Rated 2 out of 5 by Hacker Disappointing
Check in was great, front desk agent was excellent. However, I had asked for a room with king bed and was actually given handicap accessible room with two queen beds (was not told at time of checkin, found out when we got to the room). Room was extremely noisy, hallway noise was incredible at early hours of the morning. Could also hear conversation in next room very clearly. No staff evident in Fairways building during our stay until the morning of check out. Complained of noise at checkout and was simply told sorry and that they had multiple complaints about noise.
September 22, 2013
Rated 5 out of 5 by LadyAnt74 BLISS
I would like to thank Francis and the whole Westin team for making our stay at Bear Mountain last week an unforgettable one. The service was outstanding, the grounds were beautiful, the rooms were well maintained and the staff were professional and very helpful. The whole team had amazing time and had so many generous things to say. My family and I will definitely be returning in the summer for some R&R!
March 25, 2014
Rated 5 out of 5 by Mitsugolfer Super deluxe accommodations
This hotel had an unbelievable view from our view side balcony. I overlooked the golf course and couldn't ask for a better equipped room. I would recommend this place to anyone looking to visit Victoria. Definitely hang out in the lounge for some Great convo's with the ultra friendly bartender and beer cart girls.
March 24, 2014
Rated 5 out of 5 by fsquared007 Always a great stay!
I stay at the Westin Bear Mountain often and I always have a great stay! This time we brought our dog - the pet friendly rooms are great for dogs with a dog run behind the building. Generally as a Platinum member I receive an upgrade to a suite but this time with my pet I was in a regular room (which is still nice). I asked the girl at the desk if there was any possibility to be upgraded and she took the extra time to do her best to secure an upgrade - and was successful. Overall this is a great property in a very relaxing atmosphere!
June 29, 2012
Rated 5 out of 5 by Joanne364 THE BEST!!!
never been to Bear Mtn before, but i must say we definately will be ONLY staying there in the future!
the room was amazing, the free driving range for my son was just what he needed after a long day of motocross :)
March 24, 2014
Rated 5 out of 5 by Johhny19 Beautiful Property With a Friendly Staff
I stayed in July 2013 for my birthday. I had a great time, I stayed in the fairways building so it was quieter and more peaceful. When I arrived at the room I noticed a couple of burnt out light bulbs, the staff resolved all of my issues immediately and provided top notch service. THE only thing I didn't like about the property was the packed pool area. It seems that it was not designed to handle the actual amount of people that are in the hotel. (Or when the weather is good people in BC flock to the pools.)
September 4, 2013
Rated 5 out of 5 by HettieX A Great Experience
During our stay at the hotel we celebrated my husband's birthday. Our room overlooked the golf course and it was spacious and comfortable. The staff could not have been more helpful. The food was excellent and we especially enjoyed the Sunday Brunch in the company of family members. It was a most memorable visit and we shall return..
March 8, 2014
Rated 2 out of 5 by DWS1965 Not Happy!
Cleaning is apparently not one of the strong suites of the this hotel.
We went 2 days without clean towels no toilet paper unless I asked for it no tissue either.
No clean sheets for 3 days until we complained.
Never vacuumed or washed the tile floors no dusting of furniture no cleaning of the toilet
Just absolutely filthy.
Complained to management He said what can I do for you? I said clean the room he said ok also I'm sorry for this.
I will credit you 2 days stay on a week visit we will never go back.
August 31, 2012
Rated 5 out of 5 by Lance78 Great Winter Getaway
We had a quick weekend getaway at the hotel. There was snow on the ground and on the mountain so it was a perfect setting for the holidays. The rooms are always large and comfortable with fireplaces and DVD players. The hotel itself was beautifully decorated. The Athletic Club is one of the best hotel gyms I have ever used and the outdoor pool was heated, so the pool and hot tub were great with the snow all around. I love this hotel year round but especially good over the holidays!
December 11, 2013
Rated 4 out of 5 by Kristen1107 Great Hotel if you Love Golf.
My husband and I are not golfers but if we were we would love this place, peaceful and beautiful.
We were able to hike the mountain which was great, and use the fitness faculties which are GYM grade at the location is also used for near by residences.
The room rate was great, and the service was super helpful.
A rental car is needed if you wish you leave this location for Victoria or other sites.
This location is a 80$ cab ride from the airport, it is cheaper to rent a car then cab.
