Rated 2 out of 5 by RAHU This Hotel Need More Attention to organize their Employees
I have stayed with my family in Sheraton, Hua Hin on 12 April to 15 April 2013, we have enjoyed and participate fitness centre, Pool, Asian Restaurant, out side beach, Spa etc. but our sour experience with your employees in Sundara Lounge and with your Travel Desk. We understand that Travel desk is operating by an outsource agency which is quite below below standard but with help of Ms. Phuangphet - Guest service executive we settled our issue, but it was terrible experience we found when we come across one employee Ms. Sasinan in Sundara Lounge who were having foremost prejudice towards Indian Vegetarians. Over all it is good resort but narrow-mindedness can see from few employees, as a frequent traveller and Gold tier member with star hotels, I must say there is lacking in training of employees, otherwise it is good resort from Starwood hotels group.
April 21, 2013
Rated 5 out of 5 by Shinks Great Staff
The staff at this resort deserve specific mention - they are friendly, attentive and go out of their way to complete your experience. Special mention to the guest relations manager (Mal) who always had a smile and nothing was too much to ask! The lagoon pool was a wonderful touch to the resort layout and lovely to swim around. The restaurants were easily accessible and well differentiated - overall a wonderful experience.
December 23, 2012
Rated 5 out of 5 by Paula17 The pools are the best
Swimming right from the room terrace is super
July 10, 2014
Rated 5 out of 5 by KevinBali14 Nice Get Away
We were very happy with our stay here. Loved the pool but just wondered why all lower level rooms do not have gates/rails on them. It looked like only 1/2 of the ground floors have rails to prevent access to the pools. Also, it would of been nice to know that the restaurants shutdown schedule. We really wanted to go to Luna on our last night but it was closed.
May 16, 2014
Rated 5 out of 5 by Opal1974 It's a great time.
The hotel has a good layout, very nice pool. The food is very excellent. The beach is also good. Staff are very nice.
July 3, 2014
Rated 5 out of 5 by Niruth Very good hotel
Food , service and facilities very good.
I will come to stay again
July 6, 2014
Rated 4 out of 5 by kylie71 Sheraton Hua Hin
This hotel is very comfortable. The pool is the focus of the resort. The rooms are adequate in size and pleasant.
You easily adopt a relaxed holiday feel.
The only criticism is the pool could be warmer, and more shuttles into hua hin and back especially during peal times like xmas when we holidayed. Lastly the kids club advertises that it caters to kids up to 10, but needs more to entice that age.
January 11, 2014
Rated 4 out of 5 by Kitichai Thinking about Hua Hin or Cha-am, Sheraton is my first choice
This hotel became my favorite place in Hua Hin after my wife started being a Starwood Privilege member. The room is nice & trendy, the services are great, the foods both breakfast and dinner are good. The most important thing is the pool, I really enjoy swimming and lying on the jacuzzi area.
This hotel suits anyone who wants to have a real relaxation, away from the other crowded Hua Hin beaches.
October 7, 2012
Rated 5 out of 5 by papamichel discrete luxury - excellent value !
we've been charmed by the overall relaxed atmosphere - definitely a result of a modular architecture and spacious dining & breakfast facilities. Complimented by a very comfortable room.
If there is one drawback (for us) it's its remote location from the small town (12 kms) with little to do nearby. So transport is needed (shuttle is available at limited rates though not all too often).
December 23, 2012
Rated 5 out of 5 by BoVie Excellent Hotel
Great hotel, nice pool, professional staffs, good breakfast and resturant!! All Excellent!! We definatly back again
June 25, 2014
Rated 5 out of 5 by Grevin Excellence from an excellent Hotel
From the moment my wife and I arrived at the Sheraton Spa Hotel, Hua Hin, Thailand. it was clear that the holiday would get off to a flying start. Excellent resturants, facilities, cleanliness, all the staff from security and cleaners through front desk staff were unobtrusive, helpful and pleasant. A fabulous holiday was had and we will return as soon as viable. .
February 26, 2014
Rated 5 out of 5 by Hilters This hotel is faultless, absolutely fabulous!
wonderful setting, pool area is outstanding! everywhere in the hotel is well presented,wonderfully kept and extremely comfortable.
Staff are polite, friendly and respectful
We would definitely recommend this hotel to anyone
The only negative from my husband's point of view was that there was not a comfortable area around the pool where he could sit and have a smoke
September 13, 2012
Rated 5 out of 5 by Xiaotuzi good pool 24 hours access
very good, nice attentive staff. beautiful lagoon style pool.
June 24, 2014
Rated 5 out of 5 by Everton38 Beach disappointing
We hade the most amazing time at the shearton hua hin, staff absolutely amazing thoughtthehotel was spectacular,could not fault a thing it's was paradise , although we thought the beach was a little dissapointing, there was an area to the right and left of the hotel which we thought would have been great with beds on and tidied up but we would come back again
May 11, 2013
Rated 4 out of 5 by Poohheart Good Relaxation Destination
It is my time to return back to Sheraton again and this time, the hotel still impress me with their service and facilities even they have fully book on every room type. The staff are well train and you will see all Thai Hospitality through the hotel by "Sawasdee Wai" from all staff with their smile.
