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Rated 4.2 out of 5 by 482 reviewers.
Rated 2 out of 5 by Your offer doesn't match your price or status We had 2 days with holes in our sheets. Now charging for beach chairs over $40 a day and a Resort Charge compulsory at $35 a day adds over $80 a day to your stay. If you don't want to wear a pink tag and be at a pool with 100 children running around your only option is a postage stamp size pool, which now is slightly crowded as alot of customers don't want to pay the $40 plus to sit on the beach. My wife and I have travelled to Hawaii more that 10 times in the last 15 years . This was the first time we stayed at the RH . We expected it to be alot better. October 27, 2012
Rated 5 out of 5 by Historical Beauty & Charm with a Great Location! This was my first trip ever to the Islands after traveling extensively to other parts of the world. This trip was a gift to my partners 50th Birthday and was it magical! The Islands charmed me and the Royal Hawaiian sealed the deal. As you drive in to the hustle and bustle of Honolulu you are just a bit overwhelmed with the energy and density BUT the minute you drive past those beautiful iron gates you step back in time and a sense of peace and serenity embrace you! We were greeted by such friendly staff and the Hotel does not stop charming you from corner to corner. The history behind this hotel was quite impressive and the accommodations were supberb! Now I just wish we had spent more time at this Historical Jewel! We will be back!!! September 12, 2012
Rated 5 out of 5 by This hotel is amazing!!! We just returned home from our holiday on Waikiki beach and our stay at the Royal Hawaiian!! I expected a great place but this hotel was above and beyond my expectations!! Right from arrival we were treated like royalty!! The staff at this hotel are amazing and so helpful!! We stayed in a corner Garden suite and let me just say WOW!! When I am describing this hotel to my friends " Old Hollywood" is the best way. Leaving the old world charm to this hotel and mixing it with modern conveniences to me really honoured its legacy as the jewel on Waikiki!! December 17, 2012
Rated 4 out of 5 by Teririble WiFi For a property that purports to be one of the best, it's in room WiFi is one of the worst. 3rd World performance. Difficult to log into, slow, with non existent tech support. I had to coach the tech support on how to fix one of several problems (unexplained, unrequested log off in the middle of a usage session). Also got put on hold by tech support and the cut off twice. Just a terrible time wasting experience. talked to several other guests who experienced similar problems. They said they just gave up from frustration and used their smart phones. February 17, 2013
Rated 3 out of 5 by Don't try to check-in early We arrived before check-in time. The staff was not friendly about us being there early. In fact, even gave us an attitude and reminded us that check-in time was later. She was nice enough to do the whole check-in process but were told we needed to come back later for keys (which was ok). When we returned later (after check-in time) to receive our keys, our room (along with many others too) was still not ready. Even worse, we had to go back through the whole check-in process again (which we had done earlier). I found the whole check-in process unacceptable, especially the fact that our rooms weren't ready AFTER the check-in time. This was the 3rd hotel that we had stayed in during out Oahu visit. This was by far the rudest and unpleasant. June 7, 2012
Rated 5 out of 5 by A TREASURE (BESIDES DISAPPOINTING MAID SERVCE) The "Pink Palace" is an icon and was recently remodeled. Rooms are spacious and modern. The Ocean Tower has amazing views. Overall, every employee went above and beyond expectations. Nevertheless, when we arrived, there was trash on the floor in the bathroom, leftover food in the fridge and a USED Kleenex on the floor. Our maid did not restock items. We did not receive daily waters, tea or new toiletries. We finally wrote her a note listing things we wanted and she obliged. However, she gave us many extras it almost felt like she was annoyed. April 9, 2013
Rated 5 out of 5 by Royal Hawaiian is pure comfort - loved it My wife and I stayed here last year and our only compliant was that it was too short. Absolutely beautiful - world class Hawaiian experience. May 16, 2014
Rated 5 out of 5 by Oasis in Waikiki The Royal Hawaiian is an oasis in the middle of Waikiki. Set back off the road, with quiet gardens and the best beach access in Waikiki, the Royal Hawaiian is the only way to go for a real, luxurious resort experience. The staff is top notch and the food and facilities are wonderful. This is not a budget friendly hotel, but as long as you go in with this in mind, you will enjoy splurging. The pool is small (can use the Sheraton's Helumoa pool next door) but it is less crowded than those nearby and our kids preferred it. June 26, 2014
Rated 4 out of 5 by Beautiful historic hotel From the moment we stepped into the hotel the friendliness of the staff and dedication to service was apparent. The grounds of the hotel and the hotel itself are beautiful and the history of the property is well maintained. We were offered and took an upgrade in the tower overlooking the sea, a great view, but the room itself was only average. The junior suite we originally booked in the old building was very nicely decorated but really had no view at all. Still, the hotel is a great place to be - unique in Waikiki and the service is great May 13, 2013
