Rated 5 out of 5 by Marian24 Spectacular stay!
I enjoyed a 9-night stay in late April/early May with my family, and it was truly one of the most relaxing vacations in a very long time. We had connecting rooms with a terrace and a wonderful mountain view including Hanalei Bay. The rooms were large and we had more than enough space in the bathrooms too. The daily maid service was excellent as was the evening turndown service. The staff throughout the hotel always cheerfully greeted us and asked if we needed anything. The front desk was equally helpful and attentive to our requests. The parking valet staff were friendly and efficient. The pool staff took good care of us, setting us up with chairs, towels, adjusting the umbrellas, and offering to bring us water. We ate lunch at the poolside bar and grill several times. The food and drinks were very good. We watched the sunset at the bar several times along with several other guests. The views are stunning! We travelled with a 15-month old toddler and wasn't sure if all would go smoothly but the hotel is a very toddler-friendly place and she had lots of other children to play with at the pool and beach. We participated in several events at the hotel, including lei-making, sand sculpting, and s'mores on the beach. I highly recommend this hotel, it is a gem!
May 22, 2014
Rated 4 out of 5 by FormerConsultant Good Hotel, not exceptional
The St. Regis is a nice property, starting to feel a bit dated. Service was overall very good, however several requests to speak with a manager to understand why a suite night award was not able to be applied were met with a "they will call you" and never receiving a call back. I understand when the typical (Jr. Suite) is not applied as a regular upgrade, but when one slightly higher (St. Regis) room is available it would be a nice gesture to have this upgrade granted.
The food quality is average for a hotel, however the folks running the restaurant are great.
We did find the hot tub to be inoperable on a couple of days, very unfortunate bcs the Princeville weather was cool and rainy.
At check out, my room was charged at a rate several hundred dollars above what was confirmed. Luckily I checked the bill before a nasty surprise on my credit card. The front desk staff was gracious in correcting the error - though it shouldn't have happened in the fist place.
Overall a nice hotel, good service, starting to feel a bit worn for category 7.
April 10, 2014
Rated 5 out of 5 by missmin78 Family with small kids Review
Stayed at the St. Regis for 2 nights in mid January 2012 with kids ages 3 and 1. Overall, the hotel was fantastic. For families with kids, I did notice a few things that were questionable but the overall experience was great.
Pools/Beach - The big pool was heated to 78 degrees so very comfy and the kid pool must have been 83 degrees or so because it was VERY warm and comfortable for kids (especially since they stay in the pool for hours at a time!). Loved the mini surf lesson in the pool by Kyle. My son enjoyed it so much!
Beach was eh....calm waves were a plus but lots of coral so hard to really enjoy the beach. Bring swim shoes and you will be able to walk far out and enjoy the fish and eel swiming around you.
Food - was good. My son had their PB and Jelly sandwich 3 meals in a row and my daughter loved their mac and cheese. Kids eat free was great, especially for what they charge for the food! The drinks were very sweet and tasted like they were watered down but you felt the alcohol so maybe it was just a great drink.
Rooms - were clean and nice. The DVD player was a plus for kids who like to watch their own shows. The mini keiki robes and slippers were simply adorable. The only negatives were 1. windows have 1 1/2 foot railings even on the top floors. Families with young children need to be VERY careful. I would opt for "less ocean view" just for the safety. and 2. the bath tubs were very slippery. My daughter fell on her head twice. They should offer families with small kids (or older folks) non-slip covers for tubs/showers.
Service - the towel guys were a bit snobby. (all except Rocky who was very cordial from the start). Others were nice to me only AFTER I tipped them. The next day when my mother went to the pool before I did, they did not lay out the towels on the chairs for her. They just dumped the towels down on a chair. Too bad since I came by 10 minutes later to tip him but decided not to. Seemed a little discriminatory in my opinion.
