Rated 5 out of 5 by Cheryl22 What a beautiful place to stay
This was our 2nd visit and can't wait to come back. The staff is very friendly, the hotel & grounds are clean and beautifully landscaped.
December 2, 2011
Rated 4 out of 5 by snooter121 Decent, Enjoyable Place, Needs Minor Improvements
Overall, I had a decent stay at the Wild Horse Pass Resort. Most of the staff were very friendly and helpful. We did have to switch rooms due to a loud noise in the bathroom pipes, but that happens from time to time. My major concern is with the shuttles and transportations they offered on the resort. They have a boat that takes you to the Rawhide location, however it is controlled by an independent party. The staff failed to tell me how unreliable the boat was and I unfortunately had to wait over an hour for a boat that never appeared at their resort. None of the front desk seemed to really care about my misfortune. Luckily, a manager there was very concerned and offered a listening ear. The restaurants were great and the facility offers a peaceful vibe. The pools were nice to have even though the jacuzzi could have been warmer in temperature. The business center had plenty of workstations to use from. My only other minor concerns are the location of the fitness center (it appeared there's a charge to use it???) and no vending machines for a late night soda. Rather to pay $2.50 for a glass of coke, we decided to drive into town and get a 99 cent 2 liter.
January 3, 2012
Rated 5 out of 5 by Charlie777 housekeeping
I opted to not have my towels and sheets washed.
What surprised me was that housekeeping did not make the bed.
October 10, 2013
Rated 4 out of 5 by Fredgpa Food and beverage was lacking
The 1st floor restaurant was lacking in most considerations, very poor service
KIA was exceptional
September 16, 2013
Rated 5 out of 5 by Frank4 Nice place to stay
The facility was nice, the staff was courteous, the rooms were great and the pools were nice too
July 29, 2012
Rated 3 out of 5 by Bamwam No wi-fi
The hotel really should have wi-fi. It is 2011 and a nice resort like this should have it.
December 5, 2011
Rated 5 out of 5 by Tg2013 Excellent experience
Very nice resort with exceptional food and service. The spa is simply amazing.
April 15, 2013
Rated 3 out of 5 by EnvoyBoy Great Platinum Status
This is a hit and miss hotel. The weakest experience was the lack of a concierge and a front desk staff entirely not up to the task. My only other real complaint is a very remote location; had I known I would have rented a car. It's a huge facility with many services and features, including a very nice spa. Folks on the phone were great and the one problem I ran into could not have been better addressed, including some spg points for my (non-existent) trouble. I found the ac in my room to be very weak but had colleagues who complained about being too cold so if you're not happy, there's probably another room for you. Where this hotel does shine incredibly is their treatment of platinums. I had a huge suite upgrade and another plat colleague had an even bigger one. Of my six nights there, I think on four nights I got some sort of plat gift in the evening, including a huge piece of multi-level chocolate cake! As is often the case with most SPG properties, the only thing they were missing was a staffed plat check-in behind the sign that says they offer it. I'd request a room with better a/c if needed, do my own concierge-like research in advance, and rent a car next time. But I wouldn't hesitate to return.
October 23, 2011
Rated 4 out of 5 by zero7 Wild Horse Pass
My husband and I stayed here for a 4 day work conference recently; this was our second stay at the Sheraton Wild Horse Pass. The conference was pleasantly hosted by the hotel, but the hotel staff was hit-and-miss for helpfulness. Check in was prolonged -- tried at 2pm and did not have a room until 4:30pm; even then, no accommodation for our Gold Preferred status was made (water; upgraded room; etc.). Two other staff issues: frosty service at the golf clubhouse at breakfast and slow poolside service.
On the plus side: the Aji spa was enjoyable; the grounds are immaculate; and the golf course was truly exciting to play. We would stay again.
