Rated 2 out of 5 by sew072113 not worth the rate
While this hotel does have a nice location on the beach, that is about it. We pulled up and the valet was a complete space cadet and unable to answer very basic questions. We waited in line to check in and then we headed to our room. The original room we booked was so far from the beach, we could have been in New Mexico and not have known the difference. It seems to me that the property was once two different hotels and the Sheraton bought both properties. The buildings in the back (our original room) do not match and there is another lobby looking area. That room was dated, and very plain. We called down and asked if any rooms were available in the buildings facing the ocean. There were, for a upgrade fee, and we moved. I would not have booked the original room if I would have known how far and dated it was going to be. The new room had a much better view, but was still dated. We were told with our SPG wristbands we would get a discount on food at the restaurants, never happened. I thought it might be taken off at the end; didn't happen. We never got a newspaper delivered to our door. You have to wait in LONG line daily to get pool towels and then wait in the same LONG line to return them, or else get charged $10 per towel! Really?! I highly doubt people stealing dingy beach towels is that big of a problem. The least they could do would be have a separate line for towels instead of all beach activities in one line. The pool was filled with sand because the area to shower off from the ocean consists of a hose in the sand... not cement pad, no drain, no rubber mat, not even a sprayer on the hose. Just a hose. If you want drinks or food at the pool, you need to just go get it yourself. The servers are terrible and walk around aimlessly, like they don't want to do their job. We learned this the hard way. Also, there is a $30 resort fee daily.... for what?! The wifi is unusable it is so slow and the dingy pool towels that you have to wait in a 10 minute line to get?
We had stayed on the north shore of the island the first part of the week and wish we would have stayed. I could have done with out the Sheraton on my honeymoon. It is definitely not worth the money after the upgrade fee to be by the ocean. You can pay just a little more and have outstanding service elsewhere.
August 1, 2013
Rated 3 out of 5 by Stephen1959 Kauai Sheraton Stay
I was very displeased with the air conditioning in our room. We made three formal complaints and they sent the maint. man each time but the a/c would not cool the room very well even at night. Very hard to sleep in a hot room. After the third complaint the manager Laura did offer us another Garden View room and we checked it out and it was no cooler than our room. So we then asked for a fan, but was still not very cool. I really believe the problem is the outdated a/c units on the wall can not provide the cooling the room really needs. Very nice hotel to have below par a/c.
August 15, 2012
Rated 4 out of 5 by kranny Our Stay
Great Hotel. I wasn't impressed with the $30/day "Resort Fee" that I didn't know about until we checked in. If I pay $ 270 a night to stay somewhere I would expect that if I chose to play tennis it would be covered under the cost of staying at a hotel. Pretty deceptive way to make a few extra bucks. Especially when the services it supposedly covered we didn't even use. My only other comment would be regarding the fitness facility. Take some of that resort fee money and add / upgrade your equipment. The place was packed and not enough cardio equipment to go around. Not to mention it was all rusting and old. I would have expected more . Otherwise the Sheraton was beuatiful and we had an unbelievable vacaton there.
February 4, 2013
Rated 2 out of 5 by Baiweilien Very unhappy. Worst hotel of our trip
We upgraded to a room with a view of the bar roof. Thank you so much Sheraton Reception. Rooms 2216, 2217, 2218 are utterly blighted.
You buy a room with an ocean view, spend good money and get a view of a roof. A dirty old roof at that. I should have complained there and then. Now I'm kicking my self because I didn't and am now very disappointed with Sheraton.
May 20, 2014
Rated 5 out of 5 by Mac07 Best vacation location on kauai
Our room was fantastic and the views were even better. The staff and management are wonderful. We will be back as soon as we can manage the costs.
The only disappointment we had, was the rum fire restaurant. I am sure the food is wonderful but we are in Kauai an do not like being "closed in". We really miss the old dining room that was "open", not closed in.
