Rated 1 out of 5 by Wins Service below par for a St. Regis
The hotel has great facilities and environment but I find the service very cold and unorganised. Customer service team are not selected and trained properly. The customer service team at breakfast appeared like they don't want to be there. Is it that hard to put a smile on? Butler service and spas were great. Must have been trained by different people. Checkin and checkout took us a while. Not efficient. Not much was explained to us regarding hotel facilities during checkin after a long wait. Mistake was made during checkout and caused delay. The most disappointing part is the people. It seems like people are here for the sack of ??? They are not passionate about customer service at all! And they shouldn't be there. Who put them there in the first place?!
September 30, 2014
Rated 5 out of 5 by Benedek Best hotel for killing the unbearable summer heat
I always feel the urge to explore and get the most out of it when I`m away, and that I cannot stay inside the walls of any hotel not even for a day. This hotel prooved me wrong. I enjoyed so much my 5 days amongst the many facilities of this hotel, I did not want to go explore the city that`s 5 minutes away. I couldn`t be bothered to visit Dubai for my first time.
September 18, 2014
Rated 5 out of 5 by Carlo69 This Hotel is great
Great service great staff great food and big rooms
September 15, 2014
Rated 5 out of 5 by Desserts2014 This hotel is really to enjoy!
The best hotel I've ever been!
This hotel is really a 5+ stars hotel!
September 13, 2014
Rated 2 out of 5 by Hadyle This hotel needs improvement
I am a business traveler and the hotel did not meet basic expectations:
1)Internet was not working
2)The room service menu is limited, the waiter did not include basic request that I asked (add vegetables)
3) The room service employee are not flexible (you cant order a grilled salmon for adults), I needed to order to portions for kids
3)I was not able to check out because the system was down
September 11, 2014
Rated 5 out of 5 by SM888 Excellent 5 stars hotel. Love the St Regis touches
We arrived late on the 5th (2.30 am) was greeted with with our butler, very welcoming and professional. Were upgraded via platinum SPG to a standard suite, but the check in lady was little reluctant at offering us this, I did mention that there are many standard suites available on their website. Then she gladly gave us the upgrade. Was little embarrassed having to ask knowing its a standard procedure for platinum members, that's why I thought I mention this in the review. Very well glad I did as we were given an amazing room in the end.
Overall service was amazing by all staffs. Great selections for breakfast. Had a really nice meal at all restaurants especially the sontaya. The white sandy beach was beautiful, pool areas were great as you have choices for children's pool, family pool and adult pool.
I have to thank the doorman Seun Omodara for his welcoming attitude from start to the end. His service was very prompt and one night he did retrieve my mobile for me as I left it in taxi after a night out. Lastly I have to thank the St regis team for my lovely 6 days stay, hope to be back soon.
September 9, 2014
Rated 5 out of 5 by Remooo We had a great experience in this hotel
We liked everything in the hotel.this hotel is for the whole family.
September 2, 2014
Rated 5 out of 5 by Ashwina77 Fantastic hotel
We stayed at St regis for 6 nights from 8 August till 15. We had a beautiful stay, the room was beautiful and big which was perfect for my visually impaired daughter(small room she has a problem navigating around). The butler service was brilliant anything you want they will cater for. The staffs around the hotel were very kind and polite and always eager to help. Special mention to Dyana and Diana in reception who always was lovely to my daughter. The kids club was brilliant and well trained, again they were amazing with my daughter and looked after her so well that she was eager to go there every day. In all can't fault anything or maybe the Orea restaurant could provide a bit more variety for dinner.
August 29, 2014
Rated 4 out of 5 by Cissa Amazing food and great amenities
The service in the hotel starting from the checking n and ending when we left was superb? The staff were very personal
The beach and pool area had great service, the staff were attentive
The food was excellent in all the restaurants we ate at
I highly recommend this resort
August 29, 2014
Rated 5 out of 5 by Yseffar By far the best hotel in the UAE
St Regis Saadiyat Island is our secret sweet addiction. Everything in this hotel makes you come again and again. It must be the 8th time we stay in this hotel. The staff are so careful making sure you are happy and well taken care of. Turquoise service however, hasn't improved since our last visit. 15 min to get my drink where there were 3 busy tables , including ours. I am not sure if it s the waiters or the Barman to blame, but it has always been a problem to get your order on time at Turquoise.
Having said that, I guess being used to such a perfect service in such a perfect environment makes you notice the smallest negative details. Thank you all for making our time in your hotel memorable as usual. We are coming again in the next few weeks
August 24, 2014
Rated 5 out of 5 by Kerimbasa What a great weekend getaway
Loved the hotel and the facilities. Great customer service and anticipation of needs.
