Rated 5 out of 5 by ChristopherD Great Staff & Ammenities
We had an awesome time. The Luxury Cabana's were great. The Beach Staff (Maya) was outstanding and very attentive. The Red Sail Sports team is super accomodating. Dan and Tammy from Red Sail Sports were perfect people to lead us on our privae boat tour of the island. Thanks to all the staff who did such a marvelous job.
July 22, 2013
Rated 2 out of 5 by bgabriel Disappointing experience for a Westin
Our experience failed to meet the high standards for cleanliness and service that we've come to expect and enjoy from Westin. The service was consistently slow and occasionally less than friendly. The room and facilities were dated and surprisingly unclean.
April 8, 2014
Rated 5 out of 5 by Sher Beautiful beach
Soft sand beach with clean,clear, warm water. No problem getting chairs. Organized umbrella distribution by Nick and helpful pleasant staff made the morning beach set up easy and stress-free. Could use some evening activities for teens and college kids (bonfire, DJ, etc). Very nice vacation.
January 1, 2014
Rated 2 out of 5 by Malluu Shabby, but not chic
Not one of my requests were honored, some due to health reasons. Management simply did not care. Only one elevator worked, ice machine on our floor did not have ice, carpet in the rooms and hallways was stained, ran out of hot water in the shower several times.
March 18, 2014
Rated 5 out of 5 by Kathleen60 Our experience here was memorable
Our daughter's wedding was held here. The wedding planner went over and above expectations!
Our stay at the Weston was very nice.
All employee's are helpful and knowledgeable.
We will be back!
May 5, 2014
Rated 3 out of 5 by Cielito Hotel needs redo
I think hotel needs an update
Pool and jacuzzis not maintained green mold
Bathrooms tub not draining called multiple times sewer (septic gas comes out of toilet)
Housekeeping awesome staff friendly
Resort fee very high especially when we could not use pool and jacuzzis
July 21, 2013
Rated 2 out of 5 by NFortino I was extremely disappointed
I am positive the executives of this co would be extremely disappointed in the conditions of our room. I have photos of the dirty stained bathtub, the hole in the cracked sink and the HAIRBALL that was in a corner and remained there for our stay until I finally removed it.
December 30, 2013
Rated 2 out of 5 by NFortino Our hotel room was filthy
Our room was filthy. There was a huge hair ball in the corner by the bathroom the day we arrived. I don't believe the cleaning ladies vacuumed once our entire stay. The bathtub was stained and the sink cracked and had a small hole in it. I have pictures of it all.
January 24, 2014
Rated 5 out of 5 by Talula Best Stay Yet
My wife and I have stayed at this resort for the past several years and this has been the best stay yet. The staff was friently, helpful, and met our needs. We have already booked a stay this November and plan on annual trips to this resort based on our latest experience.
April 10, 2013
Rated 5 out of 5 by McClellan Excellent stay overall
The rooms, facilities and service were excellent. We used all of the restaurants and most of the shops and stores, and all of these were convenient and reasonable. We were especially pleased with the friendly and helpful staff. Thanks for a great vacation.
December 26, 2013
Rated 1 out of 5 by JTerrien Not a good experience
From the check in, we were disappointed with this property. Lack of hot water, actually had no water one morning, rooms not cleaned until 5 pm, slow service at the pool/beach. Certainly not up to typical Westin standards
March 25, 2014
Rated 2 out of 5 by EBITDAdriven Not at Westin Standards!
- Beach umbrella shortage
- Resort amenities not explained
- Room amenities not stocked/staff not aware that some of these things need to be available for guests
- Dated look for room interiors
- Bell hop not offered
- Hurried check in
May 28, 2013
Rated 5 out of 5 by jruth51 Returrning to Gracd Cayman
It has been twelve years last time I was in the Caymans . My stay at the Westin could not have been more delightful !
