Rated 2 out of 5 by mayM t/c
They did'nt take my T/C, they only take it with american express.
Rated 5 out of 5 Best Hotel Stay!
Spectacular design at the lobby, room was spacious, service was excellent, staff was very friendly, food is really good, easily accessible to popular bars and restaurant.
I was there with my partner on my birthday and upon checked in, they have prepared a surprise cake, a small gift and balloon on the coffee table by the thoughtful staff.
I am truly amazed by my experience with my 3 night stay with W Retreat & a very memorable one.
The only bad thing about it is to find a hotel as good as this for the next trip to anywhere else.
Will definitely be back. Highly recommended!
Rated 5 out of 5 by Naylob W = WOW
Never been to a W resort/Hotel and found it very pleasureable where they thought about alot of the 'deatils' i.e. amenities
Rated 5 out of 5 by KWKW727 Stellar!
My holiday was a birthday treat to myself and I was just "WOWED" by this hotel - my first stay at a W and I would now like to say that "my name is K and I am a W addict." This hotel is achingly hip. Especially for a single traveller like myself who wants something more than just a pool. The DJs in Woobar add cool to the hot Bali air. The blissed out beats, cocktails and tapas are perfect companions to smouldering sunsets. The rooms (mine a garden view ground floor) are large, design savvy and stacked with Bliss bath products. Little twists of the unexpected here make you smile. Frogs in the bathtub. Floats in the pool. Cotton candy in the cocktails. Surprise and delight at every turn.
Staff have light touch service but are super friendly and absolutely there when you need them..whatever, whenever...as they say.
It's really hard to find any faults with the hotel...I have just a couple of tiny things to add my feedback on. I always like a stack on cotton pads to take off makeup - not cotton balls as they leave fluff on your face. The hotel doesn't provide these. (There are just two cotton balls in a pack that contains a cuticle stick, emery board, shower cap etc). I didn't want to keep opening the pack and wasting the other things - I just wanted some fibre free cotton pads. I was able to swipe a handful from the Away Spa at least to keep me going). Housekeeping is a little on the late side for my liking (3-4pm). And lastly the wood floors in the bedrooms are slippery! Watch out! I nearly had a couple of accidents sliding across them unexpectedly.
But overall I have left this hotel with a massive smile and a feeling of totally received great service, value for money and a strong yearning to live in the W permanently :)
Rated 5 out of 5 by Justperfect Just perfect
We stayed and loved it so much we are coming back early may. Great staff everywhere in bali but these are simply the best. What ever when ever makes your stay special
Rated 5 out of 5 by bayuaji79 A PLACE THAT FULFILS OUR EXPECTATION
A great place to stay, a fantastic setting, with absolutely world-class service. The facilities and the location are amazing, and all the staff really set the tone for this place. Every staff from the concierge, reception to room service and the housekeeping are incredibly pleasant and helpful, since i bring my family to W Hotel Bali, including my infant. The little things are clearly made a priority and it all adds up to a great experience. The staff have found a great balance between casual, friendly engagement and attentive service. The food is excellent, the pool is amazing, the rooms are beautiful, and the staff really do make it something special. I must say the Management have to thanks to all of their staff what great people she or he has.
I've stayed in SPG properties through Europe and Asia, and this one, W Hotel Bali is among the very best one.
For sure, we'll comeback again to W Hotel Bali, every time we go to Bali or Seminyak. Keep up the great work, service, facilities, and kindness to all staff. Cheers.
Rated 5 out of 5 by CruiseShipGuest We will be returning to the W Bali
We have stayed at W properties around the world and the W Bali exceeded any experience we have had previously. The property is spectacular and the rooms are amazing. The grounds are perfection and I don't know where to begin with the staff. EVERY TIME we engaged with them it was a perfect experience. All SPG staff members should be required to stay for a week at the W Bali to learn what absolute perfection in customer service resembles.
Rated 5 out of 5 by DoubleJ4Bali Best SPG Experience Yet
The staff was got to know me very quickly and went above any other Starwood Hotel in meeting my accommodation needs. I will never forget my time at the W Bali Seminyak.