Rated 5 out of 5 by sweetsumatra Best SPG experience E.V.E.R.
Most amazing experience ever. So amazing I just booked another five nights. Greeted by Craig, the GM as soon as we arrived- the suite was AMAZING the staff are so happy and helpful. From the canopied bamboo forest entrance, to the epic sunsets from the balcony- I am never going to waste PTO anywhere else. My sister got really sick and the staff immediately sent up tea and housekeeping. I mentioned I love the chevron decor in their fire restaurant and they got the address of where I could buy the material. The GM personally sent us a note of where to have thanksgiving dinner... The list goes on. As a platinum SPG member who has stayed at properties all over the globe- nothing beats the W Seminyak. So what are you waiting for?!? BOOK HERE!!!! The W Bali awaits you.
November 29, 2013
Rated 5 out of 5 by ST1107 Great hotel and great service
My daughter really loves to stay at this hotel. She asks to stay here again on our next holiday. All the staff in swimming pool, restaurant, even housekeeping are very quick coming if we ask something. They are friendly and helpful. The swimming pool is great. Very recommended...
June 29, 2014
Rated 5 out of 5 by LindaKhl Great venue
Best hotel in Bali. Had a conference in the hotel last week. Great conference faclities. Levin Winata the account manager in-charge was world class. Most attentive and responsive banquet staff onsite. The service at the bellhop was perfect, thanks to Mr Miami and .team who did all our guest transfers. Also thanks to Mr Boy at the front desk.
June 23, 2014
Rated 5 out of 5 by Patrick1 W with Best Guest Services
A new property and indeed, no one can predict no construction or equipments failure while being occupied by guest in the furst few months.
Two thumbs up for GM and his team in being responsive to issues encountered by guests! W Seminyak should be the benchmark of guest relations for all W, which is well-known of lacking in core guest services.
My room had an issue with the toilet seals which makes the room has an unpleasant odor. Frank responded quickly eventhough it was very early. W moved me to a villa which later on the air-conditioner malfunctioned. However, Byang took care of this issue personally and handled the issue very well.
What important is, the hotel’s management take a good care of its guests and make us important in their agenda when some issues come up.
November 10, 2011
Rated 5 out of 5 by AllanMCF Wonderful Experience
I am so glad to select this hotel for my vacation this year. Everything is perfect. The hotel facilities, services, etc. gave me a pleasant experience. I'll definitely come back again and recommend to my friends. Thank you.
June 30, 2014
Rated 5 out of 5 by Sukhbir Just Amazing
2nd Stay @ W Bali
Amazing staff, so polite & professional.
Service is awesome.
Staff always smiling & they never say NO. Everyone knows your name here.
Special mention to W Insider, Dino. Proactive young men who provides a WoW Service.
Also special mention to the staff @ Starfish Bloo…..even a simple morning coffee is made to be a wonderful experience.
All this mix with the greatness of Bali, equals a super break.
Will be back soon. Thanks W, I sincerely appreciate all you have done this week.
November 14, 2013
Rated 5 out of 5 by Piggybabe Hip and happening hotels for couple and family
Truly enjoyed my 3 nights stay there.. Booked a wonderful room with 2 queen bed. Room is huge, around 64sqm with spacious bathroom and balcony. Love the open concept bathroom!!
The only downside I guess is the view from the balcony. I was expecting a garden view, but somehow there's no garden. Instead, there are construction going on around the area. So certainly not a good sight from the balcony.
Location is great, walking distance to few beach clubs ( Potato Head, Kudeta).. Many small shops & cafes nearby..
May 26, 2013
Rated 5 out of 5 by LisaF44 Rockstar Weekend
The W puts the Wow in Wow-factor.
We stayed here for a special anniversary and the weekend was more than I could ever have imagined. I have not stopped talking about the W since our return and have even blogged and spammed my social media network on how amazing it is!
We are not normally "resort" people and I took a chance by booking the W as a surprise for my husband. You have converted us - our challenge is to visit every single W hotel in the world now!
Thanks for an amazing weekend of rockstar luxury!
October 5, 2013
Rated 4 out of 5 by FrankieandSiti Overall, fantastic
We spent 6 days on a romantic getaway together in a 1 bedroom villa. Great room, great facilities. Staff were generally very helpful. Breakfast and dinner at starfish blue were amazing, as was dinner at fire. Was a great place to hide from the world and kick off a romance! Only a couple of hiccups in days - 1 asked for an outside restaurant to be booked and it wasn't done, and resort car to airport was very late (booked, so no excuses) and made trip home stressed rather than a relaxed end to the week.
