Rated 5 out of 5 by Swimmerk Beautiful property, hotel makes the AZ heat bearable in the off-season
I had stayed in this hotel during the summer when I had some resort nights to kill and the AC at my friend's house in the area went out.
First off, the property is BEAUTIFUL! The hotel is lovely, the pool is fun, and the golf course was well-maintained (even in the summer).
The restaurants here are amazing, the food was absolutely delicious at both ones we went to. Being a girl, my favorite part was the close proximity to shopping. I spent the entire trip shopping between trips to the pool. The hotel offers a free shuttle, so I did not even have to walk over in the summer heat. Very appreciated!
August 10, 2012
Rated 4 out of 5 by SpatialK Good for relaxing after Conference
NAPO 2014 was held at Westin Keirland in Scottsdale. The hotel was great fro relaxing after conference each day and had plenty of eating and drinking options.
Conference facilities were excellent.
Great shopping nearby with excellent shuttle service.
June 4, 2014
Rated 5 out of 5 by GrammaCrazy Beautiful property. Great for families.
Beautiful property. Great amenities. Wonderful for kids of all ages. Great activities: Flowrider, lazy river, slide, walk-in pool for little ones and adult pool for big ones! Close to shopping and many restaurants. Car not necessary.
April 21, 2014
Rated 3 out of 5 by wjmano Disappointed in Room
Staff, lobby and all the outdoor facilities and general ambiance were great, but the room left a lot to be desired. First, I requested a king bed but got one with two full sized beds...that is, smaller than a queen. Then, the beds were nothing like previous Westin beds we had experienced...mattress not very comfortable and linens on the rough side…certainly no "heavenly” bed here. The TV also experienced sporadic sound, making it unwatchable when it felt like acting up, and the handy refrigerator only worked well enough to keep things chilled rather than cold and offered no controls to allow for adjustment. On the positive side, the bathroom and facilities such as the shower was clean, modern and quite nice.
March 20, 2012
Rated 5 out of 5 by Leiann12 EXCELLENT!
I was at this hotel for a work-related conference but would definitely come back for a personal stay. The staff was great and the grounds were unbelievable.
June 2, 2014
Rated 4 out of 5 by buberry159 Great location, well kept facilities
Close to Scottsdale Common and Quarters. The amenities and facilities were well kept, with friendly and professional staff.
June 2, 2014
Rated 5 out of 5 by jackie104 Love this hotel
We love the ambiance of this hotel. It is such a nice touch to be recognized as a former guest. We were there on Memorial Day weekend and the light show was fantastic. Love this hotel
June 1, 2014
Rated 3 out of 5 by Sunseeker45 Great Resort but Mediocre Get Away
We stayed at this resort for the Memorial Day weekend for 4 days, Thursday night through Monday, May 24-28, 2012.. I always stay at Weston or Sheraton hotels, but this is the first time I have ever written a review.
First, the good:
1.The hotel is beautiful. And there are wonderful touches, like the bagpiper who plays as the sun sets.
2. The staff is fantastic. We didn't meet one person who wasn't fantastic. They couldn't have been nicer and they really tried to please. Our snafu at check in was dealt with quickly and they ended up giving us 2 or 3 options to pick from when the rooms we had originally requested (and we had been told, reserved) were not available as we had been promised. When they said they would call back with an answer, they called back promptly.
3. The pool service (with one exception) was quick and friendly. . The pool area got crowded after 10 am and it became hard to find umbrellas and shade after noon, but the staff did what it could to help everyone find shade and chairs. The food and drink service at the pool was fast prompt and there are several bars so the beverage service moved at a good pace.
4. Although I didn't have small children traveling with me, there seemed to be a lot going on to keep small children busy
5. The hotel is in a great location, with a huge shopping mall with a wide selection of restaurants right across the street. The shuttle, which will take you to the mall/restaurant and then pick you up when you have finished your meal, was prompt, clean and rarely crowded.
The not so great:
1. While there is a lot for small children to do, there is absolutely nothing for teenagers to do except hang out at the pool, which is always loaded with screaming children. And there were a ton of teenagers at the resort that weekend. It would be nice if the Weston scheduled something geared toward teens and tweens each day--a game machines in the OK Corral area, or even a movie and popcorn or a dj in a conference room one night would be better than nothing. My teens heard a lot of other teens complaining of being bored because there was nothing to do and the pool was so packed. Sadly, it turned out to be a slow weekend for local sports and entertainment as well, so we weren't even able to buy tickets to something to amuse our teens.
2. They allow large floating animals and inner tubes in the pool, so by noon on the second day, the pool looked like a bad cartoon water park with very little room to swim or move around. On a major holiday weekend when the hotel is sold out, I would think they would try to limit the number of those things in the pool.
3. The proximity of a choice of restaurants is key, because all of the restaurants at the hotel, with the exception of the one upscale latin flavored Deseo (which is overpriced and not very good), serve pretty much the same type of not really good, but not really bad mass produced food that will bore you fairly quickly. After 1 day, you will run screaming to the shuttle.
