Rated 4 out of 5 by Robin789 Great hotel and pools with disappointing beach
The hotel is beautiful with rooms that are spacious, clean and nicely decorated. The pools are very nice, and the staff very helpful with towel set-up, umbrellas etc. The food at the pool is a bit pricey but very good. The tram down to the beach can be a little slow on the weekends. We usually waited 5-10 minutes, but did wait over 20 minutes on one occasion. The beach was very disappointing. There was seaweed covering most of the beach (bugs in the seaweed) and hard to find a spot for a chair that was not near the seaweed. We were told that the beach does not normally look like that but it was due to the unusually high tide (July 2014). We were told they cannot clean up the beach because it is private, unlike the beach just steps to the South which is a public beach and in pristine condition. Would highly recommend the hotel. You may want to consider going to the public beach (if the seaweed isn't removed) especially if you have kids who want to play in the sand.
July 14, 2014
Rated 2 out of 5 by dmonique Beautiful Interior but staff doesn't pay attention
I stayed here for a friends wedding and we had requested that all luggage be removed from the bridal suite and moved to my room. The bellman never came so when we returned from the wedding all bags were in the bride and groom's room. Needless to say, we were very upset that we had to interrupt the the bride and groom on their wedding night to retrieve our bags.
In addition, as a SPG gold member I was told upon check in that I had been upgraded to a nicer room. When I got to the room I realized that the view was of a construction zone.
November 11, 2013
Rated 5 out of 5 by EEC2042 Great Experience
Top notch hotel and facilities, with excellent service all around.
July 16, 2014
Rated 5 out of 5 by SDinSD Great visit
Beautiful property with great service and views.
July 16, 2014
Rated 4 out of 5 by exlawyer Wedding
We stayed at the St. Regis for a wedding and the setting was spectacular. This is definitely a romantic getaway destination. We did not eat separately in the hotel restaurants, but the wedding appetizers and dinner were made by the hotel and, judging by that, the food must be top tier.
July 14, 2014
Rated 5 out of 5 by TDF1 The setting is beautful and the staff takes it to another level
I truly enjoyed my recent stay at the St. Regis. The staff were beyond excellent and made all the difference. As a result, we extended our stay and added a room. I got great treatment from the point of my arrival with our bellman Matt. He took us to our room, got ice for my friend with a broken ankle, and was very engaging. When we decided to stay longer and add a room, we got exccwe got great support from Christopher who was so nice and kind. Thanks for making my friend have an anwesome birthday.
December 12, 2012
Rated 5 out of 5 by ECPC Superior
The location is gorgeous. The facilities and room are extraordinary. The staff is amazing. Our room was given quality care during the twice daily service - always clean & tidy. The life guard provided information for our safety but also educated us on surf conditions, weather, etc. At a group event on the lawn, I was addressed by name at the beef carving station. The concierge provided 2 excellent recommendations based on truly listening to my requests. The valet was always quick. I have stayed at over 20 properties of a competing luxury hotel chain & am their gold level. My husband and I both feel that our stay with you was superior to all of our other hotel experiences.
June 23, 2014
Rated 4 out of 5 by Beach2014 Hotel great but spa needs improving
We have stayed at many St. Regis Hotels and always love them but this hotel was not as amazing as the rest. While the room and service met expectations the spa was not at the same level as the other St. REgis properties we have stayed at. I found the spa dirty, unkempt and inefficient. The showers were dirty and had towels and used razors left inside. Overall, our visit was nice but had a higher expectation due to our previous experiences with St. Regis and Starwood.
July 7, 2014
Rated 5 out of 5 by Kozy1 Beautiful property, very friendly staff.
I felt like a valued family member the entire time I was at this property. Every staff member I interacted with was friendly, helpful and pleasant to talk with. Every request was met with enthusiasm and fulfilled quickly and often beyond what I expected.
While the main hotel is not even remotely a beachfront property, the hotel does have a private beach clubhouse that guests can visit by riding less than 10 minutes across hotel grounds in a fancy tram shuttle.
Be aware the hotel does not have a free or low cost self parking option, so all guests with cars (which is likely 90% or more) are forced to valet park for a high price, which really adds up on a multiple night stay. I found this situation surprising since clearly they have the room on this sprawling, non-urban property to provide a self park option at a reasonable lower rate per night.
December 8, 2011
Rated 5 out of 5 by Aisha786 It was an excellent experience!
