Rated 5 out of 5 by LACHIE fantastic
Fantastic hotel servicing an absolute must see location
October 19, 2014
Rated 5 out of 5 by Davo53 Relax in the Sunshine.
Although the rooms are starting to show the era in which they were built, they are still marvelous. Large, spacious, great shower, (although over bath) and room to sit. Best part is the surrounds. Beautiful gardens and landscaping and acres of lagoon pools with beaches and plenty of room to laze about. Beach is close and the walk into town along the beach is long enough to be exercise but close enough to be enjoyable.
October 19, 2014
Rated 5 out of 5 by DonRACT FamilySchoolHolidayStay
The optimum resort for families with excellent facilities. very friendly staff, good food and excellent Villas.
October 13, 2014
Rated 5 out of 5 by Ruge This hotel has great features
Our stay at Sheraton Mirage was fantastic couldn't have asked for better service, etc. One thing that would have made a stay a little more comfortable would be having a clothes drying rack in the room where we are able to hang damp clothes etc.
October 9, 2014
Rated 4 out of 5 by loza beautiful place
beautiful resort a little out dated but did not matter could not get any assistance from majority of staff. the buffet kept you waiting for over half an hour for a empty platter to be refilled, obviously short staffed
the staff were there as doing a job but not having the right attitude, we had one particular waiter who was run off his feet trying to do his very best for everyone, I think his name was Marco not sure ,
October 1, 2014
Rated 5 out of 5 by MACM84 One of Australia's iconic resorts
We always wanted to stay at the iconic Sheraton Mirage Resort, Port Douglas and we were not disappointed. The grounds and the lagoon pool is simply spectacular. Our superior lagoon room with private beach was amazing, the staff were attentive and always had a pleasant greeting for us. The food was exceptional. For a Resort of its age, it is clearly in a class of its own.
Thank you for a memorable holiday stay.
September 30, 2014
Rated 4 out of 5 by holidaysaregreat This hotel is great for a family holiday
Stayed in a villa for 7 nights - accommodation was excellent, it was modern, clean, spacious, furnished beautifully and cleaners maintained an excellent standard. Swimming pools were amazing and staff were friendly and courteous. Only negative comment would be that food was only average and quite expensive, otherwise I would highly recommend Sheraton Port Douglas.
September 27, 2014
Rated 2 out of 5 by sleeves This hotel has let its standards slip
The Port Douglas resort has a spectacular layout with the lagoons etc. Most of the staff are helpful but they are not experienced in providing great customer service. The food options are limited and lack variety. There were no changes or special features in the restaurants to capture anyone's interest
September 27, 2014
Rated 3 out of 5 by Joshc This hotel offer a relaxing getaway
The Sheraton is a great place to unwind and enjoy the warm tropical climate with a very accommodating staff.
September 7, 2014
Rated 5 out of 5 by Classicstyle08 Class and style never go out of fashion
We thoroughly enjoyed our stay best holiday we have had
Very impressive from the start with driveway entrance and grounds , leading to grand foyer and most welcoming staff
We felt like guests from the word go
Room was even better than imagined with beautiful gardens , walkways and water fall and features
Loved position being able to walk along beach into town to walk off the beautiful breakfast
Whole resort had special feel and enjoyed the piano entertainment on Saturday night with drinks
All the staff took the time to say hello and made feel welcome, obviously they all enjoyed their jobs
Décor classy and stylish
Look forwards to coming back next year
September 1, 2014
Rated 2 out of 5 by PI11 great location and design, building needs attention
The resort met expectations, which had been tempered by people warning us that Port Douglas is a bit tired (agree), and has little to offer(disagree).
For the cost, the offering was reasonable.
Location was great, considering we had hired a car.
The beach side position, with the advantage of the beach tree planting to protect from the sea breeze, was perfect. It was easy to walk 50 paces to the water's edge, or the 1-2km to town along the beach (or 3 min drive for dinner, at other times).
Golf course seemed generally in great nick - though greens pretty furry.
Staff at all times polite, cheery, helpful.
However -the building is tired, many finishes overdue for replacement- not just on a visual/fashionable level, but on a wear and tear level.The hallway carpets appeared almost thread bare in places, the tap ware in the bathroom chipped/damaged. In several places in the room and common areas could see built up dust, cobwebs - -finishes wearing off the main reception counter is screaming for attention.
