Rated 5 out of 5 by Bryn Outstanding establishment
Stayed in the Sensational suite over the NBA finals weekend. From top to bottom a great establishment. Anytime we need anything whether it be extra towels or even an extra roll out bed, it was delivered to us promptly and there was always a follow up call to make sure our needs were met.
The Dutch restaurant downstairs service was a tad on the slow side but the great food made-up for it.
Overall we had high expectations and were not disappointed
July 11, 2012
Rated 5 out of 5 by Andresk Always immaculate
These guys don't seem to get anything wrong. the service, the food, the decor, everything and everyone runs perfectly. I travel a lot for business and after a while the glamour wears off and you see all the ratty edges. They don't exist at W South Beach. Special thanks to Shavonne for her help as usual.
April 11, 2014
Rated 5 out of 5 by Sitkin100 Best Service ever!
I reviewed the hotel on TripAdvisor so please check it out. George, you are doing an incredible job of finding talent that embraces the Service Spirit of W.
The front desk was efficient and found me a bathtub - so we started off with a home run. Shakasta and Vicki, the concierges, are pros. The Dutch does an incredible job on the beach and the gang out there--especially Courtney--is fabulous. We look forward to coming back soon.
December 31, 2012
Rated 5 out of 5 by shoot007 Excellent Hotel
Great hotel, great service and had a very good time. The hotel staff is very responsive and go over and beyond to help out. Gabi helped us in booking a birthday reservation. The pool staff was nice. Although there is a wait to get chairs at the pool.
April 17, 2014
Rated 5 out of 5 by debby812 Great stay in South Beach
The W south Beach is an A+ hotel. Traveled with 12 16 year old girls. Staff was incredible to the girls! Rooms are great,service great, pool and beach awesome!
April 20, 2014
Rated 5 out of 5 by Kingsley Everyone should stay at the W South Beach at least once in their lives!
The WSB is truly a very chic and a gorgeous hotel. The rooms are perfect and very comfortable. The service through out the hotel is amazing and the food is overall delicious. Everyone should stay at the W South Beach at least once in their lives!
April 7, 2014
Rated 5 out of 5 by RSK03 Hotel has great features.
If you like contemporary you must stay and the W Hotel Beautiful art work through out. Rooms are fabulous. Stakk is outstanding.
July 19, 2014
Rated 3 out of 5 by JBushey Disappointment
Just disappointed, checked in and after trying to take a nap noticed a loud whistle noise coming from the door, apparently all the rooms in the #25's have issues where the gaskets on the bottom of the door stick and then wind gets sucked thru causing this whistle - hotel was apparently too full to switch room. However SPG site still had a full list of available rooms.... so we just had to put down a towel in front of the door every time we stayed in the room.
The most annoying part was the fact that we had no ice bucket in the room, and after FOUR requests still don't have an ice bucket and with all this liquor sitting around i guess the expectation is that we will drink more because we will sober up every time we need ice we will have to walk down the hall to get ice for a drink. OH and dirty - cigarette butts on the balcony.
Too many hotels in South Beach to pay these prices for this quality
December 4, 2011
Rated 5 out of 5 by Harvey13 wonderful staff
I never saw any housekeeping staff but every time I came to my room it looked like it had just been spruced up! Beachfront properties are hard to maintain as the elements are a constant battle but the entire Hotel looked great and compared favorably with the other premier properties on the water. Very cool art collection and the food was outstanding. Thanks for the experience! Harvey13
February 7, 2013
Rated 5 out of 5 by Fryguy Excellent Hotel
Had my first stay at the W in South Beach last week and I have to say that I am a big fan of this hotel. The room design is excellent, the fitness center was great, and the food at Mr. Chow's was awesome. I did not get to spend much time in or around the pool but that all looked great too!
March 19, 2014
Rated 5 out of 5 by spal Best stay ever
We went to the W South Beach for our 2 year Anniversary and really had the best time.
April 18, 2014
Rated 5 out of 5 by MMFL Hotel was very nice
Enjoyed my stay. The staff was excellent
April 21, 2014
Rated 5 out of 5 by Geoff3333 First class hotel
My second stay at the W in south beach. The property is beautiful and up to date. Like the location as it is right outside the main drag and it is quite and relaxing. The staff was great and met my every need. All were very friendly and helpful. The rooms are roomy and stylish. The food poolside was very good but not great and was pricey for what you got but that seems to be the story at all the hotels down there. Hotel has two great restaurants, Mr Chows, and I believe the Wall.