My husband and I enjoyed the hospitality and world class service. Staff went above and beyond to make our holiday enjoyable and memorable. Our special thanks to Flora from room service and our remarkable butler Bill who went above and beyond to make our stay very comfortable and memorable. We are looking forward to be back. I highly recommend this hotel to everyone visiting Laguna Beach.
Mr. & Mrs. Rudy Angeles.
May 26, 2014
Rated 5 out of 5 by FirstClassTraveler001 Simply AWESOME!!!!
This was by far one of the best resorts that I have stayed at. Incredible service, immediate SPG Gold recognition and benefits, fabulous rooms, great food, fun activities for children. I loved the butler service offered to suite guests. I would highly recommend this hotel to anyone who is interested in having a first class holiday. I cannot wait to return for a longer stay next summer.
July 17, 2012
Rated 5 out of 5 by kcn123 Awesome Customer Service!
I am more than pleased to contribute a stellar review regarding your facility. I was recently part of the ITT Technical Institute group that stayed several days at your location and have never had a better experience staying at another hotel. Your staff is highly trained to provide the highest level of customer service. On numerous occasions your team exceeded my expectations.
November 11, 2013
Rated 5 out of 5 by Vandy2756 Exceptional Stay
We have stayed here every summer for the past 9 years because of Starwood brand loyalty and the beautiful facilities. In the past there has been unexpected service issues but the culture of this hotel has improved dramatically. Our expereince the last two years has been exceptional. All staff members go out of their way to make sure everything is right. The butler service is outstanding and Julianna is the reason we came back the last two years. Its our kids favorite place and we will be coming back again in August.
June 30, 2014
Rated 5 out of 5 by Stephen50 This hotel has unique features
This is a wonderful retreat equipped with the finest luxury features in an amazing location with many ocean vista points. The pool, golf course, and gardens are spectacular, so is the trail going to the beach. The food and wine selection are excellent and clearly meet top fine dining standards, all served by an exceptional staff.
May 27, 2014
Rated 3 out of 5 by Claire60 Inconsistent service
Inconsistent room service and inadequate training of servers at the bar and pool restaurant.The hotel was at capacity during our stay and clearly staff were reassigned to areas where they do not normally work.
July 8, 2014
Rated 5 out of 5 by Greg207 Exceeded my expectations!
I have had the privilege to stay at numerous first-class hotels and resorts in the United States, but The St. Regis Monarch Beach was by far the finest resort that I have ever stayed at. The service that was provided by every member of your staff was impeccable! Thank you for such a wonderful experience!
November 11, 2013
Rated 2 out of 5 by Kelly48 Nice place bad attitude
I'm completing a preferred level # of visits for 2013 and thought this would be a nice treat for my birthday. It ended up being a lesson in lowered expectations. Hotel itself and rooms where as expected for a St Regis. What was severely lacking was the level of customer service and preferred level treatment. My stay started with a snobby front desk personnel with no hospitality. I would have been satisfied with the expected basic level of service at a lower star level hotel in spg, which would have beat this "St Regis". If I had to do over again I would have used my time and money ($$$$) at another chain that would treat me better as a preferred frequent client. Disappointed
December 29, 2013
Rated 5 out of 5 by GaryandKelly Fantastic stay!
The staff was wonderful, attentive, hospitable and professional and made us feel like one of the family.
July 9, 2014
Rated 4 out of 5 by Babs Overall Very Very Nice
Used my 2 free night stay here. Did not like that I had to pay extra $25 resort fee per night. When I made my booking they said that resort fee covered parking, but it DID NOT. Had to pay another $30 per night for valet or $24 for self park, but you can't go in and out with self-park...that is a RIP OFF. Loved my room, patio door did not lock and no bath salts. Called for bath salts each day at least 3 times before I could get any delivered to my room. WEIRD? First time I called I was told they were very popular and people took them? Yes, so what? Strange answer to my inquiry.
Valet was extremely busy, had to wait over 20 minutes to get my car and people who came down after me were getting their cars before me? Another weird thing? Overall loved the room and grounds. Food and drinks very pricey.
December 21, 2011
Rated 1 out of 5 by Frankie A few problems during my 3-night stay from 11/24/11 to 11/27/11
1. Sound insulation was very bad: toilet and shower sound from other rooms could be heard very clearly. They became wake-up calls in unpredictable time every morning.
2. A service person rang the door bell at 9:30am, followed by knocking on the door, while my wife and I were still sleeping.
3. The room was not equipped with coffee maker, and they charged $25 for it per day.
4. The parking system is not convenient. Need to physically walk to the front of the hotel to get validation for the parking ticket before I could drive out.