Rated 5 out of 5 by GREAT HOTEL Can't say enough about this hotel. The staff, accommodation, everything was wonderful. We went to the Luau and the performance was fabulous. Loved the way the staff met us when we arrived. The lai's, from the doormen, the juice while we waited for check in to be finished. House keeping were very helpful also. I would recommend this hotel to both couples and families. April 28, 2014
Rated 4 out of 5 by The hotel (or SPG) misrepresents itself WAY over-priced for the rooms. Other hotels in Oahu, with far more amenities, for a lesser price. It was our 3rd stay at the Royal Hawaiian, but it will be our last. I felt that we were very misled, as to the type of rooms we would get. It was an SPG rate of 50% off, therefore, I assumed(!) our 500 per night rooms, would exceed the 700 per night rooms, we could have gotten at Kahala, or Halekulani. We were also charged for the 3rd guest in room 2. NO extra towels, NO cot, as requested, No extra robe. Not sure what the charge went to????? December 13, 2012
Rated 5 out of 5 by 10 in a row We have just returned for our 10th year in a row at the Royal hawaiian,we meet our 3 daughters there for a family catch up every January.Ten years in a row best describes how we feel about the Hotel,everything about the place is excellent.Having said that what makes the experience extra special is the staff.Breakfast has become such a special occasion for us and this would be no where near as special if was not for servers like Richard who has become more of a friend than server.Cannot praise the establishment high enough. January 23, 2014
Rated 5 out of 5 by Very pleasant experience I have never have taken the time to do a review before but felt obliged to do it this time. I have stayed in some very nice hotels but this was the best experience I've ever had staying in a hotel. You can't beat the location at Royal Hawaiian, every place you want to go to is within walking distance. I have to give kudos to the staff's friendliness and I really appreciate how helpful everyone was. Rest assured that you have earned my business when I return to Waikiki. Thanks for the hospitality and memorable stay. Sincerely. Ray B. June 7, 2013
Rated 5 out of 5 by Second stay We came back here after visiting for a week in February. We felt so spoiled that I don't think we'll ever book a different hotel in Honolulu ever again! The staff is very knowledgeable and attentive to every need. The grounds are immaculate. The view from the ocean front rooms are exceptional. The only two things I would recommend would be to get new umbrellas in the Mai Tai Bar, they are covered in mildew. Secondly, the pool/hot tub needs to stay open past 7pm. Add some lights and keep it open longer. It's so relaxing to have a night swim or dip in the hot tub in the moonlight. But in no way do these minor things take away from the wonderful stay I had. We WILL be back! June 3, 2014
Rated 5 out of 5 by Stay at the Royal Hawaiian The service was excellent and the room was very comfortable. Nice to have some of the basics complementary like bottles of water. When you travel for business, it's very helpful. It was also nice to receive over and above service like bellhop service and banana nut muffins in your room. May 1, 2014
Rated 4 out of 5 by Pleased Overall The property is lovely and in a great location. Most of the staff was extremely helpful and friendly. I was disappointed that my room seemed to be missing some items (a remote control, a do not disturb sign) and mostly that we were next to some sort of machine room where very loud banging would occur multiple times a day. Being greeted with banana bread and the chocolates on the bedside table each night were nice touches. There was a tall gentleman Concierge who was particularly helpful and gave us great recommendations! March 31, 2013
Rated 4 out of 5 by Love the hotel, not the fees As a regular guest of the Royal Hawaiian for the last 2 decades, my wife and I were very surprised at the new fee structure we recently experienced. In addition to the resort fee, the general taxes and local taxes, we were shocked to now be paying a $40. per day beach fee. It just seemed like everywhere we turned, they was an extra charge. So, while we still love the property, we are not happy about all the charges. In other words, be forewarned that your $400. room rate will be more like $600. when all is said and done. December 4, 2012
Rated 4 out of 5 by Rooms are noisy The hotel is excellently situated on Waikiki beach. The restaurant food and service was of very high quality. Concierge staff were knowledgable and very helpful. Housekeeping was meticulous and the bed very comfortable. The main criticism was the night time noise heard in my room. I could hear babies crying in other rooms on the floor, people loudly coming and going with doors opening and closing and conversations in other rooms were audible. The housekeeping staff are very noisy in the mornings. The hotel pool is small. February 15, 2013
Rated 3 out of 5 by smelly The bathroom smelled like mold. The toilet area was to tigh for any adult, looks like it was made for a child. Also I called to see if the pool guys could reserved chairs in the beach area they said they do not do that anymore, however in the morning we heading out to the beach, the beach guys were reserving them for other guess. Sometime the guess never showed up. :( November 7, 2011
