Rated 5 out of 5 by Xsjado1212 Allow me
..to reference the St. Regis Saadyiat for one of the best Hotels we have ever been so far. Our one week stay was definitely beyond our expectation. The staff is extremely helpful and always with a smile. It is obviously that the Management cares about their employees. We were happy to see the staff was well trained even dealing with guest having not the right behavior. The room was clean, very spaceous and of quality. All Restaurants did meet our expectations. Especially dinner in turqoise with perfect drinks didn't want us to think about going back home. To see dolphins off the beach is something you can't get for money. We will definitely be back!
September 14, 2013
Rated 5 out of 5 by Kikoevania Terrific Hotel
Terrific hotel with great amenities. Would recommend to everyone. From families to couples to golf groups.
April 29, 2014
Rated 5 out of 5 by Shine Amazing Stay!
We had an amazing stay at the hotel. This is a wonderful family destination where you can enjoy some great moments with your kids and some relaxing times as well in a beautiful environment. Our overall experience was great ,we actually extended for one more night as we were very happy. The hotel is very pleasant and the quality of the staff makes it unique!! We were impressed by the staff!!!
- Check in staff: Lovely staff! We really felt welcome!
- Housekeeping staff very reactive and pleasant! Our request were answered in a very short time, this was impressive!
- At the beach: very helpful, extremely kids friendly! Very cheerful team! The kids loved the games offered ! The team is very dynamic and pleasant. Lifeguard are very alerts.
- At the pool: Great staff, very pleasant too . We very much enjoyed all the private areas created by the pool beds and all the unique spaces created by some special seating areas all around the pool. It really makes the pool experience pleasant. Lifeguards are very alert too, we felt that the kids were in a very safe environment.
Pool food is a bit overpriced though and portions are very small.
-The rooms: very nice rooms, spacious, beautifully decorated. However, our main negative point would come from the light system not convenient and too complicated ( too many buttons)!!!! If anybody goes to the toilets at night it enlightens the whole room as the doors are made with glass!
- Breakfast area is really pleasant too, we loved the terrace. The waiters are very proactive and ready to help you spontaneously with a big smile at any given moment.
It is one of the best family resort in the emirates. We will come back!
October 17, 2013
Rated 4 out of 5 by Jim111111 Tries hard
Great hotel, excellent location. Facilities great. Staff extremely keen to help - just too keen. There are probably twice as many staff as are needed. They fall over themselves to help, but many don't really know how to help, and there seems little organisational structure to enable them to work in the best way. The food is nice but very over-priced, particularly when considering that there are restaurants 20 metres away in the same complex with equally good food at around one-third of the price. With some re-pricing and some management organisation this could be an excellent place to stay. The beach front position is outstanding, and the variety and design of the pools is excellent. Also a little far from main attractions if wanting to spend much time away from the hotel, but great if wanting to relax by pool and sea, with the (essential) cooling sea-breeze.
April 19, 2014
Rated 5 out of 5 by Leeanmay A peace of heaven at Abu Dhabi
We had a wonderful, yet too short stay. The hotel is great. with a very nice beach and a sea with different shades of blue ... Dolphins were even playing around ! We only had dinner at Olea so I can't tell anything about the à la carte restaurants but the buffet was great ! Actually it is hard to find something bad to tell about this Hotel ...
April 17, 2014
Rated 5 out of 5 by jechho Lovely resort
Great spg recognition, lovely hotel, fantastic adult-pool, huge breakfast spread & good sea view.
Room for improvement:
- butler service slow from time to time., same with bell boy and beach staff.
- complimentary coffee from the butler is great, but charging extra for decaff is cheap.
- weirdly, the curtains in the suite living room blocked out more sun than the curtain in the bed room.
- some wear and tear here and there - cracked tiles in the sink, loose handle in shower, electrical curtain not working in sleeping room.
- a bit quantity over quality at breakfast. Missed more healthy options (greek yogurt, whole grain, non-suggary food etc.)
- extremely slamming doors. Please install soft lock mechanism.
March 7, 2014
Rated 1 out of 5 by Dan345 The staff needs a lot of training!
I had my worst experience in hotels in my entire life at St Regis Saadiyat Abu Dhabi. The list is so long to add but to say the least don't be fooled by the butler service for the suites as all they do when you request anything from the butler is forward your call to the respective department in the hotel for you to deal with it. Completely defeats the reason of having a butler.
April 14, 2014
Rated 5 out of 5 by Jim60 Outstanding Hotel
Excellent location, wide choice of quality facilities, all restaurants exceed expectations and the staff were the best I have encountered during my many stays at hotels
April 20, 2014
Rated 1 out of 5 by DisappointedExpat Less Than Satisfied
The hotel is pleasant but my experiences at checking in and checking out were disappointing. The staff are friendly but need to be more efficient to avoid these bad experiences for future guests.
