Rated 3 out of 5 by Av80 Ok but not the romantic setting we hoped for
the hotel overall is good however we paid for the garden view room which is a long walk to the main hotel and eating areas. I had medical issues and thus the walk from one end of the hotel to the main lobby was a difficult task, also walk from car park to room was a hike. the room itself was great however the bathroom was way below expectation for the reputation of hotel. the bathroom felt more like a cheap motel rather than a hotel. also although the garden was view was OK, we mostly kept room doors closed due to construction being undertaken on rooms other side of garden area. the hotel grounds were nicely kept and staff were friendly. unfortunately our stay was during power outages and thus a lot of the facilities powered items were unusable, but this was not due to hotels fault. was not the romantic weekend as we hoped
December 2, 2013
Rated 3 out of 5 by Guillaume124 Good hotel, poor service
Let's begin with the positive:
- the hotel itself is very nice. Nice pools and venues
- the spa is extraordinary. Such a nice location and staff
- Tom from frontdesk delivered an outstanding service. If there is an Employee of the Month award, he gets my vote !
Then why such bad notes?
- I went to Fiji for my honeymoon. Westin was on my shortlist but i prefered another hotel as they replied to my emails quickly (as opposed to the VERY slow replies from Westin...) and offered an honey moon bonus, which Westin didn't.
- I am a SPG customer and wanted to redeem points for a SPA treatment with my wife.
* When going there for the booking, we had a drink at the bar. The waitress asked us to go paying quickly when she learnt we were not staying at the hotel. And she would stare at us until we do... Not a nice way to be welcome !
* I then went to the shop and had to wait 15 minutes at the cashier as the credit card machine had an issue. Back luck certainly...
* Then came the massage story ! I won't go through all the details to avoid spreading my frustration but:
--> we came on Nov 12th to book and we faced issues of miscommunication between SPA and frontdesk, obvious misknowledge of SPG program by Westin staff and no real willpower to help us. After 50 minutes, the lady from the front desk promised she would take care of it and prepare a voucher for the next day.
--> we came back on Nov 13th to pick the voucher, which of course was not ready (we then assumed that the lady promised this to get rid of us). We then went through exactly the same steps and spent one more hour to book the spa... Tom from the front desk finally managed it and walked us to the SPA to give a final point to this story.
the SPA treatment was excellent, fortunately !!
Do i feel special about being a SPG customer? Well, i spent nearly 2 hours to redeem points to book a simple SPA treatment, 2 employees out of 3 just "gave us up" (didn't really want to provide a solution) and didn't know much about the SPG program.
Then my answer is obviously no !
November 18, 2013
Rated 5 out of 5 by DHRH True paradise
If the tropical setting, luxurious rooms, and superb cuisine were not enough to earn 5 stars, then the level of personal and considerate attention paid by the staff to all guests would merit the rating alone. Vinaka vaka levu to the entire staff.
November 15, 2013
Rated 5 out of 5 by Tarzo The whole package
Wonderful fijian resort!
the staff and facilities amazing we especially loved the comfy beds!
Great place for families we will be back again sooner rather than later
October 18, 2013
Rated 2 out of 5 by Meza Cost of dietary requirement
Unfortunately on arriving at your hotel I requested Soy milk be bought to my room as I am dairy intolerant. I was advised to go and buy it from the local store. I was very surprised as I have travelled the world and never been told to buy my own. The store did not have any soy so when room service delivered they charged $21.95 for one glass of soy milk. This is outrageous so I won't be staying again at your hotel.
October 14, 2013
Rated 2 out of 5 by Ronrose Ron Winter
There is no worthwhile beach and the advertised free transport to the adjacent island was not available. Value and quality of Steakhouse restaurant was appalling. I would never recommend this hotel.
October 13, 2013
Rated 1 out of 5 by circus I would not recommend this hotel
You could hear normal conversations through the wall
October 12, 2013
Rated 4 out of 5 by Harold234 Western Fiji the place to stay
I thoroughly enjoyed my stay at your hotel breakfast was amazing unfortunately the meals at the steakhouse were below par,presentation was great, but the food was below par over cooked and tough,I suggest you send some staff secretly to review the restruant occasionally .
I do like the lobby no loud music a restful an excellent ambience not like the Other hotels on denerau
The loud base from the band was a nuisance to people trying to sleep early and I wonder if it really has to be so loud
We really enjoyed our time and our one regret is that we had commitments and so could not stay longer
To all the staff and management thank you
October 7, 2013
Rated 4 out of 5 by Frankie52 Our Westin Deanarau stay
We were disappointed with the "tiredness" of the room we had. The tiles on the outside of the bath had been patched (badly) the shower did not work - very low pressure until we complained), the toilet continually flowed water unless you gave the cistern a hefty thump, there was no bottle opener in the elaborate bar set up - wine glasses, champagne flutes, swizzle sticks and napkins but NO bottle opener. The compendium for the hotel was accessible through the TV - but no - the card started that you switch on the TV and select the MENU button on the remote. No menu button on the remote - even the staff could not get the compendium up! Although the room had air conditioning, there was also a fan available - this had no dial so we could not use the fan.
