Rated 5 out of 5 by Sue2014 Amazing hotel and staff
The W Retreat Koh Samui is such a "Sweet Spot". Our entire family enjoyed the hotel, staff, and amenities. We can not RAVE enough about the the staff. We have been to many resorts all over the world and this Resort and its family have been among the BEST! When we first arrived we thought everyone was just overly nice to us, but we soon found out that this is "their personality", treating everyone like friends. It was quite refreshing!!!
Our daughter got a pretty bad sinus infection while we were there and she has asthma so it can get bad so we called for a hotel dr. Although they did not have one on staff they told us how to get needed items in Thailand and called to make sure the pharmacy had what we needed. Our hotel friends (staff) sent FLOWERS to our daugher the next day!!! This is the most incredible and personable thing anyone has everyone for our family on vacation. My daughter was so touched she actually cried when left.
The activities we booked were fab and we took the suggestions of the hotel staff and we were very happy with all, diving and ATVing, both a must do.
The hotel is a little out of the way from some of the main shopping spots, but you CAN negotiate prices to get to the shopping areas. The hotel van is accessible to take you to these spots and it was convenient, but at times we wanted to do our own thing.
Our family LOVED the rooms, the hotel amenities and of course the "Sweet Spot", my husband being an ice cream connoisseur!!! Please make sure to put the W Retreat in Koh Samui on your list of places to go!!!
Room Tip: All rooms are absolutely gorgeous. In the jungle suites, go higher to get an ocean view.
8 Март 2014 г.
Rated 5 out of 5 by PC2014 whatever, whenever & whereever are prefect service.
Every staff is porfessionl to our need. We always found smiling from their faces that brought us positive energy.
This hotel was really a paradise for relaxation & happiness.
7 Февраль 2014 г.
Rated 5 out of 5 by Pappa Wonderful resort experience
The W at Koh Samui was one of the nicest resort experiences we've seen. The staff was outstanding, friendly, warm, helpful and accommodating to an unusual degree...simply the best!.
The facility is beautiful and the setting ideal. If we are able to return to this part of the wold, we'd beat a hasty return to the W at Koh Samui.
6 Февраль 2014 г.
Rated 5 out of 5 by Nick41 Fantastic resort in Samui
While you would expect nothing less from a 5* it is naturally the attention to detail by the staff that provide the superior experience.
Brian and the whole team are fantastic, every moment of their effort is solely dedicated to the customer experience - Great job, thanks for everything and keep up the wonderful service levels.
5 Январь 2014 г.
Rated 5 out of 5 by Sting79 Great Getaway
It was a pleasure to stay within the W Retreat at Koh Samui.
10 Сентябрь 2013 г.
Rated 5 out of 5 by NobBKK Stunning view, excellence service
I stayed in Ocean View Escape Villa for 2 nights, the villa is big, clean and has very nice ocean view. In-room entertainment system is really good.
Other hotel facilities are very great, well design to fit with the ocean view especially the lobby and woobar.
All staff is well trained, they are very nice to all guest.
Breakfast's quality cannot compare to the dinner's at Namu.
6 Сентябрь 2013 г.
Rated 5 out of 5 by Tugboat Perfect getaway
Spent 6 nights celebrating our wedding anniversary. Enjoyed how very relaxing to have our own little private retreat overlooking the beautiful sea and surrounded by the tropical jungle. W Insiders, The Kitchen Table staff and Welcome staff couldn't have been more helpful in meeting our desires. Definitely will have to make a return visit.
1 Сентябрь 2013 г.
Rated 5 out of 5 by simonykh Good design and good feeking
This hotel has a good design. Room that makes you feel like your home. Staff are good. Everything are good.
4 Август 2013 г.