Rated 5 out of 5 by Nadal17 Fantastic hotel for business or pleasure
We loved our stay here so much we are coming back.!!! Super friendly staff, always helpful and they ALWAYS greeted us warmly. Rooms were spacious and immaculate with great views. Biggest pool EVER, always open so we were restricted with it's use. LOVE that. Great breakfast every morning and loved both restaurants. Also great that hotel is located short stroll from more restaurant choices.. great place to stay. Can't wait to return next month for business, because when our business is finished for the day we can relax by the pool. Very excited.
May 27, 2014
Rated 5 out of 5 by thog Our favourite on Sentosa
We are fortunate to have stayed at many of the hotels on Sentosa in the past few years. In terms of value for money and overall experience the W is top of our list. It's location is peaceful, while being nestled amongst a yacht club, private residences, and some shops and restaurants which cater to most needs should you wish to simply stay on site. A free shuttle bus can take you to the local beach or Vivo city shopping mall if you wish to venture a little further afield. The hotel is contemporary and stylistic without 'trying' to be too trendy - the balance is perfect and was a pleasant surprise. The rooms are spacious, comfortable and clean. The service attentive but not intrusive. For us, this will now be our go-to resort on Sentosa - highly recommended!
June 28, 2014
Rated 5 out of 5 by 5starreviews W shines on
Staying in room 106 ( got upgraded thanks to gold SPG status). W Sentosa is a gem. The location is perfect, away from city noise but just 10 minutes by taxi to city center. W hotels are our favourite chain in the world because of design, style and music. Symmetry CD by W( in every room) is probably the most listened CD in our lives:-). Thank W. Bose sound system. Opening door with mobile phone...Special thanks to Mr Gary Seet.
December 1, 2014
Rated 5 out of 5 by Shayla Excellent Experience
Very beautiful resort!
The view from the balcony was amazing and the landscaping of the poolside and around the hotel was incredibly beautiful.
It was especially gorgeous during the sunset.
It is a big plus that their pool & gym opens 24 hours and they offer some tubes, sunscreen and towels for free.
Also, I liked their free shuttle to ION orchard.
All of the staffs were very kind and supportive.
But the Woo bar's mango juice was a little bit disappointing because it tasted like mango puree while I expected a fresh mango juice.
May 26, 2014
Rated 5 out of 5 by Joons Out of this world hotel experience!!
Stayed a night to celebrate a birthday. The W hotel surpassed our expectations by leaps and bounds. It wasnt just a 5-star hotel that looked nice. It was a hotel that has quirky little touches throughout that really amused us.
We spent an afternoon at Woobar - and enjoyed our amazing cocktails, which had nice touches like grapes infused with carbonated air. Cocktails that truly indulged other senses besides taste.
We had dinner at Skirt - the steak restaurant - where we were blown away. You wouldnt think seaweed cream went well with bread - but it did! Had the most generous platter for 2, which had pate and some cold cuts - very enjoyable. Tried the steak that was aged inhouse. Both our steaks were cooked to perfection. Even the last bite was still heavenly! To top it off, the restaurant served us the most wonderful tasting chocolate cake to celebrate the birthday.
I gasped when we stepped into the room. Great decor, with nice touches like a butterfly lamp. We had a nice balcony and a view of the pool. It was indeed a fabulous room!
We spent the next day by the pool and were surprised by nice touches like having sunscreen and magazines by the pool.
On the whole, the hotel felt very generous, the room was amazing, the staff felt very genuine (which is hard to get these days). They were very non-intrusive, and extremely courteous and helpful. I enjoyed every aspect of my stay, and can truly say there wasnt a negative moment at all.
Would I stay there again? DEFINITELY!
I have already told all my friends about this great discovery - the W hotel.
Out of this world experience!
March 18, 2013
Rated 1 out of 5 by Sonia Poor, didnt meet expectations.
-Construction going on by pool, dirty and no staff to offer drinks.
-Staff very cold and unhelpful, every request met with a 'mmm, we are not sure, we will have to come back to you'.
- Requested late check out prior to arrival as celebrating our anniversary which was agreed, upon check in the unhelpful staff said no late check out.
- Staff in restaurant very poor, used Singlish and very unhelpful.
-Such a different experience to Bali, cant believe they are the same hotel group - very disappointed and would not return or recommend.
April 11, 2013
Rated 5 out of 5 by LeonardWee Amazing design and fantastic service.
Comfortable room. Amazing designs. Good food. Awesome view. Best for relaxation.
