Rated 3 out of 5 by omsalem not at all a st regis experience
I arrived to the hotel at 6pm sharp. All 3 rooms that I booked WERE NOT READY. Had to wait till 7.15 to go to 2 rooms and 8.30 for the last room. The rooms did not have any shampoo and had to ask them to get. Never saw the butler nor did anyone upon checking in told me about the butler. I always stay at the st.regis NYC and this was NO st.regis im used too.
July 4, 2013
Rated 4 out of 5 by Scot12324 Great facilities let down by small points which matter most
My family and I stayed at the St. Regis Saadiyat Island for 2 nights (Thurs & Fri) to celebrate my 40th birthday.
There is no doubt that the hotel is stunning and the facilities first class but the smaller, finer points remain in the mind the longest.
Check-in & out - too few facilities by far and sadly following the standard 5 star Middle East practice of alleged VIP facilities which ultimately delay the process and lead to stressful start and finish to your visit. You want to get in, and get out as quick as you can - don't plan on this being achievable.
Family pool - beautiful but beware a Friday afternoon when hordes of uncultured but extremely pretentious and demanding day-visitors descend to eliminate any element of tranquillity with defiant refusal to follow pool staff instructions and endless "give me" demands.
The room - double beds which sag into the middle and are painfully soft. AC which even at the lowest setting roars continuously without ever reaching your desired level of coolness, after 2 nights we were all praying for own beds at home.
Kids club - excellent - cant praise it enough
Sontaya - excellent although the waiting stuff can sometimes resemble a flock of lemmings. Food is terrific however.
Olea - great buffet which flatters to deceive. Hot courses are warm rather than hot, and the waiting staff all look like they'd rather be anywhere else than there.
Highlight of the trip - on Saturday morning 10am when the uniformed security guard at the family pool loudly cleared his throat like a south Indian cleaner and then spat the gloop into the ornamental pot close to the pool. Stuff of legend.
June 29, 2014
Rated 5 out of 5 by Mawgroup Holiday Perfection
My wife and I have just returned from a 2 week stay at the St Regis and were completely bowled over by the quality and presentation of what can only be described as a stunning hotel in an equally stunning location. From the moment we arrived we were impressed with the friendly welcome and check in and the beautiful room (we were kindly upgraded to a seaview room the day after) and also the tremendous quality and themes of the bars and restaurants. We really could not find fault with anything. But a great hotel is all about the staff and I have to say Max that they are all now starting to gel as a team and really do have a "can do" attitude together with a smile. They all made our holiday special and if I may just say an extra thankyou to Emmanuel and Ruslan in the Manhattan lounge, Diyana and Candy in Olea and last but not least, Dami from the lifeguard team. Many thanks, well done and we look Forward to seeing you again very soon.
June 27, 2013
Rated 5 out of 5 by Hulk Romance, Romance, Romance
I have been to many 5 stars luxurious hotels around the world, and discovered that St. Regis is one of those which I really liked and felt VIP from the staff service and readiness. It is wonderful for all occasions, Couples, with or without children. Each member will have a portion of fun and relaxation.
In short, I will come again.
January 13, 2013
Rated 5 out of 5 by Velsan my favorite hotel in Abu Dhabi
We have spent an amazing weekend at the hotel! Loved the rooms and especially the bathrooms with two sinks and great rain shower.
Associates were attentive and responded quick to requests.
Front Office did exceptionally well, special thanks to Vartan, Assistant Front Office Manager, who looked after us.
We will be back soon!
August 19, 2013
Rated 5 out of 5 by Ragge This hotel has everything
Coming to Abu Dhabi for both business and leisure, S:t Regis met all of our expectations. Great location, fantastic staff, very nice room with a beutiful view and fantastic food. We enjoyed also the beach and a swim in the see. You are on a resort, but close to down town Abu Dhabi which is great.
December 18, 2012
Rated 5 out of 5 by Sherine Excellent stay at a fantastic hotel
St Regis is a great hotel with excellent service. From the rooms to the F&B - everything is fantastic. Would recommend the property to anyone travelling to Abu Dhabi. The rooms are very comfortable and spacious. Staff are very helpful. What more could you ask for when you decide to get away??
