Rated 5 out of 5 by MRMichael12 Rika Insider
Rika chachacha provided the BEST service to us going out of her way to help my partner & I !
I highly recommend her for a promotion & bonus !!!
I have never felt so welcomed by a resort member before like this !
Make sure you keep her & look after her !
Oh yes, $10 for apple juice is too much $$
October 16, 2013
Rated 5 out of 5 by MDSAFF Unbeatable
The staff were very accommodating and friendly. Excellent facilities in a resort only a few yrs old. We stayed in the 1 bdrm pool vila for our honeymoon and had a brilliant time. Beautiful sunsets to watch from the style of the Woo Bar right on the beach. Get pampered in the AWAY spa and gym great. All restaurants are great. Breakfast at bloo and an al a carte meal at fire. Transport around the resort is great with buggies readily available. Privacy whilst still close to seminyak centre/restaurants. Highly recommend. Don't eat at the deck (A few doors down though).
October 14, 2013
Rated 5 out of 5 Bali Experience
What a great way to spend a Holiday ...I loved the service and all my needs where met ...Thank You W Hotel you guys are truly a great place to relax and have all your wishes met...
October 14, 2013
Rated 5 out of 5 by Stingray1 W stands for WoW and they deserve it in Bali
It was one of my best stays in being a member since over 10 years.
Warm welcome of the Staff always with a smile and never be stressed which is great to see and you felt very welcomed part of the W family. Well done, keep going like this.
October 11, 2013
Rated 5 out of 5 by JSee88 Wonderful & Fantastic Stay at W
It has been an unforgettable stay at W, the service is tip-top, especially from male service staff. Somehow the female staff doesnt smile.
October 7, 2013
Rated 5 out of 5 by SteveDavid Fantastic Experience
Over all the best experience of hotel staff no matter what they will bend over back wards to make your stay FANTASTIC
no request is tobig
THANK YOU TO ALL YOUR WONDERFUL STAFF
October 5, 2013
Rated 5 out of 5 by LisaF44 Rockstar Weekend
The W puts the Wow in Wow-factor.
We stayed here for a special anniversary and the weekend was more than I could ever have imagined. I have not stopped talking about the W since our return and have even blogged and spammed my social media network on how amazing it is!
We are not normally "resort" people and I took a chance by booking the W as a surprise for my husband. You have converted us - our challenge is to visit every single W hotel in the world now!
Thanks for an amazing weekend of rockstar luxury!
October 5, 2013
Rated 5 out of 5 by Melsey13 40th Birthday 2013
I stayed at the W Seminyak for my 40th Birthday!
This experience is amazing the staff could not do enough.
From the start of our stay to the end.
Breakfast is out of this world. I love the cup/mug choosing.... so cute! the food ha delicious... that was my favourite part of the day.
The pool staff are so friendly and can not do enough for you.... anything you need. Perfect.
I could not of wanted a better place to stay or time.
thank you W Loved it xxx
September 25, 2013
Rated 5 out of 5 by Mahnken9113 Best week of our lives...
Not one detail is missed. The staff at this resort delivered what was by far the best service we have ever recieved in our years traveling around the wold to some of the most prestigious resorts. Brunch every day at Fishbloo was outstanding. Fire, the grill on premise was top-notch and Chef Millar even came to our table and spoke to us about our meals, a classy touch. We arrived on a Sunday and stayed through Friday so the nightlife wasnt thriving at the hotel, but sunset cocktails at WooBar made up for that in every way. This resort was immaculate, cutting-edge, and beyond anything we could have imagined. The last night we had privite dining by Fishbloo by the beach and it was a night we will never forget, the food was outstanding and the service didn't misss a beat. We stayed in a 1 bedroom villa close to the main hotel and I couldn't imagine a better way to celebrate our recent nuptuals. Simply put... It was the perfect week thanks to the W Bali.
September 20, 2013
Rated 5 out of 5 by JordanP W BALI = OUT OF THIS WORLD!
