Rated 5 out of 5 by Jaferd beautiful but
staff were friendly and superb. location was simply wonderful. gym was a little small and subpar for a facility like this. self-parking would have been nice. voicemail light never did work. entire facility was generally uncomfortably cool/cold.
February 10, 2013
Rated 5 out of 5 by TORB1 Incredible location, superb service
For my wife and I, Princeville is our favorite location in Hawaii after visiting four islands. The St Regis has a microclimate that has broad diversity and the terrain is breath-taking. Ocean view suites are superb, but expensive. That said, it was worth the investment from our perspective. Service is end to end and personal. Food is good, but we enjoyed eating at a number of solid north Kauai restaurants. While the beach is marginal relative to other resorts, it was still functional. Too much silt in the shallows and the coral knobs start just a few yards from the beach. The pool setting is above average. I like the lobby design but it was freezing cold, all the time. Again, we'll probably go back next year because it is so beautiful. I can't imagine staying anywhere else in Kauai.
July 4, 2014
Rated 5 out of 5 by Indymark Great People!!!
We Came for 4 nights and stayed for 8! The staff at St. Regis is beyond Comparison. Everyone at the St. Regis treated us like family. This has quickly become our first choice to Stay when visiting Hawaii.
July 27, 2014
Rated 5 out of 5 by JoyPark115 Amazing Property
This property is amazing. The lobby and the rooms are beautiful and the staff are welcoming and attentive. I would highly recommend this property to anyone that is going to Hawaii.
January 31, 2012
Rated 3 out of 5 by Sal401 5 star price, 3 star facility
Not enough attention to detail. Staff needs to step up their training. Hotel staff not ready to operate in a 5 star environment. I could go on and on but what's the point.
October 11, 2012
Rated 3 out of 5 Wonderful hotel, but not for HONEYMOON occasions.
It’s been almost a month since I left St. Regis at Kauai, but I miss the island already. The hotel and the service staff members were fantastic, however I’m still disappointed by the lack of benefits my wife and I received at the St. Regis for our honeymoon.
I’m a SPG Platinum member and I booked my honeymoon stay at the St. Regis in early January. I also booked my hotel stay in cash instead of points because at the time I didn't have enough points.
Perhaps it's my fault that I expected too much from the hotel, but the only benefit I received from St. Regis for my honeymoon stay was a complimentary champagne bottle. I received a partial upgrade to a suite (first two nights) for being a platinum member, but that was the only benefit. Very disappointing in being a platinum member and paying in FULL for the stay.
I should have gone to Maldives or to Bora Bora for my honeymoon. I hear the honeymoon benefits are fantastic at those hotels. They decorate the honeymooner's beds with rose pedals, candles, etc but in my experience St. Regis will give you a champagne bottle nothing more nothing less. Just don't set your expectation too high like us.
April 29, 2013
Rated 5 out of 5 by Beachlover123 Location Location Location!!!
Beautiful private beach and snorkeling
Ocean view rooms are the best
Sunsets on the beach, need I say more
staff was very attentive and friendly
Grounds and pools were exceptional
Waterfalls and mountain views
Sums it all up :)
July 25, 2014
Rated 1 out of 5 by Augustmorning St Regis Bar terribly disappointing
Went into the St Regis Sunday night hoping for quick bite and a drink. Stopped at the bar to check out the menu and confirmed with a waitress that they were still serving food and it was open seating. We then preceded to watch the same waitress ignore us twice (despite multiple gestures and a shout) and her co-worker ignore us as well. Worst excuse for service I've ever experienced and certainly not up to St Regis standards. We left without so much as an acknowledgement but given the service (lack of) I'm not surprised. As a Sheraton owner I cannot begin to express my disappointment and displeasure with this experience. I've come to expect so much more of the brand especially the St Regis chain.
February 24, 2014
Rated 5 out of 5 by MichaelT Come for the view, stay for the service...
I’m not sure if there is a more perfect slice of earth than the North Shore of Kauai and there certainly can’t be a better place to experience it than the St. Regis Princeville Hotel. While it may be hard to go wrong with such a stunning location, the hotel’s execution actually enhances this through its tasteful and luxurious rooms and spot-on service from the valet attendants to its butler service. Throw in some great grilled seafood at the Kauai Grill and its really hard to top it for a special destination.
The best rooms face the Napali Coast, which may just be one of the best views on the planet. Of course the resort fully takes advantage of that view in all its public areas, from the “living room” to just about any place you hang out or dine. The greenness of the Napali Coast underscores what might be a negative for some people: this is the rainy side of the island. But in our experience, any rain is brief and pays dividends in the lushness you’re surrounded by.