February 18, 2014
Rated 5 out of 5 by bouche63 awesome hotel but problems need fixed
I will start by saying this resort is beautiful and the staff is excellent. I was not a star preferred member, but on check-in I was signed up and told I would receive the bonus points for my three day stay. I have no points anywhere. I also took the stay two days and receive the third day free. This was great until checkout where they tried to charge for meals instead of the $100 resort credit. Took some time to straighten this out. Also choose the green cleaning and this service needs to be fixed upon check-in and take the charge off the bill at the end of the stay. I also think the resort charge of $20 a day is wrong and unnecessary. You make enough in fees that you do not have to charge this fee supposedly for internet access. What else is it for? The food is good. I would like to see more info on the golf courses and deals there, if this is part of the resort. The pools were freezing which would be nice in the summer heat, but not in the seventies or low eighties. I would return again and plan on it, but I would like my credits and more info on the upgrades. The food at the golf course was wonderful and the Indian flute player telling stories out by the bonfire was awesome. More of the tribe stories need to be included at this resort
April 9, 2014
Rated 4 out of 5 by Manju Very relaxing
Very relaxing. Good food, good service
December 6, 2011
Rated 5 out of 5 by Barbari good time
Nice pools and live band..
August 26, 2013
Rated 3 out of 5 by Emily39 This hotel needs to staff for peak season
I have never written a review before; however, felt like a constructive review could potentially help improve the hotel for future guests.
- Great pool facilitiy
- The front desk staff and concierge were great
- We were told several times by employees that these past two weeks were the peak season; however, it doesn't appear the restaurant/bars/pools/housekeeping were staffed to accommodate peak. When ordering poolside service, several items were consistently forgotten each time. When eating poolside at the grill the wait for food was enormous. At one point we waited 2 hours for our food with no explanation other than "this is the busiest week". There were four adults and two kids for lunch with our total bill being $200. I would typically expect much faster service for that price or some sort of discount for the wait.
- The housekeeping staff also appeared to have trouble keeping up with the peak season as our room never really appeared to be cleaned. It looks like the bed was made and some fresh towels were put in place (a few times this didn't happen either) but that was about it.
I think the staff was just overwhelmed and hoping to write this to alert management that the shortage of staff was definitely noticed during peak season. This may be a great hotel off season but I'm not sure we would personally ever go back.
March 28, 2014
Rated 4 out of 5 by OutofTowner43 Good Time, but......
A co-worker recommended your establishment. And while I did have a great time and your staff was AWESOME, I have a concern. In the self parking area, the steet lights did not work; and because of this it was pitch black. This I found to be unsafe for two reasons. First, this increases the possibility of an attack and secondly, someone could have been hurt walking to or from their vehiclie. When I checked out, I asked the gentleman at the front desk. He apologized for the issue then said this was a known issue that someone had been working on for 3 days.
No offense, but I do not think that it should take 3 days to make your patron's safety a priority.
January 3, 2013
Rated 2 out of 5 by Lorraine48 Disappointing
First let me say the staff is extremely friendly but things have really gone down hill from our trip last year. The pool area was filthy on Saturday morning. We were told that someone was to have sprayed/ cleaned down the pool area early in the morning. But whoever came on duty obviously didn't make sure this was done because the same spilled drink and food mess was still there from the day before, there were straws all over, and bird mess all over the chairs and cool deck. Pool service was INCREDIBLY SLOW for both ordering, delivering and pick up (this is bad because the birds and flies are extremely aggressive in attacking left over food). It was surprising how slow considering the pool area was truly not that busy. The pool area was cleaner early Sunday but the garbage was overflowing from the trash bins that had not been emptied from the day before. On both days of our visit there were a lot of dead bugs in the pool, so much so, our children did not want to into one of the pools. In addition, many of the umbrellas are broken with metal arms hanging (my hubby hit is head on one) and the material is flipped up and ripped on many. In this 100 plus degree heat the umbrellas are desperately needed. The staff is AMAZING with the children for activities around the pool and in the club. We had dinner at Koisin and the food is pretty good but a 1/2 hour wait for food is too long with small children waiting to eat. The rooms are nice and the beds are comfortable but our patio was sticky from something being spilled on it and our friends who travelled with us had soiled duvet cover on their bed. It seems to me a manager should really walk the property as to its pool condition and there should be more staff for service.