April 19, 2014
Rated 5 out of 5 by sue60 excellent service and luxury
we stayed 6 nights in a st regis suite which was furnished to a very high standard with an exceptionally comfortable bed,one of the most comfortable I have ever encountered on my travels!
Spa and fitness facility's were that of a first class health club with a wonderful indoor lap pool.
The hotel restaurants were very good considering the numbers that are catered for. Breakfast had everything you could want and when the 55 & 5th restaurant was opened to ease the congestion, we found breakfast a more relaxing experience.
All in all the hotel is certainly 5* and I would happily return.
February 19, 2014
Rated 1 out of 5 by KKth What a weekend!
Gave us the room 2 hours afters check in time
Guided us in the wrong direction to the pool/beach facility
Found a dirty towel in the washroom
Staff came into room after being handed over to us
April 21, 2013
Rated 5 out of 5 by bobitaly A wonderful wedding anniversary
My wife and I have been your guests in Abu Dhabi from 5 to 12 of April (room 754). Everything was above expectations, from the welcoming of the staff and the proficient presence of mrs Djunova at our arrival to all the small details daily. Thank you again !!!
April 14, 2014
Rated 1 out of 5 by dinoGoodwin cold reception
found this hotel cold and unfriendly
May 14, 2013
Rated 4 out of 5 by nabeehq A Romantic Getaway at the St. Regis
St. Regis Saadiyat was very nice for my wife and I to spend our first anniversary. The room was impressive. We fill in love with the tub. The view was breath taking.
Everything i experienced at the hotel was amazing except for the below points:-
1) Very slow service from staff. I had to repeat any request at least 3 times to get it. We felt the staff wasn't eager to help at the restaurants or pool area.. However, the room butler service was good.
2) We didn't have a comfortable sleep on the bed. The mattress felt like it needed flipping and there wasn't options for pillows as in other same level hotels.
November 10, 2013
Rated 4 out of 5 by David67 St Regis Hotel. Saadiyat Island
A very stylish and luxurious hotel . We had a lovely room and the Butler was very attentive and helpful , as were most of the staff. On arrival and departure the concierge and valet were not of the same standard. There are issues with congestion and valet parking in too small an area at certain times . This may seem petty but first impressions count! These staff need to be on the ball more. The hot section at breakfast needs addressing as there was always a queue . It is poorly layed out and two people should be cooking at all times to cope with the demand.
We would recommend and definitely return again.
March 28, 2013
Rated 5 out of 5 by robertoverde Great Winter sunshine escape
Possibly the best trained staff I have come across and I travel a lot. From security guards to the management - all excellent. Proper sea (with waves!) unlike the standard tepid, still lagoons elsewhere in the gulf. Adult pool an oasis, but we had kids and they loved the cabanas for ipads and shade!
April 9, 2014
Rated 5 out of 5 by Fred14 Excellent hotel for family vacations (with kids)
This is definitely a top service hotel. Personnel is very attentive and ready to help almost in any situation. There are plenty of facilities including kids club where it is possible to entertain your kids. Though there is a little chance that personnel will look after small kids ~2-3 ys old. That's why more sophisticated animation programs will be a benefit for this resort so young parents can relax for couple of hours privately. Overall amenities, service and food leave very good impression. It's a quite place far from busy areas of the city with own natural beach area. If needed to go to downtown its just 15 min away by taxi with very affordable prices. Food and drinks are bit expensive but of high standards/quality. I would definitely recommend this resort to families looking for quite and relaxed place.
March 18, 2014
Rated 5 out of 5 by Aleco this hotel gave us great assistance in a difficult situation
During our recent stay at the St Regis, unfortunately my son got sick and has been hospitalized for some days.
All the staff of the hotel has been amazing with us, from Oliver (at the Reception) helping in every possible way with our accomodation, allowing us extra late check out, to the butler of our floor offering us trays of fresh fruit, from the girls of the Kids club taking care of my oldest son, to everybody asking news and trying to assist and help.
We were in a difficult situation in an unknown city and this Hotel has been like family to us!
Thanks again from all of us,
October 31, 2013
Rated 5 out of 5 by sarah230979 Fabulous Hotel!
I can not praise the St Regis, Saadiyat Island enough. We had a lovely sea view room which had great views of the fabulous beach and hotel grounds. The hotel décor was totally to my liking and the service and attentiveness from staff was outstanding! Nothing was too much trouble. Going out of there way to make sure you have everything you require.
Facilities were amazing. Particular the adults pool area. Plenty of choice when it came to dining. We tried the sea food restaurant, Turquoise and the Asian restaurant Sontaya. Will definitely be visiting again! Thank you for an amazing holiday!