After several stays before its renovation and transformation into the St. Regis, my wife and I had the opportunity to visit the “new” Princeville earlier this year. Besides the newness of the lobby and the rooms, there is a more decided Hawaiian feel that enhances the overall experience. We’ll be back next month as soon as we can clear our dates and we hope to be back as often as we can in the future!
October 21, 2011
Rated 5 out of 5 by jcooke7austin St Regis... The RIGHT Decision on Kauai
I have a tendency to over research WHERE we're going to stay when we go on vacation. I review Trip Advisor, and ask every friend under the Sun for their advice. Rightfully so when you're celebrating your 7yr anniversary, wife's birthday, and about to drop a LOT of $$$. My biggest dilemma with Kauai, HI was NORTH (Princeville) or SOUTH (Poipu)? TO make a long story short... our stay at St. Regis (Princeville) was DEFINITELY the right decision on Kauai.
When we arrived we were amazed by the hotel grounds, lobby, and panoramic views of Hanalei Bay from our ocean front room; but, it was the SERVICE that truly made our stay memorable. I'm neither rich nor famous; but, for a brief moment, I thought they mistook me for the King of Zamunda or something. Then I realized they truly care and treat EVERYONE like they matter. From the valet service to the front desk all the way to the restaurant & housekeeping staff, everyone's attitude was great, and service was impeccable.
After running the San Francisco NIKE Women's Marathon (Oct 20) the day before our arrival, my wife was also a HUGE fan of the unbelievable spa amenities at The St. Regis; but, I MUST give special recognition to Kate Krieg in Concierge Services who was above and beyond in helping us with our helicopter flight, "must see" places, restaurant reservations, and everything in between.
Marc Pittman was the Manager on Duty during our stay. Talk about making somebody feel special and appreciated! KUDOS to Marc, Kate, & the incredible staff at St Regis - Princeville who truly showed the meaning of Aloha & Mahalo! Once again... St Regis is the RIGHT decision on Kauai.
October 31, 2013
Rated 5 out of 5 by Ron9500 Service is everything
The St. Regis staff went out of their way to give us an amazing experience. Robert our butler was over the top.
Thanks again for a memorable stay.
September 3, 2014
Rated 4 out of 5 by JJFE Some good and some bad impresions
there was effort made in providing excellent service, but we experienced lack in follow through.
September 3, 2014
Rated 5 out of 5 by FBERKNM Nearly Perfect
This hotel carries on the tradition of quality facilities and exceptional service that we find in the other St Regis brand hotels where we have stayed. From the moment we arrived, we were treated with the greatest level of personal service from the valet, front desk and butler staff. It is notable that we used Starwood points for our suite and were still afforded the greatest level of service quality.
The Terrace Grill and Kaui Grill are both fantastic, both in food quality and service. Also, the spa treatment my wife and I enjoyed exceeded those we have enjoyed at most other facilities. We tend to do massages when we travel and the service here sets the bar. Finally, the evening sunset is not to be missed, either from the bar balcony or the beachfront.
Among the rare disappointment, we noticed a distinct difference in the quality of service at the poolside bar as compared to the exceptional quality service we received everywhere else in the property. On two occasions the bartender at the poolside bar was not too willing to interrupt his personal conversations with someone to get us some champagne to toast at sunset. I am certainly willing to pay for the exceptional service of the St Regis, but in exchange I expect more attention and greater speed everywhere in the facility. After the second negative experience, my wife simply bought our champagne at the local store and carried it down to the beach. Notable that the butler was happy to provide ice and champagne flutes for us to use with our store-bought champagne.
Additionally, and just a small nit, the fitness facility, albeit seemingly consistent with those at other St Regis hotels, is inadequate. This is likely just not a brand imperative.
Nonetheless, everything else was exceptional and we are happy to grade this facility as Five Star. We will most certainly return as our schedules allow. Have Fun!
April 23, 2012
Rated 5 out of 5 by ssuds3 The St. Regis
Everyone who asked me where I was staying on Kauai and heard that I was at the St Regis said that it was the best. Know what? It is the best. Beautiful room with an ocean view; beautiful pool; beautiful beach; excellent food. I will come back to the St. Regis every time I come back to Hawaii.
July 12, 2014
Rated 2 out of 5 by JAM1280 NOT a Five-Star Hotel!
My husband and I traveled to Kauai for our anniversary. The island was beautiful but St. Regis was NOT a Five-Star hotel (closer to a 2.5 star). We were extremely disappointed.
*Bottle water was provided by the valet team upon departure and arrival.
*The pool and beach had water containers for your enjoyment.
*Makena Grill had delicious breakfast and dinner options.
*The beach was clean.
*5 days (out of 8 days) the valet team “ran out of towels.” I put it in quotes because each time we were told they had been out of them for a long time. Why tell me this? Why not go get more towels? When asked where we should go to get towels we were told to “try the pool.” Very annoying and not helpful.
