Rated 5 out of 5 by Gail15 Return trip
Excellent across the board
My only comment is the charge for parking
$30 a day steep
Wasn't impressed with Kauai Grill no many levels but that is a separate venture of JG not the hotel
Online discounts for golf are better then the offered through hotel
October 25, 2012
Rated 4 out of 5 by salaam the hotel had one major issue
we had a measure issue with this hotel and was really never resolved . The air condition is the room never worked , very note in our room
December 25, 2013
Rated 5 out of 5 by mjg52 Location is the best
only complaint was the air conditioner in my room did not cool the room and it was a little musty particularly after showering but this was minor compared to how outstanding every other thing was at this resort.
January 28, 2013
Rated 5 out of 5 by Mstol589 Great hotel
We had a wonderful stay at the St. Regis. The staff was friendly and caring. The view was amazing!!! Great place for honeymoon
July 23, 2013
Rated 3 out of 5 by hagfwg The food was not good in the Makana Terrace
Resort great; the food needs improvement so that it is consistently worth eating.
August 6, 2013
Rated 4 out of 5 by charq charq
Beautiful hotel and surrounds. Staff strives to please yet lack of strong communications between some departments makes it difficult for them to fulfill their commitment to the client at times.
January 4, 2012
Rated 5 out of 5 by ssf1421 Exceeds Excellence and Reputation
I have spent time at many beautiful places/resorts, and I truly believe this would unequivocally rank as the very BEST. in EVERY respect...facilities, ambiance, food, beauty and service.
January 29, 2013
Rated 3 out of 5 by kamikam hotel review
the buffet breakfast was terrible.
August 7, 2013
Rated 5 out of 5 by Lizzie02 The service is impeccable.
From the housecleaning to the pool, food, and concierge, the St. Regis strives to offer you the very best service to make your stay as enjoyable as possible.
February 14, 2013
Rated 5 out of 5 by FreqTravler1 Perfect Location for Celebrating Anniversaries
Superior Concierge services
Went for a 5yr anniversary excursion - hotel restaurant greeted us with champagne and a private dining room.
December 8, 2011
Rated 3 out of 5 Wonderful hotel, but not for HONEYMOON occasions.
It’s been almost a month since I left St. Regis at Kauai, but I miss the island already. The hotel and the service staff members were fantastic, however I’m still disappointed by the lack of benefits my wife and I received at the St. Regis for our honeymoon.
I’m a SPG Platinum member and I booked my honeymoon stay at the St. Regis in early January. I also booked my hotel stay in cash instead of points because at the time I didn't have enough points.
Perhaps it's my fault that I expected too much from the hotel, but the only benefit I received from St. Regis for my honeymoon stay was a complimentary champagne bottle. I received a partial upgrade to a suite (first two nights) for being a platinum member, but that was the only benefit. Very disappointing in being a platinum member and paying in FULL for the stay.
I should have gone to Maldives or to Bora Bora for my honeymoon. I hear the honeymoon benefits are fantastic at those hotels. They decorate the honeymooner's beds with rose pedals, candles, etc but in my experience St. Regis will give you a champagne bottle nothing more nothing less. Just don't set your expectation too high like us.
April 29, 2013
Rated 5 out of 5 by sljan2013 Delightful Stay
My husband and I stayed here for our 10 year anniversary, were beyond pleased and intend to return. The service and setting are exceptional.
January 17, 2013
Rated 5 out of 5 by DELFONICS STAY
WE HAVE STAYED AT THIS LOCATION 6 TIMES AND SINCE THEY HAVE PUT A NEW FACE ON IT IS THE BEST HOTEL IN HAWAII SERVICE AND STAFF ARE THE BEST
February 11, 2013
Rated 2 out of 5 by Disappointedprinceville Dispointedinkauai
horrible room service. Worst steak ever. Where's is the mashed potato.
July 4, 2012
Rated 5 out of 5 by lanap21 Th location and hotel
The location and hotel were both over the top.
