Rated 5 out of 5 by Glen50 This hotel is amazing!!!
We just returned home from our holiday on Waikiki beach and our stay at the Royal Hawaiian!! I expected a great place but this hotel was above and beyond my expectations!! Right from arrival we were treated like royalty!! The staff at this hotel are amazing and so helpful!! We stayed in a corner Garden suite and let me just say WOW!! When I am describing this hotel to my friends " Old Hollywood" is the best way. Leaving the old world charm to this hotel and mixing it with modern conveniences to me really honoured its legacy as the jewel on Waikiki!!
December 17, 2012
Rated 5 out of 5 by Jetsetter007 Historical Beauty & Charm with a Great Location!
This was my first trip ever to the Islands after traveling extensively to other parts of the world. This trip was a gift to my partners 50th Birthday and was it magical! The Islands charmed me and the Royal Hawaiian sealed the deal. As you drive in to the hustle and bustle of Honolulu you are just a bit overwhelmed with the energy and density BUT the minute you drive past those beautiful iron gates you step back in time and a sense of peace and serenity embrace you! We were greeted by such friendly staff and the Hotel does not stop charming you from corner to corner. The history behind this hotel was quite impressive and the accommodations were supberb! Now I just wish we had spent more time at this Historical Jewel! We will be back!!!
September 12, 2012
Rated 4 out of 5 by t141 Teririble WiFi
For a property that purports to be one of the best, it's in room WiFi is one of the worst. 3rd World performance. Difficult to log into, slow, with non existent tech support. I had to coach the tech support on how to fix one of several problems (unexplained, unrequested log off in the middle of a usage session). Also got put on hold by tech support and the cut off twice.
Just a terrible time wasting experience. talked to several other guests who experienced similar problems. They said they just gave up from frustration and used their smart phones.
February 17, 2013
Rated 3 out of 5 by HoneyMooners2012 Don't try to check-in early
We arrived before check-in time. The staff was not friendly about us being there early. In fact, even gave us an attitude and reminded us that check-in time was later. She was nice enough to do the whole check-in process but were told we needed to come back later for keys (which was ok). When we returned later (after check-in time) to receive our keys, our room (along with many others too) was still not ready. Even worse, we had to go back through the whole check-in process again (which we had done earlier). I found the whole check-in process unacceptable, especially the fact that our rooms weren't ready AFTER the check-in time.
This was the 3rd hotel that we had stayed in during out Oahu visit. This was by far the rudest and unpleasant.
June 7, 2012
Rated 5 out of 5 by gdeck27 A TREASURE (BESIDES DISAPPOINTING MAID SERVCE)
The "Pink Palace" is an icon and was recently remodeled. Rooms are spacious and modern. The Ocean Tower has amazing views.
Overall, every employee went above and beyond expectations.
Nevertheless, when we arrived, there was trash on the floor in the bathroom, leftover food in the fridge and a USED Kleenex on the floor. Our maid did not restock items. We did not receive daily waters, tea or new toiletries. We finally wrote her a note listing things we wanted and she obliged. However, she gave us many extras it almost felt like she was annoyed.
April 9, 2013
Rated 1 out of 5 by Sarah2014 This hotel should not be 5 star
I called a day earlier to request a suite, matt confirmed a garden view suite, upon check in i was informed that my request was not even there. They promised to move me later and never happened. Since day 1 the tv was not functional and the next 4 days i had maintenance in/ out to sort out and finally happened last day but causing me discomfort as one time i could not have a nap cause they had to work. Hotel pool is small and the adv did not mention that the pool was shared and it was in different hotel all together. Never again in this hotel.
August 23, 2013
Rated 4 out of 5 by Japanesque Beautiful historic hotel
From the moment we stepped into the hotel the friendliness of the staff and dedication to service was apparent. The grounds of the hotel and the hotel itself are beautiful and the history of the property is well maintained. We were offered and took an upgrade in the tower overlooking the sea, a great view, but the room itself was only average. The junior suite we originally booked in the old building was very nicely decorated but really had no view at all. Still, the hotel is a great place to be - unique in Waikiki and the service is great
May 13, 2013
Rated 4 out of 5 by Patsy2012 The hotel (or SPG) misrepresents itself
WAY over-priced for the rooms. Other hotels in Oahu, with far more amenities, for a lesser price. It was our 3rd stay at the Royal Hawaiian, but it will be our last. I felt that we were very misled, as to the type of rooms we would get. It was an SPG rate of 50% off, therefore, I assumed(!) our 500 per night rooms, would exceed the 700 per night rooms, we could have gotten at Kahala, or Halekulani. We were also charged for the 3rd guest in room 2. NO extra towels, NO cot, as requested, No extra robe. Not sure what the charge went to?????