The pools and gardens seem to fare much better - with great layout and maintenance of the lawns, gardens, pools making this aspect the saving grace. Only disappointment here: the broken sun lounges are stored/ abandoned in view of guests within the garden areas - and lack of plants in the building planters, under filled planters along the pool bridges.
Full buffet breakfast was 'average' - reasonable range of offerings, though none of it looking the best, the freshest, overly enticing.
Coffee pot offered with breakfast was average, expresso made on request not much better.
The dining vouchers are the only way that eating at the resort is reasonable cost for the menu/quality served. Without this, we would definately have eaten away from the resort at all times.
I recommend not air conditioning the hallways in the main wings - this must be a real drag on energy and cost. Signs asking for doors to be kept closed were often overlooked - either install auto door openers - or turn off the AC to these areas, especially in milder weather.
it seemed the housekeeping caddy was permanently parked all day in the hallway - not a problem, though not the best presentation.
We would come back again, if another 4 days of sunshine needed.
August 26, 2014
Rated 2 out of 5 by CRix16 The hotel has the perfect set up for families
The hotel has the perfect setup for families, however it is in desperate need of a makeover.
August 25, 2014
Rated 4 out of 5 by TIMANDKAREN Lovely setting
A lovely hotel with fantastic lagoons and pools. Built in the eighties and now a little tired but the staff are fabulous and very attentive. We found the food pretty expensive although well presented.
Located right on 4 mile beach.
August 25, 2014
Rated 4 out of 5 by Lor123 Tired Paradise
Wonderful location, rooms a little tired, staff friendly and great.
general organisation could be improved, each time we were dining for breakfast, the coffee pots were all cool and needed replacing.A larger selection on the ala carte menu would be good.
It took 5 days for our request for a daily newspaper to be put in place.
We continue to be delighted to revisit this hotel for the +_ 5th time
August 23, 2014
Rated 3 out of 5 by Adam71 This hotel is tired
We usually have an fantastic time at Sheraton Mirage Port Douglas. This time I would have to say that it was not the case. Especially celebrating our anniversary, I am very disappointed!! My expectations were not met when they usually are.
The F&B staff of the Lagoon were lacking anticipation of a customers needs. The resort is very tired and evn though the renovations commence later this year, consistancy of service needs to be maintained.
Hopefully after the renovation is complete we will return.
August 22, 2014
Rated 3 out of 5 by frad hotel run down
pool area is nice rest of hotel is run down for the price. staff where average. Food was very average.
August 19, 2014
Rated 2 out of 5 by ElJefe The most "tired" Sheraton I have ever seen
The location, grounds, and general beauty of this place keep me from giving this hotel a 1 star review. It is a beautiful spot and the original design with massive salt water pools everywhere and the amazing but wild beach are super. PD is also a great little town and the diving from there is superior to a Cairns experience. Great manmade little sand beaches all around. Very nice. The breakfast buffet was also great. But the rooms... oh the rooms. Worn carpet (bad), fixtures from 1981 (think salmon/pink and gold fixtures that are flaking), a space-age control (for 1981) to control the lights (convenient, but very dated). The room was very spacious and had it been equipped with furniture, bathroom tile and fixtures, etc. from the last 30 years or less, and I would have been in love with this place overall. But frankly I can't believe they have kept the Sheraton name with how dated the interiors are. They also have NO power plugs except in the bathroom. A huge room, and no place to plug in a thing. I am Platinum (60+ nights in 12+ countries already this year) so this isn't a random occurrence to be in a Starwood facility.
August 18, 2014
Rated 4 out of 5 by idmogo Hotel
Overall we loved our stay and the resort, our only issue was with housekeeping. When we would have the room cleaned they would make the bed, remove the old towels but not fully restock them and our floors were never cleaned.
August 12, 2014
Rated 5 out of 5 by tern Exceptional staff
The friendliness and helpfulness of the staff was wonderful- well above the norm.
August 8, 2014
Rated 4 out of 5 by Ruby14 Comfy bed and room, lack lustre food.
We found our room, the surrounds and staff great. The biggest let down was the food, bland, boring and repetitive. Menus advertised that food allergies are catered for, though this did not appear so. Offered very basic options here, in relation to Gluten intolerance. It appeared to be an imposition when requesting alternatives. Eg. Provides GF bread at breakfast with nowhere to toast it. Appeared to have poor knowledge of cross contamination of food.
