Rated 5 out of 5 by jwd797 The hotel has a panoramic view of the Pacific
The Ocean view room has a fantastic view of the Pacific Ocean...and the evening fireworks...make it even more delightful.
January 2, 2013
Rated 4 out of 5 by MarisaSD Air Conditioning System is Weird
I was at the Sheraton for an event and only had about 20 minutes to change and get ready in my room. It was a very hot day and my room was very warm when went inside. I attempted to put the A/C on and found out by reading the manual in the room that it takes 15-20 minutes to kick in! So the room was very hot the whole time I was getting ready, which was a pain. Once I got back to the room later that night, it was a pleasant temperature b/c the A/C had been on. Some of these "green" measures are just plain silly and more of a nuisance than they were worth. Also the hallways of the hotel were very warm, which wasn't pleasant, and smelled like curry. The hotel is beautiful overall and well maintained. I would recommend changing the air conditioning system though. We ordered room service for breakfast the next morning and while everything was delicious, the portions were TINY. I got huevos rancheros and I think there were two tablespoons of black beans on the plate. If the hotel is going to charge room service prices, at least make the portions decent. Also, the hotel front desk staff wasn't very friendly and didn't seem anxious to get my room for me even though it was a VIP room.
October 2, 2012
Rated 5 out of 5 by Kira Fabulous Resort
Amazing service, staff and location!
April 15, 2013
Rated 3 out of 5 by JMW92649 This is a Family (Kids oriented) hotel
I planned our stay at the hotel simply as a weekend getaway. We both work long hours and needed a couple of days to unwind. We do not have any children, we just wanted some quiet time by the pool and some good meals. Unfortunately, this was not the place for this. Legoland is across the street from the hotel, so you can imagine the number of excited children running around the hotel, the lobby, the pool, the halls, and in just about every room surrounding our room. This would not have been such a big deal, if the hotel was full. I don't know why they put us, a childless couple, in a room at the farthest end of the hotel, the farthest from the pool and restaurant, and surrounded us with children. I used my SPG points for the room and I felt like I was being punished for it. When we arrived at the building we were staying in, there was at least half a bag of trash scattered in front of the door. That trash remained there friday, saturday, and was finally gone sunday evening. When we first got to our room, it was clean, but there was a dirty glass and napkins on the floor 2 inches from our door. This glass and napkins was there from friday afternoon until late saturday afternoon. In addition, 2 of the 3 ice machines in our building did not work.
Most, if not all of my issues with the hotel are management related. The facility is nice, the employees are nice, but not well guided. Lastly, the pool and bar are not very impressive, at best. A better description would be just plan boring.
I would not stay here again, I expected more from Sheraton.
August 27, 2013
Rated 5 out of 5 by cookie beautiful hotel and view
Would love to come back again
February 25, 2013
Rated 5 out of 5 by OttawaFamily2013 Better Than Expected
Nice Room, beautiful pool area (which was heated to be comfortable in December), and a private entrance to Legoland! Staff was accommodating & friendly throughout.
January 1, 2014
Rated 4 out of 5 by Michieb Would visit again!
I was impressed with the level of personal service and courtesy of all the staff especially Kady and Denise!
The hotel was comfortable, clean, and we enjoyed our stay. We were upgraded to a ocean view room which we appreciated, however, one minor complaint was the balcony also overlooked Legoland and the recording at Legoland never shut off and we could still hear it at midnight and had to shut our sliding glass door. It was actually kind of comical but became annoying after 2 nights. Lots of construction also early in the morning out the parking lot, but with the door closed you couldn't hear it.
Would return again with grandkids.
July 16, 2013
Rated 4 out of 5 by GmaC070707 This hotel is kid friendly
We were a party of four with dinner reservation for 7:00 PM. While my adult granddaughter and I were freshening up after a day out with the kids. The kids were busy playing in the room.
As a joke my great granddaughter put her brothers shoe in the room safe. We didn't know how to get the safe open and he couldn't go out to dinner without his shoe.
A quick call to maintenance and the repairman was there within minutes. He discovered the safe was missing a screw and may have locked by itself. He retrieved the shoe, re-locked the safe for a repair call for after we check out.
We made our reservation for dinner and all turned out great.
October 29, 2012
Rated 4 out of 5 by GregYNWA Location Location!
Recently stayed here with my family for Spring Break and the main purpose was because of our trip to Legoland.