May 7, 2013
Rated 5 out of 5 by KTIM The Best Ever
This was our third annual visit to the St.Regis and it once again exceeded our expectations. The setting and the views qualify it as one of the most beautiful places to stay in the world. Certainly, the pool area is magnificent and the staff could not be any nicer and helpful. It is clear that they all feel honored to work there and they share their joy with you. Individuals like Phyllo , our bellman on arrival, are so professional while at the same time expressing their great pleasure in having you as a guest and sharing information to make your stay the best it can be. Our hats are off to him and all of the other great staff members who once again made our visit the best ever.
October 30, 2013
Rated 5 out of 5 by ParentsOf3Princesses The Butler(s) Did it!!!
I could write a ten page review of our stay but we just got back home and I'm kind of tired. I'll try to give the abbreviated version. My wife and I stayed with our three young daughters (4, 2, 2) and were treated like royalty from the moment we arrived until the moment we checked out. The dedication of the staff from the valets to the pool wait/cabana staff to the butlers were beyond compare. It was sincere and consistent but not overbearing obsession with our enjoyment and not only addressing but anticipating our needs. The butlers bringing us coffee and hot chocolate to our rooms and taking care of whatever we needed was exactly what a mommy and daddy needed who don't have any help back home and rarely a free moment to themselves. The evening before we departed two of our beloved butlers, Aynslee and Lee, stopped by for the last time with coffee, hot cocoa and biscotti and all of us were so sad to leave them - they are adoring and caring and were so nice to the kids. There's a whole other list of people I need to write a separate post about but I'll just sum it up by saying that as breathtaking as the views from the hotel are the staff really take your breath away with their healthy obsession with your happiness. My family is officially spoiled for life and the St. Regis Princeville is guilty as charged.
December 12, 2012
Rated 5 out of 5 by cmichael18 Wonderful Hotel with Beautiful Location
This was my first stay at a St. Regis property, and I was blown away by the quality and service offered at this property. I cannot say enough about the wonderful staff. Everyone at the hotel is extremely friendly and the service was excellent. Kaipo at the pool was particularly helpful, as was Matt at the valet. The rooms are immaculate and include such niceties as slippers and high quality bath products. It was perhaps the most memorable hotel visit I have ever experienced, and we cannot wait to return.
There were only a few areas that I believe could be improved. (1) I felt that platinum recognition was poor; no suites were available for our stay, and the platinum continental breakfast only included coffee, juice, and 3 small pastries. To be fair, they were all very good, but some fruit or yogurt would have been nice. (2) The parking fee of $25/day was a bit annoying, as it is almost impossible to visit Kauai without a rental vehicle, and it is not like the hotel is in a high-density area. This should be included as part of the room rate. (3) The concierge was friendly and helpful, but I couldn't help but feel that their main goal was to sell me a timeshare.
Overall, this is an amazing property with excellent service. Our only regret is that we did not stay longer, and we are already planning our return trip.
April 21, 2012
Rated 5 out of 5 by GaryW PARADISE FOUND
The St Regis Princeville is located in the most idyllic setting in Hawaii., set atop a cliff overlooking mystical Hanalei Bay in northerm Kauai. Whether viewed through the floor to ceiling windows in the beautiful lobby, or the large picture window in the guest room, the backdrop of lush mountains with waterfalls and fabulous beach leaves one awestruck day after day. That would be enough. Really. Yet the service, room, and amenities rise to the same level, resulting in an overall experience somewhere between elation and nirvana. From the best aloha welcome check-in, to the 15 minutes staring out the guest room window on arrival (and every time passing it the rest of the stay), to the first trip down to the most picturesque beach one could dream of, to the tasty morning coffee and pastries from the deck, it all keeps getting better and better. The room shower feels like a hot rainfall. You don't want to get out. A flick of a switch let's you see out though a glass window, or turns it opaque to bathe in privacy. At night there's Hawaiian music and pupus in the lobby. The Princeville golf is Jurassic Park with 36 of some of the prettiest and most demanding holes on the planet (sans T Rex). And more and more. My wife took a lei-making class one day...then wore the lei to the airport (she didn't want to let go). The Na Pali coast is nearby and beckons, but frankly, I didn't want to leave the St Regis. Ever.
