Rated 1 out of 5 by Hal5 Hotel messed up reservation request
We requested adjoining rooms over the phone when making a reservation directly through the hotel since we have small children that need supervision. The reservation desk omitted this from our reservation even though they said they would accommodate it so we did not have adjoining rooms at check-in. The hotel did nothing to accommodate or remedy the situation even though it was their fault. We had a less than enjoyable vacation since our family had to be split up.
October 13, 2014
Rated 5 out of 5 by STDCDA A terrific experience for a cold Canadian!
My family stayed at the hotel during the week of 3/9/14 and we all had a terrific time.
Every touchpoint with staff from Al at reception to Jen in the executive office was beyond expectation.
The hotel was in great condition, service was attentive and the meals, both through room service and at Twenty/20 restaurant were wonderful.
I can't recommend this hotel enough.
March 18, 2014
Rated 5 out of 5 by MACLA Wonderful Hotel; Wonderful Staff!
We are new SPG members and had not stayed in this hotel before. The room was lovely, very comfortable, and so quiet. We slept very well and had lots of energy to be with our 2,4,and 6 year old grandchildren in the pool and around the resort (and at nearby Legoland, too). The staff were, each one, always so friendly and very, very helpful. It was a wonderful family vacation.
June 30, 2013
Rated 5 out of 5 by senju Wonderful staff
All staff (Front Desk, Restaurant, Valet) were all very wonderful. Very freindly and helpful. Rooms were clean and comfortable and roomy. Loved the free shuttle service within 5 mile radius. Wish there was a convenience store / more selection at the shop in the lobby to purchase snacks and drinks especially when traveling with a toddler.
May 11, 2014
Rated 5 out of 5 by TERRIACO Relaxing Christmas visit with kids.
I love my kids and grand-kids and our celebrations together on the holidays. Staying at the Sheraton Resort assures our calm and relaxed spirit whilst visiting our very exciting family.
You know how to treat us with a heavenly bed, peace and quiet, a smoke-less room and morning Starbucks coffee in our room.
Thanks and Happy Holidays!
December 28, 2012
Rated 5 out of 5 by RedsFan Great time!
My wife and i visited the Carlsbad Sheraton for a getaway for the weekend. We had a great time, the staff was very helpful, breakfast at the restaurant was excellent and the spa was fantastic - better than I expected and the best part of our stay! The grounds were in great shape and view fantastic. Thanks for a great weekend.
January 28, 2013
Rated 3 out of 5 by Amber115 OK but not GREAT
-Valet was amazing
-Manager resolved issue immediately
-Private entrance into Legoland)
-Pool Open 24 Hours
-Front desk never answered the phone during visit unless I was transferred from another department.
-They do not grant all SPG Elite Amenities at this location (i.e. 4PM Late check out for Gold Members)
May 15, 2012
Rated 5 out of 5 by GDAP Experiences
Staff was exceptional. Housekeeping was very accommodating, friendly, and responsive. Front clerk /reception were friendly but were not the best in follow through. Restaurant/bar staff were very engaging and helpful.Food was exceptional. Valet service was very engaging and accommodating.
November 12, 2013
Rated 1 out of 5 by Kpable This Hotel is terrible for business travel and they treat SPG Members poorly
I am a Platinum Member and booked this hotel for my wife on her birthday so she would have someplace cool to stay while I worked. I requested a 4 PM checkout, but they refused and kicked us out at 1PM saying they needed the room for someone at 4 PM. And they were rude about it. 3 hours to clean a room? Don't think so. No useful business amenities. No Club Lounge, no coffee/tea in lobby, room is not set up for computer work, noisy hotel, restaurant is mediocre and expensive, they charge for parking, they charge resort services, etc. We will not use this hotel again.
September 24, 2014
Rated 5 out of 5 by Kkap This hotel has great features
The scenic view that accompanies a very clean confortable room is a real Plus. My wife and I enjoy the extra perks of out door fire pit located as part of the restaurant adds and extra ambiance to our meal.
Great opportunities to socialize in very confortable and scenic surroundings.
February 11, 2013
Rated 3 out of 5 by mom18 Front desk needs training
No SPG recognition or welcome.
Lack of personal attention by manager to problems. Very disappointed.
June 22, 2014
Rated 4 out of 5 by gordondd9 Great for Legoland
modern resort atmosphere...not as kid friendly as I would have expected given it's location....still trying to figure out what gold SPG status received here....would stay again but realizing only for location not because it is affiliated with Starwood.
November 1, 2011
Rated 5 out of 5 by Codygirl This hotel is way more than you expect
we had a wedding at this hotel recently and the accomodations were great, the staff was very helpful, but our favorite part was the restaurant.....the food was absolutely fabulous, the price was very acceptable, the server was outstanding...thank you
December 30, 2012
Rated 5 out of 5 by Sorry88 Starwood Platinum Breakfast
During checkin the desk personnel do not mention that breakfast is continental only, they ask if you prefer BREAKFAST or additional SPG points. Oh yes, coffee is NOT included so be prepared to pay by the drink, silly as it may seem.
February 18, 2013
Rated 3 out of 5 by DSB25 Resort/Not Business
New hotel but for business in a more remote location and parking difficult. No paper delivery and rooms were very sterile feeling. Additional resort fee and $12 self parking make this for leisure travelers not business.
