Rated 4 out of 5 by Manu27 Great facilities poor service
Despite the excellent resort it is, has few employees or some ot their employees don't accomplish the standard is required. Very few waiters @ the pool, it takes so long to be attended, one of the days my room was ready around 8:00 pm, on our check in room was not ready on time and when we arrive it has some dust.
And something that I cant believe is that I unfortunately I left my sandals at the room after my stay, and for the quality of the hotels I'd expected to recover them but housekeeping didn´t find them. I just try to recover them because I was going back to Cancun due to my job in other case I'll assume my omission.
July 16, 2012
Rated 2 out of 5 by HCT24 Poor Service
My family and I stayed at this Westin last week and though the property is nice, the staff has a lot to work on in terms of customer service. We stayed mostly by the pool since we have small kids and couldn’t believe we had to wait almost an hour to get service to order lunch. This is even after we asked two other waiters for assistance, one a female who was very rude and told us “I am not your server!”. Apparently she ONLY works on the beach. However it was apparent that we had 4 very small children with us, one which was a baby and would have expected prompt attention. My husband had to finally talk to the Manager about this and all he could say was sorry. Unbelievable!
Also be prepared to pay very high prices for food. Nothing is on the house, not even a glass of milk for the baby and they make sure to let you know that it’s going to cost you. As Gold members we supposedly get some perks. One was free drinks at this restaurant La Madonna in the mall. We got our drinks, my daughter accidentally spilled my husband’s. When I asked the waiter for another one, he said that it’s going to cost us. My husband hardly drank a sip!
We have stayed at numerous Westins around the world, and this one surely lacks in service. Will not be spending our hard earned money by coming to this resort again.
August 15, 2014
Rated 5 out of 5 by Heidi2014 Hotel is the best location in cancun
Hotel is located across the street from many shopping areas, bus line and restaurants. We have stayed in other resorts in cancun and the westin's service is superior to the other resorts. The staff is excellent and accommodating to their guests needs. The new spa and staff were wonderful. Looking forward to returning next year.
July 16, 2014
Rated 2 out of 5 by Cancun2013 Doesn't live up to Starwood
The service at this hotel is really uneven. Some staff are very helpful, but a disturbingly high percentage are truly bad. The rooms themselves are just decent; they are several notches below what is typically expected out of a Westin and obviously cater to the spring break crowd. The hotel sells itself on its luxe grounds and its amazing Caribbean views, but otherwise is pretty subpar.
January 3, 2013
Rated 1 out of 5 by HAN71 DO NOT STAY AT THIS HOTEL
As a Starwood Platinum for Life, this property and the staff service was the most disappointing I have had. Three points you need to remember: 1. They DO NOT value SPG/Platinum guests- their focus is on Time Share residents 2. The staff service is poor- starts at the top of the organization Ernesto Me and Alberto O, all the way down to the front lobby supervisor Gustavo D. I am not putting their full names, as most likely you will get a email from Alberto or Ernesto apologizing for your stay and i guarantee they don't mean it. 3. Most of the rooms are quite far from the beach, and the numbering system of the hotel rooms is confusing. Please save your money, points, or whatever, and don't waste it at this hotel. I have asked Starwood to put a flag on the website, that this is not a typical Starwood property- so folks don't get ripped off. We checked out of our room within an hour and checked into another property nearby - much better property and most importantly the staff was welcoming and knew what hospitality and service really means.
May 18, 2014
Rated 5 out of 5 by Teresa168 Exceeded Expectations
Westin Lagunamar definitely exceeded our expectations! The facility is well maintained and staff throughout the resort were very friendly and made us feel very welcome. Our personal concierge Maggie Salazar was exceptional and made us feel so welcome. The concierge makes it so easy to book tours and activities at discount rates and be sure to book dining reservations through them. We booked two dinner reservations and received a free round of drinks for everyone in our party at both restaurants!! We also booked airport shuttle through the hotel front desk and it was reliable and efficient. The resort pool is absolutely beautiful with the largest infinity pool I have seen. The stretch of beach along the hotel zone was beautiful and very clean. Can't wait to return to this destination. Our whole family had an incredible vacation thanks to Maggie and all of the many hardworking hotel staff. Highly recommend.