Words can't even begin to describe how extraordinary this hotel and its staff are. Let me start by saying that after 5+ years of being a Platinum SPG member, this is the very first review I have written. Reason being... I can't leave this property without properly communicating (to those who might read this review) the undeniable superpower the W Bali is in the Starwood portfolio. To date, I have stayed at over 200 different Starwood properties, and have never before experienced this level of pure, genuine, all-around luxury.
While the property is utterly majestic (seriously, just wait until you see their bamboo-canopied entryway as you first drive in), the staff is that and more. It wasn't just the people that checked us in when we arrived, but every single person on this hotel's staff knew my and my partner's name, and greeted us (by name) with warmth and sincerity any chance they could throughout our stay. Not one, not two, not three, but numerous members of the W Bali staff went above and beyond, truly out of their way, to make our stay profoundly special. The rooms are a 10. The pool is a 10. The beach is right there, and I mean right there (as in, you will hear the mesmerizing sounds of the Indian Ocean from the second you arrive until the moment you leave the property). The food is a 10. The Away Spa is a 10. And the list goes on...
If a hotel could get 6 stars, then the W Bali would be the one. Bottom line, if you are looking for that perfect getaway... a place to truly relax, unwind, and appreciate our gorgeous world in ways you never thought possible, then get yourself (and your loved one) to the W Bali asap!!
September 16, 2013
Rated 5 out of 5 by Shanne WOW
I cannot fault anything with The W and its staff.From the moment I walked in the door I was made to feel like I was the only guest and the staff could not do enough for me.
My suite would have to be one of the best I've ever stayed in.The attention to detail and the little quirks is what really made it,oh,and the fabulous bathtub.
The restaurants and bars provided amazing food and drinks,the staff even took note of the fact that I'm vegan,so at sunset drinks they made me vegan canapés as the usual were all meat based.
I would not hesitate staying in this beautiful hotel again,hopefully next year,and It would be a joy if all the same staff were there again.
September 16, 2013
Rated 5 out of 5 by Kate3 Bali Bliss
Stayed 7 nights at this amazing resort. Everything was perfect, location, great room with an ocean facing view, pool and gym, lovely bars and restaurants and the most accommodating staff ever. I especially want to acknowledge everything that Yessy, the Welcome Relations Manager, did for us. She went out of her way to welcome my friends and I and to help us celebrate a birthday. All staff were very service oriented and my expectations were exceeded.
September 15, 2013
Rated 5 out of 5 by Neo1 Relaxing experience
Friendly staff and everything you need.
A very cool resort
September 15, 2013
Rated 5 out of 5 by Pizzfred Perfect venue for vacations
We enjoyed the Pool Villa for few days. The villa was perfect, staff were very friendly and helpful. Everything was made to enjoy our stay
September 8, 2013
Rated 5 out of 5 by jon70 Amazing Experience With Attentive Staff When It Mattered
Excellent Platinum recognition. Great "W" experience. Received Ocean View upgrade for duration of stay. Stunning property. What set the trip apart, however, was the staff's attentiveness when it mattered. I was traveling with an elderly person using medical equipment that required proper voltage. To make a long story short, the staff went into town and procured a new voltage converter at 9 p.m. when it turned out the available converters would not do the job.
September 3, 2013
Rated 5 out of 5 by Dimas67 Great Experience
My family and I are very satisfied over all experience at this hotel, which is not found in any other hotel. thank you for everything
September 3, 2013
Rated 5 out of 5 by Fee26 Totally Amazing!
We stayed in the one bedroom villa and we were not disappointed! Everything about the pool area, and room were ultra comfortable and appealing.
The service by all staff members were exceptional and nothing was too much trouble. The Whatever/Whenever service was by far the most helpful as they assisted booking dinner at the top restaurants each night of our stay- and their recommendations were right on the mark.
My husband and I will definitely be back and will now be choosing to stay at other W hotels around the world.
Thank you for making our week of holidays so enjoyable
August 28, 2013
Rated 5 out of 5 by baju AMAZING!