May 2, 2014
Rated 5 out of 5 by DougJ Great Relaxing Stay
Another great vacation at Westin Grand Cayman -- where we have vacationed 9 or 10 times. Nice redo of the hotel, rooms, lobby, bar menu, stores, etc. Same great people, beach, snorkeling, and attitude.
January 22, 2014
Rated 5 out of 5 by Barb08 Great Hotel
Just got back from vacation at the Westin Grand Cayman and can't say enough. The service was the best at the bars on the beach at the restaurants (plus the food was terrific).
Will be back each year.
September 9, 2013
Rated 5 out of 5 by CAROLYN46 THIS HOTEL IS THE GREATEST!
EVERYTHING ABOUT THIS HOTEL
MET MY EXPECTATIONS. I WILL
DEFINITELY BE STAYING HERE ON
MY NEXT TRIP. THIS WAS OUR THIRD
TRIP AND BY FAR THE BEST. THANKS
TO EVERYONE FOR MAKING IT THE
BEST STAY EVER!
July 22, 2013
Rated 1 out of 5 by gillyjacob Grand Cayman Westin has bad insulation
Not a restful resort, our rooms were in a noisy area of the hotel and it was very loud at night.
April 14, 2014
Rated 5 out of 5 by RedBull Tasteful renovation, Outstanding service
Thank you Westin Grand Cayman for making me feel well rested and well cared for. The rooms look a million dollars and the beach - nothing short of environmental perfection.
August 23, 2013
Rated 5 out of 5 by Lani1234 Amazing
Everything in this hotel was Perfect. The staff was super friendly, as was everyone on the island. The rooms were clean, food was great and the beach was out of this world.
July 26, 2013
Rated 5 out of 5 by Danni57 Comfortable, friendly,clean
Stayed here 3 yrs ago and was very pleased that we returned again to the Westin. Lovely remodeling done, comfy, clean, very happy with all. Love the CAYMANS , and WESTIN
November 18, 2013
Rated 5 out of 5 by SueB2 Westin Grand Cayman is a great vacation hotel
We have just returned from our eighth visit to Grand Cayman and the Westin Resort & Spa. The new ownership's commitment to the hotel has been welcome and the updates to the rooms, lobby, Workout area, beach amenities and new restaurant, The Beach House are all fantastic. But what has not changed is the warm, friendly and most accommodating staff of the hotel. We have always been treated like "family" and the staff continues to "bend over backwards" to make certain that are needs are met and that are stay is memorable. We will return again to experience the Cayman Westin Experience.
January 1, 2014
Rated 5 out of 5 by trip2013 repeat
I stay at the westin casuarina every year and I am never disappointed.
Great hotel, great service, beautiful facilities
July 23, 2013
Rated 5 out of 5 by souc nice location
great pool and beach. Plenty of restaurants around hotel and close to bus stop
November 12, 2013
Rated 5 out of 5 by CJfromChicago Great Vacation Spot!
Just had the most relaxing and fun vacation at this property. Very positive experience! Although they have limited participation on the SPG Program, a simple phone call with their front desk a few days before and I was upgraded to an ocean view deluxe room. There were tons of families and couples - and groups of friends - there really is something for everyone both in Grand Cayman and at this hotel. The beach is beautiful and clean - and very safe. The food was delicious, the service was awesome and the drinks were strong and refreshing. If you walk down the beach (and you should), you can see the offerings of other resorts and the Westin is clearly tops. Thank you Westin Grand Cayman for a great winter vacation!
As with any resort, the prices are not cheap. The breakfast buffet is plentiful (and delicious) but about $30USD. Even a coffee and bagel will run you around $10 USD. They have some restaurants across the street - and if you have a car, you should go to the market. Also, during high season, guests are known to get on to the beach EARLY (8AM) and claim their chairs, towels, umbrellas and spots - so don't be left behind (they run out). Finally, not much of a social scene at the hotel bar and the town is not easily accessible.