*As mentioned above it was our anniversary. Our travel agent told us that this had been passed along to St. Regis and to show our marriage certificate for a complimentary bottle of champagne. I’ve never had to show a certificate before but each hotel is different so I found ours and brought it along. At check-in I explained that it was our anniversary and asked about the champagne. The lady was very nice and said the champagne would be delivered to our room. It never came. I called the front desk to inquire and again I was told it would arrive shortly. It never came. I gave up.
*Housekeeping: AWFUL. At check-in the bellboy makes a big deal about showing you the two buttons at your door “privacy” and “housekeeping.” Three mornings we left for over 6 hours and pressed the “housekeeping button” before we left. We returned with rooms that were still dirty. I was very disappointed when I called the front desk and the woman accused me of leaving the “privacy button” on instead of the “housekeeping button.” She did not even apologize.
*Wake-up calls: Don’t count on them – we missed a planned activity one morning because it never came.
*Yoga: $12/person with dirty mats. If I pay $12 for Yoga I expect the mats to be CLEAN.
*Concierge Service: Was AWFUL. All they wanted to do was have us commit to a TIMESHARE TOUR. I do not consider a hotel luxurious when each time we use the concierge service we have to listen to a timeshare offer.
*Privacy button: Doesn’t work. At 9am on our last day of vacation we had knocking at the door. It was an employee wanting to see if we had any DIRTY GLASSWARE that needed to be cleaned!!!!
Things to Know:
*There is no self-parking. Valet is $30/day. While Tripadvisor reviews spoke about difficulty with obtaining cars in a timely manner we never had to wait more than 5 minutes (and we didn’t call ahead).
August 15, 2013
Rated 5 out of 5 by SSK823 Paradise
The moment we walked into the grand lobby, my fiance declared that he was never going to leave. This hotel is truly exceptional! It is located in the best part of Kaua'i and the views of Hanalei Bay from the lobby and rooms are breathtaking. The pool is large and we never felt crowded, and it is located right off of a small beach where you can snorkle. Also, the staff is friendly and eager to accommodate requests. My fiance reluctantly did agree to leave after a few days, but we will most definitely be back!
June 2, 2014
Rated 5 out of 5 by Denis An hotel with a view
This was our second stay at this St-Regis. We were truly impressed by the location of this hotel the first time to warrant a second visit.
From the valet service, to the personal greeting you at the front desk, to the staff greeting your for your meals, to the staff at the pool, you feel everyone's committment to outstanding customer service.
This time we were fortunate enough to be upgraded to a bay & ocean view room.
My wife enjoyed her birthday at this hotel and we surely look forward to another visit.
I keep telling all of my friends that this hotel is the closest one can be to heaven!
Thank you to everyone who is being so nice at this hotel
February 17, 2013
Rated 4 out of 5 by controller1 Excellent location and views
Date of Stay: June 2014
Length of Stay: 3 nights
Arrival Day: Wednesday
View from room- We were in an Ocean View Jr. Suite (which is what we reserved).
Breakfast buffet- An excellent buffet was available each day at Makana Terrace including a cook-to-order omelette station. Full disclosure: Our room rate included daily breakfast buffet for two and daily valet parking.
Cleanliness of room- The room and bath were spotless. We requested that the room be cleaned during a specific period each day before we departed for the day. The room was always ready when we returned.
Water temperature & pressure- Self-explanatory.
In-room safe- Self-explanatory.
Availability of pool and beach chairs – As late as 11:00 am each morning, there were still dozens of beach and pool chairs available contrary to what I’ve read in other reviews.
Staff attitudes and assistance – Each person we met greeted us warmly and assisted as requested.
Mailani dinner show- While the food was excellent, the show seemed somewhat out of synch at times. Our stay coincided with the first week of the show, so perhaps they worked out the issues. Also, the traffic pattern at the buffet for this show needs major improvement. The main food offerings were directly in front of the entrance/exit to the terrace location of the show which caused a major bottleneck.
Overall, this was a very good stay and I will definitely return to the St. Regis Princeville again.
September 1, 2014
Rated 5 out of 5 by Texas14 The St Regis Kauai is an awesome experience.
My husband and I were guest at the St Regis in Kauai, June 21-28, 2014. It was a fabulous experience. The facility is beautiful. The pictures don't do it justice. The staff was wonderful. They were always kind and helpful. Great spa experience. Restaurants were fantastic. Cant wait to visit again!!!!
