Rated 5 out of 5 by Kiwichris What a lovely time with great staff looking after you
My wife and I have a short stay over a weekend for a work weekend away and what a lovely place. I have been to Fiji many times and stayed in most of the Hotels. The Western is the best I have stayed in. lovely surroundings. great staff and what a place to wake up in. We loved the room and the pool. The only problem we had was trying to leave. We just did not want to go. We will be back to the Western again. I look forward to another great holiday there. much longer the next time.
September 9, 2013
Rated 5 out of 5 by atzeri Fantastic Experience
We booked this hotel just becaue we wanted to try it. We have spent week ends in the other resorts in the same area.
Our experience at the Westin was simply fantastic, we received an upgrade on arrival which was great.
The room was clean and comfortable, bathroom had bathtub and shower.
We have tried the resaturant and the quality of the food exceeded our expectations.
We will definitely go back again.
thank you westin
July 28, 2014
Rated 5 out of 5 by Junnius The best hospitality
The best experience. I`m impressed with the hospitality and attention delivered to me. Front desk really polity and kind. Specially Mr. Asiey and his wife, that really let me feel at home. I would like to congratulate the Westin for having this kind of friends in the hotel staff. I hope return soon for vacation. Be sure I you recommend Westin for all my friends. Good food, excellent services and staff, beautiful landscape. All the best. 5 stars. Thank you my friends!
September 15, 2013
Rated 5 out of 5 by kiwipete Vinaka
I would like to sincerely thank everyone at Westin a very special thank you for making my stay with you an amazing experience.
From the welcoming drums on arrival, to the farewells from the friendly staff, my holiday was exactly the de-stressing I needed.
To be addressed by name for the majority of my stay was impressive, to the invite from a staff member to attend a local rugby match in Nadi, just shows how much extra the staff put into their job.
The room was of an impeccable standard when I arrived and kept that way by the village staff throughout my stay.
The Meals were something to die for, in as much I was contemplating e-mailing home for family to get the builder in and widen the doors by 6 inches.
The entertainment in the Meke Lounge each day was extremely pleasant and varied.
Once again a very, very sincere Vinaka to all.
May 8, 2013
Rated 1 out of 5 by datt23 Avoid this resort
The room flooded thru the foundation after it rained, if the ppl above us showered water dripped thru the ceiling in the bathroom, neither of the two whirlpools worked, staff came into the hotel room twice without invitation to 'see if they could help with anything' one of these times I was not dressed, and they had to track me down 4 hours after check out because they forgot to run all the charges on my card. Very disappointing.
March 12, 2013
Rated 5 out of 5 by Bakesy No Regrets
It accommodated our little family of four perfectly allowing the kids to have a swim while mum and dad could enjoy the facilities and also keep an eye on them. The service and the people are outstandingly helpful and friendly. Great food at the steak house and great evening entertainment and drinks in the meke lounge. Everything we needed from organising tours to simply getting directions. Love love loved the Westin!
August 6, 2013
Rated 2 out of 5 by NeverAgain193 Unfijian Ghost Town
My family and I were not treated well. Felt like we were not welcome. Staff were super unfriendly. Culture at this hotel was very confusing.... Staff walking around like zombies. There was no Fijian spirit....no hearty "bula"... In fact they avoid any eye contact and communication. Facility was really good to look at but that's it....felt uncomfortable at times. Rooms were never made... Had to request everyday.
July 14, 2013
Rated 3 out of 5 by Vreeby Relaxing and enjoyable
My time at the westin was relaxing and overall a good experience, due in part to the freindliness of the staff. My reason to travel to Fiji was to rest and not think about the day to day problems of life, so the fact that I had everything I needed at the resort was wonderful. If I had any negetive feedback it would only be about the rooms, they were in need of minor repairs which was a iittle disappointing.
November 30, 2011
Rated 5 out of 5 by Prissie Gorgeous Hotel !!
first time in FIJI . WOULD recommend The Westin for couple/ professionals.
Awesome BREAKFAST BUFFET.
Clean / neat beautiful resort and bedrooms
staff is super friendly.
July 30, 2014
Rated 4 out of 5 by KatrinkaO Westin Denarau
We booked in for a heavenly bed as we had with prior bookings to find the beds hard and lumpy. One day our room was serviced and the beds were half made.
