Rated 5 out of 5 by Frances27 WHATEVER WHENEVER
After spending the week in a one bedroom villa I can say that the hotel lives up to its motto. Nothing is too big or little a request and the staff offer exceptional service. I left my phone in a cab and on calling it the cab driver answered and advised he would return it however, once I informed the staff (DK, he is the best !) he offered to review the CTV footage to get the cabs details if he did not return my phone ! The service and staff are amazing and they have really thought of everything to make your stay as enjoyable and memorable as possible...Thank you for the most amazing getaway, I'll definitely be coming back ;)
May 26, 2013
Rated 5 out of 5 by PorscheSean THE ONLY place to stay when in BALI
My wife and I have been to Bali a number of times, this past stay was, without a shadow of doubt, the best. I believe this was because of the W and their overall attention to detail and of course SERVICE. The Ocean facing room was a wonderful size, large balcony to watch the rolling surf and watch all the people around the pools. The Concierge service was first class, of course it helps being in Seminyak, some of the finest restaurants we have eaten in worldwide. The Gym is FANTASTIC, the equipment is state of the art. The buggy service to the main road is CONSTANT, TAKSI service, as they spell it, is easy too. Until you have experienced a Sunday brunch at the WOO Bar you really have not lived !! The Management were caring with a professional manner, tending to my wife's desires with ease. We will be back next August for another week !
August 24, 2014
Rated 5 out of 5 by MTJR Relax on a Trendy Set
A very trendy location a few step from the glamorous restaurants and boutiques of Seminyak. If you are seeking for stunning sunsets from the Woobar, funny barbecues in your own Pool Villa and a 24/24 SPA this is the address!
September 2, 2014
Rated 4 out of 5 by Bernarda If you want trendy, this is the place to be
This W does not yet get a price for hospitality and generously forthcoming attitude of staff. If you search for genuine care, you should look somewhere else (I reduced my rating by one point for the attitude of staff, but depending how important it is for you, it may count for more). If you however go for classy, shiny and modern in combination with a great beach and nice and spacious pools, this place is a must. Seaview rooms have a great view across the ocean and the sound of breaking waves is constantly with you. Breakfast is superb with nice little details (the daily changing lassi is absolutely worth a sin).
April 27, 2014
Rated 5 out of 5 by Tegan World class hospitality and service
W Retreat & Spa Bali did not meet my expectations.. They exceeded them! From the moment I arrived to the very last hours spent making use of the services at Away Spa, the staff at W were more than accommodating, providing a 5 star service which resulted in an unforgettable experience.
I'd like to extend my appreciation to the staff at W Bali for ensuring me a comfortable and pleasant stay. It's the commitment to world class hospitality and comfort that I feel gives W Bali the edge over other hotels.
Since my photos from my trip have gone online I have had friends that are now keen to book with W Bali or visit the Away Spa.
I hope to return to W Bali again in 2013.
November 14, 2011
Rated 5 out of 5 by GarBro WOW Experience
We stayed at The W Bali in Feb '13 in one of the 1 bedroom villas - we were not disappointed. The villas are very well appointed and nothing was too much trouble for the room service staff. We stayed for 4 nights and will definitely be going back. We did have a few suggestions for improvement on the first day of our stay but these were rectified immediately by management and taken seriously. We often go to Bali and stay in private villas (not part of a bigger resort). This time however I realise the benefit of the additional facilities and service provided by The W. Thanks again team and see you soon. Gareth & Steve
February 14, 2013
Rated 5 out of 5 by NickD26 Exceeded in every way
Have loved W Hotels for many years and decided to finally try W Bali. Must admit it exceeded my wishes and expectations in every way. From the team members to the rooms to the pool to the spa.
When you stay at W, you know you are going to have the music, the fashion and the design so be prepared for it. The fusion of all three is fantastic at this retreat.
Interesting mix of guests....families, couples, singles and everyone seemed to be having a great time together. Fantastic, and wouldn't hesitate to recommend to anyone considering a Bali escape in great location.