March 26, 2014
Rated 3 out of 5 by MFlores79 Really bad wifi
Stayed at the Sheraton for three days (on business). First day, wi-fi was not working. Called tech support and they said they would escalate the issue to network engineers. Problem still not solved. Next day, I called tech support again -- problem still not solved. Second day afternoon, I believe the hotel manager finally reached out and said they would bring a router to my room -- shouldn't this have been done in the first place?? I checked the wifi in the area and there were three other "belkin" routers connected. A sign that others were also having the same issue. As someone who needed connection to run a business, I was not impressed and will Sheraton Kauai likely won't be the top of my list when visiting Kauai again.
September 14, 2013
Rated 5 out of 5 by Humber Excellent Property & Beach Location
This was our first time visiting Kauai and we fell in love with Sheraton Kauai the moment we walked into the Front Desk. .. We stayed for 1 night and two full days but would have loved to stay longer! From the moment we checked-in till we checked out - our experience was one of the best we have had. Sissy at the Front Desk truly looked after us; she was not only efficient but also very understanding! We were upgraded to partial Garden and Sea View and a late checkout. Sincerely, we couldn’t ask for more for our short stay!
We were invited to the Social Hour and enjoyed the complimentary wine tasting for SPG members while mingling with other hotel guests. What a great way to meet other travellers from far and near! At a very short notice, we were also accommodated in the Wine Paring Dinner the same evening, the only evening we had on the island. We would like to mention in particular what an excellent hotel restaurant RumFire was/is. The food and the Californian wines to go with it were superb.
Our experience was enhanced by our stay at Sheraton. We had a great time in Kauai exploring the island's beauty and the ocean!
May 22, 2014
Rated 5 out of 5 by TheVeeps Almost perfect!
Overall, we had a wonderful stay in our favorite room and the grounds and ocean views are beautiful. The staff was very friendly and welcoming and the SPG perks were much appreciated. We will definitely be back!
Lava's is well-situated, but the Mai Tai's and buffet breakfast are ridiculously overpriced! The bathtub area needs a little work.
March 24, 2014
Rated 5 out of 5 by Susie22 great vacation
I took my two teenage children for a much needed break. We had a truly wonderful time. We loved this resort. In fact as we walked down the beach either way, we all agreed that the Sheraton was the nicest pool and beach area. We will come again.
March 29, 2014
Rated 5 out of 5 by tusselus Loved this place!!!
Me and my husband stayed here as a part of our honeymoon, and we both loved it!
We had been traveling around the states for 5 weeks, and this was the prefect end of our vacation!!
The rooms were big, clean and fresh. We had a room with partial ocean view, and loved to sit on the balcony watching the ocean.
The staff was very nice and helpful!. At check-in we got a gift card for a bottle of champagne, as a celebration of our honeymoon.
The location.... oh, my god! It can´t be better.
No picture in the world can justify the beauty of this place! It is SO beautiful, it´s like you arrived in heaven!
We live in Stockholm, Sweden, and even though we had to travel 30 hours to get to Kauai, we will definitely return to this paradise!!
October 9, 2013
Rated 4 out of 5 by bobby61 ON the beach with great service and the ambiance of Kauai
No other way to say it other than 'beautiful'. On the beach with a landscaped pool only yards behind... plus another pool in a courtyard away from the beach area. Gorgeous setting with good, friendly service from people who enjoyed making our time there special. Concierge was very good at his job --- helped us make the most of our time on this island (known for its lush beauty and contrasts of incredible landscapes ... all with the ambiance of enjoying a 'slow & slower' pace). So many activities available, but we were there to relax and soak in the scenic beauty --- from the ocean fronts to the canyons, waterfalls, and lush green flora and fauna. Room options from direct ocean view to partial ocean view (ours), to garden views.
June 27, 2013
Rated 5 out of 5 by PK5000 Fantastic Experience
I stayed in the ocean front villa overlooking the rocks/ocean - the room was modern, clean. The balcony and view were fantastic and great place to watch the sunset each evening. The room itself was quiet and peaceful. The pool staff were very friendly. The hotel is right on the beach (clear white sand, warm ocean). Overall, one of the best Sheratons I've stayed at.
