Rated 5 out of 5 by Candi8 Beautiful resort
Friendly staff. Great facilities. I would recommend this hotel resort to anyone wanting a relaxing break.
July 9, 2014
Rated 1 out of 5 by Rose08 Poor Communication Between Staff Members
Not happy especially we booked 3 rooms and breakfast was included in the package but some how the communication between reception and restaurant where everybody has breakfast was absolutely poor . First 2 days was ok when they got it wrong but when its 3rd final day and the staff still hasnt got it right its very embarrasing for my son. I had to let the staff know that breakfast was included and there reply was "sorry mam its reception not cummunicating with the staff at restaurant.
July 9, 2014
Rated 4 out of 5 by Hamish15 Recognition
This is the fourth year the Shoe Clinic group has used The Westin for our conference. As one of the two directors of Shoe Clinic, I believe that the hotel could recognise us a bit more with maybe a complimentary cocktail hour for our group as an appreciation of us annually bringing 40 odd people to the resort.
July 6, 2014
Rated 5 out of 5 by 14marg Relaxing outlook & great staff
Wonderful relaxing holiday, staff helpful & attended to all my needs. Thank you for a memorable time.
July 4, 2014
Rated 4 out of 5 by BBMinOZ Good option in Denarau
We only spent one night at this resort. The resort is well kept. The garden view room was fine, quite comfortable though starting to look a bit dated. Bathrooms could do with an upgrade though. The pool area is nice though we mainly saw it at night. We ate in the Kitchen restaurant. The steak was excellent but rest of food was average and quite expensive (even with 15% discount). Wine prices also seemed very high compared to Australia. Staff friendly and helpful.
July 3, 2014
Rated 4 out of 5 by JaimeMark996633 Food /Drinks was EXPENSIVE
Lovely place to stay, very comfortable beds!! It was always clean and tidy.
Just too expensive to wine and dine there.
We had a steak meal that came with a token corn salad $70!! Plus you needed to order side salad and carb if required. Heiniken was $15 Fijian plus 20% on top of that.
Keep in mind you can't swim on Denarau and the pools are much colder than the ocean, I forced myself to have 1 swim in the pool over 7 days, spent the rest of the time doing daytrips to the Islands for swimming and cheap eating and drinking.
June 29, 2014
Rated 5 out of 5 by Corinna43 Peace and serenity
The westin Fiji is absolutely wonderful from the moment we arrived the service and facilities far exceeded any previous holiday destinations we have been to. All the staff are friendly, happy and make your stay so extraordinary relaxing and you don't even have to lift a finger. Best spa experience, a massage is a must. The room was perfect, we wanted an island experience and that's what we received, will defiantly return for a future holiday.
June 29, 2014
Rated 4 out of 5 by nibble16 Westin Denerau Fiji - a great stay
Three things let the hotel down:-
1. The rooms were not cleaned or serviced until unacceptably late in the day, around 4-5pm each day. We were up early so there was not excuse, there do not seem to be enough rooms cleaning staff. When we arrived our room was not ready for our 3pm check-in time.
2. The breakfast restaurant was far to busy and staff could not cope with the number of guests on several mornings.
3. The air-conditioning was extremely noisy, so noisy that we could not have it on at nights, unless using ear-plugs.
June 28, 2014
Rated 5 out of 5 by Magness51 Luxury and comfort
Fantastic hotel lobby and pool area. Room was very clean, quiet and tastefully decorated. Enjoyed the cultural night and show.
June 26, 2014
Rated 5 out of 5 by mozzies This hotel was up to our expectations
We were disappointed that we did have to wait 3.5hrs before we could get into our room, we had been up since 3.30am @ certainly was in need of a lie down on arrival. But apart from that our stay was great, everyone so helpful & friendly
June 26, 2014
Rated 1 out of 5 by soUnhappyGuest terrible experience
What horrible experience we had.
Few reasons why we would not be staying at Westin ever again or would recommend to anyone
1/ our confirmed reservation for villas accommodation was cancelled without us been notified.
2/ no alternate rooms booked until we turned up at the hotel.
3/ reception desk have no sense of customer service.
4/ we got rooms made available but not until after 4pm when we returned to check again – was promised phone call as soon as rooms were ready – still waiting for that phone call. No apologies what so ever.
