Rated 5 out of 5 by pickytraveler78 Beyond All Expectations...
The St.Regis Princeville exceeded all of our expectations. The facility itself is fantastic and coupled with an unbeatable location it really is the best possible choice on Kauai. My wife and I were there in September 2012 for our anniversary and they took care of our every need with an effortless precision. All of the luxury you would expect from a St. Regis with personal touches that went above and beyond: everything from hand written notes, to everyone on the staff knowing our names by the second day. The butler suites are out of this world. resplendent in marble and overflowing with creature comforts. The views of the bay and the mountains in the distance shall stay with us for years to come. At least once in your lifetime, you should stay here. we hope to make it several times if we can!!
October 1, 2012
Rated 5 out of 5 by Mikahala A heavenly place to be...
From the great hospitality as we arrived at St. Regis, to the breathtaking view upon entry of the beautiful mountain range, to the helpfulness of all of the staff including the pool workers, to the wonderful Hawaiian music and comfortable lounge area which allows you to go to the lanai and experience the outdoors, to the access to beautiful Hanalei Bay, and to the comfortable room and lovely bathroom...this hotel surpassed our expectations. Mahalo nui!
August 5, 2013
Rated 5 out of 5 by TheBucks Amazing Experience
Every person we came in contact with in the Hotel was friendly. It was by far the best view and accommodations of any hotel I've ever stayed in. In my opinion the negative I had about the St. Regis was that it seamed every other guest there had kids and the pool/ beach area was loud from 7am-11pm with kids. If you are looking for a family oriented place this is great, although for everyone else that takes away from the relaxing aspect.
August 24, 2013
Rated 5 out of 5 by Fahp Families a perfect spot! If you are looking for an adult get away this would not be my 1st choice
Ahh love this location! We were celebrating our anniversary with a get away & a FIRST without our 3 teens. This is a very family friendly hotel. The staff could not have been better. Only glitch is that we didn't want to be around children 24/7 on this one get away. ( kids everywhere ) the pool staff was kind enough to move our seating however no escape from the little ones. An adult pool/hot tub/pool bar would be a perfect addition to this amazing resort.
July 15, 2012
Rated 5 out of 5 by noon Kuaii Experience
Everything was excellent at the hotel except house keeping. this is your weak spot. We were there for 3 nights and had three problems:
-on the first night there was no turn down service or towel
-on the second day, we left the hotel for the beach around
11AM and returned at 4PM to a room that still had breakfast room service there and the room had not been touched
-on the third day, we had no turn down service or towel replacement again.
March 26, 2013
Rated 5 out of 5 by Vasca54 Property Manager
Mark is new to the property, having recently supervised the St. Regis in Bora Bora. He is nothing short of fantastic. Customer-focused all the way, he understands the brand, he understands client expectations and he and his staff, including Shawn at reception and Andrew, one of the butlers, exceed them. Mark should be commended for his outstanding service to your hotel and his ability to effortlessly promote your brand.
July 27, 2013
Rated 5 out of 5 by hawaii13 Wish we stayed longer- everything was amazing!
This was the highlight of our trip to Hawaii. We stayed at 3 hotels on this trip and the St. Regis was by far the best.
Everyone at the hotel was so wonderful- everyone was curious each day how we were going to spend the day and quick to give helpful suggestions. When we would return from our day, those same staff members would ask us how things went. So thoughtful.
Shared everything they loved about Kauai with us! We could really tell they loved where they were from.
The food was amazing!
Loved listening th Hawaiian music and dancers at the bar on Friday night- a must do!
Perfect spot to watch sunset!
Can't stress how wonderful the staff was- they truely made us feel welcome and special throughout our stay. We can't wait to go back!
I highly recommend this hotel to anyone looking to stay on Kauai.
Thank you to the whole team at the St. Regis!!!!!