March 31, 2014
Rated 5 out of 5 by tmills91 Cancun Spring Break
We went there with the family for spring break and found that the hotel was not overrun with partiers. I actually think we saw more babies then we did college kids. Room was quite large and well stocked with a full kitchen stocked with cookware.
Pools were very large and all the reviewers comments about not being able to fund a lounge chair are unfortunately correct. It was a bit of a pain. The other disappointment was that the pool drinks were quite bad. I'm not sure if it was bottom shelf booze or mixers but we quickly went and bought our own alcohol and made drinks in our room.
As a platinum guest we did get a very nice breakfast spread but as far as platinum recognition that was about it. Check in time was 4 and that's probably being generous. I didn't get a room until after 5 and the hotel was not full.
The best thing about the hotel was that the staff were very friendly. Everyone from the valets (Henry I think??) to the wait staff went above and beyond to be nice and it wasn't a fake nice that you get at some hotels. That would bring me back to this property over any SPG recognition.
I'd also add to get a few shots from the take 5 photographers located by the family pool. They came out amazing and prices were very reasonable.
March 30, 2013
Rated 4 out of 5 by THR7 Comfortable hotel with good service in centric location
Like: Clean, comfortable rooms with complete kitchen and washer/dryer; nice, spacious hotel facilities (pools, restaurants, etc.) and beach; attentive, personalized service; good quality food
Dislike: Very poor internet; poor SPG recognition; hotel lifeguards trying to force guests to swim within the same crowded space on a long, public beach
April 15, 2013
Rated 2 out of 5 by SPGGoldCP One night was enough to not come back
I was very sad being a SPG member and having stayed at other Westin hotels to have this bad experience at this hotel. I was there less than 24 hrs and I have a list of things that did not work right. After staying at a hippie hotel in Tulum where service was great I arrived expecting a lot more from this beautiful smelling hotels!!! I got that and a nice room. The rest went all bad. I could state the lack of a full mirror and an ironing board in the room as the little things that I could live without. Or the Margherita that tasted like lemon juice at the sports bar. Even the fact that they did not have fresh squeezed orange juice (even though they boast of having a healthy menu). But the concierge I was told to call in case I needed something never answered (she did send a nice welcome e-mail and called when we arrived, but when I called to ask - several times- some information, never did answer.) Or the fact that we left the hotel without having breakfast after waiting for more than half an hour for some Chilaquiles (we asked without cheese or cream and were brought to us twice with cheese and/or cream and the third time they were horrible) is really not acceptable for a Westin. Or the business center where there is nobody to assist you to print your boarding passes and every time you ask for help on the phone you are sent elsewhere in a quite big resort. I hope all this gets looked after instead of just falling into a tourist trap category hotel.
April 30, 2013
Rated 5 out of 5 by RichardR64 Awesome Week Stay
It was a first trip to Cancun. We had an awesome time. Only couple things went wrong but got fixed. Grills in 2 areas didn't work. Pool Bar not open when said it was to be. But those were very minor problems and they fixed them. Staff was awesome. I would like to say a huge congrats to Valentin who was very helpful to our group.
June 10, 2013
Rated 5 out of 5 by Amit14 Amazing location and great facilities
We stayed at the Resort for 5 nights at it was an amazing experience to say the least. As soon as you enter the lobby you know you have a treat waiting for you. We got upgraded to a 1 bedroom suite and it was beautiful. Well, I arrived at 2:30 but i had to wait till 4 (check in time) before they handed me over the keys even though I am a platinum. I did not mind as I was hungry and was able to walk to the mall right across the street for some lunch. The beach is amazing and you have service on the beach. Man I loved it. Just stay on the beach and nice food and cold beer is served on the beach while you soak yourself in the beautiful view of the deep blue sea. There is no lounge for Platinum member so I chose the breakfast as my amenity. They provide limited 'Continental breakfast' and not the full buffet which kinda sucks. But overall the hotel is amazing and I would recommend it to everyone. And yeah the concierge is also great providing you with great information.
May 6, 2012
Rated 5 out of 5 by Fillup Outstanding in all regards
This property exceeded our expectations. The staff was extremely friendly and helpful. The facilities were outstanding.