5/ pools are so bloody cold
6/ pool staff didn’t want to issue towels – they cared less about guest busy talking between themselves – was asked “what do you want” off course pool towels what else.
7/ overpriced hotel compared with service and facilities provided. Thanks god we never stayed longer at Westin.
We as two families were so disappointed with the service provided that we would rather stay in some cheap hotel then in Westin.
June 24, 2014
Rated 5 out of 5 by speedway Excellent resort
everyone so friendly, everywhere really clean, food very good, cant fault it, can wait to go back
June 21, 2014
Rated 4 out of 5 Very Poor Room Service
1. Arrive back to room at 5pm, no towels, took 3 phone calls and 45mins to get.
2.Next day ,4pm, room not serviced towels short supplied.
Very disappointed for a 5 Star Hotel.
June 20, 2014
Rated 4 out of 5 by Happy72 Great hotel
This hotel is beautifully landscaped and the upkeep is fantastic!
June 20, 2014
Rated 3 out of 5 by Cazpritch Westin
This hotel is the oldest on Denarau Island. It has a wonderful ambience, especially of an evening. The grounds are well kept and the staff generally friendly.
It is a shame the hotel is let down by noisy rooms and a hit and miss shower experience,e.g.it is hard to get a satisfactory mix of hot and cold water for a shower. The rooms have poor television reception.
A major failing is the lack of toilets to service the wedding chapel and activities on the beachfront. For this reason I could never recommend this hotel for a wedding using the chapel.
June 17, 2014
Rated 5 out of 5 by Kaz60 Can't wait to return
My husband and I have been to Fiji 6 times and stayed at other resorts but this is the best time we have ever had and the most relaxing the saff are amazing .We are already planning on going back to the Westin next year
June 16, 2014
Rated 5 out of 5 by Eric82 Exceeded Expectations
The room was very comfortable & clean, service fantastic and the buffet breakfast superb.
The hotel was so central to everything and everything was well maintained. We will definitely return and recommend to others.
June 14, 2014
Rated 5 out of 5 by beach12 Great place to stay.
Everything was great from the moment you stepped out of the taxi, Staff was friendly, helpful and a delight. The food was amazing, Rooms were clean and of a good size, very comfortable bed, slept very well. Great layout and well located to most of the attraction.
June 13, 2014
Rated 5 out of 5 by Thebigfamily WESTIN RESORT DENARAU
We have had the pleasure of staying at the Westin Denarau a number of times .We always find the faciities well maintained and all the staff in all areas are friendly, caring and go beyond to make our stay memorable.
Well done, we will be back to visit our fijian family again soon.
June 7, 2014
Rated 5 out of 5 by Poohbear09 The most romantic place for a wedding proposal.
Whether it's a romantic getaway, long or short stay the rooms and views are to die for. A short flight from Sydney and we were in paradise. The beds are heavenly and the staff warm and friendly. We were always welcomed back to the resort with a " welcome home,family"
My fiancé proposed to me too so it was extra special. The guitar soloist and the rose petals in love hearts with "marry me" were very special. Thank you Rosi the concierge!!!!!
May 31, 2014
Rated 5 out of 5 by Wellingtonian Loved this hotel and its wonderful staff
A great hotel with traditional features which the other hotels close by don't offer. Pools were never overcrowded and the adult only lap pool by the gym an added bonus. Rooms were a good size and very clean. Only problem was our fridge didn't work that well but there are Ice machines dotted around the place you can use to keep wine and beer cool. Food prices weren't as expensive as we were expecting. The bakery makes a decent coffee and pasta and fruit salads were value for money. We ate at the steakhouse and enjoyed a delicious piece of waghu. Wine at all of the resorts is expensive and I would recommend bringing own alcohol to the resort and having a drink before dinner in your room or on the patio watching the sunset. We also ate at the flying fish and enjoyed another fantastic meal. They have a set menu which is reasonably priced. Finally, the staff were friendly, warm, and extremely helpful. We loved our stay at the westin and will definitely be back.
May 29, 2014
Rated 4 out of 5 by Nifty33 Great Stay
We recently had a week at the Westin and indeed it was a fantastic time with great food,super service by the staff and great amenities.