March 17, 2014
Rated 4 out of 5 by AbdoFamily Best Location on Poipu Beach
This by far has the best location on south Kauai on Poipu beach. There are other luxury resorts around but don't have a great location on beach such as the Sheraton. The location has its value and worth the stay. The front recipients are great people; especially, Sheryl and Heather are wonderful and willing to assist you with five start service. I really would like to thank both above staff with their excellent services and wish them the best. Thank you.
May 14, 2014
Rated 3 out of 5 by Tshan Great hotel - not so great policies
This Sheraton was beautiful and romantic - on the ocean, and most of the staff were outstanding. Your beach activities staff went beyond expectations, so friendly and helpful. Room was comfy but for this much money - I would expect bug-free ( ants and little flies from broken door. Only response from staff was "I'm sorry"). My real complaint is "hold policy" of over $100 per day after room is paid, and not being told this upon booking or check in. That is a lot of money to be "held" and not available for your vacation stay. Not only hotel but coffee at Starbucks/lobby and a $20 hold on card? At least inform people ahead of time. I felt like a criminal putting down a deposit because I might steal something. Will not return for this reason, could get a condo at a much cheaper price and not have my money on hold.
February 17, 2014
Rated 5 out of 5 by Snoopy25000 Great Value
I have nothing but praise. We just had an ideal resort stay and everything went smoothly. The facilities and room were immaculate and the location right on the water is stunning. Most of all, we were so impressed by how genuinely warm and friendly the staff were. Other high end resorts on Kauai have a much more corporate feel, so I really appreciated the aloha spirit of the staff, many of whom were local locals. We want to come back!!!
January 28, 2014
Rated 5 out of 5 by Suelou Beautiful Views...Amazing Staff
We were returning to Kauai after many years of just using our Westin Timeshare in Maui. After a busy family vacation with the six grandchildren, we wanted to celebrate our 49th anniversary on the beautiful island of Kauai. The Sheraton staff welcomed us with a beautiful upgrade to an ocean front room, and sent us a bottle of champagne to start off the celebration of our marriage milestone!
From the friendly valets at the front, to the gorgeous views of our room, we cannot say enough about the treatment we received at this particular Sheraton.
September 20, 2013
Rated 2 out of 5 by Krizzy622 Improvements Needed
Our personal experience with this Sheraton was not a good one. We came back to our room one aft noon to find our door was left open. Was woken up most mornings by guests moving balcony furniture above us. The hallway echoed badly. Housekeeping starts very early in the morning. By 8 am they are knocking on doors yelling housekeeping. Our bellman informed us that 2 bottles of water were included in the sort fee and yet every day we had to call and ask for the bottles because housekeeping never re supplied them. We would not stay here again.
September 26, 2013
Rated 5 out of 5 by Frfrgin This hotel met all our needs
The. Buffet breakfast was excellent with many choices. We enjoyed the complimentary wine tastings. It was an opportunity to meet fellow travelers. The fitness center was state of the art.
May 19, 2014
Rated 5 out of 5 by WS05 Wonderful Hotel
The hotel was located in an ideal location for activities and just hanging at the beach / pool areas. lovely beach.
May 20, 2014
Rated 5 out of 5 by greatful This hotel provided great service
Unfortunately my stay was short, but I found the staff courteous and helpful so that I could complete my objective to attend my nephew's wedding. They were helpful to give me directions to expedite my attendance.
May 19, 2014
Rated 4 out of 5 by SeniorP Oceanfront Experience
Our six day stay was a nice departure from cooler Pacific NW weather. Our ocean front room was very nice and a scenic view of the pool and ocean. The staff was very attentive with just a few minor hindrances. It took over 15 minutes to check in, two breakfast meals were not prepared correctly as ordered and was a leak in the hallway near our room. Poipu location has plenty of amenities nearby and easy to get around in a rental car.
February 25, 2014
Rated 2 out of 5 by scubawife Needs Work
I must say that we were rather disappointed with this Sheraton.
Pool area very crowded, small for hotel size, not enough shade, umbrellas.