Having said all that, the bed and pillows were very comfortable and the staff really friendly.
October 3, 2013
Rated 4 out of 5 by Wraith Good for a break
Good rooms, excellent service, only issue is there needs to be more shade or umbrellas by the pool.
October 2, 2013
Rated 4 out of 5 by Lisa1979 Good Hotel - needs a little improvement
We were happy with the hotel, mostly as it did not have as many children as the other hotels and as we were two girls on a weekend away this was a bonus. The staff were friendly and the Steakhouse restaurant was fantastic. only a couple of little hiccups, the second day when we went to get towels we had to wait for over an hour as all the towels were in the wash. As it was only 10am in the morning it seems a bit short sighted on thier part to have run out of towels already. The other issue was when we checked in and the room key would not work. We were a fair way from reception so I walked back and waited in a line to let them know. After about 5 minutes in the line I spoke to reception and she said, "did you put it in the way that the arrow points?" When I said yes, she said, oh thats why it didnt work, you have to put it in the other way. This would be nice to be told when you check in, usually an arrow is indicative of the way the key goes!. Also an apology would have been nice rather than being made to feel a bit stupid.
These were really the only issues we encountered. Otherwise, the room was lovely and very spacious and the majority of the staff were extremely friendly and welcoming.
October 1, 2013
Rated 4 out of 5 by NicknSal Great Hotel, Especially for Young Families
The hotel was great and the staff extremely friendly and helpful. Great location and very well maintained hotel. I would highly recommend for young families as the staff were great with our 8 month old son.
September 17, 2013
Rated 4 out of 5 by Louise50 Authentic looking Fijian Resort
The Westin offers a genuine and authentic Fijian village atmosphere, with roomy accommodation, comfy beds and pleasant gardens. I particularly liked the lap pool which offers a quiet and shady environment, with very comfy lounges. The buffet breakfast offers everything!! Entertainment features nightly as does a spectacular sunset! The staff are friendly and helpful. Overall I enjoyed a very relaxing holiday at (in my opinion) the best Hotel in the area!
September 16, 2013
Rated 5 out of 5 by Junnius The best hospitality
The best experience. I`m impressed with the hospitality and attention delivered to me. Front desk really polity and kind. Specially Mr. Asiey and his wife, that really let me feel at home. I would like to congratulate the Westin for having this kind of friends in the hotel staff. I hope return soon for vacation. Be sure I you recommend Westin for all my friends. Good food, excellent services and staff, beautiful landscape. All the best. 5 stars. Thank you my friends!
September 15, 2013
Rated 5 out of 5 by seaneka7 nice surprise
booked in for 1 nite and was upgraded to a presidential suite, very nice personal touch from the guys at Westin. will certainly start using SPG more instead of my ambassador status at another chain
September 14, 2013
Rated 4 out of 5 by Angel1 Westi Fiji
Stayed in a recently renovated room.. much brighter and cheery than previous décor. Bring muscles to open balcony door/s... still near impossible without 2 hands. Managed to put the fly-screen on its sliding- rails as no-one else could be bothered. TV "Guest Service" menu function didn't work: never has in my last 5 stays!.. why bother? Service Express available and helpful as alternative. Always great Westin Heavenly Beds. Housekeeping has picked up its act which was good.
September 14, 2013
Rated 5 out of 5 by Tez58 Clean, fresh & relaxing
We felt very relaxed at the resort. The poolside areas are set up well. We liked the design of the pool area and there were ample sun lounges available during the day. Obtaining beverages was relatively simple, mostly we were served without needing to get the attention of wait staff. Most staff were friendly. We ate at the resort only one night out of four, as we found the restaurants at Port Denarau more affordable. We were a bit disappointed with the steak from the steak house at the Westin, Our request for Pepper sauce was declined by the chef! Overall though a lovely resort and would stay again
September 13, 2013
Rated 4 out of 5 by Slovenia Price of restaurant
We were really shocked by the price of the restaurants within the hotels. We felt they were expensive for what you got. Staff we always happy except our last night when we ate at the Wet Edge which we spoke to the duty manager that night and she said that tha staff apologized for how my wife was treated. But still it was disappointing to be treated that way since it has never happened in our previos four time we have visited Figi.