December 17, 2014
Rated 3 out of 5 by Disappointed1111 Disappointing housekeeping service
I wasn't able to check in until past 4PM because my room wasn't ready. My family had to sit around and waste our vacation time waiting for a room. Then, for the first several days, my room wasn't cleaned until past 6PM. We came back to room for a nice shower before dinner each day and this was disappointing. I had to ask for extra towels for several days because my room wasn't cleaned earlier. I complained each day, and one of the nights, at past 10PM, a housekeeping showed up to clean my room. I told him the room was cleaned a few hours earlier - apparent miscommunication between the hotel staffs. Good thing my kids were still awake. The hotel started to clean up my room before noon starting the 4th day. On the last day, I asked for 2 more hours for checkout (noon instead of 10AM# since they were late putting me into the room when I checked in. No deal. As a Platinum member and a world traveler #I travel 50% of the time# , I have been to a number of Westin properties around the world, and as with other Westin properties, this is another nice looking property with good amenities but it apparently has logistical challenge with housekeeping during busy season. They know December is a busy season #everyone at the hotel told us everyday how busy they were in December), and the hotel should've been prepared for this uptick. Also, the floor was never cleaned. I mopped the floor with dirty towels for the first few days and the towels were were black. This kept us in our slippers. Then the dishes, which housekeeping cleaned, were never clean. I wiped them with papertowel and they still had stains. We redid the dishes everyday and rather preferred the housekeeping not do the dishes. I started questioning why anyone would buy a vacation timeshare at this property with such a poor housekeeping service and a ridgid check-in/out policy that won't honor their own check-in time. Disappointed.
January 4, 2013
Rated 5 out of 5 by cancun12 Another excellent stay
Just returned home from another fantastic stay at the Lagunamar, 4th stay in the last 3 years has become a bit of a tradition for my 88 year old father and my 6 year old son. Upon check in we were surprised to go to go to our room number to discover we were upgraded to a one bedroom villa. The room was perfect for us, the additional privacy and space was ideal. As always grandfather and grandson enjoyed time at the pool and location of the property. New expansion gave additional swimming options. Hotel was fully booked but with three large pools never felt crowded. Staff attentive and friendly as always, grilling facilities ideal for a family stay and club sandwich at the swim up bar massive. Beach is great, Westin has lifeguards in attendance on the beach. Walking to La Isla shopping mall is easy and convenient. I always recommend Westin Lagunmar when asked where to stay in Cancun. Regarding wifi, yes wireless can be spotty - I bring my own travel wireless router, plug into the LAN line and create my own wireless connection.
August 12, 2013
Rated 5 out of 5 by reggie8529 Great Property and Location
My family and I just got back from a week-long stay at the Westin Lagunamar property and we had a great time. The property was outstanding with 3 great pools and the beach all at our disposal. The property was full, but didn't feel crowded. We were able to get pool chairs with ease on most days.
Our only negative issue with our stay was that our room was directly over the kitchen (#724), and we could smell fried foods whenever we returned to our room after a day at the pool. We could have requested a different room, but did not want to go through the headache of packing up and moving, plus we were only in the room for a few hours per day. The smell was not noticeable once in the room for a few minutes.
Many of the concerns of other reviewers, like construction issues, were non-existent. The majority of the construction is complete and there was no noise what-so-ever.
We thoroughly enjoyed ourselves at the Lagunamar, and plan to visit again in the very near future. We highly recommend this property to anyone considering it as a future vacation destination!
April 15, 2012
Rated 4 out of 5 by Dopey Bait and Switch
Overall, everything at the facility was good. My issue was that I selected a junior suite with a ocean view/partial ocean view and I was assigned a junior suite on the ground floor. The only view I had was several trees and a slip of ocean through those trees. They told me to check to see if there was another room available the next morning but who wants to spend their vacation running to the desk to switch rooms?! And as soon as you walk in the hotel, everyone pushes you to meet "your concierge". And the reason they want you to meet your concierge is because that is the person who is going to do the hardsell on you for one of their timeshares. They offer you enticements with discounted tour activities if you agree to take a 2 hour tour of their timeshare program. To top it off, my concierge gave me incomplete information on the tour we signed up for stating "its all inclusive"..you won't need any money. All I can say is.."BUYER BEWARE". But like I wrote at the beginning, the facility itself is nice. Just skip meeting "your concierge"!!! And if you wanted a room with a view, you better confirm this!!
May 30, 2014
Rated 5 out of 5 by mikeg Hotel has great decor and staff was friendly.