Front Desk: Rooms were not ready even though we arrived at 5:00PM. "We'll call you when they are ready..."
Rooms: What one would expect for a Sheraton hotel. These were newly renovated and clean.
Dining: the staff during breakfast at the TWENTY/20 were very attentive and courteous. There is a breakfast buffet which I would rate as delicious but sparse in variety (as compared to other comparable buffets)
Fitness Center: Modern equipment and spacious.
Pool: Although the website says it is heated, it did not feel like it was. The cold pool made for a one time short swim for our family.
Access to Legoland: Love the special access to the park but please beware that this special door opens at 10:00AM. Legoland turnstiles open at 9:00AM but rides don't start until 10:00AM.
Parking: This needs to be addressed as the resort charges a $12 daily rate but there are insufficient spots. On a couple of occasions, we had to park quite a distance from our room. I even saw others just park their vehicles in the Valet Lot.
Starwood Lounge: Not at this location
Late Check out Request: This hotel ("because this is a resort hotel....." as I was told) does not honor a 4PM check-out request. After much discussion, they obliged to a 2PM check-out time. Based on this, one would think that my room should have been ready when I arrived at 5:00PM on the day of arrival.
Ocean View: Our room was an Ocean View which had a higher rate but all we saw was a huge palm tree. Disappointing.
Overall: I've stayed at other Sheraton Resorts where they charge a resort fee and this location proves that all are not made / managed equally. A good stay but felt that it could have been much better. It will continue to attract customers solely on its proximity to Legoland but I hope it doesn't just rely on this.
April 8, 2013
Rated 5 out of 5 by cptspg1 VERY relaxing stay!
The beds here are fantastic! The pillows were perfection...the staff was top notch from check in, dinning, cleaning, to check out. Their is a spacious heated pool.
November 26, 2013
Rated 2 out of 5 by Lucy1234 Beautiful Venue - HORRIBLE service
One would think for such a beautiful resort at a high price, the service would be exceptional.
my room DID NOT receive maid service - i had to call at 10:00 p.m to inform them my room had been untouched since i checked in the previous morning.
i was given false information about transportation service and was talked down to by the head concierge. other staff members kept directing me to someone else - nobody of which had an answer for me.
at the restaurant, we had to send out food back 3 times because it kept coming out wrong, and had a discourteous host.
all in all, i was quite upset that this place did not live up to it's standards and i was thoroughly let down.
September 19, 2012
Rated 5 out of 5 by Beth41 Absolutely Gorgeous, our favorite Hotel
We love the Sheraton Carlsbad! It looks like you are in Hawaii with the lush landscaping with palm trees and flowers. The room prices for this hotel are amazing for what you get. The property and rooms are meticulously clean and upscale. The lobby is beautiful and the restaurant has fireplaces and great ambiance. It sits on a hill and has beautiful views including looking over LEGOLAND. We always stay here to visit family and our only regret is that we can't spend more time on the property because we are always running off to visit. This time my hubby and I got a glass of wine and sat out on our balcony with our little table just to steal a few minutes of the beautiful view over the lawn and hill side before we had to go.
November 12, 2013
Rated 5 out of 5 by Bill33 Simply the best
As a 10+ year Platinum member with over 400 nights on the road, I have sampled quite a few Starwood properties around the world. In all my travels, this is simply the best Sheraton I have ever visited when it comes to the overall family experience. Service is first rate, location (easy walk to private LegoLand entrance) is incredibly convenient, rooms are clean and comfortable, the fitness center is well stocked with the latest gear and the property is safe, attractive and inviting. Just returned from my first visit and we will be making this an annual tradition. HIGHLY recommended for families with young children.
October 3, 2012
Rated 4 out of 5 by JPet good overall stay but...
really very happy with the room and the activities around the pool. our only complaint was an unusual one. our daughter brought a very special stuff animal with her on the trip to san diego. when we got back to the room one night it was gone. we were told it was probably taken along with the towels and/or sheets to laundry. not much of anything was done to help find it. not a valuable toy, but one with sentimental value. she's still upset about it. we're not angry. it was a mistake. but didn't seem like anyone tried real hard to help out. would've been nice if they had. the kind of things you see in tv commercials.