August 7, 2014
Rated 5 out of 5 by Perrypot Fantastic pool areas & sun areas
We completely enjoyed ourselves and had the most relaxing holiday ever, we have been there 5 times with my Queensland packages, we even bought our daughter & her family this time, look forward to coming again.
August 6, 2014
Rated 1 out of 5 by jdoane Dated Interior
Stayed at this facility in 2003. Literally I do not think a thing has been done to the hotel. Needs complete redo. Awesome acreage and potential. Place I think is 35 years old and needs total makeover.
August 5, 2014
Rated 5 out of 5 by TMB74 Family with teens & disabled elderly but Nothing to much trouble!!
We visited in August 2014 for a family wedding and my husband I had 3 teenagers and an elderly disabled mother in law with me so I was preparing myself for an exhausting weekend, but thanks to the fantastic staff I could not have been more wrong. From the moment we arrived they were so helpful and the Porters in their Buggys zooming us around were excellent. We were in and out of the our two rooms - one disabled and one with two double beds and we were taking time to put my m-i-law in and out of the buggy and walker in and out of the back and they had all the patience othe world. One yound guy even told me he was keeping an ear out for our room number so he could lend a hand when we called (my son had noticed we were getting the same porter often and commented) - now that service just doesnt happen anymore. Even at breakfast in the dining room the staff were wonderful making sure we were able to sit comfortablely with easy access to toilets and the lifts. The buffet breakfast is an absolute must, everything is so tasty and fresh and my daughters were thrilled they were able to get eggs that werent runny specially made. The pools are just beautiful, so peaceful and so many of them that you dont have to worry about kids making too much noise as there is plenty of room for all. What a wonderful weekend!
August 5, 2014
Rated 5 out of 5 by ABwind Excellent service
Yes the resort may be a little older however the staff and cleanliness makes up for it we had a great time and would certainly return given the chance. I hear the resort is being renovated next year.
August 2, 2014
Rated 4 out of 5 by miknaj sheraton stay
this is my second stay at Sheraton port douglas. what brings us back is the amazing pool, best ive experienced in Australia (though its unheated), and the general resort feel that makes you feel like your on holiday in the tropics. the resort is a bit dated, I need of some paint and new décor, but I don't care to hang out in the room when im in port douglas. there are other places that are newer, but they all tried to be too modern and there is too much concrete, does not feel good. I like the choice of room service, can decline it and receive $15 credit per day. staff were great and accomodating, cocktails (well mojito and caipiroska) were done really good too. prices very reasonable considering its a resort (im from Melbourne and im lucky to get cocktails for that price out at cafes and they tend to be crap). shertaon is also great being on the beach, nice warm stroll into town. the buffet though was a bit ehh, comparing it to QT resort. id probably go back again, just because to the pool and landscaping. (yes I have stayed at other places in port douglas)
July 31, 2014
Rated 4 out of 5 by Mummabear455 My Conference Stay at Sheraton Mirage Port Douglas
The service from the staff was fantastic, check in was a breeze. Food was on point & very fresh.
The rooms are a little dated, our room did not have enough power points to accommodate charging all of our devices.
Housekeeping staff were very friendly & polite.
Would definitely stay again, with my family.
July 30, 2014
Rated 3 out of 5 by jordan2148 Staff is great
Bar staff where extremely friendly and helpful
July 30, 2014
Rated 2 out of 5 by Daniel123458 This hotel needs a make over
The hotel requires a make over. Currently this should not be a Starwood hotel.
The F&B menu's are not designed correctly, the portions and size of the main courses are different. Some main courses are starters or the other way around.
July 29, 2014
Rated 5 out of 5 by bryan65 relaxed and friendly
the hotel is very comfortable, the rooms are spacious and tasteful.The position on the beach is wonderful.We enjoyed our stay so much that we have booked to return in 10 days time.
July 26, 2014
Rated 4 out of 5 by Greatholiday Great location and beautiful gardens
The gardens within the hotel and golf course grounds are absolutely amazing, very good to explore and enjoy. Pools are amazing, clean and provides calm atmosphere. But, only downside was after our stay we needed a drop-off at another hotel, this would not be provided even though it was less than 1 kilometre away!
July 22, 2014