Rated 5 out of 5 by DGTC The best swimming pool I have ever seen, best breakfast offered, courtesy of staff excellent
One of the best resorts I ever stayed at, the atmosphere, surroundings, staff friendliness and service standards are impeccable, I suppose the location has a lot to do with it, credit to the Management for the efficiency and courtesy provided.
December 13, 2013
Rated 2 out of 5 by pattycoorong Run Down - Not 5 Star
Not up to standard of a 5 star hotel. Paint peeling, worn out carpets, outdated 80's furnishings, loud pool pump running all day and night, car park not undercover, distance to walk to your room in rain, tall weeds in room's window box, small bath towels, pool rundown. Would not stay again.
May 13, 2014
Rated 3 out of 5 by Miss227 Ripe for a reno!
LARGE rooms, large bed, large bath, large bathroom and storage. Good view across the immaculate tropical gardens. Short term quick fix, is to make the doors to the accom hallways quiet/gas closures. This was noisy early and late. Biggest free form pools I have ever seen! Sheraton hopefully have this hotel at the top of their reno list as it would be stunning again, at the moment other hotels in the area outshine it-yet it is has the best beach position of them all. VERY friendly staff and porter (in the LARGEST Foyer!) :)
June 8, 2014
Rated 2 out of 5 by jsyen Outdated
My husband and I recently stayed at the Sheraton Mirage Port Douglas resort for our honeymoon. Since it was a category 5 resort, we went against the trip advisor reviews and used our points to book our trip. While the staff were very nice and accommodating, the property itself left much to be desired. It apparently was built in the 80s and just never progressed. The furnishings were very old, furniture and fixtures had not been updated for quite some time and it definitely is not wired for this decade ( we had to set up our own modem in the room in order to access wifi). The location is great since it's close to town and most tour companies pick up directly from the hotel, but the property itself definitely doesn't belong in category 5. If you're expecting a more elevated experience, I'd recommend staying somewhere else as there are plenty of places nearby.
January 2, 2013
Rated 5 out of 5 by Nikky Don't stay anywhere else in Port Douglas
We chose the Sheraton Mirage Port Douglas as a venue for our wedding day and also our honeymoon stay.
We look forward to staying again soon for the following reasons:
• It's one of only a few resorts in Port Douglas that are on the beach, which means you can take an easy 10-15 minute scenic stroll along the beach to Macrossan street.
• The pools go on forever and are excellently maintained as are the huge grounds in general.
• Customer service is welcoming and housekeeping is immaculate.
• The buffet breakfast and dinner are awesome.
• Being built in the late 80's means the property itself has a distinctive and grandiose 'Queensland style' that is lacking from contemporary designed and commercially appointed tropical resorts. An example of this is the floor to ceiling marble bathrooms with gold fittings which are a massive quality advantage, and the largely spacious rooms.
November 9, 2012
Rated 5 out of 5 by Mountains123 Lovely Resort
The resort is lovely with nice grounds, trees, flowers, pools,and buildings. Our room was very large with a comfortable bed, seating area and large tub/shower combo and it overlooked one of the pools. The breakfast buffet was varied with made-to-order eggs, etc. A shuttle bus ran between the resort and town and the staff was helpful with recommendations for things to do in town.
December 30, 2012
Rated 5 out of 5 by Melissa25 Wonderful relaxing escape
We recently stayed in a Mirage Garden room, the room was very spacious, quiet, clean and comfortable. The extensive pools and the pool bar were exceptional, the staff were friendly and helpful. I understand many describe this resort as tired and old but we found it to be fantastic. Thanks to all the staff for giving us an awesome holiday.
November 20, 2013
Rated 4 out of 5 by ari27 good relaxation
Have been to this resort many times. Friendly staff. Glad to see the start of updates to rooms.
Looking forward to see resort when work has been finished.
June 14, 2014
Rated 5 out of 5 by dog220 Great location, great pools
We had read some other reviews prior to our stay advising of outdated facilities, etc., however we were very happy with our room and overall resort facilities. We stayed in a Deluxe Lagoon Room 2 Adults + 2 Kids (6yo & 4yo) for 7 nights, and whilst the room was only a hotel room, it was big enough to be comfortable for our stay. Generally though we were not in our room, as we were always at the pools, or the beach, or on a day trip as there is so much to do. The pools on the resort are the biggest I have seen in my travels (and nice warm water temp also). The kids absolutely loved the trip, especially the pools, and beach - the only thing they complained about was no cream for the pancakes at the buffet breakfast. The buffets for breakfast & dinner were also very good with lots of variety, although some nights we went for a walk up to town (2-3km) along the beach, or caught the bus ($25 family return trip) to town to try something different. Overall we would recommend as a great family holiday.
