Rated 4 out of 5 by Natssant Not as great as the first visit
Visit here on second time. The view is still one of the best. Overall experiences are OK but not as good as my first visit. The room condition didn't look very well maintain. Staffs were't smile from the heart as before. NO turndown service on first night, I had to request for the second night. No staffs at Prego pool bar for hours, I can't find any bartender to order my drink at 4pm on Sunday! The major pool is currently close so I expected the hotel should pay attention to the other pool too.
August 19, 2013
Rated 2 out of 5 by Caryl So embarrassing
That was the first time to stay at the Westin in Phuket, the first impression was really good, beach, pools and the staff is nice! But when we checked in, your staff gave me a wrong suttle bus information and gave a wrong room to me, which room was occupied for other couple. So embarrassing when I get in the hotel room, somebodys were in there already. Which was quite horrible about this experience. Then I called to your receiption and they offered another room for me finally.
November 13, 2012
Rated 4 out of 5 by CHC8 Service
We stayed at the Westin Siray Bay Hotel for 2 nights. Since it was part of the SPG group, we were expecting much better service but it was less than what we had expected. We had dinner one night at the cafe and the food came out slow and by the time it had reached our table, our food was somewhat cold. Waiters seemed understaffed. Also, the room had a musty smell that was bearable but then again, it wasn't what we were expecting. Overall, our stay was pleasant
December 5, 2013
Rated 3 out of 5 by Spiritark Everything but the location
This is literally a resort worth staying at in Phuket. Food selection, cleanliness, spa and more are of a decent standard one would expect from the Westin brand. I also loved the platinum recognition and got upgraded to a two-storey elevation suite.
The biggest downside was the location of the resort. It is one the wrong side of Phuket where there is literally zero life outside of the resort's perimeters. The resort's beach did not appear as clean as I'd like it to be too.
May 11, 2012
Rated 4 out of 5 by NMKCL29 Great resort but service not exceeding average
The resort is really great and all facilities are clean and in good shape. I cannot give a review about the location of the resort as it was just a weekend getaway and therefore stayed in the resort.
Although it seemed to me that I was travelling off-season and there were still quite a lot of non-occupied rooms, the service really needs improvement: No one ever asked me at any pool if I want to order a drink, I had to run after one of the hotel staff to finally order something. Prior to check-out I had drinks at the lounge, but when I hoped that finally someone would come that I can ask for the bill, no one appeared. But when I went to the bar there were 5 (!!!) people of the service team standing and chit-chatting.
I still give it an overall good rating, but more in regards to the resort, location, facilities, room and the overall feel.
October 22, 2013
Rated 5 out of 5 by AdventureSeeker11 Hidden Gem
A fantastic hotel with amazing views. The staff is super friendly and always available to help you with any need. Big thanks to Wan and her staff at the front office for helping us create a perfect vacation by helping us book tours and accommodations. I would and have recommended this hotel to family and friends. Bonus, the food and drinks there were great! A lot of activities to do on site. I recommend grabbing a schedule when you check-in.
November 10, 2013
Rated 5 out of 5 by Davidt1978 EXCELLENT
Everything excellent: staff + hotel room + food + services + quiet place + proximity of pier.
The only drawback would be maybe the quality of the sea water, not so transparent and blue.
March 6, 2014
Rated 5 out of 5 by Fairfield The propery of thes hotel was beautiful
We were greeted with juice and cold towels. Fabulous! The property was beautiful. We loved the pools and beach access. We appreciated free use of the internet in the business center. There were plenty of restaurant options at this resort but it was a little too expensive. I wish there were more choices outside the resort but it was a bit remote from outside restaurants with the exceptions of two near by which were excellent.
April 8, 2013
Rated 2 out of 5 by Gunners9 Unexpectedly Poor Hotel
1. With the higher room rate among the same hotel segment, it is unbelievable the room has no free wi-fi access
2. Hair dryer overheated and burn my hand
3. The room service food is cold and poor taste and took too long to serve
4. The holiday tour desk at lobby provides unconvincing services and rates
February 4, 2014
Rated 5 out of 5 by Daniel2175 Great hotel with great staff
This is an awesome resort that I definitely will recommend to everyone. Each room has a beautiful view of the sea with its own private beach. The staff there definitely was the crowning jewel of the stablishment. Great customer service, always doing their best to make each guest feel special. I would like to thank the staff and management of The Westin Siray Bay for making my recent vacation an awesome one.
October 1, 2013
Rated 4 out of 5 by kcomstock1 Hotel was okay for a 5 star facility
Hotel facilities were very nice, food was average in all restaurants, pillows were too big and too hard, very hard on the neck.