First time to Cancun. They really appreciate starwood members. Received an upgrade and late check out.
Nice staff. Also ask about the professional pictures that they will take of you and your family on the beach.
June 25, 2012
Rated 5 out of 5 by tonjul88 Beyond our expectations!
My husband and I came to the resort to celebrate our 25th anniversary. This is our first visit to Cancun. When we were arrived at the resort, we were welcomed with many smiling faces. We were in awed with everything in the resort. We enjoyed relaxing in the sun in the infinity pool as well as the beach. We dined at the 3 restaurant in the resort. We met a very friendly staff named Marco. He went above and beyond in giving us the outmost service. We will definitely come back to this resort for its friendly staff, cleanliness and great location. Looking forward to bringing the rest of the family next year!
December 7, 2013
Rated 5 out of 5 by TcJohnson The Great Staff at the Lagunamar
The mark excellant of any facility are the people who work there. I had the benefit of meeting not just one but a number of those people. To began with Delfina and Toni two of the best concierges I have ever encountered made sure all our concerns and issues were resolved to our satisfaction. To our friends in the Ocenia Resturant Henry , Jimi , Tomas,Armondo ,Freddy ,and Publeo I thank you for making our meals ,tasteful and good. To Gerado the best porter thanks also for the timely and quuick delivery of our bags even though your cart was loaded to the top. Finally thanks to Romy and Maryann for helping in excercising our option to buy into the Lagunamr resort , my sincere thanks to all of you and I will be seeing you again soon:)
December 2, 2014
Rated 5 out of 5 by Finbow2012 May 2012 - from UK
We are coming to the end of our week at the Lagunamar and we can find absoulutely no fault whatsoever with the hotel, its facilities or the staff - who were ALL unfailingly courteous, professional, polite and helpful. Michelle our "personal" concierge gave us useful and succinct advice on local shopping and restaurants and we made full use of the discount voucher.
We found the food far superior to what we have experienced in other similarly located hotels and the drinks/food were very good value for money.
Our room was fabulous and the hotel grounds are superbly maintained.
We booked a trip to Chichen Itza through the hotel and all the arrangements were perfect.
If you really want to be very awkward the pool loungers could be a bit more comfortable - but this really is digging too deep for issues.
We can't comment on the spa as this is currently "work in progress" but our 2 x 50 minutes with Dalila was a pretty good substitute!
All the staff really deserve a big official "thank you and congratulations"!!!
A truly wonderful week.
Adrian and Helen - from UK - visiting during an exchange week through Interval International
May 26, 2012
Rated 2 out of 5 by Chicago34 First And Last
Lagunamar is a great property very nice pools and beach, great location. It is a shame to get poor service from this property.
Front Desk Supervisor Hector was very rude while he is handling my check in. I had breakfast included in my room rate he was telling me other wise, after I showed him my confirmation email saying that i have full breakfast included.. this is how he responded!! I LET YOU HAVE THE BUFFET!! My friend you dont let me have the buffet I paid for the Buffet.
I wish we never had breakfast at your restaurant. Poor Service. Server just drop the coffee pot on the table with no cups No greetings what so ever.
I feel like all Hotel customers treated different than vacation owners.
When I was checking out I still got charge for breakfast i waited 45 minutes for supervisor to come in and fix the problem.
Well supervisor was Hector !! He was eating his dinner thats why i waited 45 minutes. I was told he was in the meeting,
but they did not know I can speak Spanish
His co worker confirm that he was eating.
over all Horrible experience as far as the service. As much as I love the property I am sorry I am not coming back.
February 28, 2014
Rated 5 out of 5 by LuluBlue Excellent choice
We loved the Westin Lagunamar, it was a great choice. The hotel was more than we expected, it is very family-oriented. Excellent amenities and great staff.
July 18, 2012
Rated 3 out of 5 by George5 Numerous disappoints from a loyal guest
We recently returned to Lagunamar for our second year in the row during our three kids spring vacation from school. We had a fantastic vacation there in 2012 and were very excited to return this year.
While we had a nice vacation overall, we will likely not return to the Lagunamar property, nor can we highly recomment it. In brief, our issues were as follows:
- The thermostat in our room was broken and hthe room was freezing. It was fixed and then the temperature was fine.
-We had hot water problems in the room that the staff attempted to fix, but never got fully resolved. Thus, we spent seven days often taking cold showers and had to endure workers coming and going.