July 1, 2014
Rated 5 out of 5 by EJB81 Perfect Girls Getaway
Hotel was great, and staff very friendly indeed. Food and drinks very good. Room was nice and enjoyed the bliss products. Spa and gym also nice.
August 25, 2014
Rated 5 out of 5 by Jimbeam86 Excellent hotel amenities
A really good hotel to rest and relax. Food in Fire, atmosphere and drinks at Woobar, Lounging at the lounge area. Everything is so exclusive and special for me and my partner. It's just like a "private world" the moment you enter. Every staff (from the security at the entrance, to the reception staff, to the restaurant staff, etc) were so polite and welcoming. I would strongly recommend this hotel for everyone. =)
April 4, 2012
Rated 5 out of 5 by Wtraveller Beautiful beachside hotel with too many kids
W continues to outdo itself with its beautiful beachside hotel. It retains the W vibe while taking advantage of the breezy beachside setting with its open architecture. It is situated in the perfect location in Seminyak with close proximity to excellent restaurants. The only downside of this particular W is the overwhelming number of children splashing around in the pool and causing disturbance to all the adult guests. It is surprising that, given the young adult reputation of the W globally, this facility has become such a family destination. The W is not set up to support so many children and does not have a kid's club or separate entertainment for them. As such, they remain in the main pool along with all the guests.
June 23, 2014
Rated 5 out of 5 by TVHK Great Location and Excellent Services
The Hotel has a great location for our needs. It was quite and we could hear the ocean from the room. It was very relaxing.
Services in the hotel were outstanding either from the front desk, gym, restaurants and/or house keeping....
Our main contact, Agus, provided an excellent services to us. There was no language barrier and we got everything above and beyond our expectations. We felt like a VIP of the hotel. We higly recommend this hotel for everyone.
The restaurant chef, Kevin, tried to accomodate with our needs when our request was not available. He made us felt so special and important.
February 17, 2013
Rated 1 out of 5 by Tennille Disgustingly dirty rooms
The towels smell like mould! Our bed sheets had black stains and there was hair! A huge leak in the toilet which meant we were unable to use our toilet. The sofa is covered in smoke burns!! Just disgusting!!
The rooms are very very dirty, something you would expect from a low budget hotel in kuta.
We expressed our concerns to management and they sent someone to our room at 1am, very unprofessional, they offered to put us in another villa to sleep while they put a air purifier in our room!!! No apology and no attempt to fix anything!! Of course we didn't move as it was 1 am!!!!!! We were already asleep!
Very disappointed and would not recommend this hotel to anyone. Not at all worth the money.
December 23, 2013
Rated 5 out of 5 by BZELSH Best Hotel Stay!
Spectacular design at the lobby, room was spacious, service was excellent, staff was very friendly, food is really good, easily accessible to popular bars and restaurant.
I was there with my partner on my birthday and upon checked in, they have prepared a surprise cake, a small gift and balloon on the coffee table by the thoughtful staff.
I am truly amazed by my experience with my 3 night stay with W Retreat & a very memorable one.
The only bad thing about it is to find a hotel as good as this for the next trip to anywhere else.
Will definitely be back. Highly recommended!
April 20, 2014
Rated 5 out of 5 by Chino1909 The Only Place To Stay in Bali!
The W Retreat and Spa in Bali is the perfect place for a romantic getaway! The staff are the friendliest we've ever had and catered to all our needs. Hotel's amenities are amazing and loved the proximity to restaurants, bars, the beach and the night life. Definitely recommended!
August 11, 2014
Rated 5 out of 5 by ByronG Outstanding service
As a regular W Hotel patron, I appear to have become guilty of taking for granted the level of service excellence that the group consistently achieves. It took an act that was truly above and beyond the call to open my eyes again to the high-level of service that W provides.
I was looking forward to enjoying the last day of a week-long Bali trip at the W Retreat Bali and as a Platinum SPG member, taking advantage of a late check-out to maximise my relaxation ahead of an evening flight home. On check-in, after inquiring on the late check-out availability, I was politely informed that the hotel was a 100% occupancy and that I would not be able to enjoy this benefit.