December 13, 2012
Rated 4 out of 5 by Robert14 Royal Hawaiian Hotel
I really enjoyed my stay at the Royal Hawaiian. The staff are very pleasant and attentive to guest needs. Every day I would pass staff in the hallway on the guest floors and they always smiled and made a point of saying hello. If you ever even had the slightest look of question on your face someone would be sure to ask if you needed something. The guys out front were great - very engaging and friendly and always asking if anything was needed. I was very impressed when standing out front one day waiting on my shuttle and a clearly intoxicated woman left the hotel and walked off on her own. The bellman tried to assist but she was heading somewhere. They kept an eye on her and called hotel security who promptly sent two guys to go look for her. I am sure there are other hotels where that would just have been ignored but these guys really took it upon themselves to be helpful. The guy who checked me in was great. He tried to get me the best room possible. Unfortunately my hotel neighbor's family was apparently sick and coughing a lot (smile - this review is sounding worse than it should but my point is how attentive and helpful all the staff were) and the desk guy really worked with me to help me relocate rooms without any hassle. The restaurants and bars on premises are nice. The beach is readily accessible. It's a shame they crammed the Sheraton in next door in terms of the overall locale but the combination of Sheraton and mall provides ready access to other shops and restaurants. The hotel's location makes it very easy to get to the main strip for eating or shopping. One downside - one of the nearby hotels or bars has outside music that is loud and usually goes until around 1 or so in the morning.
April 1, 2014
Rated 5 out of 5 by Rayness6 Very pleasant experience
I have never have taken the time to do a review before but felt obliged to do it this time. I have stayed in some very nice hotels but this was the best experience I've ever had staying in a hotel. You can't beat the location at Royal Hawaiian, every place you want to go to is within walking distance. I have to give kudos to the staff's friendliness and I really appreciate how helpful everyone was. Rest assured that you have earned my business when I return to Waikiki. Thanks for the hospitality and memorable stay. Sincerely.
June 7, 2013
Rated 5 out of 5 by Tom85 Great stay in Honolulu
The hotel provided everything I could ask for.
March 24, 2014
Rated 4 out of 5 by JRM2013 Pleased Overall
The property is lovely and in a great location. Most of the staff was extremely helpful and friendly. I was disappointed that my room seemed to be missing some items (a remote control, a do not disturb sign) and mostly that we were next to some sort of machine room where very loud banging would occur multiple times a day. Being greeted with banana bread and the chocolates on the bedside table each night were nice touches. There was a tall gentleman Concierge who was particularly helpful and gave us great recommendations!
March 31, 2013
Rated 4 out of 5 by Tourist62 Rooms are noisy
The hotel is excellently situated on Waikiki beach. The restaurant food and service was of very high quality. Concierge staff were knowledgable and very helpful. Housekeeping was meticulous and the bed very comfortable. The main criticism was the night time noise heard in my room. I could hear babies crying in other rooms on the floor, people loudly coming and going with doors opening and closing and conversations in other rooms were audible. The housekeeping staff are very noisy in the mornings. The hotel pool is small.
February 15, 2013
Rated 4 out of 5 by sitommy Love the hotel, not the fees
As a regular guest of the Royal Hawaiian for the last 2 decades, my wife and I were very surprised at the new fee structure we recently experienced. In addition to the resort fee, the general taxes and local taxes, we were shocked to now be paying a $40. per day beach fee. It just seemed like everywhere we turned, they was an extra charge. So, while we still love the property, we are not happy about all the charges. In other words, be forewarned that your $400. room rate will be more like $600. when all is said and done.
