Rated 4 out of 5 by denisedmd Disappointed with chairs and umbrellas
I feel you should have someone assist patrons with lounge chairs and their is a desperate need for more umbrellas. I have never stayed somewhere where you brought out your own chairs to the beach. I have a tear in my shoulder which made it very difficult. My husband also has had skin cancer and would go to the beach by 7am just to get an umbrella for us. I do realize you have cabana rentals however the price was an excessive amount for two people to use. We also had to change our room due to the excessive amount of mosquitos on the ground level. The staff was excellent and changed our room as soon as one on the upper level became available. The resort is very beautiful I would recommend it to everyone.
May 22, 2013
Rated 5 out of 5 by Carney14 Great
It was great!!!!!!!!!!!!!
July 24, 2014
Rated 1 out of 5 by sctiger2 It's time for a serious renovation
I just returned from the Cayman Westin on Dec. 11th. This was our 5th stay there. I had booked a partial ocean view room knowing at this time of year, upgrades have never been an issue. I was upgraded to a corner room on the 3rd floor next to the Governors Suite. Yes, I did have an ocean view, but of the north side of the island. No sunsets, no beach in front of the hotel. Plus my view was obstructed due to the Governor's Suite balcony.
There was hair in the tub upon arrival and was there for 5 days, no complimentary water in the room for SPG members, and the sheets were like sandpaper. I was afraid this may happen as I had just ordered a new pillow from the Westin Home store. It was nothing like the one I ordered some years back and they proceeded to tell me that they are no longer putting the luxury linens in the Westin Hotels, but 180 thread count. I could buy nicer ones at Wal-Mart. I had my sheets changed every other day and spent time picking sand out of them. I didn't spend time on the beach. Please don't tell me they use the same washers/dryers for towels and sheets.
I was so disappointed this stay and was grateful I had an SPG50 award so was not paying full price. I recently had back surgery and spent alot of time in my room and this was not the place to spend it.
In our room, there were numerous places that it was obvious where they had used flat paint and then touched up large areas with glossy paint. The tile in the bathroom shower is cracked. It just isn't the same hotel we've stayed at before and it saddens me as the location is excellent. Please renovate the rooms and don't skimp when it comes to linens. I have never been so excited to get home to my bed as I was this time......
December 13, 2011
Rated 5 out of 5 by CrashPositions Your pool and beach fantasy with a helpful staff
The pool, whirlpools, and beach area of this hotel are absolutely stunning. Every member of the staff, from the greeters at the door, the front desk, the helpful concierge, to the folks working the towel booth were extremely helpful and friendly.
July 22, 2014
Rated 4 out of 5 by Vicky10 Best location on 7 mile beach
Best location on 7 mile beach. Loved the reef 150 yards off shore. Snorkeled and saw all kinds of fish. That is a must. Loved the beach. That is why we go. Service was great. They gave us an upgrade to beach view for us and our daughters room. Will be back soon. Thanks Westin you always make our trip special.
July 21, 2014
Rated 2 out of 5 by Ned14 Great setting, aged property
Perfect setting, but property is really showing some age. Rooms are basic, nothing special. Service is good but not great. Food was ok. The lobby bar is so irrelevant and misplaced, might as well not have it. For this location,this hotel could be a 10 but it is more like a 4. Close completely, redo entire resort, and reopen under a Luxury Collection property.
May 5, 2014
Rated 5 out of 5 by ANDY4 We celebrated our 25th Anniversary here.
We just spent 5 incredible days at this hotel. On Tuesday night, we reserved the gazebo on the beach for our 25th Anniversary dinner at The Beach House restaurant. The food, the service, the atmosphere, the sunset, were all spectacular. Truly an experience we will remember forever. Thank you for your hospitality. Every single staff member was so friendly & helpful all week. Well done!
July 19, 2014
Rated 5 out of 5 by ColonialCouple Great Beach
Great facility...friendly staff....the nicest beach ever....lots to do if you don't mind spending a few bucks.
July 22, 2014
Rated 5 out of 5 by KENNEDY7 THIS HOTEL HAS GREAT FEATURES
THIS IS THE SECOND TIME I HAVE
STAYED AT THE WESTIN AND TOTALLY LOVED IT. HOWEVER THE
NOISE LEVEL WAS HIGHER AND MAID
SERVICE COULD HAVE BEEN BETTER.
