Rated 5 out of 5 by MAwestcoast Another great stay at the best resort in Chandler!
What can I say from the very smooth check-in to a upgraded room and all hotel staff very nice and friendly! I have stayed here multiple times and every time I am in AZ I will stay at this resort. Played the Troon North golf course again with great conditions! Breakfast was great and though I did not get a chance to use the pool I love how clean and fun it is with the water slide! I will be back fro sure.
22 février 2014
Rated 5 out of 5 by Ponyguy Unexpected amenities at this resort
We're not seasoned travelers and we've never stayed at Sheraton before, so this company and its operations were new to us. I'll offer a few observations from an outsider's POV.
The resort is nicely located well away from the noise and congestion of the city and the Interstate... about a 3 mile drive winding along an access road graced with gently illuminated saguaro and allied desert foliage.
A couple of well-groomed Troon Golf courses surround the property, and the well-known Scottsdale import Rawhide replicated Western Town is a short bus/car ride away, or better yet, a boat ride down the replicated Gila River.
Our room was much more opulent than that to which we're accustomed. The hotel employees were attentive and courteous to a fault. A small refrigerator holds ample snacks, drinks and booze to the room, at a nominal additional fee.
We did not have occasion to visit the dining room, but the lounge was small enough to be comfortable, but capacious enough that no guest was forced to stand.
The pool area was a treat for the mermaid in our family, but in the winter season, aside from the hot bubble-spa, there should have been at least one heated pool out of the three or four.
Cell phone reception was terrible with my 3G AT&T iPhone4. Complementary W-Fi was offered in the lounge area, but in-room Wi-Fi came at a steep charge in excess of $12 per day; this is inexcusable, particularly when the cell phone service is spotty. Heck, almost every "less exclusive" competitor offers free Wi-Fi for its guests.
Parking is generous, but requires a bit of foot travel unless the valet service is invoked. I have a "Gimpy Tag" (handicapped parking) so, close-in parking for our rental car was easy.
In summation, this is a great place to spend a pampered week, especially if you want to get away from your telephone and hide from the rat race. There are, however a couple of blemishes that management could easily remedy, given appropriate impetus. A printed floor layout of the Main Resort building would have been a great help to those of us who have never been there before; the resort is quite large and spread out, so locating a given room is a challenge.
21 février 2014
Rated 5 out of 5 by DandV Wonderful property
Fantastic property. Clean. We'll maintained. Like new. Bar staff seemed overwhelmed on Sunday when Kai was closed, Ko'sin was fully booked, and many had to eat in the lobby. Young lady at Starbicks Saturday morning less than happy to be serving me. Although I booked our room months in advance, we ended up with a room with no view, not an SPG room. Overall a wonderful mini-vacation.
18 février 2014
Rated 5 out of 5 by BusinessGuru Great for an intense business conference, not a lot of entertainment features
I attended this Resort for 2 nights for a business conference of 500 plus industry professionals. The Wild Horse Pass is a great meeting venue, but lacks access and opportunity for families seekiing family friendly entertainment. Great for meetings no distractions, only two restaurants on premises.so any sight seeing must be done via car rental or shuttle to a nearby native american casino. ,
3 février 2014
Rated 5 out of 5 by gczjr Beds
Got stuck with 2 double beds when I asked for a king for my wife and I. Was told none were available. People who arrived later received kings.
3 février 2014
Rated 5 out of 5 by QueenZip Excellect Hotel and Staff!
I stayed at the hotel for a LegalShield Business conference and the hotel exceeded my expectations! Very clean and a relax atmosphere with original artifact throughout the hotel. The ENTIRE STAFF from the front desk to the restaurants all are very friendly always asking is there something they can do to help (every department). The beds are so comfortable that you will try to figure out a way to take them home.
I got sick the last night of my stay an unfortunately had to go to the ER the staff made sure I got there and when checking out the next day they asked how I was doing...I thought that was very nice that not only did the agent as the desk remembered but cared enough to ask. as well as the driver that transported me there.
20 janvier 2014
Rated 5 out of 5 by rlee Excellent but out of the way...
The Sheraton Wild Horse Pass is an excellent resort property with one exception, so incredibly remote so as not to be accessible to anything except the peace and quiet of the dessert. I have stayed at several properties in the area and this is the most remote. Cab fare to Old Scottsdale or Camelback, my favorite local spots for dining and exercise, are exorbitant, so if you want to be central, stay elsewhere. If you simply want a great place away from it all, stay here.
17 janvier 2014
Rated 5 out of 5 by tomass great
great stay! excellent staff, has everything
5 janvier 2014