January 25, 2012
Rated 4 out of 5 by hopeliu Need to work on Cleanness more
The hotel is great! Staff are friendly. view is perfect. However, W really needs to work on the cleanness. I was there for a 4-day family trip. The ceiling fans are incredibly dirty. You can also tell from the pillows besides the swimming pool. It really shocking how dirty and careless of the W staff regarding the cleanness side... Anyway, other then this, everything else is good. By the way, they only have 1 staff helping villa checking... Always keep you waiting in the line.
August 4, 2013
Rated 4 out of 5 W is for Wonderful
Our stay at W Retreat & Spa Bali was exactly what we needed to melt away our stress from our daily grind. My wife and I lounged away at the poolside and left the resort completely relaxed. The staff is amazing. They will go out of their way to make your stay enjoyable. The Bliss beauty products were a nice touch. The pool was great, but the beach was awesome!
May 26, 2014
Rated 5 out of 5 by RenFam Hotel with a Heart
My family and I stayed over Christmas at one of the villas. The staff was awesome - always giving a smile and ever so courteous 24 hrs and met whatever needs we have. Special thanks to Mr. Tyo who did the extra mile for us and also to Mr. Byang who was ever willing to make our holiday a most memorable experience. We will definitely come back again sometime soon. Thank you W Hotel. The staff at the Away Spa and the food outlet was extremely courteous and helpful too.
December 28, 2013
Rated 5 out of 5 by Brentceoxo Best service by far!
I felt as if every member of the service team was at my beck and call. I never lifted a finger for anything. I was expecting an upgrade, however, seeing that the W is an all suite (retreat) hotel, I understand. The room was amazing, with retractable skylight shades in the bathroom. The food at the restaurants was phenomenal as well, including the service. Happy hour specials with live entertainment was so enjoyable. Such a beautiful property and staff. Terima Kasih!!
September 15, 2012
Rated 4 out of 5 by Moel execellent service and wonderful hotel
Wonderful and nice hotel, with free wi fi connection. I really love the service, very kind and helpful staff.
But, they need to take more attention for the cleanliness of the toilet. There are still dirty stuff from the previous guess. But the response is very fast when I asked them to re-clean my toilet
Note : I understood W in the same group with Westin, Me and my family expecting to get same greeting when I arrived in the hotel, but it didnt
June 17, 2013
Rated 5 out of 5 by jon70 Amazing Experience With Attentive Staff When It Mattered
Excellent Platinum recognition. Great "W" experience. Received Ocean View upgrade for duration of stay. Stunning property. What set the trip apart, however, was the staff's attentiveness when it mattered. I was traveling with an elderly person using medical equipment that required proper voltage. To make a long story short, the staff went into town and procured a new voltage converter at 9 p.m. when it turned out the available converters would not do the job.
September 3, 2013
Rated 5 out of 5 by charly outstanding service
We spent our last night in bali in this hotel with my girlfriend, it was impressive.
I do travel a lot, stayed in plenty of great hotel, but i can't remember any hotel matching this level of service and staff kindness.
May be the service in some others hotel I went was better, but the way the staff is taking care of you, anticipate your need, and smile at you, make it just better at the end.
looking forward to come back and probably spend more time this time.
July 28, 2012
Rated 5 out of 5 by CruiseShipGuest We will be returning to the W Bali
We have stayed at W properties around the world and the W Bali exceeded any experience we have had previously. The property is spectacular and the rooms are amazing. The grounds are perfection and I don't know where to begin with the staff. EVERY TIME we engaged with them it was a perfect experience. All SPG staff members should be required to stay for a week at the W Bali to learn what absolute perfection in customer service resembles.
March 24, 2014
Rated 5 out of 5 by Anji My holiday in Bali
W retreat and spa,Bali is not just a hotel its a heavenly experience.When i think of my holiday in Bali,all i can recollect is the W property which is so magnificent and exceeded my every expectation,enhancing my holiday to a level i cant begin to explain.Staying at the W,Bali has been one of my life's best holidays.I cannot wait to be in that paradise like property again.The location of W is really a heaven on earth kind of experience.It is simply MAGICAL !
June 24, 2012
Rated 5 out of 5 by glc56 Great Getaway
The W Resort Semanyak was exceptional. The facility, food, comfort all absolutely first class - and the real stars were the staff!!
Thanks to the experience at the W - Bali has now become our #1 pick for beach relaxation and recovery!!
June 10, 2014
Rated 5 out of 5 by Melsey13 40th Birthday 2013
I stayed at the W Seminyak for my 40th Birthday!
This experience is amazing the staff could not do enough.
From the start of our stay to the end.
Breakfast is out of this world. I love the cup/mug choosing.... so cute! the food ha delicious... that was my favourite part of the day.
The pool staff are so friendly and can not do enough for you.... anything you need. Perfect.
I could not of wanted a better place to stay or time.
thank you W Loved it xxx
September 25, 2013
Rated 4 out of 5 by graucous Edgy, modern paradise in Bali
My wife and I had a fantastic stay here during our honeymoon.
