Rated 5 out of 5 by rita1247 excellent customer service
best mini vacation even though i live on the beach a mile from the hotel. In room food service was excellent and front desk was the best of any hotel i have visited in south lflorida
November 7, 2012
Rated 5 out of 5 by Patrick64 Spectacular Property
There is nothing to critique re: the Westin Diplomat . The staff is very attentive and equally friendly and the property itself, from its location to its many amenities, is fabulous.
December 30, 2012
Rated 5 out of 5 by TOMT Anther Great Stay!!
This made near 50+ stay's for 2011, , once again we would rate our stay here 5 stars +.....The upgrade was appreciated, the service was excellent and we had a wonderful three nights!
December 13, 2011
Rated 5 out of 5 by working Beautiful resort
Loved the location on the beach. Pool, restaurants and service were excellent. Would have liked to have seen a better job in cleaning my room, but overall an awesome place to stay!
June 14, 2013
Rated 4 out of 5 by Michael43 Great experience
The hotel staff was fantastic and always willing to help and answer questions.
View from our room was amazing and enjoyed every minute.
Great location and beach was keep very clean.
March 24, 2013
Rated 5 out of 5 by Justersvin A+ Amazing Hotel and Views
Wow! This is the finest hotel of all the 5 star hotels I have ever stayed in, not just in the states but throughout the world!! Thank you for making it an amazing experience!
August 19, 2013
Rated 5 out of 5 by MBlbc Wonderful stay
The hotel was great! Helpful staff, beautiful resort. A bit expensive for food (ate in all three restaurants) and used room service but the food quality/presentation was excellent.
November 7, 2012
Rated 5 out of 5 by jerome75 wonderful stay
We had a wonderful stay.A key part of that was the helpfulness and friendliness of the staff.We plan to return next year.The food and service at the café were excellent
September 5, 2013
Rated 5 out of 5 Beautiful Hotel
The hotel was very pretty and clean. All of the facilities were very nice. The conference I attended was very well run and the conference space was more than adequate and nice.
March 21, 2013
Rated 5 out of 5 by MT666 Sitting on the Edge of the World
Amazing View of the Atlantic Ocean and Curvature of the Earth from the 23rd floor. Extraordinary Customer Service. Thank you for an Amazing Week.
October 21, 2013
Rated 4 out of 5 by starwood1 First Time this bad
Upon arrival room service on saturday was super late and food burnt. The beds were ready to be replaced, comletely unconfortable. Room 962. specially the one next to bathroom.
September 6, 2012
Rated 4 out of 5 by helio13 An excellent choice in Hollywood Florida
This is an excelent choice in South Florida.
Location is great, service is very good and facilities are all great too.
we were in a conference but stayed before and after it.
March 2, 2013
Rated 5 out of 5 by Hollywood2012 Insurance Professional
This hotel exceeded my expectations for both the conference center meeting rooms and guest accommodations. The staff went above and beyond to make sure all requests were met.
September 4, 2012
Rated 5 out of 5 by Mallory48 Fantastic hospitality! We wanted for nothing...
The location, accommodation, facilities & staff were fantastic. We had a great meeting, a fantastic golf outing at the Diplomat golfing complex and the views were amazing.
May 24, 2013
Rated 5 out of 5 by PhillyFan GREAT Resort
Pretty much everything you would want for a beach resort. Great facility/room, very nice pools/pool areas with direct connect to beach. Valet helpful. All staff pleasant.
July 7, 2012
Rated 5 out of 5 by Greg58 Great stay!
The hotel was fantastic. We had a oceanview corner suite which was great. Not sure what a regular room was like. We had a wrap around balcony, livingroom and dining area.
December 28, 2012
Rated 5 out of 5 by Keybound Beautiful hotel except for one thing
Very friendly first class service except check in which was a long line while concierge and luggage person looked on. Four or five empty terminals at a key check in time.
January 28, 2013
Rated 5 out of 5 by PacSparky This is a lovely hotel!
The Westin was an excellent place for our conference. The staff was professional and very friendly. The rooms were clean and comfortable and the location is terrific.
