 5 by Susan50 Wonderful Service!
The service was outstanding! We attended a convention and the staff were all courteous and helpful. The food was great and everyone went out of their way to attend to details and special requests. What a wonderful experience!
April 8, 2013
Rated 4 out of 5 by Iry15 Very nice Hotel
The hotel was beautiful! The pools and ocean access was awesome. Rooms were very nice. This is my third time that I come to this hotel.The only thing that I dont like is , they dont have much variety of food in the pool area.
July 20, 2012
Rated 5 out of 5 by Moe1967 Great Hotel!!!!
We would like to commend the staff at The Westin in Hollywood, Fl for making our vacation a memorable one. The beach staff (especially Carlos) went out of their way to make sure we were comfortable and our every need was met.
June 20, 2012
Rated 4 out of 5 by Jim49 Mr
The staff at the hotel are very pleasant and always looking for ways to help you out.
I know the gym is being renovated and when that's done it will be much better than having to cross the street to a dark gym for a workout.
February 25, 2013
Rated 4 out of 5 by ANGIE826 HOTEL WAS GREAT
HOTEL IS AWESOME, CLEAN , STAFF IS SUPER ATTENTIVE AND NICE. THE ROOM NEEDED A LITTLE BIT MORE CLEANING, THIS IS OUR SECOND STAY OUR FIRST WAS A LITTLE BIT BETTER, THIS TIME WE DIDNT GET A PECIAL ROOM OF SPG MEMBER
September 19, 2013
Rated 5 out of 5 by Jackie370 Enjoyed Everything but the Room
I loved the Westin Diplomat; the hotel itself is gorgeous and really beautiful, I felt comfortable there, whether it was sitting in the lobby admiring its beauty or relaxing by the pool I was comfortable and at ease. I loved that you can settle down by the pool but still be able to walk out and swim in the ocean if you desire. And love that they have a mini Starbucks in their lobby. The staff was friendly and helpful with the exception of a few things. I had reported to the front desk that our room safe did not work and that there was a dead bug on the floor of our bathroom; the safe still did not work when we left and the bug had just about decomposed on the bathroom floor; apparently housekeeping is not that thorough either. We were celebrating our first wedding anniversary and they placed us next to a room full of kids. It is hard to have a romantic evening when all you can hear are the kids next door screaming. And we wanted to know if something bad had happened in room 773 because my husband and I both had terrible and weird dreams each night of our stay.
August 21, 2012
Rated 2 out of 5 by roger84 Great building, terrible staff
The hotel is incredibly comfortable, a very nice building with very nice rooms. But the staff are cold as ice, whatever you ask they reply only by yes or no, never trying to really help you.. a shame for such a nice place.
January 18, 2013
Rated 5 out of 5 by Zoghbi Great Features
Excellent hotel, there are a lot of activities ans near to all shopping center.
January 2, 2014
Rated 4 out of 5 by Twoju Wonderful Facility!!
The hotel is very nice and it smells really good everytime you go in the hotel. The view from the room is wonderful and our family enjoyed staying at this hotel and will definitely return in the future. Recommended!
August 29, 2013
Rated 5 out of 5 by JenniferR2 Hotel had great service
Conceirge, front desk and security staff were extremely effective and helpful. Security found my lost sunglasses and made all the arrangement to return them to me and kept me informed. Exceed my expectations. (Christina)
May 17, 2013
Rated 5 out of 5 by dnuckles777 Awsome Hotel
Just want to say we had a blast. Hotel is a 10 all day long. And a big shout out to Dave at the front desk. He was very professional and made us feel like home!!!! Give him a Raise! We will be back!!!!!!!!!!!
September 22, 2013
Rated 5 out of 5 by Science1 Great room and great staff
Staff very attentive especially regarding request for early breakfast. Also beach easy to get to and very clean and attractive. Golf course was excellent and staf there were very user friendly. Rented clubs were great.
October 26, 2012
Rated 5 out of 5 by Wizz29 Must stay
I've been to nice hotels all over the world. This definitely ranks at the top. Concierge
Santiago is the best you'll ever see in the business. Room could have been cleaner. The windows had alot of hand prints on them.
June 10, 2012