February 28, 2014
Rated 4 out of 5 by professionaltraveller28 POOR ENGLISH OF STAFF
When I checked-in, I waited for the reception around 20mins. And when I arrived in the room, I found the sheet and the trash can were unclean.
The hair drier was broken, after that they helped to change it.
The whole environment of this hotel is good.Hope the staff english skills can be improved so that can match the five star hotel standard.
October 8, 2013
Rated 4 out of 5 by Melissa2012 The hotel staff has excellent
The service of the staff members were excellent and were very accommodating at all times. Even for last minute changes and requests. Especially Ms Arunotai and Ms Tam. All the staff working in the meeting rooms and setup of the breaks should be commended. At a whole the ambience and outlook were very approachable and the staff were mindful of all the guests needs. But food could be improved.
September 17, 2012
Rated 5 out of 5 by Sumit Beautiful Short Vacation
This short vacation I spent in Phuket will be cherished mainly because of my stay in the Westin resort. I loved everything about this hotel starting from its picturesque location to buffet breakfast, most of the staffs, its heavenly spa and much more. Only part where this hotel should improve is the private beach it owns, it would have been more fun, if this beach had clean blue water.
September 26, 2012
Rated 4 out of 5 by reedeli3 Beautiful views
This hotel was great. The views are spectacular. The breakfast was amazing! The staff were really friendly; their English is not the best, so it was hard to communicate over the phone when I needed someone to clean the room. The location is kind of far from Patong but the 45 min cab ride is do-able. I would definitely come here again. The views and infinity pool swim up bar are great!
August 8, 2012
Rated 4 out of 5 by Eugene Great Kid's club
My 2 kids had a fabulous time last week at the Kid's club. Special tribute goes to Nan who was very attentive to them and make their stay there special. She helped them do many handicrafts and even took them on a personal trip the beach to build sand castle and collect sea shells for making photo frames. My kids both love her and can't wait to return again to see her. Keep it up Nan.
March 25, 2013
Rated 5 out of 5 by SimSim The hotel is excellent
Tobegin its a beautiful property good location with panoramic sea view
It has exceeded the expectation in all fields with having great service,smooth check in and check out,friendly & attententive staff and facilities available in hotel
The food was great in all restaurants, and must say Prego was awesome
Its truly Heavenly as the brand portrays- Heaven on Earth-Westin Siray Phuket
August 21, 2012
Rated 4 out of 5 by jhuang88 New Year Break in Phuket
The Westin Siray Bay Resort and Spa was what you would expect from a Westin property. The rooms are comfortable, especially with the "Heavenly Beds" and the grounds and service were immaculate. The only drawback to this stay was the location of the property. For those who have been to Phuket, we all know that the action is on the west side of the island. This is where all the major resorts and beaches are located. The Westin is located on Si Rae Island on the east side of the island, outside Phuket Town. The "Beach" at the hotel is not really a beach. It is an attempt at having a beach by parceling out a beach front, dumping some sand and cleaning up the coral bay. Since you are also isolated from the other properties, your only option for dining and other activities are limited to the resort, which can get very pricey. If you can rent a car and venture out, this property is great because of its remoteness. Very quiet and peaceful at night for a great nights rest.
January 5, 2014
Rated 5 out of 5 by tfong010 Beautiful hotel in a beautiful setting.
I stayed here for four days last week. I would say that it was a great experience and I would return to this property. One kind of cool thing that I have not seen before is that the GM has a desk in the lobby. So he is in the mix with the rest of the front desk team.
Amenity points - plat SPG
20% discount card for food and drinks excl. alcohol
Happy hour - unlimited drinks for two - plat SPG
Suite upgrade - plat SPG
Excellent buffet breakfast for two - plat SPG
Free internet - plat SPG
Kids club - kids can be left there
Wifi internet was spotty in my room and around the property.
Transportation - The lack of consistent pricing makes every trip out of the hotel a pain. You basically end up keeping the cards of every person that you use and call 4 people to find the best price. The prices vary largely.
Hotel buggy - very slow at times. I waited for 20 minutes for a ride from one room to another.
October 4, 2012
Rated 5 out of 5 by MerZ Almost perfect
This hotel features one of the best scenic view at the room. I stayed at room 1824 (per my special request.) and from my room I get a 180 degree of sea view!
The overall service from the staff was very satisfying especially the front office staff. The front office staff attended well to all my special requests I have made.
There were only a few minor things that kept my vacation away from the word "Perfect".