Facilities - views were AMAZING from every angle. Loved the views. The lobby is nice and the grocery/lobby store is very well stacked with all the things you might need! Lobby is clean and open and the bars are very nice and not too loud. The kids room (with mini air hockey, books, toys, guitar hero, tv's LARGE bathroom) was definitely a plus. The only minus was that it was 90 degrees in there!! maybe there was a way to change the temp but wasn't there long enough to find out.
January 19, 2012
Rated 2 out of 5 by MAG2013 NOt St. Regis Quality
Incredibly dissapointed in this property. Property and rooms are outdated. Supposedly upgraded to an Ocean View Suite which did not even have a balcony. Pool and beach lounge chairs are old and uncomfortable and the pool bar was dirty and without several beverage choices.
Staff was friendly and accomodating.
April 30, 2013
Rated 5 out of 5 by tjb11 Absolute paradise
The St. Regis Princeville was the perfect place to start our honeymoon. The staff were so welcoming, gracious, and friendly and made us feel like it was a home away from home. We had breathtaking views of Hanalei Bay from our room and had just a short drive to amazing restaurants and attractions.
August 23, 2014
Rated 5 out of 5 by IngeVH Beautiful hotel & setting but it's the wonderful staff that made the experience absolute world class
The hotel itself and its setting on the beautiful North Shore are excellent. Clean, spacious rooms - beautiful amenities ...but what we considered absolutely to be top class was the friendlyness and kindness of the staff (ALL of them). They made our stay truely exceptional. Congratulations.
December 2, 2013
Rated 5 out of 5 by Kauai612013 AMAZING!!! We will be back!
We just celebrated 4 nights of our 11 night honeymoon at the St. Regis in Kauai and wish we had booked the entire trip here. The views, rooms, and staff are all amazing! We will be dreaming of our time here until we return. The pictures on-line do not do the hotel justice.
June 11, 2013
Rated 5 out of 5 by mountaingypsy12 Room with a View and More
The St Regis was wonderful. The beach area, and the beauty of the water and bay were incredible. Really captured some great photos that will last a lifetime.....surfers off shore to watch while soaking in the sun, nice pool and a very relaxing atmosphere....Great!
February 23, 2012
Rated 5 out of 5 by SandyG Above and Beyond
My husband and I stayed at the St Regis in Kauai for a week and were very pleased with the resort. The facility was exceptional, the views were phenomenal and the the staff was very friendly and helpfully in every way. We had a WONDERFUL time!! Mahalo to everyone.
February 25, 2013
Rated 5 out of 5 by Schneid Paradise
One of the most relaxing vacations ever. The staff was very friendly and helpful. The only exception was that housekeeping was a little lax. Dirty glasses left in room, had to call for new ones several times. But aside from that, perfection. Perfect setting.
August 12, 2013
Rated 5 out of 5 by Gail15 Return trip
Excellent across the board
My only comment is the charge for parking
$30 a day steep
Wasn't impressed with Kauai Grill no many levels but that is a separate venture of JG not the hotel
Online discounts for golf are better then the offered through hotel
October 25, 2012
Rated 4 out of 5 by DallasGreen1 20th Anniversary Bliss
A perfect spot to celebrate 20 years of weded bliss at the place it all started.
August 25, 2014
Rated 5 out of 5 by Austinswim St. Regis Princeville
An outstanding vacation for the family at St. Regis. Golf was beautiful ; SPA was great; food was excellent Butler service was outstanding as was room service. This was our second trip to this resort and it was so relaxing.
August 16, 2013
Rated 5 out of 5 by mjg52 Location is the best
only complaint was the air conditioner in my room did not cool the room and it was a little musty particularly after showering but this was minor compared to how outstanding every other thing was at this resort.
January 28, 2013
Rated 2 out of 5 by eernest Dont try to valet with a locals car...
Bags took 2 hours to be delivered from bell hop..the MOD was quick to respond and professional..
SPG perks were nice and appropriate.
We stayed with a friend for a few days during our trip and borrowed their car, which was a mistake. Every time we pulled up the valet wouldn't come to our car, inquired what we were doing there and who we were. One night I left the car there and walked to the room, forcing them to park it. When we would pull the car from valet the wait was very long and guests that came after us got their cars first..
