Sheraton Mirage Port Douglas Resort

  • Port Douglas Road
  • Port Douglas,
  • Queensland
  • 4877
  • Australia
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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs will incur extra charges. Dining Children ages 3 and under dine for free in Lagoons Restaurant. Children between the age of 4 and 12 can dine from the children's menu. Airport Shuttle Children between the age of 2 and 12 years travel on airport shuttle bus at children prices. Children under 2 years of age travel free. Please note, there are no baby seats in the coach service.

Rated 3.8 out of 5 by 289 reviewers.
Rated 5 out of 5 by Another enjoyable stay We have stayed here a few times before. Once was over Christmas with relatives from UK. Another time for a Wedding Anniversary. Last week our stay was only one night as we were meeting old friends off .the Diamond Princess and we live only 40 minutes from the hotel. Our room with lagoon view was excellent. The bed was very comfortable, there was lots of storage, the bathroom was spacious and the hotel room had a lovely view and was so spacious it was like an apartment. We think the Starwood Program is very worthwhile. November 30, 2013
Rated 4 out of 5 by Always a relaxing break Always enjoy relaxing into the Port Douglas Mirage surroundings. We are Cairns locals and have been coming since the opening week Other than breakfast, you would not know the number of people at the resort. The only downside is the rooms need a little refreshing, and the beds need replacing( which I think they are working thru) ours was not up to a standard we would expect - poor sleep is always a bummer. June 30, 2014
Rated 4 out of 5 by Excellent resort Although the facilities are scheduled for a refresh, the resort layout and beach is impressive. The staff were extremely positive and helpful at all times. I would recommend this resort to families more than for couples. July 3, 2014
Rated 4 out of 5 by Hotel has excellent choices for breakfast. Pros: Excellent breakfast choices Very spacious lobby for gatherings Friendly accommodative staff all around Large & well maintained garden setting & lagoon Cons Very limited menu choice for pure vegetarians. Restaurant chairs are uncomfortable- sink in as you sit. Some room locations need long & climbing walk to lobby, challenging for people with knee or foot problems. No complimentary WiFi, expected in this day &age. Adding complimentary shuttle service to town-centre would be nice. January 10, 2014
Rated 5 out of 5 by Made travelling with a toddler easy! I was very impressed with our recent stay at The Sheraton Mirage Port Douglas. I was a litte hesitant at first travelling and staying at a 5 star resort with a toddler, but the staff made our stay most pleasureable. Everyone was always very happy to help and extremely friendly. The resort facilties were excellent and the lagoons were picture perfect! I would highly recommend this resort to anyone, and would not hesitate to stay here again. Thank you for making our holiday perfect! February 14, 2013
Rated 4 out of 5 by The Resort We were both very happy with our stay Yes in places the Resort is looking a little tired but the Staff Service in all areas was First Class We had a problem with our room air conditioner and they promptly moved us into a Larger and Better Room which wasn't our intention but all the same very much appreciated The Restaurant meals from Breakfast up was wonderful First Class as well Very Happy with everything March 2, 2014
Rated 1 out of 5 by An embarassment for the Sheraton brand Not having been refurbished since the 1980s, it is clear that the property managers have little concern for the needs of today's hotel guest. While the staff were all extremely helpful, friendly and very responsive, the hotel property is simply outdated, under-maintained and a severe disappointment to a loyal Starwood guest. If you don't care about modern facilities, this is the place for you. As for me, I could not wait to check out and race away from this place. October 10, 2012
Rated 5 out of 5 by An Amazing Escape in Paradise We had one of the best stays at the Mirage Resort Port Douglas. The setting was magical, the accommodation first class and the service was just outstanding. The hotel design and layout alone are breathtaking in their beauty, but it was the hotel staff that made the difference. Everyone, from the check-in desk, to the porters, the service and restaurant staff and even the gardeners were simply fantastic. They were polite, extremely helpful and happy to oblige. It really did make a huge difference. We also appreciated the environmentally friendly approach taken with discounts of $30 per day for each day you did not have your room serviced. The food was super, the pools amazing and the location out of this world. One of the best stays we have had in a long time. Well done to all the hotel staff who made this a wonderful stay for us. July 11, 2012