5. They charged $25 per day for self parking, without any in-and-out privilege.
November 30, 2011
Rated 2 out of 5 by DavidPDX Disappointing stay at the Monarch Beach property
This is a nice property in a great location. Stayed for one night and was booked into an Executive Suite room. The reason for my disappointment is based on two specific items. First, our view was impaired by a large, cargo/moving truck that was parked immediately outside of our room, giving the experience a "motel-on-the-interstate" feel. This remained for the entire stay. Two, the staff had assured me that they would move it on our first night, but never actually moved the truck. When asked about this at check-out the reception desk was apathetic and obstinate. This was pretty surprising as my stays at the San Fran and Washington DC St. Regis properties have been very nice.
March 18, 2013
Rated 2 out of 5 by Tommy1 Very bad service
very nice hotel but VERY stuffy
Staff made us feel like we were doing them a favor by staying there
Room service trays were in the hall for 2 days with staff walking by them all day
Even asked a staff member about it and it was still there the next day
December 2, 2011
Rated 5 out of 5 by Mother27 Disappointing service
This was our fifth stay at the St. Regis. The hotel and facilities do not disappoint. The check in staff are friendly and efficient. However, when we went to the lounge area adjacent to the bar to have some evening snacks, we were severely let down. Having waited ten minutes I approached one of the four or five servers that were on the floor and requested a menu. She gave me one. I sat back down. I must add that the area was not busy or I would have been more understanding of such dismal service. We waited a further twenty minutes while servers walked right by our empty table and it was only when we stood up to go that one server asked did we need anything. Very very disappointed.
January 3, 2014
Rated 2 out of 5 by Lee1735 The staff did not recognize my gold status
I have been to this Hotel at least 6 times and have kept returning. This time, as a Gold Status, I could not obtain an upgrade or extended check out time (1 hour only).
This is my last trip to this great resort.
September 12, 2013
Rated 5 out of 5 by dpl4 Southern California at its best!
I live an hour away from this hotel and yet after just a short stay I feel like I had a full class vacation. We happened to hit truly perfect weather which is easy in this area and added to our pool relaxing expereince. The service around the pool is beyond the norm. We had dinner at the beach. We took a tram to get there and the ride through the golf course added yet another dimension. The spa area is one of the best I have seen. My last visit to this hotel I never had a chance to use it. I will always find time to use it from now on. This hotel will be a place I will revisit.
June 21, 2014
Rated 2 out of 5 by travelingirl123 Disappointment by SPG Platinum guest
I have stayed at the S Regis, Monarch Beach yearly since it opened. I am huge fan of the property and have taken the time to send a letter in the past to alert you to shortcomings at Motif.
Once again, I am amazed by the what appears to be the lack of training. I would suggest forgetting formalities such as putting napkins on guests laps as they arrive and instead have trained wait staff to immediately serve water, coffee and take orders.. One morning my husband was still waiting for milk for his cereal when I was finished with my eggs. It would be nice to serve milk with cereal and cream and sugar when coffee is set down on the table. Also during such a high traffic time, have coffee in the hall for guests as they wait for tables that are actually empty but with not enough staff to take care of the demand.
I was also amazed that at 9:30 on a holiday weekend, the restaurant is closed to set up for the buffet. If that is to be the case, have a sign up the day before to alert guests.
Being directed to the golf club restaurant, the same would be true for the servers and training. I watched while many waiters stood around as we sat and waited for coffee which was asked for upon arriving and finally delivered after several additional requests after the food arrived.
At the beach, on July 5th, there were no towels for hours. Once again, being a holiday weekend, guests needs should be anticipated. This is a 5 Star resort and guests have expectations that should be met .
As I said at the beginning I am a fan of this property and am expressing my feelings to help you be what you should be as a 5 star resort.
July 9, 2014
Rated 5 out of 5 by Mariemorn Spectacular meeting location
Every experience I had with the staff at the St. Regis was above and beyond expectations. They should teach a master class in customer service.
November 12, 2013
Rated 5 out of 5 by Theodorou Only the finest!
Amazing first class staff and accomodations! Beautiful grounds make it like a paradise. Keep up the great hospitality and perfection!
November 11, 2013
Rated 5 out of 5 by NE2013 Customer Service 2nd to None
This hotel exceeded my expectations. Staff were beyond hospitable and I was amazed at how attentive housekeeping was.
November 11, 2013
Rated 5 out of 5 by CLeonard Thank You.
Always a great experience. You won't find a better place to relax on the beach.
July 7, 2014