July 31, 2014
Rated 4 out of 5 by Monznz Great stay and experience
Our stay was a mixture of business and pleasure. The weather didn't look after us but the hotel staff, facilities and "nourishment" made the stay very pleasant. Highly recommend
July 29, 2014
Rated 3 out of 5 by Jennifer87 rooms are beautiful but....
we felt that the hotel was gorgeous, however only complaint is that when we went for dinner at the steak house we were very disappointed with 1).service, we ordered eye fillet and were given the steak knives half way through the meal 2). the eye fillet came with a cold corn accompaniment which was tasteless and our bread rolls which we were told were sour dough ended up being plain white rolls and given to us with our last mouthful of dinner, not acceptable for the standard that was expected. 3). on 2 occasions we were sent away for 30mins because we had not booked a table at both restaurants even though half the tables were empty. 4). We were also told on arrival that our accommodation did not include breakfast and on our last day we realised that it actually did so we got 1 morning of the buffet breakfast. 5,) in regards to the kids club, we were advised to meet at 9am in the foyer and then when we got there we were told 9:45am at the towel bures and then when arrived at 9:45am we were told they had left at 9am. 6.) entertainment, although the singers were wonderful they sang the same set of songs each consecutive night and once 10pm came the night was over. Apart from that the resort was beautiful. Rooms are gorgeous.
April 25, 2014
Rated 4 out of 5 by Arthur1234 Amazing Staff and Faciltities
Staff makes the place a lot more amazing but Denarau in generally is not that great.
July 28, 2014
Rated 5 out of 5 by Jamesmac Friendly, comfortable Resort
James 14 to 17 Jul 2014 - Room 2226. Apart from the many numerous great features the Resort offered I found all the staff made my stay such an enjoyable one. Their attention to detail was spot on. They aimed to please and nothing was too much trouble. Everyone I came into contact with were friendly, courteous and helpful. I felt very safe and will certainly recommend the Westin to my friends intending to travel to Fiji.
July 20, 2014
Rated 5 out of 5 by DHRH True paradise
If the tropical setting, luxurious rooms, and superb cuisine were not enough to earn 5 stars, then the level of personal and considerate attention paid by the staff to all guests would merit the rating alone. Vinaka vaka levu to the entire staff.
November 15, 2013
Rated 2 out of 5 by Ronrose Ron Winter
There is no worthwhile beach and the advertised free transport to the adjacent island was not available. Value and quality of Steakhouse restaurant was appalling. I would never recommend this hotel.
October 13, 2013
Rated 5 out of 5 by seaneka7 nice surprise
booked in for 1 nite and was upgraded to a presidential suite, very nice personal touch from the guys at Westin. will certainly start using SPG more instead of my ambassador status at another chain
September 14, 2013
Rated 5 out of 5 by Djmacinaz Vanaka Denarau Westin
Our stay was wonderful! From the welcome home greetingswhen we arrived to the farewell song sung by the staff at our last breakfast, we had a wonderful vacation!
May 13, 2013
Rated 5 out of 5 by sheba Westin Denerau
Would highly recommend this resort great rooms, excellent spacious grounds, helpful and friendly staff, very good food, swiming pools for all
September 27, 2012
Rated 5 out of 5 by Spaceknights Great service
The hotel offered great service. Staff and other personnel were friendly and the varied services offered made our stay comfortable and fun.
August 19, 2013
Rated 5 out of 5 by Littleweemiss This hotel is great for a romantic and relaxing get away
Absolutely beautiful looking hotel. What you see is what you get. Loved the fact that I can use all the facilities at the Westin as well the Sheraton and Sheraton Villas Resort. Would definitely recommend.
July 24, 2014
Rated 5 out of 5 by Kimbo60 This hotel is the most typical
What a great family,couple or single traveller resort. Very Fiji atmosphere.
July 27, 2013
Rated 1 out of 5 by circus I would not recommend this hotel
You could hear normal conversations through the wall
October 12, 2013
Rated 3 out of 5 by Flick13 Fiji holiday
I thought I was headed to the best holiday of my entire life. 5 star, an island, Fiji. It was ok..... Totally over priced for what it was. Worth half of what I paid. The food was great, just like I listen to at home.... but I thought I was in Fiji? The food was great - totally over priced - wasn't Fiji meant to be cheap? I wanted a shell massage, no shells, I wanted the twilight special, no special, full price, plus taxes, I could have had it for half the price at home and double the benefit! Alcohol was over the top expensive. ALl in all, a lovely place, very little Fijian just very expensive and over rated. Better of on Hamilton Island!
