Rated 4 out of 5 by jafra Staff are excellent - beach not usable
Good Hotel where the staff were very helpful and attentive. However I did not like the fact that the hotel think it necessary to pipe music throughout the hotel all day when the lapping of the waves would suffice.The woobar, adjacent to the beach was always pumping 'house' music - again unnecessary in my view. The other issue is that the beach is unusable - the waves are dangerous (as per the signs at the hotel) and the water, at high tide can come up to the hotel steps ! If you want to swim in the sea or surf you have to walk down the beach outside the Seminyak Hotel which is a 15 minutes walk.
August 19, 2014
Rated 5 out of 5 by AJfromIRL The Staff make the W Bali a ***** experience
The Staff at W Seminyak are what make this hotel - many have been there from the start - they are super friendly, remember returning guests by name and more especially preference from breakfast table, to type of coffee (yes!) and pool seating (reserving this for you without being asked). This after the W Taipei, is the best one in the chain and supersedes all the USA ones. All comes down to genuinely friendly staff and managers who make it their business to know and understand customers. Heading back this weekend for 4th visit this year - can't wait!
August 12, 2014
Rated 5 out of 5 by Chino1909 The Only Place To Stay in Bali!
The W Retreat and Spa in Bali is the perfect place for a romantic getaway! The staff are the friendliest we've ever had and catered to all our needs. Hotel's amenities are amazing and loved the proximity to restaurants, bars, the beach and the night life. Definitely recommended!
August 11, 2014
Rated 2 out of 5 by DamienT Not up to standard
Good food and location.
Cleaning is not thorough
Very busy, wouldn’t say family friendly.
More for young couples
August 11, 2014
Rated 5 out of 5 by Rudiv2 Beyond imagination hotel
+ i like the hotel facility, food quality, customer service and restaurant . they attention for customer feedback but
- since i am local, i think everytime i go to woobar, pool, they asked me " are you stay here?" its, looks down the question. i am feel that question maybe not really good. i agree hotel need protection but let customer enter the facility first and check the room number instead of that question. even sometime ask the room number before hand over the towel also not nice. i think hand over the towel and just ask nicely about room number after that is better.
August 2, 2014
Rated 4 out of 5 by Dram14 Great stay!!
A wonderful hotel. Staff were 2nd to none -so friendly, helpful and really went out of their way. The only downside would be the pool. There was no adult only area that you get at most upmarket hotels. Still, it wasn't a deal breaker and would certainly return and recommend to friends!
July 27, 2014
Rated 5 out of 5 by TL86 Amazing experience
The service was spectacular, the best I've seen out of any W. Every need was accommodated and there was always someone nearby to help. The setup of the hotel is fantastic. There are many places to relax with a great view of the entire resort. The food was as good as I've had at any hotel in Southeast Asia. I was only there for a few days but I never felt the need to leave the resort.
July 22, 2014
Rated 3 out of 5 by neilm180 not what i had hoped
i will just list what i consider to be positives and negatives in point form.
- fantastic grounds, superb entrance.
- lovely friendly staff (as with everywhere in Bali).
- great location
- good size rooms, great sound system
- lots to do on site
- stains on the sofa (room 121)
- bedhead was starting to delaminate, looked a bit worn.
- daybed poorer quality than my usual $40 a night hotel
- service at woobar VERY slow, almost as though staff were deliberately ignoring us. this was between 3-6pm on a wednesday. it took 30 mins for our last drink to arrive after 2 reminders.
- room is under equipped at this price, no espresso machine is an obvious one.
- breakfast options on the buffet were good, but eggs benny ordered off the menu had been sitting in a warmer; bread was soggy, egg yolks had gone hard, hollandaise was gelatinous.
- to check out we had to queue for 20 mins.
overall i was disappointed to be honest, i expected a very high standard which wasnt achieved, i have had much more satisfying stays at other venues for half (and less) of the cost.
my partner and my i surmised that next time we would stay elsewhere and just visit for the atmosphere/location of the woobar.
thank you for the opportunity to share our feedback.
July 19, 2014
Rated 5 out of 5 by AJSK The Best
A wonderful hotel that has outstanding service and attention to detail. We have the best holiday. Thanks to all the staff and GM for making it so special!
July 14, 2014
Rated 4 out of 5 by porsche911991 Good Resort - Great Location
Check in difficult. Never enough staff on desk.
Too noisy at night Woo bar music played til Midnight.
Water pressure in showers too low.