June 4, 2012
Rated 5 out of 5 by lisa1970 MOMMY AND DAUGHTER GET A WAY
Every other year my daughter and I plan a girls trip, she was 6 when we booked our trip to Wild Horse Pass, I met Nancy Tetlostoy she is amazing, and also a Minnesota Native! Ben Valtt was the best and Cinda! We did plan the entire week there, and we took the shuttle from &^**, don't take the shuttle. The man was ticked that we were staying so far out in the sticks, he said he would of never taken the call if he knew we were headed this far out. He informed me and my little girl why would anyone drive all the way out here! He literally tossed our luggage on the ground and stood there and waited for me to tip him. My tip was for him to find a new job and thank goodness the valets at the Hotel witnessed his poor behavior. The Valet manager brought us a gift bag and apologized for the driver and wanted to make sure that our room was ok. WOW! The pool side service was fab-u-lous and the pool was cold and amazing. I booked a day at the spa while they have professional activities for my little girl so I could unwind at the spa. It was nice. A little pricey for the hour, I felt the massage man talked to me more than he massaged. I swam in the pool and relaxed. The server only came once by the pool. We did take a ride at the horse ranch (the price is not good not worth it) it was 103 that day and when we asked the man/guide for water he had a tiny mini bottle of boiling hot water. No Joke! It was bubbling hot. I asked to take us back as we were too hot. They said that they cannot credit our fees even though we booked it for 1 hour, we were only out in the desert for 1/2 hr. The hotel was immaculate and the staff was always cleaning and polishing. Food was great and we used room service, it came in a matter of minutes. Everyone was great. My little girl and I took the boat to the western town and spend some time watching the west show. That was fun, the boats were right on time and it was great. I loved the scenery and the golf course. The only one thing was the deck the people before had smoked and left a mess. YUCK. The place is amazing and you have to see it. The PIMA art and culture is great
April 13, 2014
Rated 4 out of 5 by Diane911 Not what I expected
I reserved a king upgraded room with a view of the mountains on the highest floor and what I got was a first floor, view of the parking, a room with no refrigerator. I requested an early check in around noon, when I arrived I was told my room was still being cleaned, so I requested one that would be just as nice, because i had been traveling so far and long. The male front desk person that checked me in seemed annoyed that I was paying cash, which upset me greatly. I also didn't receive my $100 hotel credit because I had a AAA booking. I was very disappointed. In my opinion I didn't feel welcome, and no one even offered to help me with my bag to my room.
February 21, 2013
Rated 3 out of 5 by SAM364 Not for young kids
First the facility is outstanding, clean and the service and food is great. The pool area is well maintained and pretty, the lobby has internet and a bar and right outside the lobby is a sitting area with a lot of chairs and a fire pit. Very nice. My one and only advice...this is not a facility if you have young children. The ONLY thing for kids to do is swim. There is no children area for the kids to go to get out of the sun. My 10 year old swam for four hours and wanted to just do something else and theres nothing. No ping pong table, no basketball, no board games, no video room...I am not kidding when I say that he sat in the lobby on his Ipod for hours each day to just escape the sun and heat. He LOVED the pool but any kid will get tired of swimming after a few hours. This should be advertised as a business resort or adult families only unless they want to invest in some children amusement. There is a Sheridan club on the the premises but its a small dark room with games and an xbox but you cannot access it unless you pay for babysitting (my son is 10 and we were at the pool, no need for babysitting) AND you need to sign up 24 hours in advance and pay $70 for the day????Really? My advice to Sheraton would be to give the manager $1500 and tell him to go to Walmart and purchase 10 board games, a WII system and TV, a ping pong table for the pool area and a basket ball net. For a minimum investment you could have an AWESOME family resort that families would recommend to eachother. Sorry but I would not tell my friends to go here with their young kids. Without young kids YES absolutely...it was a well run, clean, friendly and beautiful resort.v The other item to mention is that we were charged a $20 resort fee everyday...for what? Internet? All hotels have internet these days? There was a tennis court...so $20 per day for a tennis court (we dont play tennis)...there is a spa but you cant sit at that pool, its an additional $20 if you are not having a treatment! Fitness center? Really a $20 resort fee for a workout center? Almost all the hotels/resorts we stay at these days have a fitness center, free breakfast, basketball courts and free parking and DO NOT charge a resort fee. Its ridiculous!!
