Rated 2 out of 5 by leon2003 Note meeting expectation
The facilitites are old compared to other W hotels. Two places to have breakfast, one has flies indoor the other served with smelly fruits, we were suspicious that the chef didn't clean up the chopping board after his chop crabs. As a gold member I thought I have a late check out priviledge but I was locked out when I got back to my room at 12:30pm on the check out day. The staffs show their hospitality, this is the only thing that comforts me.
July 6, 2014
Rated 5 out of 5 by TGBTG I' W Bali
I W Bali is a title on the tshirt that I have from W Bali hotel. I would like to say this is one of the best hotel in Bali. You have to stay and get the spirit of this hotel. It's a new concept of starwood hotel. The villas is so amaze and the ocean view rooms with open sky bathroom is percect. Now..I W Bali...is true. This hotel will be my first choice to stay in Bali.
November 20, 2011
Rated 4 out of 5 by Jahja72 This hotel has a lot more potentials
The location is perfect, the beach is awesome, the facilities are top notch. However, the staffs need a lot more work. They seemed to me too amateurish, too young and inexperienced, especially when handling local (Indonesians) guests like me.
They need more coaching, assistance, trainings...
The cleanliness in the room, especially the bathroom need to be improved.
July 7, 2013
Rated 5 out of 5 by WorldWideWeightWatcher Ok, my new favorite W!
What a fantastic hotel! Service is impeccable ... all of the staff really went above and beyond to make my stay absolutely perfect. The "WOW" Suite is completely over-the-top, perhaps the nicest Starwood room I have stayed in anywhere in the world. Moreover, the location and amenities are perfect. There is no other place I would stay in Bali. Will be back ... soon!
April 15, 2013
Rated 5 out of 5 by AJSK The Best
A wonderful hotel that has outstanding service and attention to detail. We have the best holiday. Thanks to all the staff and GM for making it so special!
July 14, 2014
Rated 5 out of 5 by SFStarwoodFan W Bali is Wonderful
For our trip to Bali, my wife and I decided to stay a few nights in Ubud and then a few nights in Seminyak at the W Bali. First off, hats off to the team at the W Bali. Amazing service. Most of the staff knew us by our first names, and were super friendly and attentive. The head Chef Kevin was wonderful as well. He was such a great person to talk to about Bali and his experiences living there.
A special mention to the staff at the Starfish Bloo restaurant. The night before we left, the staff mentioned that they would see us the next morning for breakfast. We mentioned to them that we had to leave at 7am to catch our flight and that we would miss breakfast since they opened at 7am. They asked what we wanted and said that they would have some food ready for us if we came there at 6:30AM. We were amazed and extremely thankful to the staff for going out of their way for us.
To the W Bali, thank you for making our stay at the W memorable!!!!
December 3, 2012
Rated 4 out of 5 by porsche911991 Good Resort - Great Location
Check in difficult. Never enough staff on desk.
Too noisy at night Woo bar music played til Midnight.
Water pressure in showers too low.
Pool starting to get tired - cracked and broken tiles in places.
whatever / whenever is an overstatement.
July 12, 2014
Rated 5 out of 5 by Luca74 So far the best hotel experience
As Platinum SPG member I stay in dozens different hotels every year and so far this is the best experience I had.
Full status recognition, amazing facilities and staff able to understand what you need before you ask for it.
Overall not cheap, but definitely worth it.
AAA+ Congratulations to AT&T the staff and the management.
November 26, 2013
Rated 4 out of 5 by jetles Bali holiday 2011... (3rd hotel)
First time stay at this hotel & check in need to Q for the turn. Check in staff is friendly, the suite is spacious & good view. But the raining shower is dissapointed even they informed have fixed it.
The room service breakfast is expensive & small portion, so do the room service dinner.
A good resort but still can improve better.