March 19, 2012
Rated 4 out of 5 by sslybo great family resort
we've been coming to the carlsbad sheraton resort every year since its inception. it was great except for housekeeping. they did not clean very well nor did they leave enough towels. we also miss the club room amenity.
July 30, 2012
Rated 5 out of 5 by Maryd Amazingly kid friendly hotel.
I love the fact that your hotel had so many fun activities for children. Rooms were beautiful and clean. Staff was very friendly and helpful on everything we needed.
Thanks for a great stay. Can't wait to come back!
July 12, 2012
Rated 4 out of 5 by PoliEcon Legoland
Close to Legoland and great for families. Staff organized fun activities for kids including an Easter egg hunt on Easter Sunday. My wife enjoyed a good massage in the spa. Service uneven and food average at best.
May 20, 2012
Rated 5 out of 5 by France09 This hotel was beyond our expectations
We stayed in the hotel for 1 night and the experience was great.The hotel staffs were helpful, friendly and easy to deal with especially Stephanie from Reservation who really helped us in booking.
I was surprised that Sheraton has a private path(walking distance) going in Legoland and it took us 5 minutes to get in the park. The pool and gym were nice and clean. The sunset view was magnificent. The room was spacious, clean and organized. By the way, the location is also great because it is close to Premium Outlet Mall and Carlsbad Flower Field. Overall, we had great experience and we will surely come back and we recommend this hotel to all our friends. Thanks Sheraton!
August 22, 2014
Rated 3 out of 5 by Platinum51 Hotel didn't book my suite!!!
We were using our suite awards and asked for a "suite," top floor with an ocean view, they gave us a "junior suite," bottom floor with HUGE ELECTRIC LINE VIEW!!! They told us at check in it was a golf view, ha!
December 21, 2012
Rated 5 out of 5 by suzie09 Hotel is nice and in a great location
For guests with kids who want to visit legoland and also spend time utilizing great amenities at the hotel, this is a great place. Walking distance/shuttle ride to LegoLand and they have nice kids activities
August 22, 2013
Rated 3 out of 5 by Cornered Misinformation
In booking my reservation it is not noted the extra fee for parking.
If it were not soo convenient to get to Legoland we would not be staying there.
Shame on Sheraton for taking advantage of this fact.
July 10, 2012
Rated 5 out of 5 by cptspg1 VERY relaxing stay!
The beds here are fantastic! The pillows were perfection...the staff was top notch from check in, dinning, cleaning, to check out. Their is a spacious heated pool.
November 26, 2013
Rated 5 out of 5 by Colleen Love this hotel!
This is a beautiful property with lush, green landscaping and lovely flowers everywhere. The entire staff is friendly and greets you where you go. I can't wait to come back.
April 22, 2013
Rated 5 out of 5 by Centrlcst Great Stay
Great stay! Staff was very attentive. Rooms were larger than expected. Buffet was great. Kids had a blast at the pool and hot tub. Great value and good location!
April 9, 2013
Rated 5 out of 5 by Tim31 tim31
very lovely hotel. The Presidential Corporate Suite was excellent for breakfast and for a nightime place to gather. The fitness center was well equipped.
May 6, 2013
Rated 5 out of 5 by jwd797 The hotel has a panoramic view of the Pacific
The Ocean view room has a fantastic view of the Pacific Ocean...and the evening fireworks...make it even more delightful.
January 2, 2013
Rated 5 out of 5 San Diego Sheraton Trip
the hotel, staff, facilities, amenities were top notch. Location was also excellent. Great place to relax and unwind
September 19, 2012
Rated 1 out of 5 by InTownForLegoland Not family friendly
We came to stay at this hotel since it is very close to Legoland. We were told that it was close enough to walk to or they would provide a shuttle service to and from the park. The shuttle service was terrible. Never around or incapable to get a hold of. Tues evening was told it would be at least a 45min wait to be picked up from the Legoland Hotel. Was under the impression that there was a pullout couch bed (sleeper bed) but there wasn't and have to pay $25 for a roll away bed, plus another $20 for valet!!! Over $300 for a room and no coffee or even continental breakfast included. No view of Legoland or the ocean. Not worth the price, at all :(
April 17, 2014
Rated 4 out of 5 by MarisaSD Air Conditioning System is Weird
I was at the Sheraton for an event and only had about 20 minutes to change and get ready in my room. It was a very hot day and my room was very warm when went inside. I attempted to put the A/C on and found out by reading the manual in the room that it takes 15-20 minutes to kick in! So the room was very hot the whole time I was getting ready, which was a pain. Once I got back to the room later that night, it was a pleasant temperature b/c the A/C had been on. Some of these "green" measures are just plain silly and more of a nuisance than they were worth. Also the hallways of the hotel were very warm, which wasn't pleasant, and smelled like curry. The hotel is beautiful overall and well maintained. I would recommend changing the air conditioning system though. We ordered room service for breakfast the next morning and while everything was delicious, the portions were TINY. I got huevos rancheros and I think there were two tablespoons of black beans on the plate. If the hotel is going to charge room service prices, at least make the portions decent. Also, the hotel front desk staff wasn't very friendly and didn't seem anxious to get my room for me even though it was a VIP room.
October 2, 2012