April 28, 2014
Rated 5 out of 5 by Ponyguy Unexpected amenities at this resort
We're not seasoned travelers and we've never stayed at Sheraton before, so this company and its operations were new to us. I'll offer a few observations from an outsider's POV.
The resort is nicely located well away from the noise and congestion of the city and the Interstate... about a 3 mile drive winding along an access road graced with gently illuminated saguaro and allied desert foliage.
A couple of well-groomed Troon Golf courses surround the property, and the well-known Scottsdale import Rawhide replicated Western Town is a short bus/car ride away, or better yet, a boat ride down the replicated Gila River.
Our room was much more opulent than that to which we're accustomed. The hotel employees were attentive and courteous to a fault. A small refrigerator holds ample snacks, drinks and booze to the room, at a nominal additional fee.
We did not have occasion to visit the dining room, but the lounge was small enough to be comfortable, but capacious enough that no guest was forced to stand.
The pool area was a treat for the mermaid in our family, but in the winter season, aside from the hot bubble-spa, there should have been at least one heated pool out of the three or four.
Cell phone reception was terrible with my 3G AT&T iPhone4. Complementary W-Fi was offered in the lounge area, but in-room Wi-Fi came at a steep charge in excess of $12 per day; this is inexcusable, particularly when the cell phone service is spotty. Heck, almost every "less exclusive" competitor offers free Wi-Fi for its guests.
Parking is generous, but requires a bit of foot travel unless the valet service is invoked. I have a "Gimpy Tag" (handicapped parking) so, close-in parking for our rental car was easy.
In summation, this is a great place to spend a pampered week, especially if you want to get away from your telephone and hide from the rat race. There are, however a couple of blemishes that management could easily remedy, given appropriate impetus. A printed floor layout of the Main Resort building would have been a great help to those of us who have never been there before; the resort is quite large and spread out, so locating a given room is a challenge.
February 21, 2014
Rated 4 out of 5 by Richiebo Nice resort however
Facility was great but was understaffed. One day waited an hour for nachos. Twin beds were very small. My wife is 120lbs & daughter is 7 years old and they had a hard time sleeping. Hotel needs more elevators.
We were on the 4th floor and only elevator took awhile to get there. A good 4 minutes to get to pool.
There were a lot of kids and being in the education field there should have been more activities for the kids.
Under staffing caused unsightly litter & room service pick ups were slow. Hallways at times looked like a college frat house. Water coolers by the pool were empty by mid afternoon and trash pickups cause problems
March 31, 2014
Rated 5 out of 5 by FrequentTraveler13 LUXURY AT ITS BEST. SIMPLY AMAZING!
I stayed at this beautiful super LUXURY hotel just for the experience. WOW! it was just amazing.
LOCATION: Deep in the SONORAN DESERT in CHANDLER, ARIZONA.
HERITAGE: Represents Gila River Indian Community's culture.
TRANSPORTATION: After you land at Phoenix Sky Harbor International Airport, the quickest way to get to this hotel is to rent a car or take a cab. I suggest renting a car because if you don't then you will just have to stay at the resort and will not be able to drive. Some of you may not want to leave the hotel as its just amazing with a lot to do.