July 14, 2013
Rated 5 out of 5 by Knight Totally Pampered
After many stays with St Regis Adu Dhabi it is
Always the best the best hotel in Abu Dhabi
The hotel is really remarkble!
Fabulously friendly, helpful and resourceful staff. Bneautiful spacious and comfortable room
The shinning jewel in the SPG crown .
Thank you St Regis and many thanks
July 18, 2013
Rated 5 out of 5 by Frquentflyer1943 My experience at St Regis
This a fabulous resort we only stay one night for the Rolling Stones concert but I would certainly go back again for a longer stay.However we did have a problem with some of the staffs lack of the English ,after we checked into our room we ask three of the staff were we could get a light meal and a beer and they didn't know or could not understand us.when we returned from the concert at about midnight we went to the bar for a drink and snack our food took an hour to arrive part of it was wrong which took another 20 minutes which took around to about 1'30 am .we did find the drinks and food expensive however I will go back but not drink as much
February 23, 2014
Rated 1 out of 5 by George Bad experience
Arrived on time for our check in and only one room was ready. Had to keep calling until 18.30 hrs for the second room. Eventually got tired of this and complained to check in. Finally got our room. Staff levels of English was poor, which was frustrating. Family do not want to return.
February 12, 2013
Rated 5 out of 5 by dibi Elegant hotel, great location
This elegant hotel is conveniently located on a wonderful beach and, at the same time, is very close to the city centre. Large rooms and very confortable salle de bâine, terrace with view. Very rich breakfast buffet. Goods restaurants in the hotel. I would like to be back soon!
July 14, 2013
Rated 5 out of 5 by Soyyo Weekend
I must admit that the amenities, services and staff kindness superseded my expectations !
The room design impressed me : everything is studied to the simplest detail.
I will never forget the hospitality we were met with specially at Turquoise. The staff was simply great !!
August 18, 2013
Rated 5 out of 5 by AbudhabiKev Stunning
Great location that feels like its miles away from Abu dhabi. Fantastic rooms with great shower and bathtub. Restaurants all brilliant. Well trained and attentive staff always around. Poolside and beach areas very relaxing. Well worth a visit. Treat yourself.
July 3, 2012
Rated 5 out of 5 by Oliver Exceeded our expectations, specially the "TurqoiZ"
We have stayed at many St. Regis hotels and this one also exceeded our expectations. The suite, the lobby, the Manhattan bar, the restaurants, the decorations and vegetation in the hotel, all kept the St. Regis promise. We did not take our entire family this time, but the activities for kids and amenities for babies and children in the "menu" seemed incredible. But the TurquoiZ restaurant was so good that we tried to visit it every time during our visit. Our only problem is that we needed a not so common 240-to-110v power converter (not adapter) for a hair dryer, which was not available but the hotel technical staff purchased one in Abu Dhabi, and placed it in our room the same day, going beyond their responsibility and helping our power conversion problem. Finally, the gym and indoor lap pool are both amazing, specially if you are used to go to a gym, even with a spinning room. I would suggest to the hotel offering dates for guests in the lobby, as done by other hotels and lounges in the UAE. Congratulations to everyone at the hotel!
April 22, 2013
Rated 5 out of 5 by Addi a perfect holiday-week
I spent 1 week with my family in the resort.
We enjoyed the days very much. The staff was
very friendly and helpful.
But let me make a note in terms of the dinner
buffet: There were meals for children missing
-like french fries or chicken wings-.
September 11, 2012
Rated 3 out of 5 by Deb1956 managers need to train staff better
My husband and I spent a weekend there with a very good deal. We had Friday Brunch and a 4pm check out the next day with breakfast included.
Rooms are lovely and big, bathroom is amazing. Coffee and tea is not available in room but has to be ordered from the personal butler. The concept is great but when you wake up I love a coffee straight up not have to wait over 20 min then we were only given enough for 1 cup each so had to re order and wait again.
Our Brunch was worth 500dhs as champagne was included but couldnt order a cocktail or a spirit drink. Now for that price you would think you could get any drink as every other hotel in the UAE does! The managers at the restaurant really need to train their staff better how to give 5* service. as the hotel is but not the staff. There was no entertainment for the Brunch either which other top end Brunches have.
We spent a lovely morning on the beach but were never offered water other than when we arrived. we have stayed at a lot of hotels here and the ones you remember or want to go back to always have that little bit extra personalized service.