January 28, 2013
Rated 3 out of 5 by KLfornia Fantastic Location
Had a good 3-day stay at the St Regis. The location, room and facilities were what we expected. We were happy to be upgraded to a partial ocean room view during our stay. Service: bellhop and front desk were fantastic. Valet service and house keeping were good. Pool service though could use some improvement. We left our towels and personal items on the lounge chairs as we took a dip in the pool. We noticed one of the pool staff remove our towels to make room for another couple. When we told him that we were still occupying the chairs, we were told that it was not obvious and gave us attitude for it. We also had the bar menu at our lounge chairs, which he removed and gave to the other couple instead of getting a new one from the bar. Not the level of service you would expect from a St Regis. One suggestion: include free WiFi in the resort fee charge
June 8, 2012
Rated 5 out of 5 by JCrimm St Regis Princeville
My wife and I enjoyed our stay at the St. Regis immensely. Staff was fantastic, knowledgable and courteous. Our only compliant was the urine smell that was emanating from the couch i the suite. The guests prior to us, i guess had accident. When we told the Butler, he immediately steam cleaned the couch while we were out to dinner however the cushions was still smelly throughout. It was like a scene from Seinfield.. the Poppy effect..
April 1, 2013
Rated 3 out of 5 by southtexas A property at this level should be at 100%. Anthing less is a failure
The property was outsanding. Little things not done at this level would make me reconsider. Being told to walk 2 miles to get some coffee because of the very limited service ours is pathetic. Not getting served coffee at a buffet breakfast is far below Ihop standards. Saying Aloha at every turn does not make up for bad communication when checking out. Spa appontment was wrong and needed our correction. Not impressed
March 31, 2013
Rated 5 out of 5 by Jenkins27 Amazing Honeymoon Stay!
Amazing is the one word we would use to describe our honeymoon stay at the St. Regis hotel. From the time we stepped out of the car we felt like royalty. The room, food and service was PERFECT and this will be a honeymoon we will always remember. This was truly five star service at its finest! From this point forward whenever we travel, the St. Regis will be our go to hotel because of this wonderful experience!
December 7, 2011
Rated 1 out of 5 by kamaaina12 Disappointing vacation
Upon arrival valets rushed to help all the cars behind us, had to wait several minutes for someone to notice us. Paid for an ocean view room, got one that overlooked the pool, we had to stand in one corner to see the ocean. When we asked the front desk about it, was told, 'yes that's an ocean view room'. We were given another room only after complaining to SPG hostess. Better treatment at other 5 star hotels.
October 8, 2012
Rated 5 out of 5 by PHX2013 great hotel
Helpful staff, beautiful grounds and great views make this a beautiful hotel!
October 19, 2013
Rated 5 out of 5 by Saltycouple Amazing hotel
Our first time staying at the st Regis Kauai. Everything was five star, from the lobby, to the room, to the way they treated us, to the lovely staff...the pool, views....etc...amazing.
If we had any negative comments, it would be the amount of clutter in the rooms. All the side tables and areas to put personal belongings were filled with too much stuff from the hotel. We had no place to put our belongings, I ended up piling a lot of the hotel belongings in a corner. Then when they turned down our room, they added more stuff.....robes and slippers and chocolates and it was all too much. I think less is more, especially since guests arrive with a lot of their own things.
November 24, 2013
Rated 4 out of 5 by Stefan2803 Good hotel in Kauai
Great location, rooms are clean and offer sufficient space. Pool and whirlpool are very nice. The staff in reception and concierge are extremely helpful. However the staff in the restaurants and at the pool could improve on speed of serving and smiling.
January 7, 2014
Rated 3 out of 5 by October2012 Disappointed
We have stayed at the St Regis in the past when it was the Princeville.
We were disappointed in the quality of food in the restaurants and the overall sense of this being a St. Regis brand hotel.
We stayed in a Monarch Suite which is a higher priced room. Directly outside our room on the 2nd day was a smell SO offensive that I brought it to the attention of the staff. I was told that the carpet was probably just in need of cleaning. Hours later, an air fan was blowing on the spot. The smell remained.