Rated 2 out of 5 by Won't stay again for price Something should be done with the adjoining doors between the rooms. The sounds from the other room comes into our room. I was kept awake at 4am from noise from the other room for an hour. Also other sounds. The window in the bathroom has a screen that does not block the view from the outside when the light is on. Self conscious about it. Smell not good in bathers elevator and other parts of hallway. Also, a restaurant in another Starwood restaurant was not a part of Starwood. Couldn't use certificate. Disappointing. May 29, 2013
Rated 5 out of 5 by Favourite Place Been staying at the Royal Hawaiian for over 30 years and repeat the visits whenever possible. Love the ambiance, location and facilities. Mai Tai Bar is one f the best in the world. May 4, 2014
Rated 5 out of 5 by Amazing Destination Resort Our stay at the Royal Hawaiian far exceeded our expectations. This resort was is so fine tuned that every need is met before we even know we needed it!!! The staff was so attentive, the food amazing, and the cleanliness of the entire hotel, not to mention the room was incredible. Brandon, who brought up our bags shared much Hawaiian tradition with us...Nam, and Sean were great wait staff that catered to all our desires, as well as our 16 month old son. Can't wait until we meet again!! February 17, 2014
Rated 5 out of 5 by Best Holiday This was my first stay at RH after having previously stayed at another hotel a couple of streets back from the beach. The RH is so well located that most places are an easy walk We even walked to Ala Moana from there which only took 30 mins at most. Management always available to offer solutions to problems as when we had an issue with noisy guests in an adjacent room. Cocktail function held for guests one evening where staff mingled with guests and drinks and food plentiful. Certainly made us feel welcome! December 28, 2012
Rated 4 out of 5 by Missed the beach experience... Always a pleasure to visit the Royal however this time, I was disappointed at the nickel-and-diming of the property. I don't like the resort charge which was in effect on my last visit but the additional beach chair fee was just ridiculous so I missed out on an enjoyable experience which I've relished in the past. Why else does one stay at a hotel on the beach? As a single traveler, these fees are particularly high. Thankfully, the staff are as wonderful as ever - particularly Alan on the bell desk. December 9, 2012
Rated 2 out of 5 by So disappointing 1.. Pool staff (except for our first visit) was lax in addressing customer needs 2. Bar staff was extremely accommodating-exceeded our expections (especially Susan) 3. Tower rooms reminded me of "Jersey Shore Motel motif 4. Really-I need to kill cocharoches in my room?! I have never encountered such a disguisting room amentity 5. Waited an unreasonable timeframe to get our car (even after we called ahead) 6. Nighly turndown seldom happended 7. Why no "Do Not Disturb" signs in the rooms? June 5, 2013
Rated 4 out of 5 by Recent stay This was part of an early birthday gift to my husband. Hotel was beautiful and room very comfortable.. Location was ideal, my husband surfed daily. Restaurants, food, and service there were excellent, especially breakfast at the Surf Lanai with Diamond Head views. Took a paddle board lesson and the instructor was patient, good humored, and encouraging. Valets were very accomodating. Maid service was less than ideal, poor communication, not very friendly, does not match level of hotel. March 3, 2013
Rated 5 out of 5 by Historic, Classy and Comfortable A beautiful historic hotel that somehow manages to retain its regal Hawaiian heritage in the chaos of Waikiki. I loved that it was hidden behind the banyan trees and the average tourist wouldn't even know it was there. Very friendly staff, lots of little touches that made it an extra special stay. I've stayed at all 3 Starwood resorts in Honolulu and this one is by far THE BEST. That said, I wouldn't recommend if for families or people who use the word party as a verb. November 19, 2013
Rated 5 out of 5 by Personalized attention One of the most impressive aspects of our stay at The Royal Hawaiian was the name recognition from the staff. Each day whether leaving or entering the hotel your staff addressed us by name with well wishes. A very welcoming environment that showed geniue appreciation for our business. July 1, 2014
Rated 4 out of 5 by RHW non-smoking rooms i am an SPG member and made reservations using cash and points for a non-smoking room but at check-in was provided a smoking room on the 5th floor. also, as the reservation system was down at check-in, they could not find an alternate room at the time. we had to sleep in smoke-stanked bed sheets and use smoke-stanked towels after a long night of travel. the hotel security also had to manually open the door for us as we were not provided room keys due to system being down. November 13, 2012
Rated 5 out of 5 by Non traditional holiday exceeds expectations. It had been years since I had walked thru the doors of the Royal Hawaiian. when I was younger, I thought it was stuffy. Well, things have changed. From the new remodeled rooms, to the top notch guest services, I will return soon. The RH is the center of Waikiki Beach and it seems like all of the best beach rentals, activities and lounging areas are centered out front. I aslo highly reccomend the Chefs Special Dinner at Azure. The 5-6 course meal was top 5 all time for me. November 28, 2012
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