December 7, 2014
Rated 5 out of 5 by Music79 Relaxing and pampering staycation venue
We were instantly enchanted by the beauty and serenity of W Singapore. Nestled at one end of Sentosa Cove, its exclusive location makes it a great location for a get-away from the crowds. A great choice for a weekend staycation, as you'll really have a pampering feel when here! We had their hi-tea set as well, but sadly, that was under-whelming, and the quality of food served for the hi-tea was sub-par. However, I highly recommend the breakfast at the Kitchen Table. Great variety of food, and everything was delicious, especially the laksa! I also loved the juice counter, and eggs section. A visit to their Woobar is also a must. Loved the selection cocktails they have. This may not be the best hotel I've ever stayed in, but it's certainly up there in the ranks.
January 7, 2014
Rated 2 out of 5 by Drexs Improvements needed
- Location is a good escape
- Facilities are nice and clean
- Staff were very friendly and try to help
- Technicians reacted immediately for a techincal breakdown at night
- A number of staff seems loss and on at least 3 occassions advice us incorrectly. Not acceptable for a 5 star hotel
- While Suana and Jaccuzzi looked great but were not ready for use and we left totally disappointed
- The Whatever and Whenever desk was slow to react and look understaffed. No priority queue and I had to wait for a long time
December 24, 2012
Rated 4 out of 5 by Eittus Nice decor
Second time staying at this hotel. Love the room decor. Room was clean and neat. Requests were promptly met. Love the balls and floats provided at the pool. Great massage at the spa. Spa shower area wasn't as clean as I think it should be.
Negative point. It was raining and it seems like there are some metal roofing situated above my room. There is a loud splattering noise when the rain falls on it. It was louder than I expect it to be. It actually woke me up from my sleep. Maybe some staff can be sent to check it out. Room - 525.
Extremely crowded at the breakfast area. Most likely due to public holidays. Great that they open the skirt to cater for the crowd. I was at the kitchen table for breakfast and it is still way too crowded. Tables are too close to each other.
October 16, 2013
Rated 5 out of 5 by lucyuk Funky, unique and opulent
I stayed in the W in Sentosa in December 2013 and it was a fantastic experience for a romantic getaway staycation. Although it is quite an expensive option the hotel and room decor is second to none with plenty of finishing touches and a very modern feel.
We enjoyed a fantastic dinner at the restaurant and although we only stayed 1 night it has lived on in our memories so well that I have just booked to stay again on Monday 25th May, this time in a Marvelous Suite which we are looking forward to!
May 22, 2014
Rated 5 out of 5 by jdvivre Wonderful resort
This is a real 5-star resort in a busy city like Singapore. Set in an upscale residential neighborhood by the marina in Sentosa, it could not have been more tranquil for our recent stay.
Breakfast is one of the best I've seen in a hotel anywhere. Pool is wonderful and large. Kids loved it. Other facilities are also fantastic. The only downside of the hotel is the fact it's a bit far from the city and areas such as Orchard Road, and taxis can be hard to get and requires a wait.
Staff is very friendly, some more experienced than others but overall quite fine. A/C in our room unfortunately never worked properly even after calling the engineer in 3 times on 3 days during our 4-day stay. Temperature only got down to 26.5 degrees no matter how low we turned the setting. Only blemish for our stay.
January 1, 2014
Rated 5 out of 5 by RBD1 Outstanding hotel.
All features of this hotel meet the high standards of the W Hotel system and Starwood system. The staff are very helpful and friendly, and clearly carefully selected and well-trained. The facilities, including the large and beautiful pool, are wonderful.
My only criticism is that Port Wine should be added to the wine list, since all major hotels around the world offer port wine by the glass. Port wine is the most popular sweet wine, and should be made available at the W Hotel Sentosa.
April 26, 2014
Rated 4 out of 5 by daremighty Very nice hotel but needs some improvement
The stay was great. Pool side is great and very nice room as well. I definitely will come back when I need to stay in Singapore.
However, two things should be fixed.
1. Whenever whatever call didn't answer properly. I tried to make a few calls for various reasons. But simply they didn't answer. Usually I need to make 3 calls to be connected.
2. Buffet restaurant is not fully satisfying both for breakfast and dinner. Compared with other W in Asia such as HK and Seoul, it's slightly below.
February 1, 2014
Rated 5 out of 5 by sirenita214 Great place to celebrate our anniversary!
After being at the Ws in Hoboken, Hong Kong and Bali, we have to say that the W in Singapore has been the best! Thanks to Cara and the rest of the team for making our anniversary weekend so special. We loved the decorative touches of "love" in the room and really enjoyed the pool, tub and shower! We didn't want to leave!