Thank you very much for looking after us St. Regis Saadiyat team.
August 24, 2014
Rated 5 out of 5 by BennieP Thank you
Thank you all for the really special stay at St. Regis. This was our 4th visit and we love it more and more each time.
A special thank you must go to Kris and her team in the St. Regis Butler Services. They made our daughter Lucy's 1st Birthday a very special and memorable occasion. Thank you!
August 18, 2014
Rated 5 out of 5 by JFlamo Fantastic Experience
As a Platinum member I received an upgrade to an Ocean Suite. It was one of the best rooms we've enjoyed anywhere. The beach front location is beautiful.
It was the first time we'd stayed at a St Regis and this has taken our hotel experiences and expectations to a different level.
Forget the negative comments in earlier reviews. The butler service was prompt and attentive, there were no problems getting sunbeds at the pools or beach, and the hotel was faultless (with one exception).
The unfortunate exception was the children policy in all the restaurants. The restaurants themselves are great but families with strollers, pushchairs and nannies are intermingled with couples throughout the restaurants. These are not cheap places to eat and the enjoyment was spoiled by crying and screaming babies of whom the parents seemed oblivious to the privacy of other diners. Things were so bad at the Asian restaurant we had to leave and eat elesewhere. The restaurant said this has been a continual problem and they were looking to dedicate one of the several dining rooms to "families only". We'd just suggest the hotel does this soon or look at other ways of segregation, so other guests evenings are not spoilt by young and uncontrolled children.
Otherwise a perfect 10/10.
August 17, 2014
Rated 5 out of 5 by ThessP Expect Nothing but the BEST!
I have been putting off writing this review, because I do not know how to adequately express into words how amazing The St. Regis Saadiyat Island was and how special they made us feel - for me and for my brother birthday celebration.
What made this place so special? Well, it was the service and the staff.
First, we've got a free upgrade to an Ocean Suite. Very stylish, beautiful and luxurious with an amazing ocean view. And with a professional, personalized, and friendly check in with late check out. Thanks to the managers Damir & Joori and also to Chiara. It was an awesome arrival experience!
Second, the attention to all the details made during our stay at this property especially the Butlers. In fact they go out of their way to recommend more options for us plus a complimentary Birthday cake. Thanks to Marjorie, Nenita, Diana and Joana.
The food in Sontaya is exceptional! I love the taste, presentation plus ambience of this restaurant. Thanks to Jessa, Koko and Moe for their excellent service especially the manager Nay who came to table and seemed genuinely interested in our comments. Absolutely fantastic! Great food, great service, great atmosphere, great views!
And also I was so impressed and touched when the staff in Turqouiz surprised me with Birthday greetings together with a complimentary Birthday cake during our Lunch. Not only was the food was magnificent but also the unique location of the restaurant with an amazing sea view! Can't express a very nice feeling - the staff are very knowledgeable, friendly and accommodating. Service was exemplary and quick! Special thanks to Joana, Lem and Shijumon. If you are in town and want to try top class sea food, then this is best place for you.
The spa was so lovely, gorgeous and fabulous! It is overly luxurious! It has a very authentic ambiance with soothing music and fragrance floating in the air. With very professional, well-trained and friendly staff, it was excellent! We enjoyed our massage treatment. Thanks to Jacqueline, Jiriya and Ketut who did the massage treatment for me, for my younger sister and brother. The best massage treatment ever! And also to the receptionist Amine and Kanya who were very friendly.
This was our first stay and overall, The St. Regis lives up to it's name with their superb service to their guests. I cannot thank them enough as it definitely made our birthday celebration feel more special. We highly recommend to stay here as you will never regret. Expect nothing but the best! Would definitely come back! That was really a fantastic and unforgettable experience!
August 14, 2014
Rated 1 out of 5 by Khallad Need improvement
The first visited for any gust must be the excellent one not second visit.no any complimentary Coffe or juice or fruits in the room . There is no any note there is Coffe free .no Coffe machine in the rooms .
The smily people give the positive energy .
August 13, 2014
Rated 4 out of 5 by Hadyle Nice hotel
The hotel rooms and facilities are excellent, may be one of the best in Abu Dhabi. However the room service is too slow, it took more than 40 min to prepare one soup and a simple salad which is unacceptable. The room service can be busy but the client needs to be informed while ordering, especially when a person is here for business purposes (i.e. had a busy day and have flights to catch up the following day).