December 4, 2012
Rated 2 out of 5 by GERALD Won't stay again for price
Something should be done with the adjoining doors between the rooms. The sounds from the other room comes into our room. I was kept awake at 4am from noise from the other room for an hour. Also other sounds. The window in the bathroom has a screen that does not block the view from the outside when the light is on. Self conscious about it. Smell not good in bathers elevator and other parts of hallway. Also, a restaurant in another Starwood restaurant was not a part of Starwood. Couldn't use certificate. Disappointing.
May 29, 2013
Rated 3 out of 5 by cole smelly
The bathroom smelled like mold. The toilet area was to tigh for any adult, looks like it was made for a child. Also I called to see if the pool guys could reserved chairs in the beach area they said they do not do that anymore, however in the morning we heading out to the beach, the beach guys were reserving them for other guess. Sometime the guess never showed up. :(
November 7, 2011
Rated 1 out of 5 by badhotels Deeply disappointed
I was looking forward to this last stay as my wife and I have stayed here many times in the past and have loved this hotel. This time from the time of my arrival I couldn't have been more diappointed in the service and cleanliness of this hotel. bell staff was horrible, my check in was horrible, staff never called when room was ready, promises were forgotten, TV didn't work, walls in room were stained with what appeared to be dry champaign. status of platnuim for life was barely recognized by staff.
November 9, 2013
Rated 5 out of 5 by Smul Best Holiday
This was my first stay at RH after having previously stayed at another hotel a couple of streets back from the beach. The RH is so well located that most places are an easy walk We even walked to Ala Moana from there which only took 30 mins at most. Management always available to offer solutions to problems as when we had an issue with noisy guests in an adjacent room. Cocktail function held for guests one evening where staff mingled with guests and drinks and food plentiful. Certainly made us feel welcome!
December 28, 2012
Rated 4 out of 5 by HighValues Missed the beach experience...
Always a pleasure to visit the Royal however this time, I was disappointed at the nickel-and-diming of the property. I don't like the resort charge which was in effect on my last visit but the additional beach chair fee was just ridiculous so I missed out on an enjoyable experience which I've relished in the past. Why else does one stay at a hotel on the beach? As a single traveler, these fees are particularly high. Thankfully, the staff are as wonderful as ever - particularly Alan on the bell desk.
December 9, 2012
Rated 2 out of 5 by Cognac So disappointing
1.. Pool staff (except for our first visit) was lax in addressing customer needs
2. Bar staff was extremely accommodating-exceeded our expections (especially Susan)
3. Tower rooms reminded me of "Jersey Shore Motel motif
4. Really-I need to kill cocharoches in my room?! I have never encountered such a disguisting room amentity
5. Waited an unreasonable timeframe to get our car (even after we called ahead)
6. Nighly turndown seldom happended
7. Why no "Do Not Disturb" signs in the rooms?
June 5, 2013
Rated 4 out of 5 by SSFMom Recent stay
This was part of an early birthday gift to my husband. Hotel was beautiful and room very comfortable.. Location was ideal, my husband surfed daily. Restaurants, food, and service there were excellent, especially breakfast at the Surf Lanai with Diamond Head views. Took a paddle board lesson and the instructor was patient, good humored, and encouraging. Valets were very accomodating. Maid service was less than ideal, poor communication, not very friendly, does not match level of hotel.
March 3, 2013
Rated 5 out of 5 by JenniferLC Historic, Classy and Comfortable
A beautiful historic hotel that somehow manages to retain its regal Hawaiian heritage in the chaos of Waikiki. I loved that it was hidden behind the banyan trees and the average tourist wouldn't even know it was there. Very friendly staff, lots of little touches that made it an extra special stay. I've stayed at all 3 Starwood resorts in Honolulu and this one is by far THE BEST. That said, I wouldn't recommend if for families or people who use the word party as a verb.
November 19, 2013
Rated 4 out of 5 by zerreitugar RHW non-smoking rooms
i am an SPG member and made reservations using cash and points for a non-smoking room but at check-in was provided a smoking room on the 5th floor. also, as the reservation system was down at check-in, they could not find an alternate room at the time. we had to sleep in smoke-stanked bed sheets and use smoke-stanked towels after a long night of travel. the hotel security also had to manually open the door for us as we were not provided room keys due to system being down.