October 22, 2013
Rated 5 out of 5 by Ellen35 My New Favourite Resort Hotel in the U.A.E.
We were so impressed with this St. Regis Resort. We were welcomed by name by every staff member when we arrived, the checkin procedures were swift and efficient the room was spacious and comfortable. The balcony was large and the sea view was spectacular. We ordered room service and had our breakfast on the beautiful balcony. We especially enjoyed happy hour in the main lounge, where we had a table on the huge balcony overlooking the sunset on the sea. The service whether in the lounge, at the restaurant, in the lobby, by the pool, on the beach was exceptional. We had a wonderful stay.
November 13, 2013
Rated 4 out of 5 by Moay Great hotel and great experience once I went through the check in bad experience
Great hotel and great experience once I went through the check in bad experience . I arrived and had to wait for at least 35 minutes as the two rooms were not available .
April 6, 2014
Rated 5 out of 5 by Docnew Fantastic weekend in a fantastic hotel!
The comment of my five year old daughter after spending a perfect weekend in this extraordinary hotel was: Mummy we are so lucky!
This describes the experience of our entire family. The perfect managed Sandcastle kids-club, the outstanding quality and selection of food, the friendliness and competence of the entire staff, the comfort of the room etc. This hotel outreaches our expectations and indeed we were lucky!
March 23, 2014
Rated 4 out of 5 by Emsabdab This hotel had a lovely beach
Overall we had a pleasant stay. The room we had was good but would have benfitted from having tea and coffee facilities.
It would have also been beneficial to have a better understanding of the facilities available.
The check in and check out time was too long and as we had a baby with us this was a problem as he could not be as patient as we were..
The brunch was very nice as was breakfast.
Something annoying was that there were no spare sunbeds for us to use. Later in the day by the pool, the attendant started making a lot of noise pulling the sunbeds around which ruined the peace.
May 5, 2013
Rated 3 out of 5 by Reem I was disappointed with my experience in staying at the hotel
The staff were scattered at the hotel, however, they were't available when needed. When trying to contact the reception, butler or any other service from the phone, it would take forever for someone to answer. Room service were not satisfactory either, as it takes long time to bring the food and when requesting something already requested, it will take longer time as well. Amenities were not fully supplied at the room such as toothbrush, hair comb. the overall service of the hotel were dissatisfactory to the hotel rating and I was disappointed with my whole experience during my stay.
May 5, 2013
Rated 5 out of 5 by Claude23 Gorgeous hotel and excellent service
This is the 3rd time I stay at the St Regis Saadiyat Island and will be staying many more times in the upcoming weeks. The hotel is absolutely gorgeous, rooms are spacious and luxurious, stunning bathroom, beautiful view, great restaurants and the service is particularly important to them. I had a minor issue which was dealt with extremely well by the staff here for which I am very grateful - at the end of the day, what differentiates luxury hotels from one another is the particular care of its staff to ensure the pleasant stay of its guest. And for this, I rate the St. Regis 10/10
November 17, 2012
Rated 4 out of 5 by Gitane 5 star hotel
As a 5 star hotel should be. Good staff good facilities and a good location
April 6, 2014
Rated 5 out of 5 by Frans69 hotel of the year
Starwood topper.We come back every year,
good trained employers
April 6, 2014
Rated 3 out of 5 by Jeffreyh64 Beautiful on the outside. Dysfunctional on the inside
Absolutely gorgeous hotel and great location with an incredible beach. But internally things like the shower difficult to use with the hand shower, the shower drain working poorly and flooding the bathroom. The air conditioner blasting cold air irrespective of what the temperature was, the bellman taking an hour to deliver luggage, taking 30 minutes to check in. All these things add up; they do seem like "teething" issues that I'm sure you'll work out over time. But I felt like I was the Guinea Pig for this stay.
February 19, 2014
Rated 3 out of 5 by Emirati Disappointment
This was my 3rd visit to the hotel. The check in process was lengthy because we were put in rooms that didn't meet our specifications. we were given an upgrade though. Not all sea view rooms have a good view of the Gulf!. We booked 4 rooms, and the hotel put us in 3 different floors on different wings. We had to change elevators to reach each other. Tip: Make sure to request a certain room number when making the reservation. The checkout process was just as unpleasant because of mistakes in the bill. In my opinion, I don't think the staff is prepared to handle high seasons.
June 9, 2013
Rated 5 out of 5 by rob2705 Very enjoyable stay
We have just returned from spending 7 nights at the St Regis Abu Dhabi. It more than exceeded our expectations and that was mainly down to the wonderful staff who catered to our every need . The attention to detail was excellent and we will defiantly be returning to this fabulous hotel.
March 27, 2014