January 6, 2013
Rated 5 out of 5 by PeterDubai St Regis Saadiyat : Couldn't fault it!
5 Star from check in to check out; Rooms really quite superb and friendliness of staff , service and food outlets all exceeded expectations. Definitely recommend.
December 8, 2013
Rated 5 out of 5 by dion Amazing Hotel and Exceptional Staff
Amazing stay for 2 nights getaway from dubai, felt as if you were a million miles away! facilities are sensational and staff excellent! food quality was gourmet standard.
July 3, 2012
Rated 5 out of 5 by MOHAMED79 This hotels has a lot of Facilities
Room and Bath area are spacious, Variety of foods especially at breakfast at OLEA restaurant.
Honestly, the most lovely hotel I stayed in
December 4, 2013
Rated 3 out of 5 by Picky101 Excellent hotel but some teething problems with service
Staff kind and attentive but a little bit amateurish performance for a hotel of this standard.
Pigeons a problem on room balconies and not cleaned up.
November 25, 2012
Rated 5 out of 5 by gogsyboy Stunning hotel
The hotel was spectacular and the staff could not have been nicer. Amal in the butler service was excellent.
December 15, 2013
Rated 5 out of 5 A truly wonderful experience
A five star hotel that is trully child friendly - I struggled to believe it to be possible until I stayed at the St Regis on Saadiyat Island.
The sheer professionalism and friendliness of the staff -- and especially those at check-in, concierge, the sandcastle club and the Olea Restaurant - is second to none. Our special thanks go to Mohamed at the Cabanas Pool, and George at the Olea Restaurant for greeting us warmly time and time again. Our three children loved their stay, as die my wife and I. We also greatly enjoyed our ability to sneak off for the occasional Arabian Red Snapper in the Manhattan Lounge.
Would we go back? Try and stop us!
August 27, 2013
Rated 5 out of 5 by joko1457 Wonderful Time
Mediterrainean feeling is guaranted.
The best Bathroom you can feel lucky.
The Hotel is defenetly the best i see before.
September 15, 2013
Rated 5 out of 5 by sguirari Great stay
We enjoyed every minute of our stay! We just wished we could stay a little longer, the hotel was fully booked.
May 26, 2014
Rated 5 out of 5 by Taldebsi Dec brake with family
Excellent hotel. Great food . Amazing pools ... Wonderful kids club .... The only thing missing is the lounge
December 28, 2012
Rated 5 out of 5 by TheBlunts2013 The perfect place. And the very perfect hotel. Thanks to its location, facilities, transport connections, and staff.
Having been travelling the UAE for more than ten years on a quite regular basis makes us confident to say that the St Regis property on Abu Dhabi's Saadiyat Island is one of the best hotels and resorts in this area. In terms of service, accomodation, GYM and SPA facilities, pool areas, and the hotel's wide-stretching private beach, it might be considered, for the time being, as the number one in a highly competitive market. The resort's location ensures easy and quick access to and from Abu Dhabi's airport and major places of interest. The St Regis on Saadiyat Island provides very convenient lodging and long lasting senses of well-being for those who travel on business and those who travel on vacation. As people make it happen, thankful acknowledgements should go to the hotel's workforce with significant attention to the concierge team, thereof BELLE, MARY GRACE, and NOUR, to our reliably and confidentially operating butler MAURO, to the restaurant staffers, thereof IVAN R, MANJULA B and STEFAN G , and to the lifeguards with NIKOLA and others. If you check in at the St Regis on Saadiyat Island, ask for the above-mentioned to get your requests processed according to your expectations.
August 10, 2013
Rated 1 out of 5 by hotelie Bad management
The hotel management is the worst i have ever experienced in a luxury hotel.
May 16, 2013
Rated 3 out of 5 by Dubai They have to increase the stuff
We were waiting for 3 hours for check in (checked in at 4:30) and not all rooms were ready.
February 24, 2013
Rated 5 out of 5 by Marknic1964 A Fabulous Place to Stay
A fabulous luxury Hotel that offers you unique and unforgettable moments of staying..
August 1, 2013
Rated 5 out of 5 by T1977 Close to Excellence
Service and food superb. Staff extremely helpful. The setup is extremely wonderful.
August 11, 2013