November 9, 2011
Rated 5 out of 5 by servicesnob Wonderful Stay at the W Seminyak
My husband and I recently spent 6 nights at the W Seminyak & Spa and I could not have nicer things to say about our experience. From the minute we walked into the lovely open-air lobby, we were impressed with the facilities and management of the property. Most memorable of all was the warmth and professionalism of the staff. Almost every single person we interacted with during our week long stay was warm, friendly, respectful and seemed to take pride in their work. The service level provided by the staff at the W Seminyak should really set an example for other W properties around the world. We especially enjoyed the daily breakfast at Fire and the attentiveness of the staff during all of our meals. The concierge (especially Ms. Sari!) & check-in attendant (Ms. Angela) were helpful, attentive and went the extra mile to always remember my husband and I by name. Thank you to the management & staff of this property for a memorable stay - keep up the good work !
May 11, 2012
Rated 5 out of 5 by Kaiserschmarrn Great place to be
We had the luck to stay in the hotel for 6 nights. Wonderful hotel, spacious rooms, large pool and an outstanding service. Breakfast was superb, never had something like that before. But overall is the staff. Friedly, helpful and they read every wish from your eyes. Whatever/whenever! We will defenitly come back.
November 8, 2012
Rated 5 out of 5 by MRMichael12 Rika Insider
Rika chachacha provided the BEST service to us going out of her way to help my partner & I !
I highly recommend her for a promotion & bonus !!!
I have never felt so welcomed by a resort member before like this !
Make sure you keep her & look after her !
Oh yes, $10 for apple juice is too much $$
October 16, 2013
Rated 5 out of 5 by DrGT Good Times
Location was perfect to either walk on the beach or down the street towards a slew of local restaurants and shops. The grounds and facility are quite unique and was a pleasure to wander through. The staff/talent not only is very helpful, but are more than willing to go out of their way for the guests.
September 17, 2012
Rated 5 out of 5 by Ivyandnicole Awesome stay..
Had been staying for 3 nights with my friend, and everything is perfect! Friendly and smiley staffs, great facilities around and experienced the best class SPG service i.e. upgrade, breakfast. Beyond my expectation, W helped us to get back our lost mobile on taxi. We really appreciate all the effort.
July 19, 2012
Rated 5 out of 5 by MrRex You must stay here at least once!!
We stayed at this hotel for the second time in early december. Overall, a great experience. Two standouts are the quality of the food and the genuine commitment to customer satisfaction that the staff demonstrate. The quality and variety of the food is outstanding and easily the best i have experienced at any hotel, anywhere. It isn't cheap but if you stay at this hotel, you should expect that. The staff are fantastic at problem resolution. I am not the easiest customer to satisfy but they do a great job at trying to make you happy. And usually, the succeed. the one area i see for improvement is check-in and addressing issues about the account. The former just takes far too long and i don't understand why because the quality of the staff is very good. Some hotels get this right but the W hasn't as yet. i also needed four (yes 4) discussions to get some issues with my account corrected. But these comments should detract from the fact this is one of the best hotels in Asia and you should go there for the experience!!
December 16, 2011
Rated 2 out of 5 by Hote1Inspector Hip and Trendy, but attention to detail is consistently missed
Ok so we are all very familiar with the ‘W’ brand and I have to say it is one of my personal brand favourites within the Starwood collection. The W Bali certainly ticks all the ‘funky’ boxes and it has both panache and style as you would come to expect. Upon arrival I was given a high floor suite, which was nice and I thought it was a ‘sweet’ touch to have a bunch of crunchy chocolates sent up to thank me for all my program loyalty. I really liked the set-up, the fact that all the rooms have an ocean view is very unique and the general vibe of the place is both colourful and easy on the eye. However, here are some of the negative points that were discovered during the stay;
If you have children, be aware there is no ramp whereby you can wheel your buggy down to the beach restaurant (Starfish Bloo). You basically have to either abandon it or carry it down a significant number of steps.
No baby changing facilities in the male bathrooms.
Desperately needs more air conditioning in certain places around the hotel. The lifts are so hot once the door closes it becomes almost unbearable.
Ordering drinks at the Woo Bar took far too long to arrive. On a Monday evening, I counted 3 bar staff and 7 waiters and yet it still took 10-15 minutes to get a drink brought over to you to the point where I just went to the bar myself and asked the bar staff for the drinks.