At that very moment I was introduced and welcomed by W Retreat GM, Craig Seaward. Without expecting that anything further could be done, I simply raised my disappointment to Craig who promised to look into it.
To my delight I was subsequently advised that W had arranged for another room to be made available for the following afternoon to ensure that despite having to vacate my Stupendous ocean-facing room, I would still be in a position to enjoy the facilities until departure to the airport in the evening.
As I say, above and beyond the call and a testament to the entire team at W Retreat Bali. Thanks again to Craig and the team - I will be back my friends.
August 19, 2014
Rated 5 out of 5 by Fee26 Totally Amazing!
We stayed in the one bedroom villa and we were not disappointed! Everything about the pool area, and room were ultra comfortable and appealing.
The service by all staff members were exceptional and nothing was too much trouble. The Whatever/Whenever service was by far the most helpful as they assisted booking dinner at the top restaurants each night of our stay- and their recommendations were right on the mark.
My husband and I will definitely be back and will now be choosing to stay at other W hotels around the world.
Thank you for making our week of holidays so enjoyable
August 28, 2013
Rated 5 out of 5 by thebear40 Whatever, Whenever....and they live up to their motto!
We recently had a short stay at The W and the service was beyond anything we've experienced anywhere else. Pool side staff could not do enough to assist us and the breakfast was the most outstanding I've ever had. The rooms were nice and comfortable, nothing too fancy, but it's definitely the small details that make this place worth returning to. Cocktails at the beach bar for sunset should not be missed (even though they're not cheap for Bali standards) and the funky, relaxed vibe made it very hard for us to leave the hotel at all. We can't wait to return next year!!
November 6, 2012
Rated 5 out of 5 by TBob14 Fantastic hotels
This is our first time staying in Whotel after several time stays in other 5 star hotel in Bali. This hotel has gret selection of breakfast from buffet to the choices of a'la carte, fresh and healthy juices. It is excellent way of serving the breakfast to start the day with friendly and attentive employees. Room was nicely set-up meet the needs of couple or single traveller, modern and good amenities as well as facilities of the room. The staff at almost entire area are friendly, attentive and proactive. We will definitely coming back to Whotel for our holiday in Bali
March 16, 2013
Rated 5 out of 5 by MDSAFF Unbeatable
The staff were very accommodating and friendly. Excellent facilities in a resort only a few yrs old. We stayed in the 1 bdrm pool vila for our honeymoon and had a brilliant time. Beautiful sunsets to watch from the style of the Woo Bar right on the beach. Get pampered in the AWAY spa and gym great. All restaurants are great. Breakfast at bloo and an al a carte meal at fire. Transport around the resort is great with buggies readily available. Privacy whilst still close to seminyak centre/restaurants. Highly recommend. Don't eat at the deck (A few doors down though).
October 14, 2013
Rated 2 out of 5 by DamienT Not up to standard
Good food and location.
Cleaning is not thorough
Very busy, wouldn’t say family friendly.
More for young couples
August 11, 2014
Rated 5 out of 5 by BornToShop Spectacular, and a wonderful experience!
Having stayed in many hotels around the world, we were greatly impressed by this hotel. The comfort, style, facilities, genuine smiles and professionalism by every single staff member we met, plus some spectacular food and lovely rooms made for a very enjoyable family holiday. We will certainly return and wish that we had been able to stay longer on this occasion. Congratulations to Craig and the entire staff team on a world class, friendly, stylish and welcoming hotel. If the lifts were air-conditioned, it would be perfect, a minor detail! Best wishes.
March 2, 2013
Rated 5 out of 5 by NoraKev There is not much I can fault!
Everything about this place from the moment you step out of the vehicle you came in is captivating and magical. From the design to the staff's friendliness to the sound of the waves as you dine at Starfish Bloo, you will be transported to a slight taste of utopia. The rooms are furnished and equipped with everything you could possibly need and if it isn't, the staff are just a phone call away. The pool has ample relaxation spots and although the sea gets a little rough and you can't swim in it, being in it's presence is enough. I visited in July and got engaged at Pura Batu Balong. One year on, and I will be coming back this July to bask in a little piece of heaven. 'Good job' just doesn't cut it, W. You far exceeded my expectation.