August 26, 2012
Rated 5 out of 5 by Steven1566 A flawless experience
I redeemed starpoints for 6 nights and was fortunate to have suite night awards granted as well (it was still a Cat 6 property, now it's a Cat 7 and based on my experience, I can see why). Upon my arrival, it was clear that the St. Regis Princeville was the single most luxurious and amazing property I would ever stay at.
The staff was incredibly attentive. Every need or whim was satisfied without hesitation. The attention to detail was apparent, and the staff obviously took pride in their work and loved what they did. It makes such a difference to be around people who truly love what they do, and all of the staff at the St. Regis did (of course how could you not with a view like that?).
Rooms were very comfortable, and the view breathtaking. Bath amenities were wonderful and housekeeping was thorough.
Basically, I have no complaints and couldn't think of one if I tried. Everything was perfect and it made for a perfect vacation.
If you can, get a suite with the Butler staff. Ainsley was delightful and knew our itinerary better than we did. She made sure that we had plenty of delightful surprises waiting for us when we got back to our room from our daily adventures. The morning coffee is also a must-do. Great coffee freshly pressed in a French press, delivered by the Butler staff.
In the end, it was the little things that made the experience, and the St. Regis did not disappoint. I will be returning as soon as I can.
March 19, 2013
Rated 5 out of 5 by kc60 Dream Vacation
My husband and I wanted a tropical location with great views and a relaxed atmosphere. We got both at The St Regis, Princeville. The views from our room were spectacular. We chose a first floor room with easy access to the pool and beach and we loved it. The trip back up to front lobby area on the ninth floor from our room was a long one. We looked at that as the exercise needed to work off some of calories we ingested from the fantastic food served in the restaurants there. Our only complaint was that there were many young children in the pool at all hours of the day. This added a bit of noise to the otherwise tranquil setting. We will visit again!
May 8, 2013
Rated 3 out of 5 by SFKevin Inconsistent Service & Facilities - Below Expectations for St. Regis
Let me start by saying that the location of this hotel is absolutely beautiful. It has the most beautiful view you can imagine.
The hotel and the service are fine, but when you're paying for and staying at a St. Regis property, "fine" just isn't good enough. The biggest issue we had at the hotel was the inconsistency of service. Certain groups were amazing - the valets, the bell hops, and the butlers. Others, most notably the staff at the bars and restaurants, were spotty at best, and that is being generous. Continental breakfast at the restaurant took up to 30 minutes to bring to the table, long enough so that other who were in our party who got the buffet were already finished by the time it came. This happened more than once. The bar staff at the pool never even came by on two different days. By the third we just decided to go and get our own drinks. Maintenance could not figure out how to operate the iPod dock on the stereo and tried to give me a work around that didn't work. Bath robes were sometimes left in the room, sometimes not, and even when they were there was often only one and not two.
One other complaint was the shower in the room. We had a junior suite and the shower head was only a small, hand-held shower head. Westins routinely have Heavenly showers with multiple, rainfall heads on them. How is it acceptable for a St. Regis to have something so inferior to that?
We used points for this stay, but if we were actually paying the $800+ per night to stay in our room we would have been very disappointed.
April 24, 2013
Rated 5 out of 5 by Zang27 St. Regis Princeville
The St. Regis Princeville met all my wife's and my expectations of what a 5 star hotel should be. Everything from the location, room, staff was beyond are expectations.
December 20, 2013
Rated 3 out of 5 by Bradpeds Understaffed and 3 star service
My wife and I just returned from celebrating our 10 year anniversary at this resort. The setting is impeccable. We started in an ocean view room that had gash marks in the wall but than moved to a junior suite which was great. The Kauai Grill was tasty but pricey (as expected). Breakfast was also great on the terrace. The pool food/grill was subpar from a quality standpoint and the service there was terrible the first day we ate there (better the next time). Unfortunately the same server was our waiter the next day at the pool and gave us menus but never returned to take our order- very poor. That night we ate at the hotel bar which was very busy and the servers were running around like chickens without heads!! We waited 45 minutes for our check and it never came with no sight of the waitress so we left (we had somewhere to be). We immediately called the manager (Maria) to explain as we felt terrible for leaving. She stated the food and beverages manager will be calling me so I can let him know how poor the service was simply because they were understaffed....but no call came (sad...I thought at least the management would respond to a complaint/concern). Than the last day, once again we ordered drinks at the pool after grabbing a waitress as none came by.....she forgot to get the drinks for us and than took forever to bring them once she realized she forgot- as we saw her socializing with other servers at the bar. For a five star resort charging 15-20 dollars a drink, this service was inexcusable and the manager not calling us back even worse.