April 29, 2014
Rated 5 out of 5 by frenchsisters A very nice Hotel in Hua Hin area
The hotel is located in Cha-am -Huahin area which has clean and nice beach. The room is spacious and comfortable. There are a number of nice corners for you to sit , relax or sunbathe. The swimming pool and the jacuzzi are also nice. There are also complimentary shuttle bus to town which is good for guests who do not drive there.
March 11, 2014
Rated 5 out of 5 by Grysto Relaxing holiday
Once again we had a lovely stay at Sheraton in Hua Hin. This is our favourite place to go and we enjoy everything about it. The great pool, the wonderful views, all the staff working here being so friendly and taking care of you and great treatments at the SPA. We could not ask for anything more and we will be back soon.
March 5, 2014
Rated 4 out of 5 by JaNine2014 Food at Luna lanai dining
The food taste is quite good, but Sea food is not fresh.
June 17, 2014
Rated 4 out of 5 by RAHU GOOD RESORT & SPA BUT NOT FOR INDIAN VEGETARIAN
THIS RESORT AND SPA IS GOOD, WE HAD PARTCIAPTED EVERYTHING LIKE LOUNGE, SPA, FITNESS CENTER, TRAVEL DESK, POOL, OUTSIDE BEACH, RESTAURENT ETC. BUT FOUND THAT THERE ARE FEW EMPLOYEES WHO HAVE CLEAR PREJUDICE TOWARDS INDIAN VEGETARIAN EATERS, STROGLY RECOMMED HOTEL MANAGEMENT TO LOOK AFTER THIS MATTER, ESPECIALLY IN SUNDARA LOUNGE.
April 20, 2013
Rated 5 out of 5 by Gwen37 Perfect location for relaxation
This resort provides the perfect location for a totally relaxing break. Its great features include peaceful surroundings, proximity to a clean beach, swimming pools as well as a number of restaurants. Rooms were extremely spacious and well appointed. The biggest asset of this hotel is the friendliness & helpfulness of the staff.
January 13, 2013
Rated 5 out of 5 by Wayne100 A good hotel to stay
The facilities of hotel are quiet new and clean. The room is very cosy, and the hotel service is professional and friendly, especial front desk agent Ms. Orajit who alway treat the geusts with sweety smile and patience. It is a good place to let your run away from the noisy city life and a traquil place to spend your holiday.
April 8, 2013
Rated 5 out of 5 by Wisteria3 A Very Comfortable Stay
This my first visit to Hua Hin. Choosing Sheraton was a right choice. Rooms are big & comfortable. Front office staff are friendly and thoughtful too. The pool are big which definitely good for family with kids. My next visit to Hua Hin will definitely book Sheraton again along with my family. Hoping to be there again soon.
June 12, 2013
Rated 5 out of 5 by 5DMK2 Great Getaway for Couple of Days
The hotel location is perfect for drive from Bangkok not too short and not too far, the swimming pool was 560meter long overall as it said pool access room is recommended as it is the feature of this resort hotel. The price was very reasonable compare to the quality recommended for family with children or romance couple.
October 1, 2013
Rated 5 out of 5 by Farfar Superb concierge and excellent food
Stayed at hotel 4 nights to play golf at one of the beautiful courses at Hua Hin. Concierge staff was from the beginning very helpful in making bookings for tee-off times and storing equipment. Also staff of main dining restaurant very attentive while food -tried Thai and Indian set menus- tasteful and nicely presented.
September 17, 2013
Rated 4 out of 5 by Edds69 Clean and comfortable room.
The room was very clean, although I did have to call and ask for a toothbrush,toothpaste and a shaver.
I was a little disappointed with the breakfast, especially with the sausages. "chipolatas" are stated in the breakfast information, and what was served were hot dog sausages.
Overall though, a quite pleasant stay.
July 25, 2013
Rated 1 out of 5 by Monthie Weak / No WI-FI signal
An unacceptable explanation from the hotel on "No Wi-Fi" signal in my room that "my room is located at the edge of the hotel next to others property so the signal is stronger on another and may be weak around my room". This problem was last for the whole night and may be longer but result in lost of my business.
January 22, 2013
Rated 5 out of 5 by Garrett55 Great Experience and hotel
The hotel was better than expected. Location was great - easy to town and short distances to attractions. The rooms (suite) were better than imagined, comfortable, clean, and upscale. Pool was great, resteraunts were both good food at reasonable prices We both loved the Hotel and would come back again and again.
May 15, 2013
Rated 5 out of 5 by Pla2013 Delivered memorable experience by Shearon Hua Hin Resort & Spa
The resort is so beautiful, peaceful and full of facilities. I was surprised my birthday by associates there. They were all lovely and helpful. Undouptedly for professional service. The most memorable part is "Breakfast". I can say that this is the best I ever have before. Well done and great job for the team.
September 29, 2013
Rated 4 out of 5 by Khach Good facilities with average service
Nice facilities especially pool & kid's club. Food is fine as its' price. I would expect more on club benefit and treat from hotel staff as SPG & Club customers. BBQ on Friday night can be improved if chef can plan better base on customers' expectation.
April 20, 2014
Rated 5 out of 5 by Naree really excellent service
The service provided by the hotel staff who took care of the our group was really excellent.
When the guests ask for special things, they always try to serve and accommodate any requests.
The staff are very polite and pay attention to the guests.
I am very happy to stay there, and hope to return again soon.
July 8, 2013