Rated 3.9 out of 5 by 230
Rated 5 out of 5 by RUBYRUBY 親切なスタッフ
Rated 3 out of 5 by esehamakko ケアンズからは遠い
Rated 5 out of 5 by Soo60 didnt really need to leave hotel grounds
Hubby gave me 60th bday romantic package surprise. Cyclone Ita also joined in. Staff were very helpful and friendly especially Sharon at reception. Rooms cleaned well. Food excellent and buffet breakkie was not tired and boring but had plenty of choices. I really LOVED the endless pools and the way they meshed right up to the rooms.The hotel gardens were lovely especially the little waterfall and on our arrival a Ulyses (sp?)butterfly flew down into view (Truman Show moment, lol). The beach could be seen from our balcony. That said the décor and plants were a little dated but I see it is up for a refit this year so we would love to return once this has been done.I would love to see each wing coloured differently on the outside so that forgetful, elderly or people celebrating their 60th bday didn't get lost, as the buildings all looked the same after a few of their excellent pina coladas.General manager Steve Molnar chatted easily with his guests and as we were there during cyclone Ita, he did a fab job of reassuring his guests. My hubby wanted to steal the pillows such was his comfort. We loved that you could step out onto the beach and have a 20 min walk into the shops of Port Douglas. Overall we had a wonderful stay this week. Thanks guys.
Rated 5 out of 5 by Steve74 This hotel has a great manager
This saves me from finding out who I should write to in the Starwood organisation. The general manager, Steve Molnar, was extremely helpful in advising guests about what action they should take in regard to approaching cyclone Ita. I saw the preparations being made for the hotel to ride out the storm. I was also aware of the arrangements made for staff in Cairns to not have to travel to Port Douglas during the emergency. My wife & I are very grateful for his concern & his timely advice.
Rated 5 out of 5 by MDavies Stay Prior to Cyclone Ita
We were pleasantly surprised by the warm welcome to the hotel by staff. We knew that the hotel was due for a refurbishment, and although this was the case our room was good. We will recommend the hotel and hope to return soon.
Rated 5 out of 5 by Mandrin Great Service
This hotel property is quite old and a little strange (lobby statues) mixed in with Chinese style wooden tables however the service staff of the hotel make for a pleasant stay.
The room was also old, but after a soothing hot bath and relaxing under the fan vice A/C, the room was very relaxing.
The F&B Manager was assisting in the restaurant the first day we arrived and helped out with different types of seafood we wanted to order. His service level and knowledge was excellent.
Rated 5 out of 5 by wsk1962 mr keogh
very happy with the out come with stev molar
Rated 5 out of 5 by Will2323 Outstanding service by the Staff
The mgr Steve and his whole staff were awesome. They were very attentive to all our needs. The morning buffet breakfast is one of the best I've had. Thanks for everything.