As far as luxury goes in Miami the W is one of the top options and highly enjoyed both my stays their and can't wait to get back. The only problem I had at all was I was delayed checking into my room but the manager more then made it up to me.
June 23, 2014
Rated 5 out of 5 by Tami28 Best luxury hotel in South Beach!
I cannot say enough about how fabulous the W in South Beach is. I have stayed here 4 times in the last 4 months as well as other luxury hotels in Miami Beach. The W exceeds all expectations of what a luxury beach hotel should be! The property is beautiful, the rooms are chic and very well appointed. The staff is warm friendly and professional. The new GM, Rick Ueno, has enhanced the experience to the highest level a guest can experience. I had a few minor issues with a previous stay and Rick immediately contacted me. My next stay this last week included a few delightful surprises for me which were so wonderful! Not only did he treat me and my boyfriend to a fabulous stay but assisted me when my flight was delayed causing me to miss my connecting flight home. I sent an email requesting his assistance with an additional night. He responded immediately and had me back in the same suite with a bottle of champagne to take the frustration of airline problems a little more bearable! I travel to Miami frequently and will ALWAYS stay at the W. Thank you to Rick and all his fantastic crew for a wonderful week in Miami!
July 17, 2014
Rated 4 out of 5 by mrwalt1 Great Location and Design
Have only been able to stay here 1 time for about 4 nights, but it overall left a positive impression. It should be one of the top Starwood properties, primarily for the location and the overall design of the rooms. It’s location right on the beach and quick access to many of the primary destinations in SoBe make it a prime spot to stay. If you prefer the pool, it also offers a modern ambiance with pool bar & grill for convenience. Stayed in a king suite that had a large balcony overlooking the pool and ocean. If you are looking to splurge, grab one of the private villas. Unfortunately, the level of service did not meet the quality standards expected of this level of hotel. Experienced slow response times and employees that did not seem like they wanted to go “above & beyond” to wow customers. The check-in and check-out process was slow and the line was deep. Overall, it should and could be a gem of the portfolio if service was improved.
August 11, 2013
Rated 2 out of 5 by Antz Stay 26th April to 5th May
Bulding noise was extreme and the hotel made no effort to warn guests or manage the situation.
The mega suite we were in had furnishings that had seen better days and the upper level was cleaned only once during our stay at our request.
The outside kitchen area was woeful with no kitchen ware, BBQ or cutlery - again all had to be requested.
May 8, 2013
Rated 3 out of 5 by petertom3 Great hotel, very poor front desk staff
Hotel in its self is great and some very good staff on the Whatever desk. But front desk people are terrible, no Starwoods Platinum recognition, double billing for internet, snack bar etc. Took a whole day to get internet fixed to my room, IT support was very poor.
This hotel lives by name, position and brand, not by the staff.
November 17, 2012
Rated 5 out of 5 by JD55 Outstanding Hotel
Everything at the Hotel met or exceeded our expectations from start to finish.
April 3, 2014
Rated 5 out of 5 by Austonian Splurge!
Flashy, high-end hotel located directly on Miami Beach. Highly recommend for a quick weekend getaway or for couples vacation. It’s fairly pricey, but it’s worth it. Splurge.
Two aspects of this hotel I enjoy:
1) Location: It’s directly on the beach. It’s also within a comfortable walking distance to all restaurants, shops and boardwalk.
2) Rooms: The rooms are amazing. My room was a suite and it had a great balcony with very comfy furniture. We would sit out there and have a cocktails in the evenings and coffee in the morning. Rooms typically aren’t ready for check-in until 3:00 PM, so if you arrive early, you may need to wait—especially if you’re holding out for a Suite upgrade.
For SPG elite members…
I’ve stayed here twice. During this visit I was upgraded. The last visit I was not. However, it really doesn’t matter. All rooms are spacious and great. For this property, I recommend using one of your Suite Award nights if you’re looking to increase your odds of getting an upgrade.
October 11, 2012
Rated 3 out of 5 by pinog68 very dissapointing
i had booked a 4 day father daughter getaway with my 15 year old daughter and decided i wanted it to be very special so i booked it with the upscale W in South Beach. my first night at 5 a.m. in the morning i awoke to use the rest room to find a mouse running around my room, needless to say i was livid and when i brought it to the managers attention he was unattentave & offered me a half price discount on the room because i acted quickly in helping move to another room. i have never experenciend anything like this in my life and expected alot more to be done by the manager and hotel itself. i strongly recommend that everyone make this hotel your last option when looking to stay in South Beach
September 26, 2012
Rated 5 out of 5 by NELLA Best service superb staff
I couldn't find any flaws at this W hotel! You definitely get what you pay for. My second time at this property and I'm sure it won't be the last! We had an amazing time and I'm sure I will stay there again when in South Beach. Clean, luxurious and a great vibe! LOVE LOVE LOVE!
