Rated 4 out of 5 by BubA Property great, service lacking
We stayed here in early December 2011 for a tropical break. The pool, room, lush gardens and impressive lobby all create a luxurious setting. However, there was one major setback:
- the tour desk ladies were unprofessional, hostile and generally unhelpful. They have computers at their disposal yet failed to use them for the most basic of requests (eg finding information on AJ Hackett Bungy).
December 12, 2011
Rated 2 out of 5 by Sad73 Lovely pool
That was about it.
The staff were very dysfunctional with poor communication.
The fire alarm went off three times with guests leaving their room and staff ignoring everyone, when we asked what was going on not one staff member said anything, our room had no airconditioning and smelt bad, our group booking was split up over the resort with room on different levels and in different buildings!
There was a terrible mold problem in the a-la-carte restaurant and our booking was not correct, the staff got the orders wrong on numerous occasions and then the bill was wrong, the staff at the pool bar were rude and not helpful our drinks order was lost for an hour! The breakfast was good but again the staff could not help in any manner we asked for a table for 12 and were completely ignored. The coffee is terrible.
If the hotel was fixed and staff trained we would recommend the hotel as the location is amazing
January 14, 2013
Rated 1 out of 5 Cancellation policy STINKS
We stayed at a tired run down looking hotel called the Sheraton Mirage in Port Douglas. I would NEVER recommend anyone to stay. Whilst the staff were friendly enough it fell well short of what I would expect of a hotel of this standard. Also their cancellation policy stinks - I will NEVER again stay at a hotel linked the the SPG. If you are going there re think your alternatives.
October 30, 2011
Rated 3 out of 5 by Roges65 Tired and in need of TLC
This is the 3rd time we have stayed at the Mirage Port Douglas in the last 5 years. We had a very poor experience the previous tim e and nearly looked elsewhere, however we love the location, on the beach and a lovely 20 minute walk to town. Breakfast was fine but the poached eggs were terrible. Hard and poor for the price you pay to stay. Staff were much better this time. Unless radical changes are made we will not be returning.
July 20, 2014
Rated 4 out of 5 by kylerob29 Great lagoons and Gardens - Expensive
The Lagoons/Pools and gardens are truly amazing but that is where it ended. Room price per night was quiet high and any additional purchases where ridiculously expensive:
- $20 per day for internet
- $5 per person, each way for their own shuttle bus into town (2.5km to walk)
- $15 per hour, per kids to play on blowup toys in pools
- $42 p.p for breakfast
- $19 to watch a movie in room
- We wanted to order some desert (one brownie) in room $15.50 and $10 delivery charge (150m)
- $12 for a beer around the pool (waited 30min and was warm)
July 9, 2014
Rated 5 out of 5 by bryan65 relaxed and friendly
the hotel is very comfortable, the rooms are spacious and tasteful.The position on the beach is wonderful.We enjoyed our stay so much that we have booked to return in 10 days time.
July 26, 2014
Rated 5 out of 5 by Stephend82 Lovely resort
The grounds of the Sheraton Mirage are wonderful. The location is excellent, right on the beach and close to town. Staff were responsive and caring. The hotel however is rather dated and in desperate need of a major makeover. The buffet dinner was average with the choice of food rather limited. The breakfast buffet was excellent with a wide range of food.
July 21, 2014
Rated 5 out of 5 by Coffey Mirage stay
Excellent, unfortunately our initial room had a leaking airconditioner within 5 min this matter was resolved with the conceirge immediately moving us to a new room, very swiftly and effeciently handled no problems what so ever!!! Restaurant was very busy excellent service as well as excellent food, we went back for a 2nd night very happy!!
March 15, 2013
Rated 4 out of 5 by Greatholiday Great location and beautiful gardens
The gardens within the hotel and golf course grounds are absolutely amazing, very good to explore and enjoy. Pools are amazing, clean and provides calm atmosphere. But, only downside was after our stay we needed a drop-off at another hotel, this would not be provided even though it was less than 1 kilometre away!
July 22, 2014
Rated 1 out of 5 by AUVisitor2012 Terrible
Waited ten minutes at registration desk. Had to call number to get someone to check us in at 6p. Unsanitary bathroom linen (do they even check the rooms?). Had to call twice to get this fixed at 8a as I don't think they believed us (photos!). Ancient facilities in need of renovation and staff in need of direction regarding service.
June 20, 2012
Rated 2 out of 5 by Paule101 This Hotel needs refurbishing
Whilst the grounds are still lush and beautiful the Mirage is in desperate need of a refurbishment. The room decor and furniture is dated and the bathrooms are probably from the original build. The bedding in our room was uncomfortable and again in need of replacement.
Food quality was average and for a resort of this size quite limited, and over-priced.
We also spent time at other hotels in Port Douglas and whilst they did not offer the same lush feel, found them to be modern and offering better food quality and superior value for money.
July 6, 2014
Rated 2 out of 5 by PortDouglasTraveler Needs Improvement
The grounds of this hotel are lovely. We stayed here during a very rainy time and we appreciated the covered walkways. We understand the hotel is due to be refurbished and it is in dire need of this.
Some of the drawbacks/issues we experienced:
- Lots of stairs to get to and from room and to and from restaurant.
- Musty, moldy smell in lobby and room.
- Furniture in lobby areas as well as room was very dated.
- Moisture issues were apparent.
- Air conditioning in the room was difficult to regulate.
- Bugs in the room - very small "ghost" ants.
- Dim lighting - need brighter lighting in the room.
- Bedding had a duvet but no flat sheet; we requested a flat sheet to be put on our bed because the duvet gets too warm.
- Reasonably priced restaurant/cafe is needed; both restaurants in the hotel were very high-priced and the food was marginal.
- No other restaurants nearby; requires a taxi into town.