December 26, 2013
Rated 3 out of 5 by LSS7 Great beach ...poor management
No proper welcome. No explanation of the amenities on the resort. No effort for our 10yr anniversary. No effort to consolidate the 1st two reward nights with the paid 2nd Half of the stay and no offers to a late check-out and early check-in as a compromise. I had to coordinate the switch of rooms myself with the lovely cleaning ladies which were the nicest members of this Westin's staff. On Easter Sunday morning, my kid's were very disappointed that they had missed the 9am Easter egg hunt which we were told specifically the night before when we called that it would start at 9:30am. Furthermore, we had reserved the Water Trike for that same morning from Red Sail Sports for 11am, showed up and no reservation to be found. Also, on multiple occasions, there were no beach towels available and had to wait for the next clean batch. Although you can find shade, good luck getting an umbrella, convenient shortage so that you feel compelled to rent their fancy ones. For a resort of this caliber, the management was very disappointing for a Westin (which we usually absolutely love) and did not make any efforts to make us feel like preferred guests. It is a shame because the property is beautiful, with a gorgeous beach and great location.
April 3, 2013
Rated 3 out of 5 by FGlass08 Unfriendly Staff
The Staff at the hotel was extremely unfriendly, especially the front desk and concierge. The doormen and cleaning staff were friendly.
The rooms were plain and smelled moldy.
The beaches and location were great.
The fact that we were Preferred Starwood Members made absolutely no difference.
I would not recommend this hotel.
September 10, 2014
Rated 4 out of 5 by Marie1125 Great Hotel/Location
Hotel was great, better than I expected. Special thanks to Carol & the other ladies at the Conceirge Desk. I had my 12 yr with me & the little birthday surprise made her feel special. They went above & beyond to help us with restaurant suggestions & activities. Everyone at the hotel very friendly & accommodating to our needs. Found the food & drinks on the expensive side & would like to see an all inclusive plan. Also a currency exchange on the property, would make things a lot easier. Thanks for making our 1st trip to the Caymans a great one, looking forward to coming back!
August 7, 2014
Rated 3 out of 5 by Yeah3111 Average Hotel
Our room was average. The service was average. The front desk was not very knowledgeable. Concierge was not very helpful. Eating and drinking anywhere on Grand Cayman is expensive. The Westin restaurants and bars are no different.
The location of the hotel was good. The beach was nice. There was one employee on the beach who was very helpful. He helped us find some chairs and he brought us over an umbrella. I felt it was extraordinary service. I wish that I got his name so I could give him credit, but I did not. He was working around 3-5 pm on Saturday, August 16th.
There is an Avis Car Rental Office inside the hotel. This was very helpful/convenient.
The pool was moderately sized. Too small for the number of people at the hotel. It was always crowded.
August 18, 2014
Rated 3 out of 5 by JBTravelers Beautiful pool & beach area
Bed was extremely uncomfortable & well past its prime age for use. Sheets were only changed one time during our 8 day stay, and that is only because we happened to be in the room when the maid service arrived. I even removed the sheets & pillow cases one day for housekeeping, piling them on the floor, to ensure that we received fresh linens. The same linens were placed back on the bed & pillows. Yuck! The bathroom was cleaned one time during our 8 day stay. Alerted "Service Express" via telephone at noon regarding a burned out lightbulb in the bathroom; requested maintenance attend to it. At 9pm the bulb had not been replaced prompting us to call again for maintenance to repair.
July 4, 2014
Rated 3 out of 5 by Somethingmore Needs improvement
Hotel and rooms could use an upgrade. Bathtubs were small and narrow. Toilet smelled slightly, before it was used that is. :) No mini bar. Television had about 10 stations (not that that is was you are there for). Blue carpet has had its day.
Beach was beautiful. Red Sail the water activity vendor, was great. Overall though, the staff was not as attentive as they should have been. I think they were a bit understaffed. Needed to get our own umbrella and chairs at the beach.
August 25, 2014