-The wait staff at the restaurants were all very nice and curteous, but they were obviously not staffed or managed properly because they weren't able to be attentive to tables. On average, I probably waited 15 minutes between the time we were finished with our entire meal and were approached to get the bill. One evening, I had to wait at the table for 35 minutes to get the bill. My kids all went up and went to sleep while I sat at the table making multiple requests to sign the check.
-One evening, they brought our our whole family's food except for my four year old son's. He was kept waiting for twenty minutes to get mac and cheese after everyone else was served. Further, they lied when we questioned it by saying that they didn't have any available and had to make it all anew, even though kids at the table next to us, who sat down after us, were served mac and cheese at the same time as their parents received their meals.
-One day, they didn't even bother to clean our room. The maids showed up at 6PM as we were all getting dressed for the evening. They then returned at nearly 9PM and buzzed repeatedly at the door when our little kids were asleep. We had been out of the room from 8AM until 5PM that day when maid service should have happened.
-Also, we had agreed to take the "90 minute" Ownership tour because we had such a strong affinity for the property going in, but that too went awry. 1) They insisted that both my wife and I attend, saying that it is "mandatory" that we both go. Even though we have three kids, they insisted and said we could leave them in a kid's club area to play Wii. We would have been more amenable to ownership if they were flexible on this, but they were not. We preferred to have one of us go ont he tour, and the other stay with the kids. Further, the tour was supposed to start at 9:30AM but they didn't have a tour guide available. At 10AM, when there was still no tour guide, we informed them that we would still need to end the tour at 11AM as originally scheduled. Not start the "90 minute" clock from whenever the guide showed up. They argued with us over this instead of understanding that we had made a concession and blocked out 9:30-11AM. At that point, we canceled the tour and decided to not only NOT consider ownership, but to not return to the resort again as well.
Finally, the one truly positive thing I can say goes to an individual who works there - not to the hotel itself. While loading in a cab one evening, the cab driver strangely decided to hit the gas and take off before the back door was closed and my kids had fully loaded in. My four year old son was right in the doorway and his leg would have been crushed by the back wheel of the cab if the valet hadn't of acted fast and yanked him out of the way just in the nick of time. It was a terrifying incident and the valet truly saved our son. We are obviously thankful to him and made sure that his act was known and commended. However, I must also point out that no one from the hotel management staff bothered to check on us following that. There was no phone call, no note, nnor a simple fruit basket when something truly scary had happened and a devastating accident on the property had just been narrowly averted (by the valet).
Put it all together and it just adds up to not worth returning.
March 26, 2013
Rated 5 out of 5 by MeriDan Toni is an outstanding concierge
We have been Westin timeshare owners for over 8 years. Of all our vacation visits using our resorts, Toni was the best personal concierge we have ever had. She went out of her way to help us with dinner reservations and excursion plans. She was outstanding in everything she did even if it was just a smile and a hello when we saw her. Her enthusiasm impressed us the most and deserves recognition for a job well done.
Lagunamar seems to have the best staff, always willing to help, in the restaurants, around the pool, and at the beach. Above and beyond what we have experienced at other resorts.
June 27, 2014
Rated 5 out of 5 by zhuangzi Great property, more timeshare than Westin
Beautiful property, the villas are quite large and very nicely appointed (at least in the newer half of the property), pools beautiful, nice mini golf, restaurants very pricy but quality of the food very good. The mall across the street has lots of other dining options, some good shopping, an aquarium that’s a bit small and tired but that my 6 year-old really enjoyed on a rainy day. Wireless internet is atrocious, as reported in other reviews, but the wired option works fine. Keep in mind that this is one of these Westin Timeshare places, with the emphasis much more on the timeshare aspect than the Westin aspect: don’t expect much, if anything, in the way of SPG recognition, the only real benefits seem to accrue to owners vs. non-owners. Also be aware that it’s impossible to get adjoining studios, you need to upgrade to a villa if you want adjoining rooms, something that we were only informed about upon arrival, despite several rounds of correspondence where we’d made our needs clear. So unexpected $800+ upgrade was necessary, probably worth it (the villas are huge and beautiful), but would have been good to know ahead of time. Overall, great for kids, surf conditions on beach are rough but the water temperature is beautiful, my daughter had a great time.