The staff was very wonderful. Perhaps the remodeling will make the hotel more satisfactory.
February 10, 2014
Rated 5 out of 5 by Rhonpon Wonderful staff
We were treated like royalty during our stay over Christmas, 2011. I would like to especially thank Sharon (at the concierge desk) and Jai (who cooked our omelettes and made sure I didn't miss out on any pancakes the third time round). We could not fault anything during our stay. Thank you, we'll be back!
December 30, 2011
Rated 4 out of 5 by AnnC0121 Resort
The Sheraton Mirage has a true resort feel and look. The hotel needs some updating here and there. The staff are happy and helpful, even though at times doing wonderfully multi tasking. Perfect location and great amenities are available..Both family friendly and a romantic getaway place.
November 5, 2013
Rated 1 out of 5 by Savvy A shocker
Your grounds may be 5 star but the accommodation would struggle to meet 3 stars. Very disappointed. Had to be moved to a new room as it stunk of dampness. Staff did not pay any attention and were poor. Nothing about this trip was good. Was supposed to be relaxing but far from it.
August 5, 2012
Rated 5 out of 5 by Sandi29 Thank you
I took my two sons and daughter in law and grandchildren for a short stay over Christmas. Nothing could have been designed to help us " wind down" after a hectic year. I love the Sheraton at Port Douglas and will keep going back and keep taking family and friends there.
Thank you so much.
December 28, 2012
Rated 5 out of 5 by Happy53 Awesome
The whole complex for its age is amazing. Grounds are spotless & highly maintained. This is a credit to the staff. There are many places to have your own private time out within the complex. The 4 of us felt we where in heaven. Congrats to all staff & management for our perfect stay.
August 29, 2012
Rated 2 out of 5 by didee dissapointed
we were quite surprised that the hotel was so tired and run down, the room we were in smelt mouldy and the features in the room were extremely old and outdated.
we were surprised that this is still rated as a 5 star hotel, or maybe we were just given the worst room in the house ??
November 10, 2012
Rated 5 out of 5 by Calliemom Great stay
We had a wonderful stay and absolutely loved the hotel. We were not sure exactly what to expect after we had read some negative reviews on Trip Advisor, but our stay was flawless. Our room was beautiful, clean and the grounds are breathtaking. Would highly recommend this hotel.
March 14, 2013
Rated 5 out of 5 by Spike99 Still one of the best
The place looks better than it did 10 years ago and the service was everything you would expect it to be. Port Douglas has held on to it's character and was pretty much the same place I remember. The family had an awesome time and voted it "the best holiday ever!"
September 9, 2013
Rated 2 out of 5 by Belleavenue Old and Shabby
I stayed at this hotel in 1997 and it was wonderful one of the best resorts in the world! But sadly it has been left to deteriorate. Its appearance outside and in is shabby, faded and old..Such a shame that this lovely hotel has been so badly neglected.
October 27, 2013
Rated 5 out of 5 by ANGELA AHHHHHHHHHHHHH
I LOVE MY HOME BUT SHERATON MIRAGE PORT DOUGLAS PROVIDES ME WITH A GREAT ESCAPE AWAY FROM WINTER CHILLS WITH WARM & FRIENDLY SERVICE ITS A LUXURY HOME AWAY FROM HOME WITHOUT THE STRESSES OF HOME LIFE, WITH LITTLE OR LOTS TO DO, THIS WAS MY 5TH VISIT
June 5, 2013
Rated 5 out of 5 by sujepa Wonderful resort in a fantastic place
we had a wonderful week at sheraton mirage. The resort facilities are fantastic especially the amazing lagoon pools. The staff are very friendly and helpful and the food is fabulous. Rooms are good and beds comfortable. We will be back for sure.
November 30, 2011
Rated 4 out of 5 by KP4520 Tried and old Hotel
We have been back to this Hotel several times and each time it gets older and run down with poor upkeep.
Several items were on the dangerous side so we wont be going back until it has had a full makeover. Great location.
November 3, 2013
Rated 4 out of 5 by Phoebe11 Bit outdated
The decor and furnishings were a bit outdated but the beds were very comfortable. I think the beautiful gardens and pools made up for the daggy decor. The portering and general service was excellant.
June 15, 2013
Rated 5 out of 5 by nina48 pools pools
we went on our delayed honeymoon,the sheraton was wonderful,service excellent ,beds/rooms so clean and comfy.
staff is great and kind.meals are top shelf.the pools are so many all beautiful.
June 6, 2013
Rated 1 out of 5 by Poor Faded and worn
Poor The hotel decor is worn out. Towels are frayed. Furniture is chipped. Carpets are worn. Service is mediocre. Manager does not preserve amenities for guests.
September 8, 2013
Rated 5 out of 5 by rob2 5 star at its best
We had high expectations of this resort and we were not disappointed and this was due to all the happy, friendly and helpful staff. This resort is paradise.
February 24, 2013
Rated 5 out of 5 by Smacky Sheraton Mirage is just amazing!
We have been staying at the Sheraton Mirage Port Douglas for some years now. We travel up at the same time each year & every year its just wonderful!
September 4, 2012
Rated 5 out of 5 by Ernie Great Hotel, Great Service, Great Everything!
I recently took a group of customers to Australia and stayed at the Port Douglas Sheraton Resort. I was very impressed by the service and the quality of rooms, staff and food. i stay in a lot of hotels and this place exceeded my expectations. The management and staff are to commended for their effort to make me look good to my customers. I wish we could have stayed more nights as the facilities and pools were so nice and relaxing. i know this hotel made an impression with our group and they will be back at some point. Thanks again to the Sheraton in Port Douglas in ensuring they keep up the good name and reputation.
Ernie---- Alberta, Canada
April 7, 2012