Rated 2 out of 5 by Made me question why I bother with SPG hotels. Overall a disappointing stay when compared to many of the other Starwood and Sheraton hotels that I have experienced. Staff service was mediocre at best when checking in, ordering food and using the bar services. I understand the rooms were much 'cheaper' then other Sheraton hotels due to the outdated rooms and hotel but the service was less then satisfactory. Otherwise overall just a very ordinary stay. June 25, 2014
Rated 5 out of 5 by A brillant place to holiday We spent 10 days here and cannot fault our experience. The pool and facilities are just wonderful. It is a perfect location next to the beach and is an easy (about) 1km walk along the beach to the town centre. The food is plentiful and delicious and we cannot fault the staff who were attentive, polite and courteous. It was wonderfully relaxing. The surroundings were beautiful and our room (we had a lagoon view room) was spacious and clean. October 2, 2013
Rated 5 out of 5 by This hotel has great facilities and staff We thoroughly enjoyed our stay at Sheraton Mirage Port Douglas. The rooms are spacious, the grounds beautiful and the staff very friendly and professional. June 30, 2014
Rated 4 out of 5 by All Round Value My wife and I along with another couple recently spent a week at the Mirage. The service from all the staff we encountered was A1 . The food in the restaurants was of a high quality, with particular reference to the Seafood Buffet. The general surrounds of the resort are vast and offer a great getaway to people of all ages. We thoroughly enjoyed our stay and have no hesitation at recommending the Mirage for your next holiday. November 12, 2013
Rated 5 out of 5 by A week in paradise Pure relaxation with friendly accommodating staff, exquisite pool locations, superb food and enchanting gardens. Truly a special piece of paradise. The atmosphere succeeds in making you relax and calmly drift through the day. The accommodation was extremely comfortable with convenient access to all amenities. The whole resort is very well set out and obviously prides itself on setting high standards in all areas for its guests. June 25, 2013
Rated 1 out of 5 by Old and Tired!!! Do not stay here! Hotel needs refurbishment desperately!! Bathroom fixtures are disgusting! Old and Tired!! Should not have The Sheraton Name on it! I am a Canadian who stayed New Years eve and was very dissatisfied to say the least! I contacted the Sheraton customer service and they were useless too! Do not be fooled by the pictures on the internet.....Think three times before booking. January 23, 2014
Rated 3 out of 5 by Loved the location Love the size of the room, the grounds and the pool area. However it is dated and looks tired. Also it would have been good to have better and less expensive snacks and dining on the premises. When refitted we would definitely come back again. June 27, 2014
Rated 4 out of 5 by Property great, service lacking We stayed here in early December 2011 for a tropical break. The pool, room, lush gardens and impressive lobby all create a luxurious setting. However, there was one major setback: - the tour desk ladies were unprofessional, hostile and generally unhelpful. They have computers at their disposal yet failed to use them for the most basic of requests (eg finding information on AJ Hackett Bungy). December 12, 2011
Rated 2 out of 5 by Lovely pool That was about it. The staff were very dysfunctional with poor communication. The fire alarm went off three times with guests leaving their room and staff ignoring everyone, when we asked what was going on not one staff member said anything, our room had no airconditioning and smelt bad, our group booking was split up over the resort with room on different levels and in different buildings! There was a terrible mold problem in the a-la-carte restaurant and our booking was not correct, the staff got the orders wrong on numerous occasions and then the bill was wrong, the staff at the pool bar were rude and not helpful our drinks order was lost for an hour! The breakfast was good but again the staff could not help in any manner we asked for a table for 12 and were completely ignored. The coffee is terrible. If the hotel was fixed and staff trained we would recommend the hotel as the location is amazing January 14, 2013
Rated 1 out of 5 Cancellation policy STINKS We stayed at a tired run down looking hotel called the Sheraton Mirage in Port Douglas. I would NEVER recommend anyone to stay. Whilst the staff were friendly enough it fell well short of what I would expect of a hotel of this standard. Also their cancellation policy stinks - I will NEVER again stay at a hotel linked the the SPG. If you are going there re think your alternatives. October 30, 2011
