Rated 3 out of 5 by Worldtizen Service sub par for luxury hotel
Stayed at us grant prior to arrival at st Regis and was surprised by the difference in service. The us grant was exceptional. At the st Regis staff was not friendly, seemed rushed and were rude on occasion. We were offered butler service but were never able to find our butler and staff seemed annoyed. Location and resort are beautiful but with other 5stars to choose from service should be improved
November 15, 2011
Rated 5 out of 5 Butler Service was impeccable
Hy husband and I spent our 25th anniversary at the St. Regis. The start of the trip was "bumpy" to say the least but that was all forgotten the moment Butler Mike came through our door. He was kind attentive, warm and made us feel special and like family. He met and exceeded our every request and need and made our anniversary even more special and memorable. We will be back! Thank you St. Regis!
September 13, 2013
Rated 3 out of 5 by Emily65 Too old made new
Not up to the SPG standards.
The facility is not trying hard enough...the pool has too much chlorine, the coffee shop is overwhelmed with too many customers and short staff, the room facilities and the parking arrangement are not explained..there just needs a lot of investigation for the first time hotle goer to enjoy their stay.
However the concierge are knowledgeable and accomodating.
August 15, 2013
Rated 5 out of 5 by bvdmschrei Unique place !!
Everything is made to make your stay a unique experience, from the valet, bar tender to the butler.
The only flaw came on our last evening at the restaurant near the beace: the servive was not as expected : the waiter opened our bottle of wine when we were almost done eating....
July 30, 2014
Rated 1 out of 5 by Barbie60 The St. Regis does not want SPG Members
I was very disappointed in the hotel. I was hoping for a room with a view. I was told there was -0- available because the hotel was full. However, I could pay $50 to upgrade to a better location. Isn't that a contradiction? Several valets said the hotel wasn't full. My view was pine trees and a wall existing to block the noise of the very close street. This place is not worth it!
May 10, 2013
Rated 5 out of 5 by BirthdayMom716 Phenomenal Sweet 16th Birthday Celebration!!
We celebrated my daughter's sweet 16th birthday at the St. Regis and the entire experience was fabulous! Someone read my pre-arrival survey, contacted me about my specific requests and answered all my questions. Upon arrival, we were pleasantly surprised by our Starwood Gold room upgrade to a suite, complete with butler service. We had reserved a second room for the next day (actual birthday) for our daughter and her friends to use. I was able to check-in to that room early as requested (12 noon) to allow me to decorate and set-up my candy buffet. The room was close to ours for convenience. The hotel very nicely sent-up a complimentary mini chocolate cake wishing her a "Happy Sweet 16 Birthday" and our butler arranged for cake service for 8 at the time of our choice, along with complimentary balloons! All in all, the hotel made my daughter feel very special on her birthday, which was exactly what I was hoping for when I made the reservation. Thanks St. Regis for going above & beyond!
July 18, 2014
Rated 5 out of 5 by MatTYR Seemless getaway!
Our stay at the St. Regis was truly remarkable. From the initial greeting we felt welcomed and at home. We belonged there and they knew it. The amenities, outlets and service made the weekend. Luckily we caught two great days of sun (82 each day) and R&R. I would strongly recommend a weekend visit or just stopping by the relaxing lounge for a cocktail and some live music.
November 5, 2013
Rated 5 out of 5 by Tyedup001 The concierge staff is EXCELLENT!
I was lucky enough to snag a room at this hotel during the very busy holiday season. The staff, specifically, the concierge staff (Mattie, sp?) was very helpful throughout my stay, often going a little above and beyond what I asked and made my stay very comfortable. Although the service is what we expect from the St. Regis, the staff handled all the V/VIP's effortlessly!
January 14, 2014
Rated 5 out of 5 by CocoG Spectacular
My little sister is a competitive horseback rider and we are frequently in the area. Any time we are, we make a beeline for this hotel. The staff makes the place feel like home - and that is really nice considering that we will sometimes be away for weeks! I can't say enough about how much we love it.