Dinner at the ‘Fire’ restaurant was almost farcical. This was a Monday night and hardly any customers in the place. We ordered 2 fillet steaks and one small bowl of steamed vegetables for our baby. The vegetables took 30 minutes to arrive and our steaks took well over an hour to arrive at the table. However, when they did finally arrive, I will say the quality of the food was excellent. Having raised my concerns several times as to length of time taken to receive our meals I will give credit to the chef for coming out from the kitchen and apologizing for the delay in person. However, he did all the right things but then failed as his apology quickly manifested itself into an excuse, which was ‘the reason it took so long is because they were busy preparing the steam vegetables for the baby’. Really? It’s not hard to steam some vegetables whilst cooking a steak at the same time. So basically we were made to feel like the kitchen had come to a standstill on the basis that a small bowl of steamed vegetables was ordered…Utterly ridiculous.
The table next to us also suffered a similar fate as they too had been waiting a similar period and I overheard one gentleman say “I’m so hungry, I’m not hungry anymore”…I have a feeling that because it was a Monday perhaps the staffing levels in the kitchen were either too small or simply the staff were just too slow.
Some of the staff is clearly not trained adequately, for example pouring hot coffee whilst leaning over a baby’s highchair is not a good idea.
The staff was all extremely friendly and very likeable – it just lacked a sense of urgency and quality of service. More training is required from the management.
The room-service menu is not as extensive as I would have thought for a category 6 Starwood hotel. The menu consists of mostly fried food and only 2 salad options, not particularly healthy.
When I placed the dirty dishes outside the hotel door they were still there after 10am the next morning.
We found small ants in the bed – on several occasions which was rather alarming.
All in all, I don’t want to sound overly negative on the place because it is a lovely hotel. As usual, I’ve been pretty critical and attempted to highlight some areas that need improvement for a better customer experience. The reality is, this is pitched as a category 6 hotel in the collection and I have to say it most certainly looks a 6 but the quality of service and attention to detail I’m afraid falls short versus many of its alternative ‘W’ counterparts.
May 5, 2014
Rated 5 out of 5 by Herman3 Great experience
Stayed 6 nights in a villa., a wonderfully experience
The staf is excellent anticipating every need,
We had a slight technical mishap, beyond the control of management, but we were very quickly upgraded to an even bigger villa
A great experience
September 14, 2012
Rated 5 out of 5 by Nyin Great place, great features, great pink sofas!
I love how you design the lobby, full of my fave pink colour.. I love how the lamps changed colour at the bar.. Great pool, cozy bed near the beach.. I love my villa so much, the design of the rooms, bath rooms, gazebo and offcourse the private pool.
August 27, 2012
Rated 5 out of 5 by Stingray1 W stands for WoW and they deserve it in Bali
It was one of my best stays in being a member since over 10 years.
Warm welcome of the Staff always with a smile and never be stressed which is great to see and you felt very welcomed part of the W family. Well done, keep going like this.
October 11, 2013
Rated 5 out of 5 by Hounyny That's 'W' after all!!
Feel of the W hotel was really good.
Through in the forest of bamboo,,
Colorful lights Reception,,
Huge modern graphics wall concierge,,
Exciting lounge music,,,
Immediate and kind answering of employee.,
Near downtown and cheap prices,,
Sunset in the cabana.
And Perfect weather!!
There is no drawback of any.
We stayed in April . The weather was good alright
The hotel was after all W.
Treatment of platinum also excellent.
I really would like to thank the hospitality, CRAIG SEAWARD!!
Weather,music, pool, food and service and staff..
It was a journey all goes the perfect satisfaction.
We decided to be impressed , to re- visit next year.
I recommend this place really.
May 11, 2014
Rated 5 out of 5 by DKTH Great Hotel - Friendly & Service minded Staff
Wonderfull place with "Smilling & Service minded" Staff everywhere.
WOW Firework show at the 1 year anniversary.
Special Thanks to Nanik & What Ever When Ever & Breakfast Team.