August 12, 2014
Rated 5 out of 5 by RooSheri Fabulous Experience
The best experience ever starting from the staff until the facilities , beach , pools and basically everything. Fabulous place
August 10, 2014
Rated 5 out of 5 by MrJon Above and beyond
The St. Regis continually goes above and beyond with everything - friendliness of staff, quality of food, beauty in the grounds and surroundings, and quality of the hotel and rooms. The staff greet me by name and are always friendly and very helpful. Being a frequent guest, I've explored much of the hotel - restaurants, room service, beach, hotels, fitness center - and must say that everything is top-notch. As a frequent business traveler, I stay at many hotels around the world, and the St. Regis is in a tier by itself. I wouldn't hesitate to recommend this hotel.
August 10, 2014
Rated 5 out of 5 by Glenn54 St. Regis Saadiyat Experience
Fantastic experience at the St Regis Saadiyat! Upgraded to an oceanview suite which was superb! The staff exceeded all my expectations! You're treated with all the flair expected of a 5 star hotel. I'll be back!!
August 7, 2014
Rated 4 out of 5 by Majed81 The hotel is nice but the staff that provide service should be trained
first day I faced delay on delivering my important bags from the car and after 4 calls and calling the manager I received it.
Second day I faced issue with the private dining, I called to ask for a breakfast and he informed me to call after half an hour to put my order. I Informed the manager and they solved the problem. everything else was excellent and specially the facilities.
August 2, 2014
Rated 5 out of 5 by desertdiva64 An Amazing Week of Fun and Luxury
We originally booked for 3 days and extended our stay to a week and we had a teenager as part of our group. The hotel catered to all ages. It was a perfect hotel(amazing rooms with luxury at every turn ) in a perfect location( pool/ocean/golf course at our doorstep) and the staff at every stage couldn't have been any more attentive, pleasant and helpful regardless of our queries or request. We will be back soon and would recommend this hotel to everyone .
August 2, 2014
Rated 5 out of 5 by Ramzee Wonderful place for getaway and relaxation
Great hotel with facilities for children's amusement and wonderful beach + pool.
July 31, 2014
Rated 5 out of 5 by Antonios Hotel for relaxation
this is hotel is excellent place for relaxation. and the staff let you feel that you are most welcomed
July 30, 2014
Rated 4 out of 5 by Ammy26 A pleasant weekend getaway
Me and my husband were looking for a relaxing weekend getaway in Abu Dhabi and St Regis Saadiyat seemed like the perfect choice. The resort has a great location easily accessible from Abu Dhabi city. The facilities are great with a beautiful beach . The pool however was not very impressive compared to the other St Regis resorts we have visited ( it isn't very big and also quite crowded) . Our visit was during the holy month of Ramadan and out of respect for the local culture most of the restaurants / coffee shops / pubs were all quite inactive during the day so we couldn't experience the resort to its fullest. The room was comfortable however it had a preset temperature which if it had to be modified we were informed that the engineer will assist us. This was alright during the day but in the middle of the night it did get a little warm and we didn't want the hassle of waking up and calling a butler for assistance. The restaurants were great especially 55th &5th - tasty food and excellent service. The staff / butlers were friendly and always willing to help. We had a relaxing time at St Regis and will definitely return .
July 27, 2014
Rated 5 out of 5 by VERDIE this hotel has everything you would want
Our first time but not the last.This a jewel in the crown of hotels. words could not express its a must visit for leisure holiday or for business meetings or just afternon tea or dinner.
July 25, 2014
Rated 4 out of 5 by Schmidi77 This Hotel has a nice beach
The pool and the beach is wunderful. But the employees work not like a 5* Hotel.
July 24, 2014
Rated 5 out of 5 by Tina30 Feels like heaven
I had a wonderful experience staying at the Saadiyat. As it's mentioned an Island, I did feel like I was on an Island & felt so welcomed. The ambiences made me unwind from all stress
July 20, 2014
Rated 5 out of 5 by AlKhaja Where I seek my peace of mind
I have noticed their staff are generally happy about their employment conditions. Thats is the root cause why I feel welcomed. The more generous employer are with staff, the more generouse staff will be with visitors. I encourage employer to do more as its paying off.
My privacy is very important. So are my security and safety. This is where I have all three without any overlap.
The spa is a lovely experience
Keep it up
July 18, 2014
Rated 5 out of 5 by MartynF1 Five stars plus
My wife and I wanted a brief relaxing weekend before she left for the summer. We chose the St Regis because of its beach location and reputation. We were not disappointed. Check-in was elegant and smooth, the room was a delight and a unique configuration with a fantastic bathroom. The sea view was beautiful. Service was top class and everything from service on the beach/pool-side to the wonderful meal in Turquioz was beyond our expectations.
July 13, 2014
Rated 4 out of 5 by Nangas Wonderful Family Holiday
We spent 7 days in Abu Dhabi. The service, activities and facilities were unbelievable. The best hotel Gym I have ever seen.
July 8, 2014