The staff was extremely friendly and sharp. They provided decent recognition of my SPG status as well as the fact that it was our honeymoon.
The seaview room on the top floor was fantastic.
The common areas, grounds and pool are pretty awesome and fun! You lose the essence of Bali while at the W, but you gain the benefits of a hip and edgy hotel with a dedication for pleasing the guest.
May 23, 2013
Rated 5 out of 5 by Kate3 Bali Bliss
Stayed 7 nights at this amazing resort. Everything was perfect, location, great room with an ocean facing view, pool and gym, lovely bars and restaurants and the most accommodating staff ever. I especially want to acknowledge everything that Yessy, the Welcome Relations Manager, did for us. She went out of her way to welcome my friends and I and to help us celebrate a birthday. All staff were very service oriented and my expectations were exceeded.
September 15, 2013
Rated 5 out of 5 by LifetimeSPGFamily SUPERB STAY
We stayed there for a week and really enjoyed it. The location and design of the hotel are fantastic. Both the suites and the villas were spacious, modern, well designed, functional and practical with a lot of attention to detail (e.g. skyroof in bathroom).
The Spa was a wonderful experience in its own.
Above all, the staff/talent was always helpful and accomodating and we have not seen so many smiles in one week before...that tells it all.
November 6, 2012
Rated 4 out of 5 by cher999 One flaw
We enjoyed our 4 days at the W, but one flaw let down the whole experience. Several people who were not staying at the W walked off the beach, were given towels by hotel staff and utilized the beachfront bales and pool. We overheard some of the conversations and it was clear that staff were happy to assist them. Why pay the tariff charged by the hotel when you can stay somewhere much cheaper nearby and just use the W facilities ???
July 1, 2012
Rated 5 out of 5 by Ryan Beautiful W & Fun Insiders
Let me start off by saying that I have stayed at more than 20 different W Hotels and this might be my favorite. The hotel is in a picturesque setting, as you arrive traveling down a path covered by trees. The rooms are well done with nice features. My room was on the top floor so the rainfall shower also had a skylight to the beautiful Bali day/night. The pool was amazing with plenty of cabanas to grab. The restaurants were delicious and the buffets expansive. There were so many featured areas to explore that I don't think I saw it all in 3 days. The W insider Rika made my stay. I was alone on business and she instantly made me feel like I had a friend. She made sure that I was well taken care of and everything was arranged so that i didn't have to worry about anything! Thanks Rika! I will definitely be looking to come back with my wife for a romantic getaway!
May 26, 2013
Rated 5 out of 5 by Leannefrank Hotel Class compliemnted by the staff
The w hotel was exactly what we needed for our relaxing getaway from our chaotic busy lives. From the minute we arrived, the beautiful breeze which flows through the reception and lobby area was refreshing. The hotels beautiful modern architecture always created interest when walking or laying about and around the resort. Sitting around the pool with the noise of the waves on the beach was perfect and calming. In addition it was perfect if we didn't want to enter the busy streets of seminyak to dine or drink and listen to music at night, we could stay at the hotel and relax around the woohoo bar overlooking the beach. I cannot complete this review without mentioning the beautiful staff who did not ever walk around without observing if any guests required attention. They did a fantastic job at making sure you were never unattended to, always acknowledged if there was a delay in a service or order, and nothing was ever an issue.
April 24, 2014
Rated 5 out of 5 by Clare35 Unreal experience.
Great experience, great service, friendly environment, amazing facilities and a generally fantastic spot to stay.
I couldn't of stayed anywhere better.
Would like to note, it was my partners birthday and we received a cake and small present, was such a lovely treat.
May 21, 2014
Rated 4 out of 5 by Tractor14 Superb location, great facilities
The W Seminyak is in a great location with great facilities and very helpful staff.
June 11, 2014
Rated 5 out of 5 by Lynn13 Celebrating a special Birthday at the W Resort
We experienced the Wow factor at the W Resort this month while celebrating my husband's 60th birthday.
The W insiders Rika and Dino organized a complementary Breakfast at the Woo Bar and surprise gifts delivered to our beautiful Pool Villa.
The features and the great location of this Hotel makes it to the top of my wish list. The food, service and views exceed all expectations. Thank you for a wonderful holiday,
April 10, 2013
Rated 5 out of 5 An absolute delight to stay in your hotel
Having stayed in Bali numerous times this was a first for us at the W hotel..this will definitely not be our last. The staff were extremely helpful in all aspects of our stay and nothing was ever a problem.
The beautiful touches around the hotel and in the rooms are very superior compared to our hotels in the area.
The food was delicious and of high quality,
Thank you to everyone at The W Retreat & Spa-Bali...
January 20, 2013