August 4, 2014
Rated 4 out of 5 by charq charq
Beautiful hotel and surrounds. Staff strives to please yet lack of strong communications between some departments makes it difficult for them to fulfill their commitment to the client at times.
January 4, 2012
Rated 5 out of 5 by ssf1421 Exceeds Excellence and Reputation
I have spent time at many beautiful places/resorts, and I truly believe this would unequivocally rank as the very BEST. in EVERY respect...facilities, ambiance, food, beauty and service.
January 29, 2013
Rated 5 out of 5 by wbadger531 A 5 Star Experience!
From the moment we arrived, we were greeted with genuine hospitality. Mark helped us load our bags unto a cart and escorted us to the front desk to introduce us to Erin. Mark wished us a wonderful experience. Erin welcomed us in. She kindly set us up. I have to thank Sheena, Erin, and housekeeping for helping me get into our rooms an hour and a half earlier than check-in. They helped accommodate my request since it was my wedding day. Sheena, especially, helped me with all the phone calls she patiently took. Thank you! It meant a lot!
Our stay was everything that you would hope for- relaxing, exquisite, and hospitable. Noah, our server at the beach, was amazing. His attitude and joyfulness was contagious! He made us laugh and helped us truly relax. I want to go back to your beach for the view, the water, and Noah's wonderful personality. Thank you, Noah, for being you! We hope to see you next time we visit.
I, also, have to talk about our wedding experience. This is where I have to talk about Leon Pellicer. He was our biggest blessing on our wedding day. He helped set us up in the private room at the Kauai Grill. He was so happy to set us up and to grant us a wonderful place in his restaurant to celebrate our wedding union with our family. In addition, Mr. Pellicer helped us with other little wedding ideas, which is totally outside his expectations! Mr. Pellicer, you will forever be in our hearts for the special acts of genuine hospitality you gifted us with and for contributing to one of the most special days of our lives.
We had a perfect day. In addition, our dinner at the Kauai Grill was the best dinner we have ever had! Thank you, Texas Billy Zetes, for the professional, courteous, and timely service. Thank you, Chef Maxime Michaud for all the delicious and exceptionally flavorful dishes. We really appreciated the amuse bouche you sent out (that definitely woke up our palates! yum!) and for the tableside visit. What an honor! Thank you, three, for allowing us to take a group photo with you!
From start to finish, your establishment has wowed us. On our way out, Virgilio Ballesteros, helped us with all our bags. He organized everything into two different cars for us, exactly as we had requested. We had a chance to hang out and talk to him while waiting for the other half to meet us. What a nice person to wait with us!
Lastly, I want to give a shout out to the entire St. Regis Princeville Resort team. Thank you for the bottle of Champagne on our wedding night and for the congratulation cards.
From our hearts....we'll see you on an anniversary trip,
June 2, 2014
Rated 5 out of 5 by David4 Activities and Beauty in Abundance
We loved our visit to the St Regis in Princeville. Upon arrival the warmth and genuine greeting by the valets and bellman, Erwin, set the tone for our entire stay. He shared his knowledge of the island and some interesting places to visit. That positive tone was continued with our butler Greg. He and the team of butlers were great. We loved our morning coffee and hot chocolate for the kids. The reception staff was also great getting us checked in. We had two rooms, one for our family and one for my parents. We also had great service from Kate at the concierge desk. I was able to write 9 positive reviews for activities and restaurants we tried based on recommendations we received during our stay. We loved the staff at the morning breakfasts we had and the Thanksgiving buffet was excellent. We were able to have all the traditional foods along with some great fresh seafood. The pool and activities staff were also helpful. Everyone in our party had a relaxing and enjoyable stay. When everyone is happy life is good and it makes the entire vacation memorable. So I guess this is my 10th positive review for our time on Kauai.
December 8, 2013
Rated 5 out of 5 by BobW AMONG MOST SPECTACULAR SCENIC VIEWS AND PROPERTIES ON PLANET -- MUST GO!