The staff overall was wonderful and the Aloha spirit was alive and well.
However, the food was below average and overpriced. The flavors were bland and the menus were limited. For the price, the hotel brand and the location we expected more.
The St. Regis name implies quality, service and attention to detail. We got the service from the staff and little else.
For the price, not worth it.
October 19, 2012
Rated 5 out of 5 by KatieKat Seriously blew away my expectations!
Talk about not nickel & diming... I expected to pay for everything but was pleasantly surprised to find i was NOT nickel & dimed at all. The free water all over the hotel was a welcome change.
The trip started great w/ a warm friendly welcome from Mark the valet. then Ulalani shocked us with above and beyond niceness at the front desk as well as a very late checkout, which we really appreciated. Jacqueline (Jackie) in the spa reception was so friendly & warm, giving us a spa tour.
We will absolutely stay here again. My husband and I had walked through the property before & thought it seemed over priced & perhaps a bit stuffy. We were floored by how opposite the reality of staying there is - all employees are genuinely friendly & go out of their way to help you. We felt like royalty on our visit, but in a warm, friendly manner. This is my new favorite hotel.
Thank you St. Regis - I am wowed!!
October 30, 2012
Rated 2 out of 5 by traveler1012 This hotel has a great location and beautiful surroundings.
Thought the hotel was in a great location with beautiful surroundings, the staff and management need better training. It should not take 45 minutes to get food at the outdoor cafe at 2pm in the afternoon. Or wait for drinks in the lounge for 45 minutes when there are only 20 people in the lounge. The food was not up to St. Regis standard as I have come to enjoy and quite frankly expect.
March 28, 2013
Rated 5 out of 5 by LauraSue Spectacular Honeymoon
Can't say enough good things about our honeymoon experience at the St. Regis in Princeville. From the 5-star service and food to the breathtaking views of Hanelei Bay from our room, everything exceeded our expectations. HUGE THANK YOU to the concierge staff. They made all of our adventure reservations for us an had the itinerary all printed out for us when we arrived, so simple!
October 1, 2012
Rated 4 out of 5 by DSM81 Beautiful setting only tarnished by front desk personnel
Allow me to preface the review with the fact that I made the reservations nearly two months beforehand. I stay in spg properties often, the full slate from basic to luxury, and my platinum status is always recognized. Not here, on the most significant trip of my life, my honeymoon. The only thing that I was given for over 115 nights of patronage this year alone was a discounted breakfast buffet and the slower of two internet connections. My SPG ambassador called ahead on multiple occasions, with two months forewarning, and the only thing I got was a partial oceans view.
The setting is ideal, the facilities pristine, and the food delicious. Exorbitant cost is to be expected in Hawaii, but $30 for parking is ridiculous.
Stay here for the wonderful views, but do not expect them to behave as if they are an SPG property. If you call them on this point, you can expect a snotty response from a curt front desk attendant.
November 25, 2012
Rated 4 out of 5 by Rico Beautiful Hotel
Were moved into an upgraded room after 2 nights of the butler suites - room view was AMAZING, all you lose is the living room (and the butler service of course) HOWEVER, this room was plagued with issues - AC machine problem, leaking toilet problem and the most annoying thing - elevator noise at night. Staff was excellent - Otherwise, hotel is a charm. DON'T MISS IT!
September 29, 2012
Rated 5 out of 5 by Tina37 My favorite hotel.. period
This is the third time I have stayed at this resort and it is still my most favorite and I will be back.
My only complaint is the service in the living room. It was like it was a different place than the hotel... indifferent staff, slow recognition, slow service and order never 100% correct.
I wont let that stop me from coming back but it should be corrected.
August 28, 2012
Rated 1 out of 5 by denisehn Review
A long wait to check in, 15 minutes. Bathroom sink was not cleaned, had shaving of hair in sink. first day, the rubbish was not emptied. did not like the valet only method of parking. Not having an refrigerator in the room was a dissapointment. Asked for ice, again it came so late, we did without.