October 25, 2013
Rated 1 out of 5 by sjjd Disappointing Family Vacation
We had booked into two adjacent rooms, as we were arriving with extended family. We were under the impression we had booked two regular rooms but when we arrived they said it was a 1 bedroom suite with adjoining room which would be an extra $50. We declined and took two close rooms. First disappointment with booking service. After rushing to the hotel and stopping to buy swim shorts we are told-after my husband inquired about where the pool and hot tub were-that it was closed due to a power outage, the boiler was broken and they didn't know when it would be fixed. What? We chose this resort for the amenities and they don't even know when it will be fixed and they don't seem very bothered about it at all. We left not being told where to park and my husband had to ask the front door person. I was furious not just because the pool was broken but the carelessness and the this is your problem NOT my problem attitude. Rooms were lovely...I proceeded to call and speak with management who did not try to smooth the waters but instead just repeated the same thing as at the desk. They are aware of the problem and trying to fix it. The pool would be cold and and it may or may not be warm in the morning. No apologies. NOTHING!! Next we go down for dinner and are asked if we have a reservation. No we don't so we are shuffled to the lounge for drinks while we wait up to 1.5 hours. After our kids are getting very hungry, my husband checks and then I check. For 15 minutes the hostess is setting up a huge table and I make eye contact many times but am not acknowledged. During this whole time there is a table set for 5 (for us?) ready. Finally with hungry children waiting I go into the dinning room and ask her about the table and where we should eat because our kids cannot wait anymore and are falling asleep at the table. She seats us- no apologies. She clearly forgot about getting us.Our waitress and food were great- a shout out to the waitress she was amazing and very attentive. Back to the room- temperature gauge stuck at 70 and boiling hot at night. tried to lower temperature and nothing happened. Terrible sleep. New day back to the restaurant at 9:30 for breakfast. Again greeted not with good morning but do you have a reservation? No! But if somebody had told us last night we would have happily made one. The manager came over to say she could not open the lounge for us to sit in to eat. We never made it to the pool even if it was warm enough because we had to leave the hotel to get breakfast. Appalling. That is unless we want to wait 30 to 60 minutes with hungry cranky children. At that we returned to our rooms packed up and left. This has been the most disappointing hotel experience ever. Not at all what I expect from a Westin. On so many levels this hotel failed to meet even basic Westin Resort ideals and expectations.
March 31, 2014
Rated 5 out of 5 by james55 what a view
We had a room overlooking the first tee of the mountain course and the mountain. We watched people hike up and down the mountain while we enjoyed our wine on the balcony. It was a great stay in Victoria with the only problem being it was too short. You need more than 2 nights to get the most out of the resort and area. We only played golf on the Mountain course 1 time and we want to play it again and the other course as well.
August 27, 2012
Rated 5 out of 5 by Stephen88 This is a great golf resort
This hotel is located right on the golf courses, which makes it very convenient to just drop off and pick up the golf bags at the front entrance when checking in and after checking out. Golf bags will be ready on the power carts when your game starts.
Both the Mountain Course and Valley Course are very challenging with beautifully layout. The hotel itself has very hugh sized room with balcony and kitchenwares.
April 1, 2013
Rated 5 out of 5 by horton Christmas at Bear Mtn
Winter or summer this hotel has great facilities and is situated in a beautiful location. We were so impressed with the staff and special attention we received. The front desk staff was particularly helpful when one of our daughters checked in and found her credit card had been compromised. Our family loved the facilities, gym & pool and especially the cleanliness of the rooms & public areas. We will be back!
December 29, 2012
Rated 5 out of 5 by Ryukus Spectular stay @ Westin Bear Mountain
Although, it's not located in the center of tourist attraction, the Westin Bear Mountain is well worth the visit. It's located in a gorgeous golf course/resort and it's very new. It has great view of the golf course with pine trees standing in the background. Staffs are very polite & courteous. As Plat member, i received my upgrades 1 week prior to our arrival. Thank you!!! Restaurant food is also superb!!
August 20, 2012
Rated 5 out of 5 by Jim847 Staff extremely helpful
I found the hotel and golf staff to be extremely helpful. This included Saturday night when my wife had a medical emergency. Your valet on staff who is also a paramedic was very helpful as we tried to determine the best course of action. As guests from USA we were not familiar with your medical procedures, but he and the front desk staff quickly helped us in our hour of need. Thank you to all involved!
August 20, 2013
Rated 5 out of 5 by Jay13324 Great Golf!
To be at such a great hotel was a real treat! Combine it with two fantastic golf courses and this is a great place for a vacation. Room was perfect - having a suite with a kitchen was a bonus. Staff went out of their way to be accomodating, especially in the golf shop. My only quibble would be the food could be a bit better - some choices real good and some a bit flat. Close enough to Victoria, too!
July 25, 2012
Rated 3 out of 5 by Jersica Beautiful Views
We stayed here for the second time in a few years. It's a beautiful hotel, but only if you get a room with a golf/mountain view. Otherwise you overlook a noisy valet/waterfall and half constructed buildings. We originally reserved a golf course view, but upon seeing we were using our SPG points, the hotel staff moved us across the hall to a lesser view. We were unsuccessful with our request for them to honor our booking, stating it was not possible because it was a different rate and could not be booked and the hotel was overbooked. They did move us on the second night to a 1 bedroom suite, but still there was no view. It was very disappointing. The hotel has a great lounge and breakfast was good. I would skip the Sunday night pasta buffet though. It wasn't worth it. The pool is completely unapproachable. It is full of neighborhood families and children all day long. You can't get near it.