Look forward to our next return visit.
May 27, 2014
Rated 4 out of 5 by Igcky Enjoyable but some disappointing experiences
Good location from Port Denarau; good facilities, but pool was too cold this time of year. Limited choice in restaurants and exorbitant prices, not worth value for money. Excellent breakfast options. Great views and vicinity to neighbouring hotel. Friendly staff but 3 negative experiences:
- we were only allowed to check into our room nearly 30 minutes after 3PM (official check-in time), even though we arrived at 12.45PM. The reception staff were aware of our presence and should have made our room cleaning a priority, especially because we had a little child who needed a nap. No apologies were offered, not even some welcome drinks or complimentary offers made as compensation. Requested for a room change but not offered. Upon entering our room, we noticed the door going to the garden area outside did not lock (major safety issue). Also, the safe was visibly damaged and somebody must have tried to forcibly open it. A handyman came to fix the door locks very quickly though.
- booked a baby sitter at reception one day in advance for 8AM the next morning as we were going diving, but it must have been forgotten and they only sent someone around 8.30AM, which made us late for the diving trip.
- someone was charging their bills to our room and we had to go to reception to notify and confirm our outstanding bills. It was not Westin's fault though, but it was still unpleasant.
All in all, a good family holiday, apart from the aforementioned issues. Nice and professional staff and we enjoyed our stay.
May 25, 2014
Rated 5 out of 5 by Cooksta11 Nice resort hope you respond to this
Our brief stay which was ment to be for six nights was cut short by the sudden death of my younger brothers loverly wife at only 42 thus we had to immediately fly home on the second night leaving 4 nights not used which we had pre paid for we would hope that you could ad those 4nights to our next stay if we come back and stay at the Westin in the near future please respond to this on my email address thankyou in advance
May 24, 2014
Rated 4 out of 5 by sw17 An architecturally, beautifully designed resort.
An architecturally, beautifully designed resort.
Large open spaces, perfect for children to run around. Lovely pool area, child friendly, but also with individual plunge pools that create a more intimate pool setting - nice for couples.
Depending on your holiday style, if you're wanting to relax, spend your days by the pool, enjoy lovely meals, and have a few sneaky cocktails, this is a lovely resort to do it at.
Also walking distance to the local marina where you can sit along the boardwalk and look out to the luxurious yachts and cruisers. Helicopter rides are available if you would like a better view of the area.
Lovely little area to walk around.
There is a large inflatable water park that comes to life during the days - perfect for keeping the children occupied, but a bit of fun for the adults as well. Along side that is a golf driving range & mini putt putt.
Otherwise, just going for a nice walk around the are... check out the modernised houses, the mansions on the water with their own jetty's and luxurious boats, take it all in. If you're too tired to walk back, a taxi from the marina will cost you approximately AUD$6 or AUD$7 otherwise you can jump on the open Bula Bus for an all day pass of AUD$8 (a great idea for families if you think you might go to and from a couple of times during the day).
A wonderful area, nice to relax & close enough to the airport.
May 19, 2014
Rated 5 out of 5 by William72 Outstanding resort
Most comfortable of our four visits to Fiji
May 13, 2014
Rated 5 out of 5 by Cristian2014 Great experience
I attended a meetting organized by local Goverment. Preparedness, attitud, hospitality and profesionalism was excellent.
May 11, 2014
Rated 3 out of 5 by jash79 Relaxation
Its a very harmonious and releaxed atomosphere. Great after a days work!
May 7, 2014
Rated 5 out of 5 by ToniNelson1 day stay
we used the Westin for a day stay, after we had checked out of other hotel and we had a late flight. Great to have a room as it was raining- used very nice Westin gym, and had a great dinner at Steakhouse before we left.
Only complaint, ground floor ocean view room - I think 2114- was pretty musty smelling, and TV ltd, no discovery/history etc on Sky.
May 4, 2014
Rated 4 out of 5 by sshakespeare This Hotel has Friendly Staff
We stayed recently at the Westin and we liked everything except for the beach access. All of the resorts have limited access to the ocean based on the way Denarua Island is made up. It would be much nicer if the ocean was the same as all of the remote smaller islands around the area.
April 28, 2014