July 2, 2013
Rated 4 out of 5 by haiqi This hotel has great fuatures
Nice room, good service, but poor activities.
July 24, 2014
Rated 1 out of 5 by Rose08 Poor Communication Between Staff Members
Not happy especially we booked 3 rooms and breakfast was included in the package but some how the communication between reception and restaurant where everybody has breakfast was absolutely poor . First 2 days was ok when they got it wrong but when its 3rd final day and the staff still hasnt got it right its very embarrasing for my son. I had to let the staff know that breakfast was included and there reply was "sorry mam its reception not cummunicating with the staff at restaurant.
July 9, 2014
Rated 1 out of 5 by Veronicalow Stay here only if you have no other options
By far the least favorite of all my starwood experiences..
1. Slow check in with wrong information provided:
Maybe its just FIJI time like everyone said.. but we took over 30mins to check in with just 1 other couple in front of us.. The guy who checked us in told us they have internet ONLY at the lobby and common areas & theres no wifi in the room. We waited another 10 mins for him to get us the log in ids & passwords only to realised we have a wireless router in the room + a password stuck on it.
2. SPG status not properly recognised:
NO spg preferred room for my platinum status. We got upgraded to a ocean front room from the garden view we booked and thats the best they can do coz the chinese delegates were in town & they booked pretty much everything apparently. Most importantly, there was no welcome note or fruit platter.. & when i complained on the 2nd day evening, the fruit platter came with the welcome note written without addressing it to me. This is the 1st time as a SPG plat member i've experienced this... totally impersonal & disappointing.
3. Staff arrange transfers at a complete ripoff price:
We wanted to go for dinner & the place we went to was at max midway to the airport..we paid the same price we paid from the airport to westin.. & when we got the restaurant owner to arrange the cab ride back for us it was only slightly more than half the price we paid from the hotel out...
4. TV has only 4 channels:
Not that we were planning to stay in & watch the telly but there was simply no options to channel surf either.. The staff claimed the satellite is down.. oh well.
October 21, 2012
Rated 2 out of 5 by DaPaPa Harris family Vacation 6/30 - 7/12 2014
The resort setting is incredibly beautiful, the lanai was great and the room was nice. The housekeeping service was decent but average a little inconsistent especially replacing towels and coffee. Throughout resort staff were friendly but not very helpful answer to requests was simple yes or no; if no there wasn't a alternative suggestion. Costs are high for everything dinner at the resort is 2x what you pay offsite partly due to the 20% resort tax and then if using a credit card even the spg AMEX an additional 3% is added very annoying. The billing is very confusing i am still not sure if i have been over charged but i had extra charges that were added which should have been included with my Gold Status but i had to dispute and escalate to a manager. I would not recommend this resort in fact would warn people that it does not live up to value for the quality of experience really doesn't do Fiji or SPG justice
July 14, 2014
Rated 4 out of 5 by JaimeMark996633 Food /Drinks was EXPENSIVE
Lovely place to stay, very comfortable beds!! It was always clean and tidy.
Just too expensive to wine and dine there.
We had a steak meal that came with a token corn salad $70!! Plus you needed to order side salad and carb if required. Heiniken was $15 Fijian plus 20% on top of that.
Keep in mind you can't swim on Denarau and the pools are much colder than the ocean, I forced myself to have 1 swim in the pool over 7 days, spent the rest of the time doing daytrips to the Islands for swimming and cheap eating and drinking.
June 29, 2014
Rated 4 out of 5 by nibble16 Westin Denerau Fiji - a great stay
Three things let the hotel down:-
1. The rooms were not cleaned or serviced until unacceptably late in the day, around 4-5pm each day. We were up early so there was not excuse, there do not seem to be enough rooms cleaning staff. When we arrived our room was not ready for our 3pm check-in time.
2. The breakfast restaurant was far to busy and staff could not cope with the number of guests on several mornings.
3. The air-conditioning was extremely noisy, so noisy that we could not have it on at nights, unless using ear-plugs.
June 28, 2014