The food was consistently mediocre and very overpriced (a Weston tradition re: pricing). The Sunday brunch buffet was pathetic. The free continental breakfast in the Club Lounge was almost as good as the restaurant buffet. Every meat item was slathered with BBQ sauce or some salty sauce with peppers which was supposed to make it "southwestern style", which didn't disguise how overcooked everything was. Pool burgers, came with nothing but a tomato and onion slice and lettuce. Fries were extra. Sodas were likewise expensive. I travel a lot and expect hotel food to be overpriced, but I don't expect it to be so poor at the prices they charge.
The Downright Horrible:
GET A KIDDIE POOL!!!! There is one pool that is adults only and one pool for everyone else. This resort does not have a stand alone kiddie pool--the kiddie pool is part of the main pool. Consequently, when a child would have an accident in the main
pool, the entire pool would have to be closed while they fished the floater out and then chemically shocked the water to kill the bacteria. We were there for 4 days and this happened TWICE! The first time, they claimed they only had to shut the pool for 1/2 hour after they poured the chemical in before it would be safe to swim. I was skeptical, since I had always heard that it took 24 hours to shock a pool when this happens, so we decided to stick to the water slide (which has a different water source) until the next day. Well, it happened again THE NEXT DAY. This time, they shut the pool down for 2 1/2 hours after they fished the new floater out of the pool.
Come on--after the first time, every single parent with a baby or toddler who walked into that pool area through the manned gates should have been asked if they had a swim diaper and trunks on the child and told they couldn't get into the pool without one. Better yet, put a wall between the baby pool and the main pool so you don't have to close down the entire pool when this happens. It's 98 degrees and the pool is closed! Come on!!!!!
Despite the Bad and the Horrible, I really like the hotel. I plan to return, but won't eat on site until they revamp their food and pricing (come on, for that price you should get a few fries with that burger). And not until they come up with a better floater contingency plan or I am promised they will let my teens into the adult pool should this happen again.
May 31, 2012
Rated 5 out of 5 by StephHA Pool Service Outstanding
We were taken care of by Chris L. and Heather at the adventure pool and the customer service was exceptional. Great experience for families of all ages.
May 31, 2014
Rated 5 out of 5 by Abby our recent stay
This is a lovely facility and the staff was one of the nicest we have encountered anywhere. The disappointment we had was with the pool facility. We chose this property since we were bringing our 9 year old grandson and knew he would love the slide. The problem was that the slide was inoperable for most of our stay. One day it didn't open until 2:00 and we had to be somewhere at 5:00 and the next day it didn't open at all. I feel the resort fee should have been adjusted for the disappointment he had. Other than that we were very happy.
April 15, 2012
Rated 5 out of 5 by Mikenad Great resort
Stayed here for a few days , for the first time. Loved the property, shopping, dinning. Wish I could have stayed longer.
May 29, 2014
Rated 5 out of 5 by PKSLT great hotel but disappointing room features
we had a nice, can't complain, but all the room features were disappointing.
small empty fridge didn't work, water wouldn't drain properly from sink and shower, when flushing toilet you could hear the sink and shower drain gulping sounds. complimentary coffee was not restocked twice in our stay, missed coffee satchels, then missed creamer and finally missed out on sugar and sweetener. unfortunately, had housekeeping language (english) problems, and didn't show up one complete day almost until we called and specifically asked for it.
a lot of trash and trays in and on hotel floors, at least in the floors where are room was, it really felt disappointing and annoying. not hotels fault, but guests with dogs, had a barking dog below us or above us, barking almost constantly....annoying and should be prevented from people booking in/ checking in with dogs, or should be separated from other guests without dogs at least.
$27 USD overnight valet is outrages and not acceptable, should be lower $$$ fair...
But lobby, concierge, valet and check-in staff of hotel were very nice, kind and so receiving, thank you first floor hotel staff and pool staff!!! (NOT at the SPA!)
May 29, 2014
Rated 5 out of 5 by Suzwk This hotel was very relaxing and accommodating
My stay was an enjoyable experience. The food, laser show, bag piper, and all of the many service people were just great !
May 29, 2014
Rated 5 out of 5 by tom5 Billing
Much to my surprise, I received a Refreshment Center charge on my VISA after returing home. Considering I have never used the in-room refreshement center in my entire life, I found this disconcerting and akin to dragging fingernails on an old fashioned chalk board. I envision this will be rectified, but it will entail speaking to (and convincing) the accounting department. Considering the lack of free time in my life, it was an unpalatable distraction.
February 17, 2014
Rated 5 out of 5 by NYYanks527 Wonderful Property
Here on business and the stay was spectacular. Excellent recognition for Platinum level, including the beautiful upgrade to a Casita Suite. The grounds are amazing and it is a perfect resort for families.
May 28, 2014
Rated 5 out of 5 by Steve918 Amazing Resort
The best part of the Westin Kierland is the staff. Everyone was friendly and helpful and on top of everything you needed. The resort property is incredible. There are great things for everyone in the family. I highly recommend this location for a vacation.