November 30, 2014
Rated 2 out of 5 by Popzlover Disappointing stay
Rooms are tidy but not as nice as all the other W hotels that we have stayed in. My room was breakfast included. One morning when my wife was not feeling well (due to Singapore rain), i asked the room service to send up my breakfast instead. They wouldnt do it unless i paid. If my room was already including breakfast. It sould be complimentary. I asked to speak to the manager and no difference. So, i checked out earlier than planned. Very unprofessional service. Too young attendees.
November 20, 2012
Rated 2 out of 5 by ingridc Service deteriorating
I always have a soft spot for W singapore and it was my top choice of staycation whenever I have a special occasion or just need a break. I have frequent the hotel pretty often since its inception but the service just seemed to be going down.
Service at the reception was extremely disappointing. I have gotten spoiled by the service of SPG hotels around the world and thus this came as a rude surprise. The receptionist did not bother recognising me as a platinum member from the onset but I figured that's just me being picky. However, he did not even try to upgrade me until I asked, to which he replied that all the marvelous suites are full and the rest of the rooms are still waiting for house keeping. But shouldn't it be his job to give me the option if I want to wait for an upgraded room or not instead of just handing me my keys? He also did not ask me what platinum gift I would like and was about to wave me off until I asked him. Seriously? I have to ask for everything? And when I asked him he "lectured" me on what kind of gifts they usually offer platinum members and did not even bother acknowledging that he missed this step until I pointed out to him he did not ask. The entire exchange made me feel extremely patronised and not respected. This is the kind of staff you station at the SPG counter? Not impressed.
There was also no gifts in the room in the evening, which I thought was a norm, but guess it wasn't. All in all, not what I expected from W.
I love the decoration and the idea of the hotel, but this kind of service is a turn-off. With so many hotels to choose from in Sentosa, it was really out of loyalty that I go back to W again and again but I don't see why anymore I have to put my preference on a hotel that clearly does not value me. Very disappointing.
December 6, 2014
Rated 5 out of 5 by Pammie Second visit and just as special!
I stayed at W Sentosa in December and returned early March with my daughter enroute Bali-Australia..
The welcome I received on both occasions but especially as a return guest was very special, and continued throughout our stay. For a hotel (as opposed to a tiny property) the personal recognition and attention to guest service is exceptional. The dedication of the staff is wonderful to observe. Only suggestion (and it sounds so trivial compared to the important issues above) is making it easier for non-residents to connect their appliances (laptops, hairdryers...even though one is supplied)..this was a little frustrating and saw us on hands and knees making adaptors work :)
However, I am only writing this to let others know how special a stay here is. Dinner at SKIRT was excellent and the breakfasts are outstanding!
March 9, 2013
Rated 5 out of 5 by Sarina158 Fantastic staff
My younger child came down with a flu when landed at the airport late at night. Staff in the hotel were very helpful. With their help I managed to get all the things I needed when a child is in high fever! They took us to the nearby, my girl was up and running after one day rest in bed!!
Throughout our one week stay in the hotel we enjoyed it very much. We are most grateful for the kind and caring staff in the hotel. Big thumb up for sure!!?
December 26, 2013
Rated 5 out of 5 by dlkc99 SPG Member
While there is a sign showing a separate queue for SPG Gold / Platinium members, there is only a general queue. I have to ask the counter staff if there is a separate queue before another staff came to me and attend to me (outside of the general queue). Beside this, the stay at this hotel was excellent. Staff were courteous and attended to us promptly. Food at the kitchen table were good except certain food were not even warm.
March 24, 2014
Rated 2 out of 5 by singablond This hotel does not meet 5* standards
Although I was WOW'ed by the interior design of the hotel, it did not meet the 5* standards. The room was smelly when we checked in and the staff couldn't get rid off the smell. Nobody prepared our bed in the evening and we got asked to leave our sunchairs in the middle of the day because of a corporate event. The manager at the SGP's counter was not welcoming at all and the rest of the staff, although kind, seemed totally lost.
March 25, 2013
Rated 5 out of 5 by WisdomMei All are above my expectation, but...
Almost are above my expectation, but there is room for improvement. We (a group of four) stayed in your wonderful room in Feb 2013, we all think that the water pressure of shower in our guestroom is too weak, the water flow is too slow, you know, Singapore is hot throughout the year, we expected to wash off our sweat and tiredness after a whole day playing outside, but the shower didn't work well, hope to improve, thanks!
April 10, 2013
Rated 4 out of 5 by Shooters Nice Stay But Room for Improvement
Had a great stay at W Hotel. The food was good and I think there are some areas which the hotel can improve on to make the stay for visitor more pleasant.