December 10, 2011
Rated 5 out of 5 by Mary1350 Hospitality suite issues
The suite with only one bath area yet 2 living areas does not work when multiple people show at same time. PErhaps there is a way to ask guests when they intend to use it so you can see where demand is and at least staff it accordingly. The place was a mess and not stocked. tons of empty bliss bottles in shower…. all used up…. no soap so had to use drop of shampoo I could happened squeeze out of one of the used bottles…..The attendant should be giving each guest a set of towels and new bliss products upon arrival. Also the hair dryer needs to be in the bath area not in living room after you are all dressed and resigned to not dry your hair….
March 3, 2014
Rated 5 out of 5 by Honeys2 It was great!
We had a great honeymoon at the W South Beach Miami! The pool was awesome and the burgers were great poolside. My wife really liked the lights in the room -- very fashionable!
May 23, 2013
Rated 5 out of 5 by Turbinwatson Beautiful and excellent service
Excellent location. Very fast attention on the front desk. Nice disposition to service. Great choice.
Best in Miami Beach, excelent sea view
January 14, 2013
Rated 4 out of 5 by DBUSBY Needs to take better care of SPG PLATINUM Members
It was an act of God and way way too much work and effort on my part to get an upgrade and to be even treated in any way as a platinum spg hotel owner
April 15, 2013
Rated 2 out of 5 by Familygirl2013 This hotel is too cool if you are over 25
When I booked this hotel month's ago, no one advised that it was Ultra weekend in Miami. When we checked in, the only question I was asked was "check out time is 11 am on Friday morning, will you be leaving earlier?" We had reserved a day bed for our teenage daughter. The room was too small for the bed so she slept on the small couch with the ottomans next to her so that she wouldn't fall off. The hotel shouldn't offer day beds for rooms that would surely be a fire hazard if it was set up. No one advised us that there is a nightclub in the hotel that closes at 5am. We were on the 5th floor right above the club area. Hundreds of people outside on Wednesday morning at 5:30am. No one told us that all hotel guests would be asked to leave the pool area on Thursday afternoon at 4pm so that the hotel could prepare for a concert with AfroJack. Hotel guests were not allowed to attend the concert without tickets.. We left the hotel for dinner and came back to quite a scene in the lobby. I think guests should be advised of events being held at the hotel prior to checking in. We would have opted to go to another Starwood facility in the Miami/Fort Lauderdale area. If it wasn't difficult and expensive to change my flights I would have left the hotel on Wednesday when we realized what was happening. I wasn't able to get new flights so we stayed. I believe we should be compensated for the terrible experience. We knew if was spring break but wasn't aware that the hotel was being rented out for an event that really impacted the hotel for the remaining guests. I would appreciate a response. Thank you.
March 29, 2014
Rated 5 out of 5 by RedmondCouple Great place in SouthBeach
This hotel is 1st class, from the moment you walk in the lobby to the room, pool facilities & beach.
The staff is very attentive and friendly.
We had a slight inconvenience at the beginning or our stay, upon checking late at night (11:30 pm) we were given a suite on the 3rd floor above the restaurant area with little to no view of the beach. We were told that because we checked in that late, the better rooms had already been assigned but to check the next morning for a possible change. The next morning we went to the front desk and Shari suggested to check out from our current room and to wait for rooms to become open. At 5 pm (a little longer than we wanted to wait) our room was ready. We were given a suite on the 14th floor with a great view, the wait was worth it.
The staff at all locations in the hotel were very friendly and attentive. The facilities are 1st class from the restaurant to the beach chairs to your room.
You need to be aware that this is an expensive place, drinks are $18 each; but we thought it was worth it with the luxury that surrounded us.
We will definetely consider staying there again when we go back to South Beach
March 10, 2012
Rated 5 out of 5 by alan53 fun time in fla
staff was extremely accommodating, knowledgeable and very pleasant. Concierge worked with group on functions and transportation flawlessly
January 27, 2013
Rated 5 out of 5 by Petefromtexas Best hotel experience ever
The entire staff and facilities were outstanding. The friendly culture at this hotel is unmatched by any I have stay in over 30 years.
May 28, 2013
Rated 5 out of 5 by Chris Big fan of the W – South Beach location tops by far.
Excellent service at The Dutch. Was there for my Mom’s birthday and they had balloons, fruits and nuts in the room. Thank you Ivana!
May 29, 2013