FRONT DESK COULD HAVE BEEN MORE FRIENDLY, HOWEVER, THE
DOORMEN WERE EXCELLENT.
July 21, 2014
Rated 4 out of 5 by Narelle40 Excellent Beach Staff
We go to the Westin at least once a year. The staff is always accommodating--especially the beach staff. The rooms a comfortable and affordable. The food and beverages are high priced but good.
July 21, 2014
Rated 5 out of 5 by GiGi167 first impression,best impression
this was my first trip to the Grand Cayman Island ; and this Westin Hotel. The rooms were impressively clean;even the carpet in the hallways smelled clean and fresh. I know that is hard to do being so close to the ocean.The staff seemed to really go out of their way to make sure you were being helped and that you were happy. Thank You!!
July 19, 2014
Rated 3 out of 5 by JBTravelers Beautiful pool & beach area
Bed was extremely uncomfortable & well past its prime age for use. Sheets were only changed one time during our 8 day stay, and that is only because we happened to be in the room when the maid service arrived. I even removed the sheets & pillow cases one day for housekeeping, piling them on the floor, to ensure that we received fresh linens. The same linens were placed back on the bed & pillows. Yuck! The bathroom was cleaned one time during our 8 day stay. Alerted "Service Express" via telephone at noon regarding a burned out lightbulb in the bathroom; requested maintenance attend to it. At 9pm the bulb had not been replaced prompting us to call again for maintenance to repair.
July 4, 2014
Rated 5 out of 5 by Celle Westin Cayman Islands Staycation
Excellent service and facilities. I did enjoyed my stay!
June 23, 2014
Rated 3 out of 5 by pardesi Older hotel with improvement needed
Our experience was just average overall and we wouldn't return to this hotel for the price. The hotel is a much older property that doesn't have that typical modern Starwood feel. As an SPG Gold member, was not impressed with most of the service. Had to request several times for our tea and water to be refilled in the room, waited over 20 minutes in a check-in line (with 3 employees checking folks in) before we flagged down the manager of the hotel to find someone to check us in, etc. On the bright side, the food was very good and the servers in the restaurant were very friendly.
July 7, 2014
Rated 5 out of 5 by polarhq The ONLY place to stay when visiting Grand Cayman!
The recent changes at the hotel have really improved the entire resort overall. Extensive choices now in the coffee shop and gift store seems larger and more welcoming due to the changes. All public areas well groomed and comfortable. Rooms/bedding were great as always and the beach is the best in the world in my opinion. Staff has just the right amount of "home feeling" vs. other hotels which over do it (saying hello every 5 feet) or those with no feelings at all. Again, this is the place to stay when visiting Cayman!
January 6, 2014
Rated 4 out of 5 by Dor23 Great beach hotel
Beautiful beach, great beach service (chairs and bar service) and fabulous on site red sail sports. Very nice, friendly employees throughout hotel. They even surprised my son with birthday cake on July 4th for his birthday at Ferdinand's and sang happy birthday when we were there at breakfast! We had two rooms, one was great while the other room 310 did smell mildewy, which should be fixed in the future. Also, I would switch to automatic checkout instead of having everyone wait in line to check out which made lines very long. Otherwise, a fabulous stay in an ideal beach setting!
July 6, 2014
Rated 4 out of 5 by peekaboo77 great vacation spot
excellent time very polite and welcoming staff
July 20, 2014
Rated 5 out of 5 by Grandpappy Great Hotel, Great Service
Our Stay at the Westin in the Grand Caymans was a memorable experience of a lifetime. The hotel was great, the pool and beach area were amazing, and the ocean view was spectacular. The level of service provided by the hotel staff was superb.
July 18, 2014
Rated 5 out of 5 by JT22 Great Vacation!
Awesome pool and beach amenities! Very relaxing and beautiful!! We will be back :)
July 19, 2014
Rated 5 out of 5 by Laura816 First Class Location and Staff!
My husband and I had the pleasure of spending 6 days at the Westin Grand Cayman and cannot say enough about how much we enjoyed our stay! Obviously the beach and location are SUPERB! But what really made our trip special was the amazing staff - always with a smile on their faces and a desire to do anything to make our stay more enjoyable.
