Rated 5 out of 5 by MikeKS Beautiful setting
Awesome setting with rainbows every morning. Room size was excellent. Staff responsiveness was outstanding. Food was good. Activities were abundant. Concierge was helpful with specific questions but could have expanded more when we asked about hiking.
September 8, 2014
Rated 5 out of 5 by KML8214 Incredible Honeymoon
My new husband and I stayed here for our honeymoon and had the most incredible time. We loved the location, pool, beach, food and staff! Shyanne from the pool was an absolute pleasure! She was always there to greet us with a smile and an "Aloha!'
September 8, 2014
Rated 5 out of 5 by MBKauai Great Resort for an Anniversary!
My wife and I live on Kauai and I work at another high end resort on Kauai. We went to the St. Regis to celebrate our anniversary and we are so happy we did. From the arrival to our departure, everything was perfect. The staff showed that they cared and took pride in what they did from the saber champagne nightly event to the dinning at Kauai Grill or relaxing poolside or the pampering we had at the spa. We spent three nights and four days that we will not forget. Congratulations on a job very well done!
July 21, 2014
Rated 5 out of 5 by Denis An hotel with a view
This was our second stay at this St-Regis. We were truly impressed by the location of this hotel the first time to warrant a second visit.
From the valet service, to the personal greeting you at the front desk, to the staff greeting your for your meals, to the staff at the pool, you feel everyone's committment to outstanding customer service.
This time we were fortunate enough to be upgraded to a bay & ocean view room.
My wife enjoyed her birthday at this hotel and we surely look forward to another visit.
I keep telling all of my friends that this hotel is the closest one can be to heaven!
Thank you to everyone who is being so nice at this hotel
February 17, 2013
Rated 4 out of 5 by aggiegal This hotel has great features.
The hotel is quite lavish with a tropical and classic decor.
The employees are very friendly and helpful. We were able to watch the sunsets from our lanai. It was very relaxing. If I could make one suggestion- have wheelchairs available for those who need it. Everything is spread out. Beautiful but hard to maneuver if you have mobility issues.
October 26, 2014
Rated 5 out of 5 by TORB1 Incredible location, superb service
For my wife and I, Princeville is our favorite location in Hawaii after visiting four islands. The St Regis has a microclimate that has broad diversity and the terrain is breath-taking. Ocean view suites are superb, but expensive. That said, it was worth the investment from our perspective. Service is end to end and personal. Food is good, but we enjoyed eating at a number of solid north Kauai restaurants. While the beach is marginal relative to other resorts, it was still functional. Too much silt in the shallows and the coral knobs start just a few yards from the beach. The pool setting is above average. I like the lobby design but it was freezing cold, all the time. Again, we'll probably go back next year because it is so beautiful. I can't imagine staying anywhere else in Kauai.
July 4, 2014
Rated 5 out of 5 by SSK823 Paradise
The moment we walked into the grand lobby, my fiance declared that he was never going to leave. This hotel is truly exceptional! It is located in the best part of Kaua'i and the views of Hanalei Bay from the lobby and rooms are breathtaking. The pool is large and we never felt crowded, and it is located right off of a small beach where you can snorkle. Also, the staff is friendly and eager to accommodate requests. My fiance reluctantly did agree to leave after a few days, but we will most definitely be back!
June 2, 2014
Rated 5 out of 5 by WalnutBaron Unforgettable
The St. Regis Princeville is one of the world's great hotels. From its singular perch on a cliff overlooking the incomparable Hanalei Bay with the fabled Bali Hai looming in the background, to the fantastic service where the staff are trained to remember your name from the moment you check in, to the beautiful rooms overlooking the bay and the grounds, to the sumptuous restaurants serving authentic Hawaiian and Asian-Pacific dishes, the St. Regis exceeded our expectations in nearly every regard.
Our only nit--and it's a small one--is that the re-design of the hotel which was executed about a year and half ago was, in our opinion, not an improvement. The hotel lost the classic Old Hawaii ambience that existed when the hotel was known as the Westin Princeville.
November 9, 2011
Rated 5 out of 5 by danishky1 Exceptional Staff
The hotel is gorgeous, the views spectacular and that is only topped by the great staff they have.
We want to especially mention Chef Franck and Frank, as well as the concierge who were all very helpful. A+++ Hotel and getaway.
August 25, 2014
Rated 1 out of 5 by Augustmorning St Regis Bar terribly disappointing
Went into the St Regis Sunday night hoping for quick bite and a drink. Stopped at the bar to check out the menu and confirmed with a waitress that they were still serving food and it was open seating. We then preceded to watch the same waitress ignore us twice (despite multiple gestures and a shout) and her co-worker ignore us as well. Worst excuse for service I've ever experienced and certainly not up to St Regis standards. We left without so much as an acknowledgement but given the service (lack of) I'm not surprised. As a Sheraton owner I cannot begin to express my disappointment and displeasure with this experience. I've come to expect so much more of the brand especially the St Regis chain.