Pool starting to get tired - cracked and broken tiles in places.
whatever / whenever is an overstatement.
July 12, 2014
Rated 2 out of 5 by leon2003 Note meeting expectation
The facilitites are old compared to other W hotels. Two places to have breakfast, one has flies indoor the other served with smelly fruits, we were suspicious that the chef didn't clean up the chopping board after his chop crabs. As a gold member I thought I have a late check out priviledge but I was locked out when I got back to my room at 12:30pm on the check out day. The staffs show their hospitality, this is the only thing that comforts me.
July 6, 2014
Rated 5 out of 5 by NickD26 Exceeded in every way
Have loved W Hotels for many years and decided to finally try W Bali. Must admit it exceeded my wishes and expectations in every way. From the team members to the rooms to the pool to the spa.
When you stay at W, you know you are going to have the music, the fashion and the design so be prepared for it. The fusion of all three is fantastic at this retreat.
Interesting mix of guests....families, couples, singles and everyone seemed to be having a great time together. Fantastic, and wouldn't hesitate to recommend to anyone considering a Bali escape in great location.
July 1, 2014
Rated 5 out of 5 by AllanMCF Wonderful Experience
I am so glad to select this hotel for my vacation this year. Everything is perfect. The hotel facilities, services, etc. gave me a pleasant experience. I'll definitely come back again and recommend to my friends. Thank you.
June 30, 2014
Rated 5 out of 5 by ST1107 Great hotel and great service
My daughter really loves to stay at this hotel. She asks to stay here again on our next holiday. All the staff in swimming pool, restaurant, even housekeeping are very quick coming if we ask something. They are friendly and helpful. The swimming pool is great. Very recommended...
June 29, 2014
Rated 4 out of 5 by AndreViajante Treat yourself
The Hotel is great, all the staff are really friendly and helpful, the Spa is over rated we stayed in a villa and it was really great just a bit to bright in the mornings and no outdoor TV.... It is the kind of the hotel you should not leave it as it is not that close of everything and the traffic around is CRAZY but be prepared to pay for the services as it is not cheap ....but definitely I recommend the hotel as it is perfect for relax and do not worry about what is going on out side lol
June 23, 2014
Rated 5 out of 5 by LindaKhl Great venue
Best hotel in Bali. Had a conference in the hotel last week. Great conference faclities. Levin Winata the account manager in-charge was world class. Most attentive and responsive banquet staff onsite. The service at the bellhop was perfect, thanks to Mr Miami and .team who did all our guest transfers. Also thanks to Mr Boy at the front desk.
June 23, 2014
Rated 5 out of 5 by Wtraveller Beautiful beachside hotel with too many kids
W continues to outdo itself with its beautiful beachside hotel. It retains the W vibe while taking advantage of the breezy beachside setting with its open architecture. It is situated in the perfect location in Seminyak with close proximity to excellent restaurants. The only downside of this particular W is the overwhelming number of children splashing around in the pool and causing disturbance to all the adult guests. It is surprising that, given the young adult reputation of the W globally, this facility has become such a family destination. The W is not set up to support so many children and does not have a kid's club or separate entertainment for them. As such, they remain in the main pool along with all the guests.
June 23, 2014
Rated 4 out of 5 by Tractor14 Superb location, great facilities
The W Seminyak is in a great location with great facilities and very helpful staff.
June 11, 2014
Rated 5 out of 5 by glc56 Great Getaway
The W Resort Semanyak was exceptional. The facility, food, comfort all absolutely first class - and the real stars were the staff!!
Thanks to the experience at the W - Bali has now become our #1 pick for beach relaxation and recovery!!
June 10, 2014
Rated 5 out of 5 by KerriWA Amazing place
We booked and stayed in a private pool villa, its was totally lovely. The staff were fantastic, and the service was excellent.
June 5, 2014
Rated 4 out of 5 W is for Wonderful
Our stay at W Retreat & Spa Bali was exactly what we needed to melt away our stress from our daily grind. My wife and I lounged away at the poolside and left the resort completely relaxed. The staff is amazing. They will go out of their way to make your stay enjoyable. The Bliss beauty products were a nice touch. The pool was great, but the beach was awesome!