August 6, 2013
Rated 5 out of 5 by alexk2127 Great hotel, great beach, great service
Great hotel in a beautiful part of Kauai
January 8, 2014
Rated 5 out of 5 by Schneid Paradise
One of the most relaxing vacations ever. The staff was very friendly and helpful. The only exception was that housekeeping was a little lax. Dirty glasses left in room, had to call for new ones several times. But aside from that, perfection. Perfect setting.
August 12, 2013
Rated 2 out of 5 by MAG2013 NOt St. Regis Quality
Incredibly dissapointed in this property. Property and rooms are outdated. Supposedly upgraded to an Ocean View Suite which did not even have a balcony. Pool and beach lounge chairs are old and uncomfortable and the pool bar was dirty and without several beverage choices.
Staff was friendly and accomodating.
April 30, 2013
Rated 5 out of 5 by missmin78 Family with small kids Review
Stayed at the St. Regis for 2 nights in mid January 2012 with kids ages 3 and 1. Overall, the hotel was fantastic. For families with kids, I did notice a few things that were questionable but the overall experience was great.
Pools/Beach - The big pool was heated to 78 degrees so very comfy and the kid pool must have been 83 degrees or so because it was VERY warm and comfortable for kids (especially since they stay in the pool for hours at a time!). Loved the mini surf lesson in the pool by Kyle. My son enjoyed it so much!
Beach was eh....calm waves were a plus but lots of coral so hard to really enjoy the beach. Bring swim shoes and you will be able to walk far out and enjoy the fish and eel swiming around you.
Food - was good. My son had their PB and Jelly sandwich 3 meals in a row and my daughter loved their mac and cheese. Kids eat free was great, especially for what they charge for the food! The drinks were very sweet and tasted like they were watered down but you felt the alcohol so maybe it was just a great drink.
Rooms - were clean and nice. The DVD player was a plus for kids who like to watch their own shows. The mini keiki robes and slippers were simply adorable. The only negatives were 1. windows have 1 1/2 foot railings even on the top floors. Families with young children need to be VERY careful. I would opt for "less ocean view" just for the safety. and 2. the bath tubs were very slippery. My daughter fell on her head twice. They should offer families with small kids (or older folks) non-slip covers for tubs/showers.
Service - the towel guys were a bit snobby. (all except Rocky who was very cordial from the start). Others were nice to me only AFTER I tipped them. The next day when my mother went to the pool before I did, they did not lay out the towels on the chairs for her. They just dumped the towels down on a chair. Too bad since I came by 10 minutes later to tip him but decided not to. Seemed a little discriminatory in my opinion.
Facilities - views were AMAZING from every angle. Loved the views. The lobby is nice and the grocery/lobby store is very well stacked with all the things you might need! Lobby is clean and open and the bars are very nice and not too loud. The kids room (with mini air hockey, books, toys, guitar hero, tv's LARGE bathroom) was definitely a plus. The only minus was that it was 90 degrees in there!! maybe there was a way to change the temp but wasn't there long enough to find out.
January 19, 2012
Rated 5 out of 5 by Austinswim St. Regis Princeville
An outstanding vacation for the family at St. Regis. Golf was beautiful ; SPA was great; food was excellent Butler service was outstanding as was room service. This was our second trip to this resort and it was so relaxing.
August 16, 2013
Rated 2 out of 5 by df355 Good, but tired
This St. Regis is a good property with a great location. but it is tired and not up to normal St. Regis standards. Service is poor, food is so so, and the facilities are old. The location is the best part and is the main reason to stay.
Overall, I would give it 2 stars, for a property at this level.
June 14, 2012
Rated 5 out of 5 by Kauai612013 AMAZING!!! We will be back!
We just celebrated 4 nights of our 11 night honeymoon at the St. Regis in Kauai and wish we had booked the entire trip here. The views, rooms, and staff are all amazing! We will be dreaming of our time here until we return. The pictures on-line do not do the hotel justice.
June 11, 2013