August 12, 2012
Rated 4 out of 5 by LocalGuest Nice, friedly, can be more kids focused
Nice people and rooms. The pool is cool and kids liked it. Clean and friendly. Yet not as kids friendly at times. Key need for upgrade is an old-school kids menu at restaurant of fat and fried foods with not a single vegetable or fruit. Really not a single healthy choice. Situated next to Legoland and when touting locally grown food, they can do better. Why not add a small salmon and a fresh, non-breaded chicken choice with local mixed vegetables or fruit as a side option? In their small Cafe, why not add fozen yogurt for kids for a night-time snack. Would eat on property much more if healthier kid food options.
December 16, 2011
Rated 4 out of 5 by Ann33 This hotel has a great location
This is my second stay and my husband's first stay at you hotel. We had a great room with an ocean view. The room was very large and comfortable. The location is great at the top of the cliffs, and very quiet with a beautiful sunset to view. We will certainly stay here again.
December 13, 2013
Rated 3 out of 5 by creechie Disappointing
In such an expensive and nice resort, I couldn't believe there were no makeup mirrors or microwaves. The balcony was so small, as if it was a perch for birds to sit and defecate on. The lighting in room was terrible, oh and where was the mirror to see if you were appropriate, oh when you first walk in, the darkest part of the room. We reserved a king size, two months in advance and didn't get one. Had to settle for 2 queens, we like sleeping together and not squished up. Bedding and food was great. Warning signs to not touch the water was gross and creepy. Now I know why everything is so green.
July 30, 2013
Rated 5 out of 5 by DadToby Excellent Stay!!!
A small facility, but lots of great features, especially if you are enjoying down time with the family. Staff (thank-you especially to Andrew) went out of their way to accommodate our needs: adjoining rooms, large table seating at breakfast. courtesy late check-out. Proximity to Legoland is a definite plus. The pool and spa are open 24/7. Kids activities offered on-site -- nothing elaborate, but a nice option none-the-less. Wish there had been a club level dining area. However, platinum members can choose the buffet breakfast as their amenity and I highly recommend it! Several members of our family ordered breakfast off the menu, and were also delighted with the food. Overall, an excellent stay!!
August 28, 2013
Rated 4 out of 5 by Noreen64 Water View is actually not
Everything was wonderful except the fact that my reservation was for a room with a water view and balcony. The first room we got was on the first floor with patio not a balcony and no water view. Not good since my kids, age 4 & 6 could climb over the ledge on the patio and run around lawn. I called the front desk and they moved us to the 2nd floor and if we looked really closely we could see a sliver of water between the palm trees. I was told the room is actually a coastal view, still I didn't see much of the coast. I was refunded parking but still feel I paid for a water view and didn't get it.
March 18, 2012
Rated 3 out of 5 by Kazfam Nice time
This hotel was fun! Our high points were that the amenities were outstanding and the staff was really friendly. We loved the pool, restaurants and room service. They also showed movies at the pool which was a cool feature. Low points were poor SPG follow through and attention to detail. The hallways could use a carpet clean and exterior doors and gates were not locked. SPG room upgrade not available neither was the 4pm check out even though the resort was empty. SPG shouldn't over market features that are never available. Overall still a great stay, the good out weighed the bad.
September 2, 2013
Rated 4 out of 5 by Charlville Second Visit
My Wife and I stayed at the Carlsbad Sheraton last year and enjoyed it so much that we came back this year, and once again we enjoyed ourselves. The staff are very helpful, the property is of a very high quality, and is ideally located for either staying on site or exploring the area. My only issue was that the Club Lounge no longer exists, and the Platinum breakfast arrangements are a little confusing at first. The dining room staff were kind enough to explain, and rectify the confusion. Our stay was very enjoyable, and I would not hesitate to stay again or highly recommend the hotel.
September 24, 2012
Rated 5 out of 5 by Michelle316 had a great time!
We went here for 2 nights and chose the hotel for it's proximity to Legoland. The convenience of the private entrance was amazing. Being able to come and go easily between the park & the hotel is a great benefit. We enjoyed dinner out by the pool both nights - although the kids were quite disappointed to find the pool closed the second night. The hotel is beautiful & well maintained. My only complaint was the second night we were kept up late after an exhausting day at the park as the room above us allowed their kids to run back and forth in the room until quite late at night (it was well past midnight) and they were up and at it early in the morning again - which in turn woke us all up way earlier than we would have liked.
August 26, 2013
Rated 5 out of 5 by Donna81 Starbucks!