May 26, 2014
Rated 5 out of 5 by SPGLifetimePlat Lifetime Platinum Experience @ W Bali
Stayed at the W Bali May 16th - May 20th. A great hotel coupled with enthusiastic staff who truly care about making your stay memorable. Arranged car service from the airport which was flawless, check-in process was great and we were upgraded to a Wow Suite which was one of the few *wood upgrades that actually did make us say "wow" when my wife and I entered. Great location, unbelievable Lifetime Platinum recognition (upgrades, amenities, people stopping you in the hall to talk to you) and overall a beautiful and uniquely designed property. Overall, this hotel embodies the "W experience" and clearly the staff are passionate about what they do. What was originally a "bucket list" trip where we planned on visiting once while in SE Asia has now become one of our top "go to" resorts and we will definitely be returning next year to spend more time enjoying all that Bali has to offer. Having stayed at many Cat 6-7 properties across the globe including St. Regis, Luxury and W...this one ranks up there as a Top 3 in our book.
Thank You W Bali for a great experience (Dino, Ade, Sadi, manager and waitstaff at the Woobar, breakfast staff, food and beverage manager from Sumatra, and everyone else who we interacted with while at the hotel).
May 22, 2014
Rated 5 out of 5 by Clare35 Unreal experience.
Great experience, great service, friendly environment, amazing facilities and a generally fantastic spot to stay.
I couldn't of stayed anywhere better.
Would like to note, it was my partners birthday and we received a cake and small present, was such a lovely treat.
May 21, 2014
Rated 5 out of 5 by Gplazek65 This Hotel is cool
From the Bose stereo in the rooms to picking your own mug at breakfast - Rock and Roll !!!
May 12, 2014
Rated 5 out of 5 by Hounyny That's 'W' after all!!
Feel of the W hotel was really good.
Through in the forest of bamboo,,
Colorful lights Reception,,
Huge modern graphics wall concierge,,
Exciting lounge music,,,
Immediate and kind answering of employee.,
Near downtown and cheap prices,,
Sunset in the cabana.
And Perfect weather!!
There is no drawback of any.
We stayed in April . The weather was good alright
The hotel was after all W.
Treatment of platinum also excellent.
I really would like to thank the hospitality, CRAIG SEAWARD!!
Weather,music, pool, food and service and staff..
It was a journey all goes the perfect satisfaction.
We decided to be impressed , to re- visit next year.
I recommend this place really.
May 11, 2014
Rated 5 out of 5 by Globalflier Simply the Best...Better than all the Rest!
This could be the W Bali's theme song and it wouldn't be an overstatement. From the prime location in hip and happening Seminyak, to the stellar W restaurants and the white-hot Woo Bar, it just doesn't get better than this. What makes this W very special is the staff. Everyone is focused on your experience-even when the going gets rough. Though my hiccup was not a hotel related problem, I was amazed at how fast the management and staff quickly mobilized to solve the problem. Five star to the core! Can't wait to return.
May 11, 2014
Rated 2 out of 5 by Hote1Inspector Hip and Trendy, but attention to detail is consistently missed
Ok so we are all very familiar with the ‘W’ brand and I have to say it is one of my personal brand favourites within the Starwood collection. The W Bali certainly ticks all the ‘funky’ boxes and it has both panache and style as you would come to expect. Upon arrival I was given a high floor suite, which was nice and I thought it was a ‘sweet’ touch to have a bunch of crunchy chocolates sent up to thank me for all my program loyalty. I really liked the set-up, the fact that all the rooms have an ocean view is very unique and the general vibe of the place is both colourful and easy on the eye. However, here are some of the negative points that were discovered during the stay;
If you have children, be aware there is no ramp whereby you can wheel your buggy down to the beach restaurant (Starfish Bloo). You basically have to either abandon it or carry it down a significant number of steps.
No baby changing facilities in the male bathrooms.
Desperately needs more air conditioning in certain places around the hotel. The lifts are so hot once the door closes it becomes almost unbearable.
Ordering drinks at the Woo Bar took far too long to arrive. On a Monday evening, I counted 3 bar staff and 7 waiters and yet it still took 10-15 minutes to get a drink brought over to you to the point where I just went to the bar myself and asked the bar staff for the drinks.
Dinner at the ‘Fire’ restaurant was almost farcical. This was a Monday night and hardly any customers in the place. We ordered 2 fillet steaks and one small bowl of steamed vegetables for our baby. The vegetables took 30 minutes to arrive and our steaks took well over an hour to arrive at the table. However, when they did finally arrive, I will say the quality of the food was excellent. Having raised my concerns several times as to length of time taken to receive our meals I will give credit to the chef for coming out from the kitchen and apologizing for the delay in person. However, he did all the right things but then failed as his apology quickly manifested itself into an excuse, which was ‘the reason it took so long is because they were busy preparing the steam vegetables for the baby’. Really? It’s not hard to steam some vegetables whilst cooking a steak at the same time. So basically we were made to feel like the kitchen had come to a standstill on the basis that a small bowl of steamed vegetables was ordered…Utterly ridiculous.