January 1, 2013
Rated 4 out of 5 by FamilyVac1 Great Vacation
Great family vacation spot. We were hesitant at first since we had heard not so good things about Cancun, but felt very safe when we were there. the hotel is great and the pools are beautiful. The rooms were fantastic as they had a kitchenette and washer/dryer in the room. It was great for us, because my husband is a big breakfast person and our 8 yr old son and myself are not. having the kitchen allowed us to have breakfast in the room and we were able to buy eggs and other food items in the store at the hotel. Washer/dryer made life so much easier at return home since we washed everything there and all we had to do was unpack. They even provide the detergent, so it was easy! The rooms were a decent size with a queen bed and a pull out couch. The bed was comfortable, and I only wish it was a king instead. The pull out was an ordinary pull out and not all that comfortable, but OK for kids. My only complaint is that every morning around 4am, there was a lot of noise outside in the hallway as some of the workers were starting work. The noise transferred inside as if they were in our room. Other than that, the pool was great, the ocean is right there, the views from room was fantastic, the pool side lunches were great and delicious, the heavanly spa was heavanly and the staff were friendly and not pushy. I recommend this place for a family trip for sure and would go back.
April 21, 2014
Rated 4 out of 5 by Peteyao Beautiful hotel but
Beautiful hotel, great beach, great food but the front desk's attitude was an extreme disappointment. I spent average 50 night/year in Starwood hotel & resorts all over the world, and this location is by far the biggest disappointment. I am a Platinum member but for some reason he thought I was Gold, so no upgrade was offered. The SPG recognition is very low at this hotel. Jesus at the front desk made it very clear to me that they give “Vacation Ownership” first priority. This is the place to go if you don’t care about SPG recognition and little details that shows appreciation of your loyalty.
November 21, 2013
Rated 5 out of 5 by dreamtso Great experience
We stayed at the Westin from 2/15-2/22. The stay far exceeded our expectations. Maggie the concierge was outstanding and helped us plan day trips, make dinner reservations and just get to know what we could take advantage of. For me the highlight of the trip was Willie at the Viento Restaurant. Willie took the time to get to know the entire family. He greeted the entire family throughout the day and was quick to offer anything we wanted to non alcoholic smoothies to the good stuff. he even took the time to work on my 9 year olds Spanish!. People like Willie and Maggie make this a must stay!
March 7, 2014
Rated 5 out of 5 by MLCS What a wonderful week in Cancun!!
We just got back last night after a wonderful week at the resort. We became owners late last year in the Starwood Vacation Network and this was our first time staying at our "home" resort. We can't wait to come back! The grounds and facilities are just beautiful.
Emma was our assigned Elite Concierge and she was wonderful with restaurant recommendations and reservations. When we discovered our room was missing a blackout curtain in the living area where our daughter was sleeping, we called her and within minutes someone arrived to look into the matter.
Our daughter loved the Kids Club and participated in a couple of their activities including Kids Night Out and cupcake decorating.
Thank you for a wonderful week!
August 10, 2014
Rated 5 out of 5 by StLgal Great villa resort
We have stayed at the Westin Lagunamar a number of times. This time we chose Lagunamar for a family reunion/anniversary celebration. The entire staff from the Bell Captain to the front desk to the Elite concierge were extremely helpful in coordinating the rooms for our group. We had 20 people ages 7 mos to 67 yrs and everyone had a great time at the multiple pools and the beautiful white sand beach. The concierge was most helpful in guiding us to family friendly dining outside of the resort. The staff at Oceano, including Pedro and Alberto, organized a welcome cocktail party for our family. For the most part the waiters at Vientos pool restaurant were attentive, especially Arline, Robert, and Marco. One negative we have is that the Duna Sports Bar service is extremely slow....took an hour to get our meal on 2 different occasions. However, at least they are showing more sports than just soccer now! We were able to get college and pro football games over the Thanksgiving holiday week. The Heavenly Spa is now open and quite nice. Another negative was when the "Fun Team" or activity group refused to let us use the corn hole game or the volleyball when they had another planned activity in process even tho there would not have been any conflict with space. Our family with little ones had cribs and high chairs in their rooms and really enjoyed the balcony when they had to be in the room while the babies were sleeping. Lagunamar is one of our favorite resorts and we will be going back in March.
December 1, 2013