February 24, 2014
Rated 3 out of 5 by wlthdoc Not the St. Regist I know
A friend suggested that i stay at this property (this was a brief business trip). I recently stayed at the St. Regis Dana Point and had a wonderful stay. This hotel looked tired, old and not a 5 start level. The furnitures in my room looked beat up, scratches on the desk and lamps. Horrible room service food and the service!! I did enjoy the two restaurants for breakfast and dinner. Great wait staff!! Great location and the view is fantastic. It's shame that the service and rooms are not at the 5 star level.
November 24, 2012
Rated 4 out of 5 by gav2 Great View and Beds
The location and beds were great but found the room to be outdated, food was not great especially for our function. Thought dinner was an appetizer! Could not get housekeeping the first day and every day after that we had to call for coffee, or coffee cups or supplies as they were never once, replenished as they should be. Way overpriced hotel for the service and amenities. I would give this hotel no more than a four star.
October 19, 2014
Rated 5 out of 5 by pickytraveler78 Beyond All Expectations...
The St.Regis Princeville exceeded all of our expectations. The facility itself is fantastic and coupled with an unbeatable location it really is the best possible choice on Kauai. My wife and I were there in September 2012 for our anniversary and they took care of our every need with an effortless precision. All of the luxury you would expect from a St. Regis with personal touches that went above and beyond: everything from hand written notes, to everyone on the staff knowing our names by the second day. The butler suites are out of this world. resplendent in marble and overflowing with creature comforts. The views of the bay and the mountains in the distance shall stay with us for years to come. At least once in your lifetime, you should stay here. we hope to make it several times if we can!!
October 1, 2012
Rated 5 out of 5 by Fahp Families a perfect spot! If you are looking for an adult get away this would not be my 1st choice
Ahh love this location! We were celebrating our anniversary with a get away & a FIRST without our 3 teens. This is a very family friendly hotel. The staff could not have been better. Only glitch is that we didn't want to be around children 24/7 on this one get away. ( kids everywhere ) the pool staff was kind enough to move our seating however no escape from the little ones. An adult pool/hot tub/pool bar would be a perfect addition to this amazing resort.
July 15, 2012
Rated 5 out of 5 by Mikahala A heavenly place to be...
From the great hospitality as we arrived at St. Regis, to the breathtaking view upon entry of the beautiful mountain range, to the helpfulness of all of the staff including the pool workers, to the wonderful Hawaiian music and comfortable lounge area which allows you to go to the lanai and experience the outdoors, to the access to beautiful Hanalei Bay, and to the comfortable room and lovely bathroom...this hotel surpassed our expectations. Mahalo nui!
August 5, 2013
Rated 5 out of 5 by noon Kuaii Experience
Everything was excellent at the hotel except house keeping. this is your weak spot. We were there for 3 nights and had three problems:
-on the first night there was no turn down service or towel
-on the second day, we left the hotel for the beach around
11AM and returned at 4PM to a room that still had breakfast room service there and the room had not been touched
-on the third day, we had no turn down service or towel replacement again.
March 26, 2013
Rated 5 out of 5 by hawaii13 Wish we stayed longer- everything was amazing!
This was the highlight of our trip to Hawaii. We stayed at 3 hotels on this trip and the St. Regis was by far the best.
Everyone at the hotel was so wonderful- everyone was curious each day how we were going to spend the day and quick to give helpful suggestions. When we would return from our day, those same staff members would ask us how things went. So thoughtful.
Shared everything they loved about Kauai with us! We could really tell they loved where they were from.
The food was amazing!
Loved listening th Hawaiian music and dancers at the bar on Friday night- a must do!
Perfect spot to watch sunset!
Can't stress how wonderful the staff was- they truely made us feel welcome and special throughout our stay. We can't wait to go back!
I highly recommend this hotel to anyone looking to stay on Kauai.
Thank you to the whole team at the St. Regis!!!!!
January 28, 2013
Rated 3 out of 5 by KLfornia Fantastic Location
Had a good 3-day stay at the St Regis. The location, room and facilities were what we expected. We were happy to be upgraded to a partial ocean room view during our stay. Service: bellhop and front desk were fantastic. Valet service and house keeping were good. Pool service though could use some improvement. We left our towels and personal items on the lounge chairs as we took a dip in the pool. We noticed one of the pool staff remove our towels to make room for another couple. When we told him that we were still occupying the chairs, we were told that it was not obvious and gave us attitude for it. We also had the bar menu at our lounge chairs, which he removed and gave to the other couple instead of getting a new one from the bar. Not the level of service you would expect from a St Regis. One suggestion: include free WiFi in the resort fee charge
June 8, 2012
Rated 5 out of 5 by TheBucks Amazing Experience
Every person we came in contact with in the Hotel was friendly. It was by far the best view and accommodations of any hotel I've ever stayed in. In my opinion the negative I had about the St. Regis was that it seamed every other guest there had kids and the pool/ beach area was loud from 7am-11pm with kids. If you are looking for a family oriented place this is great, although for everyone else that takes away from the relaxing aspect.