October 13, 2013
Rated 5 out of 5 by Fast4wd The staff service was excellent
Thoroughly enjoyed my stay and found all the staff to be extremely helpful, friendly and made me feel at home, particularly those from guest services, but also the amazing staff at the Ocean Breeze Bar. So much so, I wanted to spend most of my time at the resort.
November 20, 2013
Rated 5 out of 5 by Kaarina123 Sheraton mirage has brilliant features and location
Thoroughly enjoyed my stay, I didn't want to ever leave. So very relaxing yet also a variety of things available to do. Buffet breakfast was magnificent.the staff were friendly and extremely helpful. I am definitely coming again next year. Absolutely love it here!!!
October 23, 2013
Rated 5 out of 5 by Jules29 This Grand Dame of a hotel has still got it .....
After an absence of a few years I returned to the Sheraton Port Douglas in November 2011 to find all my memories and expectations were not just met but exceeded. The hotel was a delight -staff, from the maids to the pool attendants and all between got the perfect balance of service and friendliness - anticipating a need without being intrusive. It was rather like being a house guest in a big country house. The food was good, cocktails were fabulous and the pools and gardens sublime. This grand dame of a hotel has still got it. We loved it so much we are going back in April 2012 for my birthday . Can't wait!
April 10, 2012
Rated 1 out of 5 by azbycx123 Probably a great hotel 20 years ago
Just returned from a disappointing 7 night stay. Good news is that the swimming pools are very good, clean and well maintained. Bad news is that the rooms are very dated, e.g. toilet seat wasn't fixed properly, old musty smell and fittings are very old and dated. Food was very average but fortunately its close to Port Douglas where very good food can be found. The most disappointing thing was the state of the sports facilities. We went to this hotel after seeing that they had plenty of tennis courts and in fact a country club next door. The reality was that they only had one serviceable tennis court and when we had rain it was dangerous to play on. We certainly felt mislead and a very poor reflection on the Starwood group. Hopefully just a blot on the Starwood landscape and not reflective of the group. My recommendation on going to Port Douglas is stay somewhere else as the place seems to have plenty of pother options.
April 27, 2014
Rated 2 out of 5 by Notuptoscratch Swimming pools are great
The hotel needs refurbishment. Cost saving (masked as 'green initiatives') - e.g. to discourage room cleaning (service), guests are offered a $15.00 voucher - this is placed under your door every single day and an additional bottle of wine is then offered to try and get you to take up the offer! . Perhaps to do with employing staff over Easter period at higher rates?
Dinner buffet meal was appalling - $80 per adult and $40 per child. Tried to provide this feedback to receptionist the following day and she rather sarcastically told me that other guest were quite happy and that I should fill in a feedback form. Two minutes later, another guest was at reception ranting about the food.
April 2, 2013
Rated 1 out of 5 by Cosmos My family stay
Pool service - non existent
Restaurant service = non existent = faulty towers
Buffet - forget about it
Please don't go
May 6, 2013
Rated 5 out of 5 by roosters63 Great Holiday
Pools pools and more pools. Great food and we will be back .
October 31, 2013
Rated 5 out of 5 by Cheyenne6 This hotel has excellent features.
The hotel is very relaxing with its large swimming pools and close proximity to the beautiful 4 mile beach.The hotel is outstanding for its features,rooms,gardens and represents excellent value for money.Highly recommended.
June 11, 2014
Rated 4 out of 5 by Stockcar An Icon
The Sheraton Port Douglas is an Icon and still is!!
June 13, 2014
Rated 1 out of 5 by Nate23 "5" star
This hotel is no where near a 5 star rating. MAYBE 10 years ago. The only positive thing i can say about our stay was that the room size was good and the staff at reception were good at what they do.
* shower wouldn't stay at the temp you selected, it was either boiling hot and freezing cold.
* room rear door needs some grease or lubricant as it was a struggle to open/close it.
* the first 10 minutes in our room we spotted over 10 mosquitos that had white striped legs (dengue possibility)
* room strongly smelt like mould, and aircon vent was in need of a clean. My wife get ultra bad allergies due to mould and her night was full of sneezing and nose blowing.
*Spa buttons were faulty/ old. struggled to turn the bubbles off, i actually had to use force and hit it.
* spider webs/ spiders on the balcony.
* no water jugs in the room, only bottled water you had to pay for.
* the Spa window had scum and dirt that was really noticeable when using the hot water.
* the prices for your buffet were a joke, we ended up going to QT and only paid $65 per head and got a way better selection. Same with the breakfast prices, we opted to go into the main street and save $40.
* pools outside near the walk way are in major need of renovation, they look horrible and due to that we never swam i the resort.
I bought my wife here for a romantic get away for our 1 year wedding anniversary and i was embarrassed. ESPECIALLY after taking her to QT and seeing what other "5" star resorts were offering.
April 29, 2014
Rated 2 out of 5 by Farhad Think twice before reserving this hotel. I do not recommend it.