March 25, 2012
Rated 5 out of 5 by TL86 Amazing experience
The service was spectacular, the best I've seen out of any W. Every need was accommodated and there was always someone nearby to help. The setup of the hotel is fantastic. There are many places to relax with a great view of the entire resort. The food was as good as I've had at any hotel in Southeast Asia. I was only there for a few days but I never felt the need to leave the resort.
July 22, 2014
Rated 4 out of 5 by AndreViajante Treat yourself
The Hotel is great, all the staff are really friendly and helpful, the Spa is over rated we stayed in a villa and it was really great just a bit to bright in the mornings and no outdoor TV.... It is the kind of the hotel you should not leave it as it is not that close of everything and the traffic around is CRAZY but be prepared to pay for the services as it is not cheap ....but definitely I recommend the hotel as it is perfect for relax and do not worry about what is going on out side lol
June 23, 2014
Rated 4 out of 5 by Cholene A great get away from the city..
W Retreat & Spa, Bali is wonderful. Overall the decor of the hotel matches with the W brand. Once you arrived at the lobby, you automatically feel the W vibe flows around the hotel. We stayed at the ocean view room which has a breathtaking view. It's great to have such a view everyday when you wake up. The location of the hotel is ideal, a short taxi ride to some fantastic restaurants in Seminyak area. Hotel staff were helpful to assist us to call a local taxi to bring us to our appointed restaurants. Enjoyed every second of our Christmas trip.
November 11, 2012
Rated 2 out of 5 by leon2003 Note meeting expectation
The facilitites are old compared to other W hotels. Two places to have breakfast, one has flies indoor the other served with smelly fruits, we were suspicious that the chef didn't clean up the chopping board after his chop crabs. As a gold member I thought I have a late check out priviledge but I was locked out when I got back to my room at 12:30pm on the check out day. The staffs show their hospitality, this is the only thing that comforts me.
July 6, 2014
Rated 5 out of 5 by Maria50 This hotel is Fabulous!
The hotel is beautiful, very fresh, cool and trendy. The rooms are great also, spacious and confortables. The staff was AMAZING! They were all EXTREMELY attentive, always on hand, super polite and had always a smile on their faces. They made me feel like royalty. Every single detail was taken care off. The only 2 negatives things were that one, the beach was not for swimming or relaxing in a chair beacuse the sea was very violent, had rough currents and the sand was dark and very dirty. So, if you are looking forward to enyoing the beach, this is not an hotel for you. The second negative aspect were the elevators beacuase even though they are beautiful and always smelled deliciously, they don't have AC so, it always felt very hot and claustrophbic.
February 20, 2014
Rated 5 out of 5 by Globalflier Simply the Best...Better than all the Rest!
This could be the W Bali's theme song and it wouldn't be an overstatement. From the prime location in hip and happening Seminyak, to the stellar W restaurants and the white-hot Woo Bar, it just doesn't get better than this. What makes this W very special is the staff. Everyone is focused on your experience-even when the going gets rough. Though my hiccup was not a hotel related problem, I was amazed at how fast the management and staff quickly mobilized to solve the problem. Five star to the core! Can't wait to return.
May 11, 2014
Rated 4 out of 5 by Dram14 Great stay!!
A wonderful hotel. Staff were 2nd to none -so friendly, helpful and really went out of their way. The only downside would be the pool. There was no adult only area that you get at most upmarket hotels. Still, it wasn't a deal breaker and would certainly return and recommend to friends!
July 27, 2014
Rated 5 out of 5 by WarrenM Lovely hotel; stylish, great food, warm staff
I've stayed twice at the W Seminyak. The rooms are stylish, beautifully lit, clean and bright. The fit and finish is of a very high standard.The food is very good; we enjoyed breakfast at Fire and the Lounge, tapas at the Lounge, and dinner at Starfish Bloo. The staff were always warm and friendly and nothing was too much trouble. The Spa is without a doubt the best we have seen, although is not cheap for Bali.
We had a wonderful view from the ocean front room - across the pool to the beach and right down the coast.
We will be back.
November 25, 2011