March 5, 2013
Rated 4 out of 5 by Ninosaturnino77 Grat hotel, some minor issues
We had a great experience overall, the view is unbeatable in the three islands we were (Maui, Kauai, Honolulu)...just some minor issues, we were told at front desk your pool was warm at 83°F, and it was pretty cold, everyday we heard guests complaining near us about that, and we didn´t see more than 5-6 guest using it, my wife couldn't enter once there.
Also your lobby is pretty cold, A/C was at max there.
We came from a warmer place, thus this affect more us than probably the rest of the guests, but we saw many people complaining. And I have been in lots of colder places and they keep it up balanced this two issues....
Concierge was the best, staff in general also. the room was great.
November 6, 2013
Rated 2 out of 5 by Neil7512 Found areas lacking...
We came for a family wedding & were beyond excited to stay in what is considered to be one of the "most lavish, beautiful & best service hotels" in Kauai. Unfortunately, we had numerous problems with our stay. The biggest problem of all was that our room air conditioning did not work-- it pushed out semi-cool air that did not cut the humidity nor cool the room. We checked with others & their room cooling units worked wonderfully compared to ours. When we notified guest services about the problem, we had a technician come in to "fix" the a/c unit. Unfortunately, this song & dance continued to go on for the 5 days/4 nights we were there. The hotel was apparently completely booked & we could not be accommodated in any other rooms. Instead, they gave us 2 circulating fans to help move the air & were given a mini box of chocolates for our troubles. When we were finally given the option to move rooms (the day before we left), it was basically a downgrade, moving to a room without even a balcony. Then the manager said we would also receive a cold bottled beverage for our troubles-- the bottle never appeared in our room. We also had a phone that had a dead battery & continued to beep until fixed & our mini refrigerator barely kept our waters cold. Also, there was an incident in the spa where my fiancee got burnt getting her hair done for the wedding. After all this back & forth, the concierge knocked off $150 of our total bill-- not much when you pay over $450/night! While the view & location was beautiful (the wedding was amazing), the food was less than memorable for the prices & unfortunately the service in general at the hotel (especially when we never got that chilled bottle from the manager) definitely left us unhappy & wanting to look elsewhere for our next visit.
June 7, 2013
Rated 5 out of 5 by Gigi2013 Uh-mazing!
When I decided to pamper myself, I had NO idea what I was in for. This place was simply amazing. The staff were so nice and wonderful. I have to give some compliments to some of the staff:
Flynn - at the Makana Terrace. She was my server on my first evening/dinner there. She was so friendly and welcoming, that I didn't feel alone. Which is a huge statement since I was traveling alone! And when I was chilly, she brought me a shawl that they have on hand for guests who need them. The next day, she wasn't even my server. But she saw me leaving and remembered me. She asked if I had silverware for my leftovers. And she went and got the plastic ware for me. Now that is service. Thank you, Flynn.
Jason - the bellman who took my luggage to my room on arrival. So friendly, and helpful.
Melchior - who helped my server at the Kauai grill the two nights I went there for dinner. He was so very sweet and thoughtful. And he remembered that I preferred ice in my water from the first night. He even warmed the bread for me on request. Made all the difference.
Diana - with housekeeping, who cleaned my room on my second full day there. Was a pro and gave me a good laugh. She also 'put up' with me staying in the room while she cleaned. (My words, not hers).
Michael and Luan - down at the pool/beach. Helped me to rent a kayak, and even remembered my last name that evening at dinner in the restaurant (Michael) and the next day at the pool again (Luan). Who does that? And how? It made me feel special and memorable. Thank you.