The fitness center was lacking , treadmills out of order, no one at the front desk knew anything, when would be fixed. Broken for 3 days, then just GONE
The Rum Fire Restaurant service was abysmal. My husband's main course was brought out 10 minutes before mine. His dinner included dessert and the waiter just brought it out, never asked me if I wanted to order anything, I had to ask for it when my husband was served. My food was mediocre but my sorbet dessert was good.
Even the turn down service was disappointing, if there are 2 people in the room, why leave just ONE chocolate?
The valets were great and friendly
June 19, 2013
Rated 5 out of 5 by sgrdn3 Still a great spot for fun
This was our fourth stay but we had not been for 8 years. It is the very best location on Poipu beach. There were some nice improvements made in the remodel and the rooms (we had two in our family group) were tastefully decorated, spotless and with beautiful views. The front desk, housekeeping and food service staffs are all excellent. The only slight disappointment was that the main restaurant (the only dinner restaurant) has a very limited menu so we only ate one meal (breakfast) which was delicious but we need more choice for dinner.
January 1, 2013
Rated 5 out of 5 by Hotelbummer13 Absolutely Amazing
From the minute we arrived, we never felt so appreciative of a hotel stay. We were there for our honeymoon and it was supremely satisfying. The views were breathtaking. The staff amazingly helpful and attentive, especially with recommending other places to visit and things to do on the island. Rum Fire had tasty food and good drinks at the pool. Plus the perks of being a gold spg member were phenomenal along with rhe extra attention we received thanks to being on honeymoon. We fully intend to stay here again and never wanted to leave!
September 10, 2013
Rated 3 out of 5 by Leslie77 Nice location but not what I bargained for
I had hoped service would improve after renovation. Check-in took more than 30 minutes. The ocean front room I was told I would get using my Starwood points never materialized. Our room was as far away from the ocean as you could get, and you could barely see it if you squinted between the buildings in front. There was no clear map of amenities. The staff seemed unaware of the different restaurants on site. The restaurant Rum Fire was excellent, however.
February 16, 2014
Rated 4 out of 5 by Travelnuts17 Sheraton Kauai, Hi
Very disappointed that there isn't 24 hour restaurant service. I've never been in a resort where food wasn't available all the time.
Staff service at the front desk was slow and very pushing trying to sell time shares.
Shuttle service to restaurants was handy and. quite convenient.
Noise from continual ground maintainance was offense. I was almost hit by one of the lawn people in their carts! Ouch!!
March 2, 2014
Rated 5 out of 5 by mgsgk2013 Awesome Hotel, Staff & Location
Perfect location, incredible view, beautiful grounds, extremely relaxing, the hospitality of the staff was incredible, Betty at the front desk made our trip; she is amazing (thank you Betty). Our room was quiet and very clean (we couldn’t have asked for a better room). The hotel, the staff and the view from our ocean view room exceeded our expectations. We had an awesome time at the Sheraton Kauai Resort and words can’t describe how much we enjoyed the stay. We can’t wait to return and we would highly recommend this hotel to anyone.
August 8, 2013
Rated 5 out of 5 by FinnandGauge Awesome beach!!! Great Resort!!
Sheraton Kauai in Poipu was such a great location, and spot. Everything you may need is right here!! The Staff was very kind, and helpful. Room was very clean, and housekeeping worked around our son's sleep schedule. The workout facility was great, and the view was second to none. Whale watching from our lanai, and the beach at the resort was perfect for swim/surf/snorkeling. The pool was great, and so much to do nearby if you wish to explore!!!
February 17, 2014
Rated 3 out of 5 by Caroline234 Not the dream vacation we hoped for
We were very disappointed in our room location, with noise from maintenance, construction and pool area, issues with our bathroom facilities and the attitude of some of the staff. After three days of trying to get issues resolved we were moved to a suite for our last night stay which was appreciated, just a little too late. We went to the resort Luau and while the entertainment was good, the food was very disappointing. We did however very much enjoy the food at both Rum fire and Lava's. The grounds were nicely kept and the ocean view was excellent.
May 3, 2014
Rated 5 out of 5 by Dennis007 Excellent Beach Location & Property!
The renovated room was fabulous!
May 20, 2014