Unbelieable stay at the Sheraton! Our room was extremely clean and the bed was so comfortable! Only 1 complaint; our room had 2 decaf packets of coffee and only 1 regular blend and the maid left only 1 packet of condiments which had been previously opened and used and half empty. Very disappointed since we love our coffee in the morning and there was only enough regular blend for 1 of us to have a cup. Decaf is a no-no in the morning! We know there was a Starbucks's near the lobby but that defeated the point of wanting to savor a good cup of coffee before you get dressed.
October 17, 2012
Rated 4 out of 5 by Hman Beat my expectations...
The property is beautiful and so well maintained. Every inch of the hotel feels brand new. I expected that the hotel was no more than 6 months old..I was shocked to hear that is 6 years old! Our room was spacious and well appointed. The restaurant was wonderful, quality food, nice presentation and good service. The entire staff couldn't have been more friendly and I we look forward to our next stay early in 2014.
November 18, 2013
Rated 5 out of 5 by Terrie777 Great Stay!
I have stayed at many SPG hotels and this hotel really stands out by with making SPG members feel like they are just that “members” I personally really appreciate that. The rooms are very big and the bed is extremely comfortable. The front desk was very attentive and the food at the restaurant was delicious! Lobster and crab pasta was outstanding! Thank you Nick (waiter) for the recommendation and the drinks at the bar were very yummy also. I didn’t have a chance to get in the pool but it looked splendid. All in all I hope to make it back to this hotel for a longer stay.
January 11, 2012
Rated 5 out of 5 by Moe5 Amazing Getaway
My first contact once inside the hotel was Eric and the front desk. So accommodating, warm and friendly. I knew the stay would be excellent. Next Marissa at the activity desk. Again really warm and engaging.
The restaurant another great experience. Chris McNally the restaurant GM came to our table and checked in. Our server, Shawn what a delightful young man. I would be remiss not too mention the food. More than what I expected. The chef is to be commended. And the craft cocktails also very inventive and tasty. Our stuffed dates out of this world. Everything we ate was just wonderful And I am spoiled by Spanish chef's. I worked for one of the best ones in the county, Jose Andres and The Bazaar restaurant at a Luxury Collection Hotel, SLS. So my expectations are high.
We will be back for another visit during the holidays...
Thank you ...
November 11, 2013
Rated 5 out of 5 by Momof3Legofans Wonderful!!
Everything about the hotel meet expectations or when beyond. We stayed for one night and went to Legoland for 2 days. It was so worth the little extra cost to have the convenience of walking or shuttling to the park in less than 5 minutes. No wasting 15-20 minutes to park, unload and walk. We have a 3 year old and 2 six year olds. We came back at 1:30 for the little one and daddy to nap while the twins and I swam and relaxed by the pool. Such a kid friendily hotel. We look forward to returning to use our $275 for 3 nights promo (2 hr time share pitch required.)
August 5, 2012
Rated 3 out of 5 by Henri34683 Suboptimal Platinum Recognition
As a Platinum member, I was disappointed by the lack appreciation for my continued patronage to Starwood properties. I found the staff to be efficient but not friendly. When traveling for business this is more tolerable versus when traveling for pleasure with family. The front desk staff said they would call me when my room was ready. They did not. They said they would place a cot in my room. They did not.
When I go to other brand hotels I have low expectations but, when I use a Starwood property I expect a much better experience. Very disappointing.
April 4, 2013
Rated 3 out of 5 by Wendyc Lots of issues
My young grandson was VERY upset when we walked down to the back Legoland gate at 9:00 am to have fun and were told we could not enter for another hour at that gate; this should (simply) be disclosed! There were other guests there with young children waiting and upset as well.
Our room was clean, but: one of the bedside lamps was broken; the clock was broken; one of the top flat sheets was torn; we did not have enough towels for the amount of guests (paid for) in the room; and worse of all was the issue with the Legoland back gate entrance time.
June 5, 2013
Rated 4 out of 5 by TravelTime Great location for Legoland - Relaxing feel
The loacation was great for Legoland. The layout was nice and open. Good areas for relaxation outside of the pool. The spa staff were very helpful and provided excellent service. I was however disappointed when I arrived that I was not placed on the Starwood guest floor automatically. I am a gold level member and would expect this to be routine. I discovered there was a Starwood guest floor accidentally. After arriiving at my room I found that it smelled of pets. I asked to be moved to a room in which pets were not allowed. I was placed on the Starwood guest floor at that point. When travelers like myself committ to a loyalty program it is disheartening to find out that the expected perks are not automatically provided. It is disappointing.
October 8, 2012