This hotel is just really great! The staff is very nice, the food is very good and you have a large choice. The rooms are very clean. Everything is very well organised in this hotel. I travel a lot with Starwood hotels and this one is one of my favorite! To be experienced!
August 25, 2013
Rated 5 out of 5 by foffaf First class hotel's staffs
This hotel's staff amazed me by their attentiveness toward every guests. Especially Mr. Fido who handled my SPG membership. He really took care everything till completed.
Every other staff in swimming pool and the restaurant also expressing first class service and attitude.
There wasn't any displeased matter during my stay.
Please keep up the good work.
August 11, 2013
Rated 5 out of 5 by LJohnson2012 Piece of Luxury
I was lucky enough to stay in a night in a private villa and really could not fault the experience - the room had everything and was a perfect way to end a longer stay in Bali. I will definitely be back just next time for longer.
My fav part of the experience, 1. the golf buggies and sunset at the wetbar. You also can't go past the location of the hotel - simply amazing.
I want more!
August 8, 2013
Rated 4 out of 5 by carmen75 great view, service should be improved
W hotel has reputation, facilities are great. view fantastic. service wasn't great specially at the pool.
August 5, 2013
Rated 4 out of 5 by hopeliu Need to work on Cleanness more
The hotel is great! Staff are friendly. view is perfect. However, W really needs to work on the cleanness. I was there for a 4-day family trip. The ceiling fans are incredibly dirty. You can also tell from the pillows besides the swimming pool. It really shocking how dirty and careless of the W staff regarding the cleanness side... Anyway, other then this, everything else is good. By the way, they only have 1 staff helping villa checking... Always keep you waiting in the line.
August 4, 2013
Rated 5 out of 5 by stefy80 The best hotel I've ever seen
We spent 6 nights of our honey moon in this wonderful hotel: everything was perfect.
We were in an amazing pool villa and every moment was magic. Every features in this hotel is really studied to create a wonderful atmosphere.
Thank you for everything.
Stefania and Claudio form Italy.
August 3, 2013
Rated 5 out of 5 by bteoh bteoh
Excellent hotel and staff were extremely helpful and friendly.
Indra Gautama at Fire was fantastic and made us feel very welcome.
Byang was also great , just to mention a couple of names. But overall, the staff were all wonderful.
Great hotel and would definitely visit again.
July 30, 2013
Rated 4 out of 5 by Laurie817 Billing
Overall the hotel met my expectations. I was botherd at check out as they charged me for nights I prepaid and when they revised the bill the charged me for upgrades I also prepaid. They corrected the bill but without even an apology.
July 26, 2013
Rated 4 out of 5 by Laurie817 Disappointed
The lack of service at the woo was very disappointing. I also had concerns with the extra charges that were rectified out check out. They tried to charge me for nights and prepaid charges. I recommend everybody to review bills closely
July 26, 2013
Rated 5 out of 5 by junok great hotel,ggod staff
this hotel is very good,good staff but for spa please improve your spa facility with the unique place different than another spa
July 16, 2013
Rated 4 out of 5 by Jahja72 This hotel has a lot more potentials
The location is perfect, the beach is awesome, the facilities are top notch. However, the staffs need a lot more work. They seemed to me too amateurish, too young and inexperienced, especially when handling local (Indonesians) guests like me.
They need more coaching, assistance, trainings...
The cleanliness in the room, especially the bathroom need to be improved.
July 7, 2013
Rated 5 out of 5 by Zinath85 Excellent hotel
Service was wonderful and attentive. We really did not want to leave! Oh yes, breakfast was extraordinary!
June 21, 2013
Rated 4 out of 5 by Moel execellent service and wonderful hotel
Wonderful and nice hotel, with free wi fi connection. I really love the service, very kind and helpful staff.
But, they need to take more attention for the cleanliness of the toilet. There are still dirty stuff from the previous guess. But the response is very fast when I asked them to re-clean my toilet
Note : I understood W in the same group with Westin, Me and my family expecting to get same greeting when I arrived in the hotel, but it didnt
June 17, 2013