March 16, 2012
Rated 5 out of 5 by 3AMIGOES LOVE THIS HOTEL
Very very beautiful hotel. Staff are ever so friendly and helpful. Its Amazing & location is convenient. Will definetely come back again. Only thing is the Spa is
August 23, 2012
Rated 5 out of 5 by SingaporeKel Fabulous Stay
This is a beautiful hotel in a lovely part of Bali. We are fans of the W hotel chain but what makes this W stand out is the spectacular service. We are used to a high level of service but this particular W hotel far exceeded our expectations. Service was speedy, accurate (sometimes difficult to find in this part of the world!), friendly and unobtrusive. I was VERY impressed. The ocean view room was lovely with the exception of two small issues- the air con turned off in the middle of the night changing the temperature from a chilly 18 degrees to a toasty 24. Not sure what happened there because once I reset the temp again the room cooled off quickly. The other issue was ants- a quick spraying would remedy this common issue in the tropics. Otherwise our room was very clean and quite comfy with the funky and unique touches the W provides. The pool bar had tasty drinks, the gentlemen who took care of us poolside provided ice and refreshed our cold waters before we could even ask for new ones and the waitstaff in the restaurant were chipper and eager to help. In short, of our many W experiences this was one of the best!
December 10, 2012
Rated 5 out of 5 by Pizzfred Perfect venue for vacations
We enjoyed the Pool Villa for few days. The villa was perfect, staff were very friendly and helpful. Everything was made to enjoy our stay
September 8, 2013
Rated 5 out of 5 by junok great hotel,ggod staff
this hotel is very good,good staff but for spa please improve your spa facility with the unique place different than another spa
July 16, 2013
Rated 5 out of 5 by Zinath85 Excellent hotel
Service was wonderful and attentive. We really did not want to leave! Oh yes, breakfast was extraordinary!
June 21, 2013
Rated 5 out of 5 Beautiful stylish property perfect for getaways
We decided to choose this property for our honeymoon trip right after our wedding. Since this property was new when we made the reservations, we didn't have any expectation, although we heard of rave reviews about it.
From the time of arrival until our departure from this property, we were very pleased with everything, especially the service. They were very accommodating and attentive to our needs. After knowing of our special event, they took the extra efforts to decorate our room and deliver special amenities to our room. This caught us off by surprise. Also, due to my SPG Platinum status, the ocean view room that we got upgraded was also spectacular and just took our breath away.
I gave four stars on Room Comfort, because we experienced a technical glitch on the AC system when we didn't know that the AC stopped working when the sliding door toward the balcony didn't close entirely. That caused the AC to stop working and we had to call a technician to tell us that. Wish they had a big sign that clearly mentioned there was a switch by the sliding door that turned the AC on/off.
Other than the small glitch above, I would highly recommend this property to anyone going to Bali in the future.
November 27, 2011
Rated 2 out of 5 by matthew27 Disappointed
Usually, I love starwood hotels, but the W Seminyak really was disappointing. I understand it is a W but the night club music is audible in the guest rooms. This is not the case at any other W I have stayed at and it lasted until at least midnight which is not condusive to a restful stay. I would characterize the "whatever, whenever" as lacking at best. I called 3 times and the phone was never answered, then reported this and was never given so much as an apology. Lastly, the hotel should be in Miami, it is not Balinese at all. The one redeeming quality is the location is very good for access to Seminyak. Overall, I am really disappointed.
December 21, 2011
Rated 5 out of 5 by Globaltraveler007 Great hotel....one concern
Great hotel, great staff, great food.....bad wifi
December 24, 2011
Rated 4 out of 5 by AndreViajante Treat yourself
The Hotel is great, all the staff are really friendly and helpful, the Spa is over rated we stayed in a villa and it was really great just a bit to bright in the mornings and no outdoor TV.... It is the kind of the hotel you should not leave it as it is not that close of everything and the traffic around is CRAZY but be prepared to pay for the services as it is not cheap ....but definitely I recommend the hotel as it is perfect for relax and do not worry about what is going on out side lol
June 23, 2014