July 13, 2014
Rated 5 out of 5 by Mel75 Fabulous hotel location and wonderful staff
We recently stayed here for our anniversary, and we hope to make it a tradition in the future. We love the ambiance and location of this property and especially enjoy the amenities, such as the spa. But, it is the attention to details, such as calling us by name and the special treatment we received at dinner, that made our stay more special. We would always recommend this hotel simply for its staff, but the views are truly wonderful too!
November 17, 2014
Rated 2 out of 5 by Fam2 Mostly a terrible experience
We had two rooms that were supposed to be pool view. One was ready at check in but you could not see the pool. It overlooked the fountains which were being ground very loudly when we arrived to our room
We went directly to the pool - high pitch grinding continued on the fountain continued until 6pm - horrible
Then they told us last call was at 4pm but they would continue to serve us IF they were still around. - felt like i was being done a favor not as a guest would feel
Dinner that evening was horrible (Motif) chicken was precooked and then just colored on the grill. Was charged $64 for two bottles of wine that were listed at $60 and I dont think I ever got credited for the $8.
Day 2 - breakfast arrived with dry toast with no butter or jam. By the time butter arrived breakfast was done.
The food and beverage manager did pay for our breakfast the next morning and tried to make things better for the remainder of the stay.
March 30, 2013
Rated 5 out of 5 by Stephen50 This hotel has unique features
This is a wonderful retreat equipped with the finest luxury features in an amazing location with many ocean vista points. The pool, golf course, and gardens are spectacular, so is the trail going to the beach. The food and wine selection are excellent and clearly meet top fine dining standards, all served by an exceptional staff.
May 27, 2014
Rated 5 out of 5 by davidpenningtonlee Fantastic staff
Amazing staff. Very professional and courteous. Tremendously responsive and so positive. A wonderful greeting from everyone everyday I was there. Even after a long morning run, the valet team sprinted to get me some water upon my return. Wonderful hotel.
July 16, 2014
Rated 3 out of 5 by mjanGOLD Hotel needs to pay attention to details-
This St. Regis is an old property that tries to be new and luxurious. I am here for a weekend getaway with my Girlfriend using Cash&Points for my stay. I was given an enhanced room for my Gold Status. The room was dated and the attention to details weren't visible. I found dust spots in several locations in the room, especially places that are often harder to clean. I found a piece of plastic wrapper right under my bed. I didn't call to complain because I didn't want to change rooms and affect my getaway with my girlfriend. This location needs to pay attention to details, especially because this is a St. Regis property. Lastly, I had to wait in a 25 minute check in line due to a business convention that was in session. My experience here at this property was not desirable because of the rowdy atmosphere from the convention on property. I will not recommend this location to SPG members or non-members if they were to pay the full premium rate. I am disappointed.
January 20, 2014
Rated 5 out of 5 by WorldTraveler73 Beautiful Hotel with Great Service
Beautiful hotel with stunning grounds, numerous foutains, nicely manicured gardens and great views of the ocean, especially at sunset. The Beach Club restaurant has good food (and is right on the beach!), while the Lobby Bar makes great drinks, coupled with impeccable service. Our personal butler, Bill, was great - attending to all our needs (getting clothing pressed, recommending restaurants, bringing us local maps, bringing French press coffee in the morning etc.) - he must have done a lot of walking serving us, as the hotel grounds are expansive! One relatively minor criticism is that the tram service to the Beach Club can be a biy spotty, especially during off season. The first evening just before dusk, it passed us twice while we were waiting for it at the designated spot (some of the pick-up locations are also not well-marked). We ended up waiting for 30 minutes and then gave up. The next day we had better luck in catching it down to the Beach Club for lunch.
January 19, 2013
Rated 1 out of 5 by Disaster Disaster
Room not ready when staff said it would be. We had a formal occasion (wedding) to prepare for and were told to use the spa. Staff, including the duty manager, was extremely rude. It was all about them. "We are busy" . "This is is our policy". St Regis is an upscale brand. The experience was decidedly down scale
August 26, 2013
Rated 5 out of 5 by MobyDoug We always love staying here.