August 24, 2013
Rated 5 out of 5 by JCrimm St Regis Princeville
My wife and I enjoyed our stay at the St. Regis immensely. Staff was fantastic, knowledgable and courteous. Our only compliant was the urine smell that was emanating from the couch i the suite. The guests prior to us, i guess had accident. When we told the Butler, he immediately steam cleaned the couch while we were out to dinner however the cushions was still smelly throughout. It was like a scene from Seinfield.. the Poppy effect..
April 1, 2013
Rated 5 out of 5 by Beachlover123 Location Location Location!!!
Beautiful private beach and snorkeling
Ocean view rooms are the best
Sunsets on the beach, need I say more
staff was very attentive and friendly
Grounds and pools were exceptional
Waterfalls and mountain views
Sums it all up :)
July 25, 2014
Rated 5 out of 5 by Indymark Great People!!!
We Came for 4 nights and stayed for 8! The staff at St. Regis is beyond Comparison. Everyone at the St. Regis treated us like family. This has quickly become our first choice to Stay when visiting Hawaii.
July 27, 2014
Rated 5 out of 5 by ssuds3 The St. Regis
Everyone who asked me where I was staying on Kauai and heard that I was at the St Regis said that it was the best. Know what? It is the best. Beautiful room with an ocean view; beautiful pool; beautiful beach; excellent food. I will come back to the St. Regis every time I come back to Hawaii.
July 12, 2014
Rated 5 out of 5 by Vasca54 Property Manager
Mark is new to the property, having recently supervised the St. Regis in Bora Bora. He is nothing short of fantastic. Customer-focused all the way, he understands the brand, he understands client expectations and he and his staff, including Shawn at reception and Andrew, one of the butlers, exceed them. Mark should be commended for his outstanding service to your hotel and his ability to effortlessly promote your brand.
July 27, 2013
Rated 5 out of 5 by R2014 Upstairs/Downstairs in Paradise
A great, sumptuous, hotel where all things are possible and the staff understands they are there for the care of the client. Our room showed signs of aging, with dirt accumulated above the frosted lighting panels in the ceiling of the bathroom, but the view of the bay and the setting of the property take your mind away from all that does not glitter.
A wonderful location with outstanding restaurants.
April 28, 2014
Rated 5 out of 5 by flygirlnyc Wonderful Experience
We were so pleased with the beautiful grounds, wonderful facilities and the attentive staff at the St. Regis Princeville. The hotel was a wonderful base of operations for our adventures in Kauai. We enjoyed the sunsets from both our fabulous oceanview room and from the Terrace. We had wonderful meals at both the Terrace and at the Grille. We were surrounded by other vacationers, and yet felt we had a lot of privacy.
December 4, 2013
Rated 3 out of 5 by southtexas A property at this level should be at 100%. Anthing less is a failure
The property was outsanding. Little things not done at this level would make me reconsider. Being told to walk 2 miles to get some coffee because of the very limited service ours is pathetic. Not getting served coffee at a buffet breakfast is far below Ihop standards. Saying Aloha at every turn does not make up for bad communication when checking out. Spa appontment was wrong and needed our correction. Not impressed
March 31, 2013
Rated 5 out of 5 by Doogie43 Wonderful hotel
This hotel is great for relaxing. The staff is above excellent and everyone is very helpful!
October 21, 2014
Rated 5 out of 5 by Jenkins27 Amazing Honeymoon Stay!
Amazing is the one word we would use to describe our honeymoon stay at the St. Regis hotel. From the time we stepped out of the car we felt like royalty. The room, food and service was PERFECT and this will be a honeymoon we will always remember. This was truly five star service at its finest! From this point forward whenever we travel, the St. Regis will be our go to hotel because of this wonderful experience!
December 7, 2011
Rated 1 out of 5 by Michael965 This hotel calls itself luxury but acts like a budget hotel
The room was run down, the temperature control in the room was terrible (too hot), the room decor was dated and the staff could not solve any problems. Housekeeping didn't clean the room sufficiently (had to call to have the room redone) and the concierge and front desk did not follow up on any of my requests (dinner reservations, ice bucket for room) on a timely basis. I had to call and recall to get answers.
October 14, 2013