This hotel is far from any other Sheraton Resorts. I was extremely disappointed with the quality and service that this hotel provided us. The odor in our floor was unbearable, terrible choice of food at the restaurant, the hotel facilities are very outdated and in desperate need of upgrade. In addition, the hotel has a dilapidated GYM with NO working AC and equipment that are more than a decade old. This hotel was not worth the cost. I would give them ONE star and highly discourage others from staying at this hotel. Consider other options in Port Douglas.
January 1, 2014
Rated 4 out of 5 by Jack08 Beautiful setting
This is my 3rd visit to the Sheraton, across 15 years and it is still in the most beautiful surroundings. I knew it had not been renovated so my expectations were managed in this area. The pool and grounds are simply gorgeous and the proximity to the beach is great. Rooms although outdated are a very good size. My only complaint is the reduced service around the pool, old towels and 6 star prices at the beach bar $26 for a hamburger! Really the Sheraton is now a 3-3.5 star hotel and the food prices should reflect this. If it did would get alot more people eating in - rather than prefering to go into town. This was similiar for the spa where the prices were very high for local beautician facilities - although the staff were very nice!
June 24, 2013
Rated 4 out of 5 by snoopysun Dated, but well appointed
Our room was dated, but it was huge and well appointed. Amazingly comfy bed, lovely bathroom, good facilities. Breakfast fantastic. Lagoon pools and grounds also fantastic. Right on the beach too, but nicely sheltered and secluded.
June 5, 2014
Rated 4 out of 5 bigest problem
Most hotels we have stayed at out
of town have courtesy buses into
town nearby. Would suggest day tickets
to cover cost of the bus. Most guests
we spoke to agree.
June 4, 2014
Rated 4 out of 5 by Rose50 Assessment of stay
We remembered the hotel from stays in the 1990s. It needs a bit of sprucing up, but it is still an exceptionally pleasant resort. Only complaint is the food which is bad. There is little fresh fish, even at the Pescatore. There is not much choice of venues for dining, and the Friday buffet was very poor and overpriced. The staff were exceptionally courteous and helpful at every level and are to be congratulated
May 30, 2014
Rated 5 out of 5 by Blue555 Another enjoyable stay
We have stayed here a few times before. Once was over Christmas with relatives from UK. Another time for a Wedding Anniversary. Last week our stay was only one night as we were meeting old friends off .the Diamond Princess and we live only 40 minutes from the hotel. Our room with lagoon view was excellent. The bed was very comfortable, there was lots of storage, the bathroom was spacious and the hotel room had a lovely view and was so spacious it was like an apartment. We think the Starwood Program is very worthwhile.
November 30, 2013
Rated 5 out of 5 by lorett Absolutely Paradise!
Thankyou Sheraton Mirage Port Douglas for giving us our dream 4 days of total relaxation and enjoyment!With working our busy little cafe we finally took some time out to get away and chose to stay here..what a simply beautiful place to stay!We just didnt want to leave!The lagoons,tropical gardens,restaurants,food..amazing!All the staff were so friendly and helpful and that especially made us both feel very welcome.This is one place that we will definately be making a return to in the near future!Thankyou sheraton and staff!
September 23, 2012
Rated 4 out of 5 by TS18 The Resort
We were both very happy with our stay Yes in places the Resort is looking a little tired but the Staff Service in all areas was First Class
We had a problem with our room air conditioner and they promptly moved us into a Larger and Better Room which wasn't our intention but all the same very much appreciated The Restaurant meals from Breakfast up was wonderful First Class as well Very Happy with everything
March 2, 2014
Rated 4 out of 5 by DNS4 Hotel has excellent choices for breakfast.
Excellent breakfast choices
Very spacious lobby for gatherings
Friendly accommodative staff all around
Large & well maintained garden setting & lagoon
Very limited menu choice for pure vegetarians.
Restaurant chairs are uncomfortable- sink in as you sit.
Some room locations need long & climbing walk to lobby, challenging for people with knee or foot problems.
No complimentary WiFi, expected in this day &age.
Adding complimentary shuttle service to town-centre would be nice.
January 10, 2014
Rated 4 out of 5 by PDTash Amazing staff
The Sheraton Port Douglas has an amazing staff. The pool, beach and grounds are lovely. However, the rooms need some upgrades like the furniture and carpet. Other than that, we loved our stay. We love port douglas and the great staff at the Sheraton. Everyone was so helpful and friendly. Thank you!
May 31, 2014
Rated 5 out of 5 by Angie710 Made travelling with a toddler easy!
I was very impressed with our recent stay at The Sheraton Mirage Port Douglas. I was a litte hesitant at first travelling and staying at a 5 star resort with a toddler, but the staff made our stay most pleasureable. Everyone was always very happy to help and extremely friendly. The resort facilties were excellent and the lagoons were picture perfect! I would highly recommend this resort to anyone, and would not hesitate to stay here again. Thank you for making our holiday perfect!
February 14, 2013