July 23, 2013
Rated 5 out of 5 by JiminSeattle Another exceptional stay
Bear Mountain is fantastic hotel with beautiful rooms and a wonderful staff. Got upgraded to a Clubhouse Suite so was like having an apartment. Room service food was very good and delivered fast. The bar was fun and the drinks superb. We will return here every time we go to Victoria. Is close to town but far enough away to have it all!!! Also ideal for heading to Butchart Gardens.
October 30, 2013
Rated 5 out of 5 by DONNA THIS HOTEL IS SIMPLY AN OASIS
My husband and I just spent 6 glorious days at the Westin Bear Mt. Resort, and it was one of the very best experiences we've had as owners with Starwood! The property Manager Francis is so accommodating, we were upgraded to a beautiful suite in the Clubhouse. The staff is so friendly and just can't do enough to make your stay memorable, and we plan to return for 2 weeks in September.
June 8, 2013
Rated 5 out of 5 by JG180 Enjoyed our stay.
We stood mesmerized on our balcony looking at the breathtaking scenery. I know that superlative [breathtaking] is used so much that it has become cliche. In this case it is correct.
Thanks to the front desk for their help and friendliness. I was especially with the valet/bellman who not only brought our suitcases bur also offered to get us some ice in the ice bucket for us.
October 7, 2013
Rated 4 out of 5 by jsech staff and floor manager
The staff at the front counter for some reason was unable to follow instructions that had to be follow up on later, and the music from a conference went late into the night. But Emily, the floor manger, handle these situation with great taste and made up for the inconveniences. Her help made everything turn out great. and made it so that I would stay there again.
June 30, 2012
Rated 4 out of 5 by Murano12 Consistently very good however...
I stay at this property approx. 12 times per year and enjoy the hotel's amenities and surrounding area. Staff is what gives your stay that extra bit of satisfaction so in this regard, I would encourage them to pay more attention to details (correct billing, correct rate) and when a mistake is made to offer an apology along with a quick resolution.
October 23, 2013
Rated 5 out of 5 by FamilyTravellerToo Family friendly
I have visited here a several times over the last few years. The rooms are very nice. As I have visited with a brother's family there are seven or eight of us and we try to book adjoining rooms. The staff has accommodated this request every time. With Platinum one of the rooms has always been upgraded to a suite. The children love the pool. We plan to return.
January 20, 2013
Rated 4 out of 5 by LadyDi Great place, service so so
This is really a beautiful hotel, however, we had 2 special requests and neither was met. We were asked if we wanted early check in when we booked and because we were golfing said yes. The plan was to check in at 1:30, change and head to golf...no can do. We also requested a room with a view, we overlooked the garbage bins of the sports bar...
June 12, 2013
Rated 3 out of 5 by spirt12 Stay just okay
Room had burnt out light bulbs, very low lighting. TV was fuzzy on all stations. Restrauant Itallian (fine dinning) in main building was very overpriced (to be expected) and food quality was lacking. We ordered a seafood pasta (very little pasta with cabbage filler undreneath, two scallops two prawns and a little bit of shaved salmon ....
February 12, 2013
Rated 2 out of 5 Horrible Booking Experience
Check your SPG offers before you do anything. Just wasted 2 hours trying to modify my booking to use a SPG offer. Not possible. Forced to pay an upgrade fee that, in the end, the Westin would not honour. No availably, I was told. Untrue. I am able to book a new reservation with the offer right now online. Dishonest, horrible service.
June 14, 2013
Rated 5 out of 5 by VJVIS The Best Place to relax in Victoria
Everything about this hotel is amazing, location, service, facilities, food, golf, you name it. The Spa is a tad more expensive, but it is a resort. The pool and hot tub can get crowded during weekends in summer, but again, it is a popular destination during summer for the locals as well to use the facilities. highly recommended.
December 23, 2011
Rated 5 out of 5 by Lin54 Perfect Getaway
Excellent location, beautiful scenery, nice spacious rooms, friendly staff, good for walks or hikes & excellent golf courses to challenge even the best golfer. Can never get enough of just relaxing on your balcony or the patio with a refreshing drink & taking in the golfers & views you never get tired of seeing.
August 21, 2013
Rated 5 out of 5 by LoveBC24 Penthouse
First, let me say the staff at this hotel is exceptionally nice, helpful and cheerful. Food was always delicious, except for cold toast on a busy Sunday morning, in the restaurant.
The penthouse is a very large accomodation, with an amazing view. The bedroom being upstairs is somewhat inconvenient. The draperies downstairs do not close, therefore you have no privacy in the living room. The balcony is shared with two other hotel rooms and one morning while enjoying a delicious room service breakfast in my camisole, one man walked by four times and another twice, staring in. Most disconcerting. Also the fireplace doesn't give off any heat and the living room was very drafty. A space heater was provided but was too small to provide warmth for such a large room. Upstairs in the bedroom, it was not as cold as it was downstairs. No mention was ever made of our 35th anniversary, even though I mentioned it in our reservation. Not that big of a deal, but it would have been nice.
October 24, 2012