1) The transport to RWS was only one way. While I understand that it may be a logistic issue, but is there anyway the hotel can look at providing a return trip at designated hour because it was challenging to get back to the hotel especially when it was raining.
2) The pillow was too soft to my comfort. Its like sleeping on the bed without proper support. Appreciate if this can be improved.
November 10, 2014
Rated 5 out of 5 Great Facilities!
I was booking for my Birthday celebration getaway with my hubby in Away Room. The front desk services, Woobar services, The Kitchen breakfast services was good and in-room facilities was great! There were various of handset phone charges cables except Iphone 5. The room sound systems was great too!
They also provide a complimentary Birthday cake for me unlike other hotels. However, the private pool outside our room is relatively small and shallow but with jacuzzi features.
There is one thing I was a little bit disappointed is that there is no table either in the room or outside the balcony just next to the pool. So if you were to dine-in the room, you were have to either sit on the floor or place the food on your day-bed which is also not too bad as it is just like dinning at the poolside outside your room!
Overall, I'm quite satisfied with the room and the service provided.
July 2, 2013
Rated 5 out of 5 by ethan27 Great Stay!
Good job, W Hotel! We had a wonderful staycation! First, we were offered a free upgrade and was blown away by the beautiful sight we were faced. It was a magnificent view! And they accommodate to my request as to offer a delicious cake for my gf's birthday!
And the staffs are prompt to assist you and friendly! They never failed to greeted us with a smile and start our day right! No complains! :) Kudos!
November 24, 2013
Rated 5 out of 5 by happygirl2014 My favourite hotel in Singapore - W Singapore
I would like to say a huge "thank you" to all the staff who made my stay at the W Singapore outstanding! I really enjoyed all aspects of the hotel, from the moment I arrived to the day I left Sentosa.
I would like to express my appreciated to Shelia at front reception who took the time to share all her knowledge about the hotel facilities and Sentosa (ie: shuttle services). She was really professional and helpful at all times.
Also, all the food and beverage staff (including the chefs) were so friendly and wonderful during the breakfast service. Everyone worked really well together and the service was amazing. Hong (the gentleman who cooked the bacon in the morning, was a patient and great chef).. thank you so much to your F&B team.
Thank you so much for making my stay memorable and wonderful! Ill will recommend your hotel to many of my friends and family!
ps: I will be back again!! :)
April 24, 2014
Rated 2 out of 5 by Hliong Disappointing stay
It was a very disappointing stay at W. it was my daughter's birthday and I had booked 2 rooms. I had requested and remember and reminded W staff numerous times to send the cake on the second day, Saturday. A cake was sent on the first day, Friday. My husband told the staff that she had sent it on the wrong day but she insisted he keep it upon admitting W had made a mistake on the date and promised to send another one the next day. On sat, the cake never came. We checked and was interrogated by staff that it was sent the day before. We had to relate the story before it was sent late in the afternoon. We requested to make up room but after more than 3 hours the room was still not made up upon our return. W billed me for breakfast although my stay included breakfast. I had to retrieve my email confirmation before the bill was amended. The service is appalling and we had an unpleasant stay.
July 24, 2013
Rated 4 out of 5 by LlZz Good Service & Customer-Oriented
The hotel staff were friendly and courteous, thereby making guests feel right at home. Overall, the staff were excellent in being customer-oriented and made my stay an enjoyable experience.
In particular, special mention should be given to the guest relations manager (Ms Williams). She had shown exceptional professionalism and customer service when there was a delay in my check-in.
November 15, 2012
Rated 5 out of 5 by Khafid Excellent Stay!!!
Myself and my family decided to go to Singapore to visit the country for the 1st time and also relax after a very busy 4 days in Dubai, this was a very perfect decision as the W Singapore environment was very conducive and we were able to relax and enjoy all the facilities without feeling like we were missing anything.
November 25, 2014
Rated 5 out of 5 by David38 Great hotel, Bad restaurant
I'm sure you have more than enough compliments on your hotel. It was fantastic and the room was great. The heated pool was best ever.
But then, the only thing that was terrible was the breakfast buffet. It was very smelly with bad odour. Not the food smell... the smell you get when you don't dry your table-cloths right and wipe the tables. It was all over the place and it really was disgusting.
I complained to a female, mid-aged Asian manager and all she offered was to move my seat. I told her I am done with my food but only saying because it is really bad. She basically did nothing. She could have come and let me know she asked someone to investigate.
I was informing you not as a complaint but since I was so happy with the hotel, I thought it didn't make any sense for such terrible smell in a top class restaurant. But then, it seemed your employee training in overall was not up to those top notch hotels.
October 28, 2013