Another great way to get here is to make a reservation with SUPER SHUTTLE and they will pick you up from your terminal upon arrival. It costs only $22 for a one way trip. The Super Shuttle is a Shared VAN ride and they drop you right at the front door. Its about a 20-30 minutes ride.
LOBBY: Its just awesome. The architecture, art and design is just amazing. The dome like ceiling depicts legends of the PIMA and MARICOPA TRIBES. Amazing piece of history.
CHECK IN: Was smooth and easy. I want to thank JASON for checking me in. He was very helpful and courteous.
ROOM: It was a long hike from the lobby but totally worth it. I opened the door to my room and was awe struck. The room was a DELUXE SUITE with a living room, TWO fireplaces, THREE balconies, a separate bedroom, walk in closet, huge bathroom with a tub, separate shower and topped with the most beautiful and romantic views of the SONORAN DESERT. Just being in the room was rejuvenating. Its was something about being on the Indian soil that just relaxes you. I slept like a baby on the most comfortable bed ever.
DINING: In the morning I walked to the lobby and walked down a beautiful stairway to KO SIN RESTAURANT. I was greeted by RASOUL who was very courteous. He suggested a EGGWHITE and SPINACH omelette. My server KAITLYN was the sweetest server ever. She was very courteous and very efficient. KAITLYN it was a true pleasure talking with you and interacting with you. I will not forget our connection to RAMSEY, NEW JERSEY located in beautiful BERGEN COUNTY, NJ. I hope you are able to go back home to visit your family and enjoy your trip to NJ.
CAFE AND GIFT SHOP: There is a small cafe located in the hotel that serves breakfast, coffee and bagel. There are two gift shops, one has pure gifts and the other gifts and soft drinks and edible items. They DO NOT carry gum at this resort but they do have mentos and other stuff.
CHECK OUT: Was quick and effortless. I immensely want to thank LINDA who is the sweetest lady that you will encounter at the front desk. She and I chatted for a while and she was extremely efficient plus had extensive knowledge about this SPG resort.
I also want to thank MARIA the Front Office Supervisor and DAVID who I interacted with at the front desk.
Thank you LINDA, MARIA and DAVID for all the hard work.
OVERALL: This RESORT is truly amazing and I loved spending a brief one night here. This is a resort where you spend way more than one night. I am regretting not spending more time here and will surely be back again for a longer period.
RECOMMENDATIONS: I HIGHLY recommend this SPG resort to all SPG members and non-members.You will experience true luxury here. It will relieve all your stress and you will feel relaxed and rejuvenated here. Life is too short therefore give yourself a break and choose the Sheraton Wild Horse Pass without hesitation and you will be happy that you did. I guaranty it.
March 7, 2014
Rated 4 out of 5 by SuzanneD Good but has some issues!
When I booked our reservation we were told that we would receive the FIFA package. When we checked in we were told that this package expired and we were given a $25 credit. We were also asked if we wanted a refrigerator in our room but one was never brought to our room. When we checked out we were charged for the refrigerator. The ice machine on our floor did not work so we had to go to another floor for ice. Also, near the elevator there was a glass of wine left on the counter and was there everyday of our stay and never picked up. Other than that the facility is beautiful and the pools very fun! My son had a blast!
July 28, 2014
Rated 5 out of 5 by Brian35 Arizona Spring Training
Totally enjoyed my experience at the Wild Horse Pass Resort. Even though the hotel was quite busy Manager Brandon approached me during my stay and asked me how my hotel experience was. Hotel Concierge Gi Gi Armanetti did everything she could to make sure our stay was nothing outside of fantastic. Nick, Jackie and DeAngello provided us with tasty drinks and delicious food. I found the three of them to be highly efficient and very concerned about myself and other pool guest. I will have to say the pool area was very busy during my stay and none of them seemed to be to put out to help anyone. Thank You for a nice stay !!