June 30, 2014
Rated 5 out of 5 by Lauren10 Great Babymoon
This was our second time staying at this wonderful hotel. My husband and I great stay. We really appreciated all of the special attention we receied from staff. In particular, the butler staff was fantastic (we loved Aynsley!). In genral the staff did a great job of making us feel special while we celebrated our babymoon. The only slight (and I mean slight) complaints are the the cleaning service in our room was inconsistent and I wish there was broader menu selection at the St Regis Bar as well Kauai grill. Other than that, we had great golf, spa, dinning and overall stay experince.
August 8, 2014
Rated 4 out of 5 by Markr14 Stunning setting
This property has stunning views across Hannalei Bay The gardens surrounding the hotel are excellent. Staff were welcoming and helpful. I recommend this hotel for a relaxing holiday.
August 28, 2014
Rated 5 out of 5 by AAM14 Amazing Honeymoon Location
My wife and I came here on our honeymoon and it was the perfect way to finish our vacation. The staff was amazingly accommodating and everything about the hotel was comfortable and great. The location is what makes this place though. The views from the beach and the rooms are enough to prevent you from doing anything else. It was a chore to pry ourselves away from the beautiful scenery and comfort of the hotel to go visit Hanalei and the other surrounding areas. We absolutely loved it and we will be coming back.
August 17, 2014
Rated 5 out of 5 by WalnutBaron Unforgettable
The St. Regis Princeville is one of the world's great hotels. From its singular perch on a cliff overlooking the incomparable Hanalei Bay with the fabled Bali Hai looming in the background, to the fantastic service where the staff are trained to remember your name from the moment you check in, to the beautiful rooms overlooking the bay and the grounds, to the sumptuous restaurants serving authentic Hawaiian and Asian-Pacific dishes, the St. Regis exceeded our expectations in nearly every regard.
Our only nit--and it's a small one--is that the re-design of the hotel which was executed about a year and half ago was, in our opinion, not an improvement. The hotel lost the classic Old Hawaii ambience that existed when the hotel was known as the Westin Princeville.
November 9, 2011
Rated 3 out of 5 by wlthdoc Not the St. Regist I know
A friend suggested that i stay at this property (this was a brief business trip). I recently stayed at the St. Regis Dana Point and had a wonderful stay. This hotel looked tired, old and not a 5 start level. The furnitures in my room looked beat up, scratches on the desk and lamps. Horrible room service food and the service!! I did enjoy the two restaurants for breakfast and dinner. Great wait staff!! Great location and the view is fantastic. It's shame that the service and rooms are not at the 5 star level.
November 24, 2012
Rated 5 out of 5 by Defendem Excellent Service
From the valets to the beach cocktail servers we received excellent service. The butlers especially were wonderful. Filo took excellent care of us arranging to collect our bags and place them in our rental car. We appreciate the excellent service we received
June 14, 2014
Rated 5 out of 5 by pickytraveler78 Beyond All Expectations...
The St.Regis Princeville exceeded all of our expectations. The facility itself is fantastic and coupled with an unbeatable location it really is the best possible choice on Kauai. My wife and I were there in September 2012 for our anniversary and they took care of our every need with an effortless precision. All of the luxury you would expect from a St. Regis with personal touches that went above and beyond: everything from hand written notes, to everyone on the staff knowing our names by the second day. The butler suites are out of this world. resplendent in marble and overflowing with creature comforts. The views of the bay and the mountains in the distance shall stay with us for years to come. At least once in your lifetime, you should stay here. we hope to make it several times if we can!!
October 1, 2012
Rated 5 out of 5 by tjb11 Absolute paradise
The St. Regis Princeville was the perfect place to start our honeymoon. The staff were so welcoming, gracious, and friendly and made us feel like it was a home away from home. We had breathtaking views of Hanalei Bay from our room and had just a short drive to amazing restaurants and attractions.
August 23, 2014
Rated 5 out of 5 by southernboarder garden isle
This was a vacation for just myself and my girlfriend. We stayed on Kauai at the St Regis and on Maui at the Four Seasons. Both locations and hotels were exceptional, however I give the St Regis the nod for overall beauty, quality, and friendliness.
June 9, 2014
Rated 4 out of 5 by DallasGreen1 20th Anniversary Bliss
A perfect spot to celebrate 20 years of weded bliss at the place it all started.
August 25, 2014
Rated 3 out of 5 by BRM1 Kauai Grill closed - really left us in a bind
We visited in late May and I had all of our dinner reservations made weeks in advance. On May 31, we were scheduled to eat at Kauai Grill and we saved this restaurant for our final night. No one ever told us, but on the day of our reservation I did notice a small sign saying that the restaurant was closed and to go to the restaurant by the pool. That reataurant was no comparison. The menu was very small and had very limited gluten free options. The waiter told us it would take 45 minutes to get us wine from the proper wine list. We left but had a very hard time getting another reservation and the staff was very unhelpful and unapologetic. Very disappointing way to end our vacation.
July 21, 2014