The table next to us also suffered a similar fate as they too had been waiting a similar period and I overheard one gentleman say “I’m so hungry, I’m not hungry anymore”…I have a feeling that because it was a Monday perhaps the staffing levels in the kitchen were either too small or simply the staff were just too slow.
Some of the staff is clearly not trained adequately, for example pouring hot coffee whilst leaning over a baby’s highchair is not a good idea.
The staff was all extremely friendly and very likeable – it just lacked a sense of urgency and quality of service. More training is required from the management.
The room-service menu is not as extensive as I would have thought for a category 6 Starwood hotel. The menu consists of mostly fried food and only 2 salad options, not particularly healthy.
When I placed the dirty dishes outside the hotel door they were still there after 10am the next morning.
We found small ants in the bed – on several occasions which was rather alarming.
All in all, I don’t want to sound overly negative on the place because it is a lovely hotel. As usual, I’ve been pretty critical and attempted to highlight some areas that need improvement for a better customer experience. The reality is, this is pitched as a category 6 hotel in the collection and I have to say it most certainly looks a 6 but the quality of service and attention to detail I’m afraid falls short versus many of its alternative ‘W’ counterparts.
May 5, 2014
Rated 4 out of 5 by Bernarda If you want trendy, this is the place to be
This W does not yet get a price for hospitality and generously forthcoming attitude of staff. If you search for genuine care, you should look somewhere else (I reduced my rating by one point for the attitude of staff, but depending how important it is for you, it may count for more). If you however go for classy, shiny and modern in combination with a great beach and nice and spacious pools, this place is a must. Seaview rooms have a great view across the ocean and the sound of breaking waves is constantly with you. Breakfast is superb with nice little details (the daily changing lassi is absolutely worth a sin).
April 27, 2014
Rated 5 out of 5 by Leannefrank Hotel Class compliemnted by the staff
The w hotel was exactly what we needed for our relaxing getaway from our chaotic busy lives. From the minute we arrived, the beautiful breeze which flows through the reception and lobby area was refreshing. The hotels beautiful modern architecture always created interest when walking or laying about and around the resort. Sitting around the pool with the noise of the waves on the beach was perfect and calming. In addition it was perfect if we didn't want to enter the busy streets of seminyak to dine or drink and listen to music at night, we could stay at the hotel and relax around the woohoo bar overlooking the beach. I cannot complete this review without mentioning the beautiful staff who did not ever walk around without observing if any guests required attention. They did a fantastic job at making sure you were never unattended to, always acknowledged if there was a delay in a service or order, and nothing was ever an issue.
April 24, 2014
Rated 5 out of 5 by SammiStow Exceptional W Experience
Let me start by stating I’ve never written a hotel review before, but our experience at W Bali was truly amazing; this hotel and it’s staff deserve a 5 star review.
Everything from the hotel facilities; restaurants, bars, rooms & the spa and most importantly the exceptional staff who made our holiday one in a million. When we arrived and were upgraded to a Marvelous Suite for our first 5 nights which was simply WOW! The suite wasn’t available for our entire stay due to maximum occupancy over the Easter period but we were moved to a Marvelous pool villa for 7 nights which was double WOW and just such a different experience. I’m so pleased we stayed in the 2 different room types and we actually had 2 really different, but both fantastic experiences.
The breakfast each morning at StarBloo was fit for a king; always delicious and such variety. I loved the little extra touches when the staff brought round samples of different things to try! There were always so many little touches in the restaurants and round by the pool….I was a little taken aback when someone even came round to clean my sunglasses!
Cocktails at WooBar at sunset have to be experienced, as does the more chilled out Ice Bar; the spa experience was heavenly and the rooms were more than perfect!
All the staff knew who we were and there were so many personal touches that made our stay so great; they truly couldn’t do enough to make our stay any more memorable and special than it was. I must give a personal mention Ngurah (our Mr Sunday!) from the Whatever, Whenever Team, always there to help (and entertain!).
I’ve stayed at W hotels and SPG properties across the globe and have to say that W Bali is the best by far. We will be back!
April 21, 2014