November 13, 2012
Rated 5 out of 5 by Craigeboy Non traditional holiday exceeds expectations.
It had been years since I had walked thru the doors of the Royal Hawaiian. when I was younger, I thought it was stuffy. Well, things have changed. From the new remodeled rooms, to the top notch guest services, I will return soon. The RH is the center of Waikiki Beach and it seems like all of the best beach rentals, activities and lounging areas are centered out front. I aslo highly reccomend the Chefs Special Dinner at Azure. The 5-6 course meal was top 5 all time for me.
November 28, 2012
Rated 5 out of 5 by NealZ Tropical paradise and classic luxury
It has been nearly 20 years since I first stayed at the Royal Hawaiian. Like a fine wine, she has only improved with age. From the warm greeting (flower leis for the ladies, and kukui nut leis for the men), to the fresh guava juice at check-in, to being escorted to your room by the front desk staff, the Royal Hawaiian truly makes you feel like a welcomed and honored guest.
The views from the Ocean tower are exquisite. The food in the restaurants is phenomenal. (The tasting menu at Azure is not to be missed). And if you get bored with the food at the Royal Hawaiian, you can eat at any of the sister SPG properties, and charge it right back to your room and earn SPG points. I tried the restaurants at 2 of the other SPG properties, and I was equally impressed.
I can't say enough good things about the Royal Hawaiian.
August 15, 2012
Rated 5 out of 5 by Fritoman The friendliest staff
As soon as we pulled up, I knew we were in the right place for a great vacation. Even though it was 11 PM, the valet was right there to help and the check-in staff made us feel like we were rock stars, from the cold lemonade to the banana bread. Every time we ran into a staff member, they were so friendly and asking if everything was going well. Thanks for taking care of us for a week. We would definitely recommend this hotel to anyone wanting a special trip to Hawaii.
October 29, 2012
Rated 5 out of 5 by Richard1958 PARADISE
We keep coming back. If you go to the Royal Hawaiian you know what I mean when I say thaey treat you like family, Most of their staff has been there forever (or so it seems). They remember your name, your needs and even what you want to eat for breakfast.
The hotel is one of the few hotels in Waikiki that is right on the Beach and is centrally located to all of the great restaurants and shopping.
The rooms are awesome, the views are great and the property is beautiful
January 14, 2013
Rated 4 out of 5 by PuaLANI Room Expectation
IGreeted with aloha by bellman and recptionist. Went through amenities, two beds as requested. However, I was not told the room was equipped for "handicap visitors" which creted a problem as there was no place in the closet for evening attire[holoku,etc..] Receptionist spoke to supervisor and siaid that a room next to us was avaialable with a full closet and could I come and get the key. But it.. had a king size bed so we decided to stay in the room as we were late for a function .I used the hook holding the robes and the closet door frame for the long attire. It took away the ambience of the room. Saturday morning a very helpfil man[I did not get his name]' at the desk had a clothes rack sent to the room..very appreciated . It framed the foot of one of the beds....The air conditioning broke down sometime on Sat. but was quickly attended to when notified. I have a feeling that the receptionist may not have known that the room was for the handicap. I trust the use of a certicate had no bearing on the selection of the room. I still beleive the Royal is the best just a little disappointed in this visit.
May 12, 2014
Rated 4 out of 5 by LouiseB We had a wonderful time
The hotel room was a little small. I could hear the next door people rattling hangers in the closet. The shower door was so high we couldn't hang towels over the top.
The beach was fabulous. The food was very good. We could have our things on lounge chairs and walk just a few feet for lunch. Shopping, food court, souvenir shops, and restaurants were very short walks. The hotel was beautiful, with lots of beach amenities very handy. The staff were quite helpful.
October 3, 2012
Rated 5 out of 5 by Scouter What a great and inspiring place to stay
What a great and inspiring place to stay.
It is a truly iconic hotel, with great views from the sea side of the hotel, the staff were really friendly and very helpful. I would highly recommend it to anyone that want to escape the more standard hotels. From the outside it has a great rustic look and feel about it, but don't be misled the rooms have been refurbished to todays high standards. Have stayed in may international hotels and this rates amongst the top.
June 1, 2013