March 21, 2014
Rated 5 out of 5 by Cassie30 Disappointed
Having stayed here and all over the world in Starwood properties, we were very disappointed in the lack of cleanliness in pool bathrooms and athletic facility (used towels, grimy equipment, unclean restrooms) on the only day we have been able to use both on this particular trip. This is not our normal experience.
March 15, 2014
Rated 5 out of 5 by AxlRose Great place every time
Repeat guest and this place never fails to provide excellent service and a beautiful facility. Front desk and all employees pleasant and competent. Would highly recommend this hotel.
March 21, 2014
Rated 5 out of 5 by Ceenee This resort has all you need
The resort is well groomed. Rooms are clean and neat. There are two swimming pools, one being for adults only. Both are great with plenty of lounge chairs & umbrellas. Cold & hot filtered water available by the ice machines was very convenient. Great casual dining at Nellie Cashman. The Pan De Bono (cheesy bread) at Deseo is a MUST try! There is also good dining options at Kierland Commons located within walking distance/across the street from the resort. Check in/check out was fast & efficient.
November 24, 2012
Rated 5 out of 5 by JPM1971 Great Scottsdale Area Resort
Beautiful resort style hotel. Excellent amenities for recreation (adults and kids) and dining. For it's quality and price, the hotel met or slightly exceeeded expectations. I think the rooms could be bigger (but not much to change about that). Only drawback is that it's a bit of a drive to any unique Scottsdale features (Old-town Scottsdale, Camelback mountain, Piestewa Mountain, Pinnalce peak, etc.) Otherwise, if you want to stay put at the restor, it offers most everything you want.
October 22, 2012
Rated 5 out of 5 by ER52 Very attentive staff
I was here for a convention, but arrived a day early. The staff in all areas is very attentive and friendly. The attention to detail in grounds maintenance was impressive. I was out just at day break and saw quite a number of grounds maintenance personnel already at work.
March 6, 2014
Rated 5 out of 5 by Amiss LOVED IT!
As a first time Westin guest, I was immediately wowed by the customer service I began receiving upon booking the rooms. It continued throughout our stay and was a great compliment to the amazing grounds and property. We loved all the kid/family friendly activities and amenities. Dinner at Deseo was delish! The only downside was the cost of drinks at both the Whiskey Bar ($17 for a JD shot) and the Poolside bar. Thanks for making a memorable getaway for our family!
November 25, 2012
Rated 5 out of 5 by jstaff22 Perfect for families
This hotel did the perfect job of blending sophistication, relaxation and the good food and spirits that parents want while accommodating the needs and desires of children. From the free stroller, potty seat, step stools, etc. delivered to our rooms, to the "passports" and kids menus in even the most-upscale restaurant, all aspects of the stay allowed for ease of travel and kept everyone happy and catered to. This was the perfect vacation for our family!
November 27, 2012
Rated 5 out of 5 by CanadaDave Excellent Family Vacation !!
My wife and 3 kids travelled with me to the hotel for a March Break vacation. It was our first time at this hotel.
The facilities were wonderful - the pools, the tennis courts, the games area outside - perfect!
Going on vacation with 3 kids can be tough - but there was something for everyone. Younger kids enjoyed the scavenger hunt to get pins, while the older prefered the basketball, table tennis and pools! Everyone enjoyed the smores nights!
April 26, 2012
Rated 5 out of 5 by serena shuttle service
My sister and I do not like your new policy of taking people to the Quarter with a central drop off and pick up. We wanted to go to Dominick's and had to walk from Eddie V area with our bad backs, we called the car service to take us back. You could have two drop offs at either end of plaza, what do elderly do with canes, etc? We spoke to several personnel including a manager about this, not happy. Its also not safe to walk back in the dark!!!
October 31, 2012
Rated 5 out of 5 by DD1313 Exellent getaway
Exellent service from the tme you get out of the cab until the time you end the trip
March 10, 2014
Rated 5 out of 5 by JBerro21 Best Hotel in Scottsdale
My wife and I have stayed here multiple times in the past few years, traveling from Los Angeles. It is a fantastic place to stay whether coming for Waste Management Open, private event, or just a weekend getaway. The rooms and facilities are outstanding and the guest services are second to none. Highly recommend staying here when in town.
February 3, 2014
Rated 5 out of 5 by Mel6971 I had a great weekend!
This hotel and staff met all of my expectations and more. I was treated like gold! Thank you for a memorable weekend
March 3, 2014
Rated 5 out of 5 by JR2Rac Hotel staff was friendly and helpful.
Your hotel staff was very friendly and extra helpful with daily needs (coffee, etc.) also with restaurant recommendations. Additionally, the frontdesk staff provided guidance with Starpoint questions.
February 23, 2014
Rated 1 out of 5 by Melissa912 Horrible Service
I travel extensively. I have had horrible service on this trip and it just continues to get worse. I have requested my invoice twice now so I can do my expense report and was told the email is down and has been for 12 days and that I just might not get it? Are you kidding me??? This, unfortunately, was just the straw that broke the camels back on this trip. It would be great if someone could resolve this issue for me.
March 11, 2013