1.] The food taste at the Prego restaurant (the Italian restaurant of the hotel) could have been better. Out of my 3-course meal, I was impressed only by one dish. The pasta and the lamb rack ordered were not memorable for my taste.
2.] The air-conditioner broke down during my breakfast at the Taste restaurant. The hotel did not provide enough fans to cool down the room temperature.
3.] The pool table at the Splash pool area was not available. The equipment needed for the pool table was in shortage.
August 9, 2012
Rated 3 out of 5 by katy1409 Not as good as we were expecting or previous visits
Whilst we were not totally unhappy with our visit there were a number of issues which meant for a 5* hotel with great aspirations it did not feel seamless or luxurious.
Our room was not a sea view as booked and paid for, we therefore had to wait 15-20mins for another room to be cleaned and serviced. At breakfast we could not sit outside until a table has been cleared and in-between the couple behind us had been seated at an outside table.
We booked a shower room for 6pm only to be informed 20mins later that that time was already booked and we could only be offered 5pm. 2hrs before our pick up was booked.
The swimming pool needed maintenance and had tiles missing, the Jacuzzi did not work and facilities looked tired.
Staff tried their best but when booking a 5* hotel of this calibre we expected and have received in Bali a far better WESTIN experience.
I spoke to the duty manager who "thanked me" for my feedback.
January 28, 2013
Rated 3 out of 5 by Hans71 was better last year
Expecting same level of enjoyment and satisfied experience from my last year visit to Wextin Siray, but little disappointed
Staff gave me smokoing room without asking, so need to change room at first night
Shuttle to downtown charged, which was free last year
But kidsclub was so kind that my kids loved teachers and left happy birthday card to "Na"
Thanks for reading
August 18, 2012
Rated 5 out of 5 by DuaHati great getaway
Wife and i had a great retreat at this property.
All staff genuinely welcomed us from airport arrival to our departure. Great team there, keep it up.
Food was excellent. Even packed breakfast box as we checked out very early in the morning.
Rooms were awesome. The private pool alone made our holiday worth it.
Thanks for the great memories. Will return for sure.
August 18, 2013
Rated 1 out of 5 by AmericanGirlinThailand Not worth the money.
I've stayed in many, many resorts in Thailand for far less money that were much better. The beach was too rocky and dirty and the pools were filled with children. The nice bar was on the other side of the resort and the bar near my room was full of mosquitoes. The food was average at best and the spa massage was uncomfortable. I would not recommend this resort.
May 7, 2013
Rated 2 out of 5 Great layout, very Scenic / Pictorial
The hotel needs maintenance
Rooms were bland
Ask twice to get it right the first time
Rude staff after making a mistake
Breakfast gets boring after 2 days (needs variety)
Needs a bigger pool
Restaurants need a revamp
None of the fans were on in the lobby / reception
Rooms need major, major maintenance
Room service was one of the worst
May 11, 2013
Rated 5 out of 5 by Michael56 Phenominal Vista
Although about 1 hour from the airport, by taxi, and about the same to Patong Beach, this resort, was worth the drive time.
Amazing views, beautiful resort, and very nice staff.
The breakfast was a vast assortment, catering for everyone, even with a fresh source of honey!!!
The spg member upgrade to a suite was very nice, and the pools were phenominal.
February 29, 2012
Rated 4 out of 5 by Q101 Great views
Great location, great layout and well appointed. My family of 4 spent 4 days in January and had a great time. Overall a great experience but it was a little to isolated and you needed a cab to get anywhere. It would have been great if the hotel would run a free shuttle into town every hour or so but for a family of four it was about $20-$30 each trip.
January 13, 2013
Rated 4 out of 5 by R2178 Great villa but understaffed hotel
We upgraded ourselves to a 1 bedroom villa and it was amazing. The hotel is in dire need to recruit more staff as the arrival experience was stressful having a lot of people checking in at the same time and the receptionist in a hurry to finish the transaction. The restaurants were the same as well. Went to Prego's one night and it was closed.
August 26, 2012
Rated 5 out of 5 by KMc17 Best holiday ever
Westin Siray Bay is an outstanding hotel. The staff went above and beyond to make our ever moment as pleasant as possible. The pools and water features created the most relaxing environment that we have ever experienced at a hotel. The food was very reasonably priced and we never had a meal we didn't enjoy. Can't wait to return thank you all
August 25, 2012
Rated 2 out of 5 by Meg44 Disapointing
Overall the hotell looks a little tired .Its not 40 min to Patong as stated and took ovre an hour at 4 different times of the day.No one on the door when we turned up and unloaded the bags ourselves and found our way through a group booking to reception.Im not one to complain but you expect better for the prices
November 19, 2013