This resort is one of the most spectacular locations and properties on earth -- a MUST GO! We travel a lot-- Starwood Platinum 100+ nights annually. We tell everyone if you have one place, THIS IS IT! The view of the mountains, cliffs, ocean bay sweeping across to the Napali Cliffs and forest underneath it where South Pacific, Bali Hai, Indiana Jones, Jurassic Park, and more all were acted and filmed... it's as romantic and inspiring as you get. And the St. Regis (recently upgraded from a Westin already lovely) gives impeccable service in the rooms, dining rooms, poolside at the infinity pool sweeping out to sea and the mountains, and the private beach which is nice to swim and run on (and where you see all the scenery along the forest-side beach). GM Milton and his Assistant Kelly are the BEST. They recognized us and upgraded us as multiple return guests and Starwood Platinum, but they are nice to everybody. Kelly gave great welcome hello and Milton had wonderful reception in the awesome living room lobby with the picture windows out to the sea and mountains. Concierge had great restaurant recommendations. "Butler" amazing pressing jackets, slacks, shining shoes! A favorite part, hiking on nearby trails especially the Kalalau Napali Cliff Trail (not difficult) is most scenic conceivable as is the short 25 minute drive to "end of the road" trailhead where it starts. We will come back a lot and recommend others go see this place... Amazing.
May 4, 2014
Rated 5 out of 5 by Lizzie02 The service is impeccable.
From the housecleaning to the pool, food, and concierge, the St. Regis strives to offer you the very best service to make your stay as enjoyable as possible.
February 14, 2013
Rated 5 out of 5 by FreqTravler1 Perfect Location for Celebrating Anniversaries
Superior Concierge services
Went for a 5yr anniversary excursion - hotel restaurant greeted us with champagne and a private dining room.
December 8, 2011
Rated 5 out of 5 by room904 Can't wait to come back
We had to leave a little early because we were worried about the hurricanes, but man, what a great trip. The staff make this place outstanding. They really try hard. The highlight of the entire trip to Hawaii was scheduling a private romantic dinner beachside, which was worth every penny and was the best meal we've ever had. Do yourself a favor and book it.
I could find areas that the hotel could improve, the rooms feel a bit dated, the televisions aren't that easy to use (but who cares), the pool food is way overpriced and mediocre, and the service on the terrace during sunset wasn't as good but mainly because it collects a crowd but it is so beautiful it doesn't matter (but I would stick to the sushi on the terrace).
All that being said, the stay was freaking wonderful. Just awesome. We will go back for sure and keep my fingers crossed for no hurricanes this time).
August 15, 2014
Rated 5 out of 5 by sljan2013 Delightful Stay
My husband and I stayed here for our 10 year anniversary, were beyond pleased and intend to return. The service and setting are exceptional.
January 17, 2013
Rated 5 out of 5 by DELFONICS STAY
WE HAVE STAYED AT THIS LOCATION 6 TIMES AND SINCE THEY HAVE PUT A NEW FACE ON IT IS THE BEST HOTEL IN HAWAII SERVICE AND STAFF ARE THE BEST
February 11, 2013
Rated 5 out of 5 by Mstol589 Great hotel
We had a wonderful stay at the St. Regis. The staff was friendly and caring. The view was amazing!!! Great place for honeymoon
July 23, 2013
Rated 5 out of 5 by edwin50 graet snorkeling site, beautiful location
beautiful location and view, great services and clean
August 23, 2014
Rated 2 out of 5 by Disappointedprinceville Dispointedinkauai
horrible room service. Worst steak ever. Where's is the mashed potato.
July 4, 2012
Rated 3 out of 5 by hagfwg The food was not good in the Makana Terrace
Resort great; the food needs improvement so that it is consistently worth eating.
August 6, 2013
Rated 5 out of 5 by PHX2013 great hotel
Helpful staff, beautiful grounds and great views make this a beautiful hotel!
October 19, 2013