September 13, 2013
Rated 5 out of 5 by Wenicke Room is awesome
I was upgraded to an oceanfront room. The room was modern and clean. I particularly liked the fact hat I could access the neighboring SPG resorts and charge Services to my room. I enjoyed my short stay at this hotel and would return again when I am in Fiji. Thank you Westin.
September 10, 2013
Rated 5 out of 5 by Kiwichris What a lovely time with great staff looking after you
My wife and I have a short stay over a weekend for a work weekend away and what a lovely place. I have been to Fiji many times and stayed in most of the Hotels. The Western is the best I have stayed in. lovely surroundings. great staff and what a place to wake up in. We loved the room and the pool. The only problem we had was trying to leave. We just did not want to go. We will be back to the Western again. I look forward to another great holiday there. much longer the next time.
September 9, 2013
Rated 4 out of 5 by Bartuccio Great vista
Great welcome and room available just after lunch which is always helpful when you have 2 young kids. Staff were very friendly and made life easy. The pick of the 3 Starwood hotels in my opinion in Denarau. Had a ground floor ocean view room which was big and spacious for the 4 of us and allowed kids to run outside while sitting reading on the patio and short walk to pool. Only complaint was the room didn't have curtains only shutters so room was never completely dark in the morning. Would be back in a heartbeat, only the weather let us down as rained 2/4 days.
September 6, 2013
Rated 5 out of 5 by HappyVegemite Great trip and Platinum recognition
Had a great 7 night stay at the Westin Fiji. Whilst we experienced a few issues with our booking leading up to the stay, the hotel and its manager ensured we had a fantastic stay with superb service. SPG Platinum recognition was very good with upgraded room and the usual benefits (breakfast, internet etc). Sparkling wine with breakfast is a nice touch offered by the property. Good quality restaurants across the Starwood properties. The Fijian staff are incredibly warm (as are all the Fijian people we encountered throughout our holiday). Great for families. Can't wait to return.
September 5, 2013
Rated 5 out of 5 by Mar59Car57 Great Resort and Hotel for Holiday
BULA !!!! Fantastic resort for relaxing a holiday, The staff are very friendly willing to help you at any time with any request, The dinning was excellent, use of all the Pools was great ,
September 4, 2013
Rated 3 out of 5 by Rita32 Inmprovements required
My husband and myself stayed for our 32nd wedding anniversary, it was stated on all our paper work and on checking in we also stated this as we where asked.
To find that on the day the hotel could not even spare a bottle of sparkling or even a token card to congratulate us was a very poor performance. Also one day we had to ask for housekeeping as at 3.30pm they still had not arrived and again on our last day there it was again 3.30pm and they then arrived at about 3.45pm but we where getting ready to go out so told them not to bother. So you can see why I would not in good faith recommend this hotel to my friends.
September 2, 2013
Rated 5 out of 5 by Spaceknights Great service
The hotel offered great service. Staff and other personnel were friendly and the varied services offered made our stay comfortable and fun.
August 19, 2013
Rated 4 out of 5 by Suzie10 OUR SON'S WEDDING
How special did we feel being looked after by the beautiful Fijian people, especially our new little 14 week old grandbaby. Could not have asked for a nicer destination to celebrate out sons wedding. We had such a good time all our guests are wanting to come back next year to celebrate their first anniversary.
August 18, 2013
Rated 5 out of 5 great customer service
very clean,relaxing and great customer service from your front counter staff especially ,trying to help us with a cancelled flight,thanks for trying so hard !
August 17, 2013
Rated 5 out of 5 by Mikus1228 As expected for a 5 star resort
Overall experience is excellent. The facilities are all very good except once no water half way of my shower. But staff tried to fix it ASAP. I suppose Fiji people are just genuinely so nice, which makes the stay very pleasant and welcome. It's the people makes us feel the whole stay is a joy.
One thing to mention is that the fence on the second story is not safe. It's just like a showcase but no protection. Not just my room but looking around they r all the same. And my door is almost falling down coz one hinge is falling off. I can't be bothered to say anything. Just for the sake of children in the future, the fence should be fixed properly.
After all, I enjoyed my Fiji holiday thoroughly. And Westin is part of it!
August 14, 2013
Rated 5 out of 5 by arrobbo Best on the island
Staff made our stay great, it would be nice to have more light in the eooms as they are quite dark also a pillow menu is required as the staff could not understand the request for firm/foam pillow and the down pillows do not offer support. Beds are lovely, restraints nice ROTC. Overall would rate high.
August 8, 2013
Rated 4 out of 5 by MCMNG Clarify your needs
Each staff member should aware their customers with least expectation and do the best for them. The guests should feel like home when they visit resorts. They want to be relax and be served and not trying to solve problem themselves. Hotel like Westin should be trouble free.
August 6, 2013