The staff is so friendly, with thoughtful touches like bringing a bucket of chilled popsicles around the pool for kids when the sun is out. The grounds are beautiful and well-manicured. The beach down at Monarch Bay is without parallel in California. It's always a superb weekend at the St. Regis in Monarch Beach.
June 24, 2013
Rated 2 out of 5 by AKUM Terrible Front Desk and staff service
One of the worst experience at SPG:
* Didn't get room 4 hours after arrival
* Front desk girl was rude and inexperienced
* Hidden charges, wrong billing which didn't get fixed after 2 calls, emails
It is a shame that such a beautiful property is suffering because of few rude, high-maintenance staffs.
June 22, 2013
Rated 5 out of 5 by traveler54114 Gorgeous even in the rain..
Our stay was brief, but we celebrated our anniversary at St Regis, Monarch Beach & it was delightful. Unfortunately the weather didn't allow us to go outside to enjoy the grounds,…. but the spa & dining treated us very well. Thank you for a great stay~ the staff was very knowledgeable, & accommodating.
March 5, 2014
Rated 5 out of 5 by Travelpropbd St. Regis Monarch Beach
Excellent facility. Beautiful golf course, excellent spa facility included with the resort fee. Relaxing pool with responsive and friendly staff and more than an ample number of staff to care for the guests needs.
July 11, 2014
Rated 5 out of 5 by JHC714 Top notch luxury hotel
We loved our stay at the St. Regis. Service was exceptional at every touch point from valet/bell service to checkin to restaurants to the pool and beach. The rooms are beautiful and the beds are fabulous.
July 14, 2014
Rated 5 out of 5 by NicholasR Leave your worries behind!
The hotel took care of all our needs and met all our expectations. Not a travel worry in the world! St. Regis will take care of any of your travel concerns and more! Sam our butler took care of us from the minute we stepped into the hotel. The rest of the staff at the hotel was just as fantastic!
October 13, 2013
Rated 3 out of 5 by cdm1725 Overall
the service was terribly slow at the Motif .. for drinks, cups, food etc.
also i experienced pwoer owtage for air conditioning all morning on the 29th. The facility is amazing so it made up for some of the service lacking.
Spa was awesome and the salon treated us like queens!!!!
July 3, 2013
Rated 5 out of 5 by Croper Exceeded expectations
My previous career was in hospitality working in hotels and restaurants. Because of this training, I noticed many of the details that you get right that others miss. Your staff also has is wonderfully trained and it shows that they take pride in their work. Keep up the good work.
October 30, 2013
Rated 5 out of 5 by LisaW2013 Absolutely Incredible Facility
We absolutely loved our holiday stay at the St. Regis Monarch Beach. The complex had everything that we were looking for and more.
July 21, 2014
Rated 5 out of 5 by goodonegood55 Your hotel staff
Your hotel staff, from the valet to the Motif and Stonehill Restaurants, including your room service people, everyone at your resort was so friendly and courteous! I was very, very impressed with every employee I came in contact with. You have the right people!!!!!
October 31, 2013
Rated 5 out of 5 by aviationtraveller Beautiful hotel
We arrived very late in the morning - flight delay - and were welcomed by a wonderful staff in an absolutely beautiful hotel.
The proximity to the golf course and the ocean was ideal - sadly we only stayed two nights but will return next time we are in California.
November 5, 2013
Rated 5 out of 5 by sidney4725 passover vacation
my family was at hotel for 9 nites for our passover retreat. we have been to many of these type of vacations and you staff in dining rooms, concierge, front desk, cleaning were superb.looking forward to next year!!!
the schlusselbergs el paso texas
April 25, 2014
Rated 5 out of 5 by BrianCMM Amazing staff
I was on your property for a four day conference with my organization. The grounds and amenities were perfect but what made the stay special was the staff and the fine attention to detail they had. Every staff was proud of their resort and it showed.
November 11, 2013
Rated 5 out of 5 by beachfly Long walks part of the experience
very spread out over a large area, and many places to meet outside the meeting rooms. location not convenient except to one airport, and time to get back reduces the available meeting time.
food was good over all but breakfast was slow.
October 30, 2013