Rated 2 out of 5 by Needs Improvement The grounds of this hotel are lovely. We stayed here during a very rainy time and we appreciated the covered walkways. We understand the hotel is due to be refurbished and it is in dire need of this. Some of the drawbacks/issues we experienced: - Lots of stairs to get to and from room and to and from restaurant. - Musty, moldy smell in lobby and room. - Furniture in lobby areas as well as room was very dated. - Moisture issues were apparent. - Air conditioning in the room was difficult to regulate. - Bugs in the room - very small "ghost" ants. - Dim lighting - need brighter lighting in the room. - Bedding had a duvet but no flat sheet; we requested a flat sheet to be put on our bed because the duvet gets too warm. - Reasonably priced restaurant/cafe is needed; both restaurants in the hotel were very high-priced and the food was marginal. - No other restaurants nearby; requires a taxi into town. The staff was very wonderful. Perhaps the remodeling will make the hotel more satisfactory. Thank you. February 10, 2014
Rated 5 out of 5 by Mirage stay Excellent, unfortunately our initial room had a leaking airconditioner within 5 min this matter was resolved with the conceirge immediately moving us to a new room, very swiftly and effeciently handled no problems what so ever!!! Restaurant was very busy excellent service as well as excellent food, we went back for a 2nd night very happy!! March 15, 2013
Rated 1 out of 5 by Terrible Waited ten minutes at registration desk. Had to call number to get someone to check us in at 6p. Unsanitary bathroom linen (do they even check the rooms?). Had to call twice to get this fixed at 8a as I don't think they believed us (photos!). Ancient facilities in need of renovation and staff in need of direction regarding service. June 20, 2012
Rated 4 out of 5 by Beautiful surroundings & excellent service The peaceful & relaxing surroundings were enhanced by the friendly and attentive service throughout. This was my second stay with other family members and I will definitely be back!! June 25, 2014
Rated 5 out of 5 by Wonderful staff We were treated like royalty during our stay over Christmas, 2011. I would like to especially thank Sharon (at the concierge desk) and Jai (who cooked our omelettes and made sure I didn't miss out on any pancakes the third time round). We could not fault anything during our stay. Thank you, we'll be back! December 30, 2011
Rated 4 out of 5 by Resort The Sheraton Mirage has a true resort feel and look. The hotel needs some updating here and there. The staff are happy and helpful, even though at times doing wonderfully multi tasking. Perfect location and great amenities are available..Both family friendly and a romantic getaway place. November 5, 2013
Rated 4 out of 5 by Excellent location Excellent location, beautiful suroundings, very welcoming staff. The hotel s nevertheless a bit old and would benefit of some renewals. June 26, 2014
Rated 1 out of 5 by A shocker Your grounds may be 5 star but the accommodation would struggle to meet 3 stars. Very disappointed. Had to be moved to a new room as it stunk of dampness. Staff did not pay any attention and were poor. Nothing about this trip was good. Was supposed to be relaxing but far from it. August 5, 2012
Rated 5 out of 5 by Thank you I took my two sons and daughter in law and grandchildren for a short stay over Christmas. Nothing could have been designed to help us " wind down" after a hectic year. I love the Sheraton at Port Douglas and will keep going back and keep taking family and friends there. Thank you so much. December 28, 2012
Rated 3 out of 5 by Ripe for a reno! LARGE rooms, large bed, large bath, large bathroom and storage. Good view across the immaculate tropical gardens. Short term quick fix, is to make the doors to the accom hallways quiet/gas closures. This was noisy early and late. Biggest free form pools I have ever seen! Sheraton hopefully have this hotel at the top of their reno list as it would be stunning again, at the moment other hotels in the area outshine it-yet it is has the best beach position of them all. VERY friendly staff and porter (in the LARGEST Foyer!) :) June 8, 2014
Rated 5 out of 5 by Awesome The whole complex for its age is amazing. Grounds are spotless & highly maintained. This is a credit to the staff. There are many places to have your own private time out within the complex. The 4 of us felt we where in heaven. Congrats to all staff & management for our perfect stay. August 29, 2012
Rated 2 out of 5 by dissapointed we were quite surprised that the hotel was so tired and run down, the room we were in smelt mouldy and the features in the room were extremely old and outdated. we were surprised that this is still rated as a 5 star hotel, or maybe we were just given the worst room in the house ?? November 10, 2012
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