April 1, 2014
Rated 2 out of 5 by NonfatLatte Poor Service ruined this visit
My expectations are high as a Platinum member; especially for a resort property. My room was not ready when I arrived and I waited 2.5 hours for it. I was promised I'd be called when it was ready and it did not happen. Consequently, I missed Thanksgiving dinner with my family.
The room service was also unbelievably bad. Staff is amateurish, botching orders and leaving plastic wrap on food and beverages. One time I ordered food for 3 and the service person did not bring a cart. Wanted me to clear the desk. Besides the fact that my work items and PC were on the desk, 3 people couldn't eat at the desk. She acted indignant.
I was amazed at the poor service quality overall
December 15, 2013
Rated 3 out of 5 by KenAZ Surprised withTwin Beds
The big surprise was going to the room and finding that it had two twin beds instead of a Queen or King. It was my wife and I checking in, and there seemed to be lots of empty rooms, so why give us this one, and how come they didn't ask at the front desk when we checked in. Instead they asked what floor level we wanted. At least inform and ask your guest about bed choice. As it was, it was late in the evening, and I dropped my wife off and checked her in and she went up to the room. I went to self park the car to avoid the $20 parking fee, and by the time I got back to the room she was too settled in to change rooms to get a larger bed. They really should have asked !
December 12, 2012
Rated 5 out of 5 by slug999 Loved the property and rooms
The bar menu is not good. Cold Tortilla soup and who ever heard of carrots on nachos? Plus the cheese sauce was really bad!
November 12, 2014
Rated 5 out of 5 by usaf Our stay at Wild Horse Pass
This was another very pleasurable stay at the Wild Horse Pass. We were visiting friends from Missouri. We especially enjoyed our experiences with the Lounge. Jennifer, one of you wait staff is very friendly and has waited on us before. She is truly a great asset to your staff in the Lounge. I look forward to seeing her again.
November 4, 2014
Rated 5 out of 5 by Maric A wonderful 3 days
The weather was the only thing less than perfect during our stay at Wild Horse Pass.
The rooms (as always when it comes to Sheraton) were perfect. The staff was very helpful and friendly. There was plenty to do what with the hiking trails, horseback riding, golf and spa. The concierge even gave us maps to some nearby more "vertical" hiking climbs.
My only issue was with the green flier that you hang on the door. I thought it was pertaining to sheets and towels but in actuality (and written in smaller letters right on the Packard ) it signs you off of any maid service at all. Not a problem but it would have been nice to have the bed made up even if the sheets weren't changed.
March 11, 2013
Rated 5 out of 5 by MissyK perfect blend of relaxation and entertainment!
We stay here whenever we need a break from our busy lives!
The Sheraton Wild Horse Pass provides the perfect stay-cation. The resort is full of relaxing amenities from the rooms to the pool to the spa. And a short shuttle ride takes you to the casino which is very nice, clean, with great staff. There are also some great restaurant selections at the Casino close by.
I'm a travel agent and spend a lot of time at resorts across town and The Sheraton Wild Horse Pass is one I keep coming back to when it's my time for relaxation.
Also, the service is top notch... the staff is friendly and accommodating.
July 29, 2014
Rated 3 out of 5 by Donna23 Some Issues
My room was nice. Overall, the hotel is nice and the service is excellent. However, I have NEVER stayed in a hotel that does not have vending machines to get pop and snacks. I wanted some pop for my room and the gift shop had closed at 8pm, so I had to get a can of pop from the bar. It was $3.00 for a can of pop. That is ridiculous!!! Also, the last two evenings I was there, the hallway near my room (1126) smelled so bad it made your stomach turn. It smelled like a dirty, wet horse. It had a smell of livestock. It was so bad that other guests in the hallway and I were talking about it. We called and reported it while we there. The smell seemed to get worse as it got later in the day.
July 11, 2014