The food was great all around - from the little coffee shop to the beach bar and grill to the nicer sit-down restaurant. Gemma at the Tortuga Cafe was easily one of the nicest servers we have ever met! Her happiness and enthusiasm are contagious! Linton, who set up our beach chairs every day, was a DELIGHT! His smile and positive attitude are second to none.
We will definitely be back again! Thank you!!!
July 7, 2014
Rated 5 out of 5 by SH1234 Excellent
Simply a wonderful property.
July 18, 2014
Rated 5 out of 5 by Rpruner BEST COMPANY TRIP EVER!
Just got back from a trip from the Westin Grand Cayman. Took my company there and WOW! what a great time we had. Everything went flawless. Everyone who came loved the place, the setting, the staff and the rooms. A big thanks to Breanne Garner & Ruwi for taking such good care of us.
If you are planning a trip I would definitely put this resort on your short list - in fact will be the only resort on our list in the future.
Thanks to everyone for such a great trip.
November 4, 2013
Rated 5 out of 5 by ml222 This is a lovely hotel - as close to perfect as you can get.
This hotel is special to me. I have been here 5 times prior to Katrina. The memories are wonderful - wish it was that time again! I have been to your hotel since the rennovation. Although I didn't stay at the hotel, I walked through and think the Westin in Grand Cayman is still lovely. The lobby, the pool is perfect and so relaxing. The pool bar is great and a nice place to wind down after a long day in the sun/beach.
I like this hotel because it is not too large. It isn't a hassle to run back to your room and get something. The workout room has some nice equipment and easy to grab a quick thorough workout. The hotel next door is great - but it is much larger and more spread out and it is not as cozy as the Westin. The location of this hotel is fabulous. This is the best part of 7 mile beach.
I hope to be back soon.
March 10, 2013
Rated 4 out of 5 by Steelerfan45 Outstanding service!
I have been platinum for 8 years and have a high standard on service. This hotel was excellent!
There was a gentleman by the name of Neals (hope I spelled it right) and a young lady Felicia who works the pool area that were a ten!
Neals works very hard and I would love to steal him away.... You are very lucky to have him. Felicia made my trip with her energy, smile and personality!
Hotel is getting renovated soon which will nearly make the experience perfect.
May 10, 2012
Rated 5 out of 5 by Donlorall This hotel has the best beach!
The whole resort was fantastic. Staff were friendly and accommodating. Food out of this world. Everything was excellent. Blew my expectations out of the water!
July 17, 2014
Rated 5 out of 5 by Phil24 The hotel staff was great.
We could not have been more pleased with our stay at the Westin. From the first moment of our arrival the staff was helpful and courteous. Our room was excellent and the dining experience great. The whole atmosphere at the Westin made for a memorable honeymoon for us.
July 15, 2014
Rated 4 out of 5 by Jimmy624 Great Romantic Getaway
Our recent stay was to celebrate our 25th wedding anniversary. At check-in there were no upgrades available but front desk employee, Hadi, said he would have an upgrade for us the next day when he heard we were celebrating our anniversary. He upgraded us to an ocean view room and sent us a bottle of champagne and chocolate covered strawberries. What a wonderful gift! Thank you so much for a wonderful stay! The staff, location and beach were great. We'll be back!
July 10, 2014
Rated 4 out of 5 by Specklin2014 Great location and hotel staff
The family enjoyed the five night stay.
The location on five mile beach is great for swimming in the ocean, enjoying water sports, eating on the beach or walking to the local dining spots.
All staff members were friendly and professional. They went out of their way to meet our requests.
July 14, 2014
Rated 2 out of 5 by Actuar73 Serious Wifi Problems
Everyday I found myself severely frustrated by the inability to connect to the internet. Tried both cellphones and the laptop. My conference was at another hotel and it made sense on occasion for me to walk there and sit in one of their waiting areas to connect. The best any Westin staff member could offer was "I'll ask my manager."
Also, leaky bath tub did not stop dripping during the 5 days we were there.
And the room was not ready until 4:30 even though check-in was at 3. Really inconvenient when you're there on business - I had a meeting at 5. Staff acts like it's no big deal and just keeps urging you to take a swim.
December 7, 2013
Rated 5 out of 5 by TexasPam Lovely Staycation
We enjoyed a staycation at the Westin on Grand Cayman. The staff was polite and accommodating. The facility is clean and the room was spacious. We also enjoyed a facial at the Hibiscus Spa.
July 15, 2014