Each and every one of you brought smiles to my face. It was an experience I can't wait to re-live.
There was only one not so great moment and that was at the end of my second night/dinner at the Kauai grill. Anela, my server, dropped off my desert (to go) at my table. I tried to ask her if my other boxes were in there, but she was already moving away, having snatched up the check, and threw over her shoulder, 'yes, you're dessert is in there'. That was not my question. And I felt brushed off. Sad, since the rest of the meal was great, and, as I said, Melchor made all the difference. She didn't even stop long enough to make eye contact or let me ask my question. Luckily, the restaurant manager saw me with my second bag and walked me to the front where my dinner left-overs were also waiting. So there was really only one 'bad' moment throughout. But when compared to the wonderful attitudes, friendliness, respect, happiness and care displayed everywhere else, it hurt.
July 21, 2013
Rated 5 out of 5 by jcmitchell21 First vacation as SPG Platinum
I have read from many different sources the superlative qualities of the St. Regis Princeville. I was hoping for a matching experience.
The hotel staff were friendly, attentive, and informed of what the hotel offered and did not offer. The rooms were not extravagant, but were very well appointed and designed in line with the hotel as a whole. The star of this hotel has to be the location. Sitting above the shore of Hanelei Bay with a beautiful view of the mountains. Mandatory valet parking is a nice feature, but short trips out/in makes me wish there was a self-park option.
My stay at this hotel met and exceeded my expectations.
October 26, 2011
Rated 5 out of 5 by danakc Perfect Family Getaway
What a fabulous hotel in a perfect location with the most outstanding view. The staff at the hotel is amazing and will take care of anything you need. The vibe of the hotel is very relaxed. If you can swing it you must stay in an ocean view suite with a balcony. You want to go out onto the balcony to catch those sunsets and the beautiful rainbows after a brief moment of rain. We stayed in the Bali Hai suite and it was tremendous. We can't wait to go back. My six year old son did not want to leave....he had a blast. There are so many great activities and the concierge will arrange hikes, boat rides etc. Everything we did we loved!
September 1, 2012
Rated 3 out of 5 by Dan95126 NOt up to Par for a St. Regis
I very much appreciated the free continental breakfast option over bonus starpoints. Great benefit. I had trouble getting responses from Guest Recognition and Concierge before my arrival. Lots of "out for 3 more days" email responses from Guest Recognition and no call back from voicemail I left for Concierge. It generally worked out, but about a week of no real responses was surprising. I was told a room fridge would be reserved, but it never was. The pool staff was amazing including the food team. Everything was timely and hot, very attentive and they worked VERY hard to ensure we got umbrellas and towels even on VERY busy days. Only pool issue was the surprising number of screaming kids playing and splashing in the pool (had to move to a new lounge the 3rd time my Kindle got splashed). Kauai Grill was a complete disappointment (see my Yelp Review) and the regular restaurant was OK, but somewhat inconsistent (our server Koa was Exceptional-exactly what I expect from the St. Regis brand). The valets were generally very friendly, but one night when we walked back from dinner we were suprised the 5 or 6 valets were clumped in 2 groups chatting among themselves and none looked up to say welcome. Didn't bother me, but other St. Regis visits EVERYONE makes eye contact and says hello. Returned to our room from the pool one day at 2:15 due to rain and found our room had not been cleaned. We ended up calling to have it cleaned then had to take our books somewhere to kill 45 minutes. I'd also love to have the bar/lobby not as air conditioned (my wife ended up having to bring a sweater every time we stopped in the bar and the music tended to be too loud for relaxed conversation, so we did not spend much time there. When we did, the staff was great. Overall, the location and rooms are great. The service is inconsistent, ranging from unresponsive to exceptional. Again, if this was not a St. Regis, I would have considered the service pretty standard. But given my previous stays at St. Regis properties, I just did not see the consistent quality of service I expected. Seems like the Pool manager is running a fairly tight team, and other areas could use more coaching to move from Hawaii casual to a more consistent level of service.
July 22, 2012