June 24, 2013
Rated 5 out of 5 Hotel was Great
I am a starwood employee and I have traveled over the 15 years I work with my company and this is the best hotel I have ever seen and the people are wonderful.
August 27, 2013
Rated 5 out of 5 by poochie first class service
the stay was beyond my expectations. the staff were professional and so friendly. the rooms were beautiful. staying at the Westin has been a amazing ride. I love it.
July 1, 2013
Rated 5 out of 5 by Cjm123 This hotel has great features
Great selection of restaurants. Entertaining atmosphere. Visited the spa twice. Very nice, quiet pool at the spa. Would recommend that you visit the spa for a massage.
November 16, 2012
Rated 2 out of 5 by Nemainland Beautiful hotel but I can't have guess go to the pool with us during our stay
1) I am very disappointed that I had one of my cousins visit me and we tried to go to the pool and we were stop at the door because we had 5 people and they only allow 4 people per room. I told the guy that she wasn't staying there she was my guess. He replied saying that my guess wasn't allow to go out to the pool with us.
2) The next day around 6:00 pm we went to the pool. We wanted to seat across from each other so we turned the chairs around and one of the employees told us that we couldn't turn the chairs around which I explained to him that I will personally would put it back in its place and again his answer was not that his boss doesn't allow it.
There were other guess that were in the pool with their families and one of the kids decided to go in the lobby to buy something from the store. On his way back they didn't let the kid in because he didn't have his key. The kid kept telling the employee that his family was out there in the pool, but they didn't care.
What kind of service is this?
We rent there to relax and it is so stressful everytime we forget to bring the keys because they won't let u in or out.
May 28, 2013
Rated 4 out of 5 by drat4 all great except room service food
Great hotel, beautiful, staff great. Ordered room service, came promptly, soup cold, pizza average. Wasnt good food for the price. Other than that, close to a 5 star.
January 25, 2013
Rated 5 out of 5 by Ariel18 Great vacations!!!
The hotel was amazing. At the reception, Mr. Santiago was very kind and helpful. The amenities were out of this world and we enjoyed vastly our vacations. Thanks!
August 16, 2012
Rated 4 out of 5 by Gray Great stay
This was my first time at a Westin I usually stay at a Sheraton.This hoel meet all my expectations and more.If possible I will be staying at this resort from now.
January 28, 2013
Rated 5 out of 5 by Yeni Helpful staff
Brian from the front desk was great!! Always willing to help.. I can tell he loves his job and helping People. Very satisfy with the service and hotel features
July 12, 2013
Rated 5 out of 5 by FamilyMan007 Great vacation!
Our family spent 5 days at the resort, and it exceeded every one of our expectations! Staff was so friendly, food was fantastic and amenities were first class.
April 7, 2013
Rated 5 out of 5 by Allen Relaxing
This hotel is beautiful. It met all of my families needs during the stay. I loved the view of the ocean and having the beach directly in our backyard was nice.
February 4, 2013
Rated 4 out of 5 by Oniki staycation
Florida is my second home so staying here was like a staycation for me - and we loved every minute of it!
From the moment you drive up, the friendly valets greet you promptly. Then as you enter the lobby, you are transceded by the signature Westin White Tea Scent and you know that you are in the right place for relaxation!
The staff goes above and beyond to cater to each guest and provide a memorable experience. We were granted a great Ocean View Room on a High Floor for SPG members. What a view!! I kept the curtains and windows open at night so that I could fall asleep to the sound of the ocean and rise with the light of the sun. This is my definition of tranquilty!
The pools are amazing but get down there early for optimal placement of your chaise lounge as come afternoon it will shift to the other side of the soaring towers.
Great restaurant options within the hotel or nearby via water taxi or Hollywood Trolley which both pick you up on premises! You can also drive to shopping and entertainment (Aventura & The Village at Gulfstream Park).
A short drive along the A1A to Miami and very close to Ft. Lauderdale Airport.
January 9, 2012
Rated 5 out of 5 by Virginia49 The Best
My husband and I have been coming there for several years. We always look forward to the next stay. Still our favorite spot to relax under the hot Florida sun.
August 16, 2012