Rated 5 out of 5 by CaliforniaTraveler1 Great location, great service
It was our family's first stay at this hotel, and we will definitely come back!
Check-in was smooth, baggage service was excellent, and our room was clean and had a very nice view of the Ocean.
Thank you Sheraton for helping us have a wonderful experience at a classic location!
June 9, 2014
Rated 5 out of 5 by Jimbo11 True Home Away From Home
Was greeted and acknowledged of anniversary. Was given the room that we requested when we made our reservation. Great location, wonderful staff, and helpful housekeeping. It's our 3rd time staying here and we always feel like we are at home. Nice pool and hotel is very close to everything, shopping and food.
April 25, 2014
Rated 5 out of 5 by Loi3 A simlpy beautiful resort for all occasions!
We stay at this resort when our family visits Kauai. Wonderful location. Staff is very helpful and friendly, making us feel welcome. We love this resort. Enjoyed breakfast at Rumfire, not impressed with dinner. Felt it was not a good value for what we ordered, although the food was good. Overpriced!
October 22, 2012
Rated 5 out of 5 by Renorenosteve Great Hotel
Great service and accommodations. Our poolside room was noisy and they graciously moved us. Jennifer at the front desk was very helpful. The hotel location was close to the beach and all the "action" at Waikiki. We loved it. If you're a light sleeper request a room in the back of the hotel.
January 22, 2013
Rated 5 out of 5 by Mopugs Family Staycation
WE had a great time staying at the PK overnight. We enjoyed the accomodations, buffet, pool and service.
Before checking out, we inquired about staying at the PK on September 22nd. Only to hear that the hotel is booked solid from September 22 thru October 30th. We will be back, for sure!
September 4, 2012
Rated 5 out of 5 by n2shopping Great Service. Great Location
Every staff member was service oriented, helpful, and genuinely friendly. Perfect location, walk to all the shops and restaurants. Beach is across the street. Easy parking. Clean room. Comfortable bed for a good nights' rest. They have the best lava flow and at the buffet was yummy
August 18, 2013
Rated 4 out of 5 by JPTime Great service but needs renovation
Love the new end of summer appreciation program for platinum members, but hotel needs renovation. All staff encountered are very welcoming, professional and efficient; they are assets to the SPG organization
August 27, 2014
Rated 5 out of 5 by PatRN Historical ambiance of days gone by.
Every time my ohana stays at PK, I am reminded of the beautiful Princess and Ainahau. The hotel has great pictures of the princess and the historical significance of the property reminds me of Hawaiian Ali'i and history of days gone by. The staff at PK have true aloha spirit.
September 26, 2012
Rated 5 out of 5 by SirRandy Comfort & Central Location
We were generously moved into a city view room w/a balcony (partial ocean view) and loved the room. The housekeeping staff were always on time and kept the room neat, clean & tidy! Lobby and pool area showed signs of age, but I still found it comfortable. Staff were extremely friendly and accommodating. There was an adjoining room with a door separating. The only thing I noticed that when the neighbors got loud, you could hear them. I'm sure they could here us as well! Happy to do a return stay. Also, I usually join 24 Hr Fitness for a week, but found that I could do my daily exercise regimen in the Fitness Center on the 2nd Floor. Would love to have more fitness gear (foam roller, yoga mats).
August 16, 2012
Rated 5 out of 5 by Spike666 Great Hotel
Have stayed at this hotel (5) times and never been disappointed. Undergoing some renovations at the moment so a few of the activities were not on but still a great friendly hote. definately makes us feel like part of the "OHANA" Family, every time we visit.
May 20, 2014
Rated 5 out of 5 by ghislain Employee passion
We had a great stay because the employees really take great care of their guest from the pool team to the front desk to the restaurant everyone was just fantastic. this hotel is very well located and really comfortable. We will go back in 2013
November 13, 2012
Rated 5 out of 5 by GreatStay2012 Great Christmas 2012 stay
We had a great experience at the Princess Kaiulani this year.
It’s a great place to stay, friendly staff, clean room, fantastic hotel services.
Our family loves this property, good quality for the money and not pretentious, it fits our style.
January 3, 2013
Rated 4 out of 5 by ChristopherK Good Value
Overall very good value. Clean, comfortable, small room. Very friendly personable maid. Very good food. I just don't understand why the wait staff at the morning buffet has to be so rude. They often went out of their way to be crabby.
November 4, 2012
Rated 5 out of 5 by Frank53 This hotel was awesome
The most important thing during my stay was the great staff at this hotel. Any time I needed them the service was prompt and courteous. The cleaning staff members always greeted us with smiles and a Aloha. Keep up the good work.
December 20, 2012
Rated 5 out of 5 by Maximusjr Great stay
Other than the Internet connection being a bit spotty, and never actually being able to connect to link Sheraton (one of the connections available) everything was great
July 26, 2014
Rated 2 out of 5 by micker716 This is a Sheraton?
Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki.
October 19, 2013
Rated 4 out of 5 by CMorse301 Excellent location
My husband and I really enjoyed the hotel, the morning pastries, and the location. Anything you needed was in walking distance. Our hotel was a few steps from the beach and viewable from our room.
February 13, 2012
Rated 5 out of 5 by Max14 Great Service
Overall, great service. The only negative is that our room was an "older room" and it did not have a thermostat. During the day, we wanted the room colder, but could not control the temperature.
August 12, 2013
Rated 5 out of 5 by Sarah82 Great Hotel
Staff are very helpful and friendly and give great service. Overall an enjoyable experience and would highly recommend this hotel to friends and family. Definitly will be coming back again.
March 13, 2013
Rated 5 out of 5 by Smitchell025 fabulous location and great staff!
We loved being able to walk across the street and lounge at the beach. The pool was well kept and in a great central location! Also, great workout facility with nice view of the pool!
October 28, 2012
Rated 1 out of 5 by snapfish Dirty...very dirty..housekeeping asleep.
1. Bathroom as very nasty. Toilet seat was pee stained.
2. Previous guests left shopping tags behind which were never cleared out.
3. Complimentary bottle was opened.
May 3, 2014
Rated 5 out of 5 by septemberlove Excellent, excellent choice!!
We just came back from Hawaii, I highly recommend this hotel, I just can't say enough about the excellent service we received, every aspect of this hotel is just great!!!.
September 23, 2012
Rated 2 out of 5 by Lindsey10 Great location but very outdated
This hotel is in a prime location; easy to walk to the beach and restaurants and very close to Diamond Head. The cleaning staff was very thorough and got to our room early every day. However, when we arrived we had asked for a pool view, but also needed early check in because we were going to a wedding. The staff was able to provide a room promptly, which was great, but we were placed in the corner room next to a bunch of high school graduates. We had to be moved to another room because of the noise-this room was a city view because it was all that was available. We were told that the manager would contact us the next morning to work it out, but never got a call. We ended up calling and the only thing they did was drop our nightly rate down to the city view rate. The rooms need improvement big time! Wall paper is peeling off and turning brown and furniture is outdated. Overall, for the price and location it was acceptable, but nothing like the other Starwood hotels we have visited. Staff was friendly though so we can't complain too much. We would love to see this hotel get the attention that all the other Starwoods do!
June 16, 2012
Rated 4 out of 5 by Facilit8 Room facilities
Please do not provide plastic and paper cups for drinking in the room. Please provided decent tea spoons. What you provided to us "cheapen" your Sheraton image !
January 9, 2013
Rated 1 out of 5 by santri Bad category 5 Starwood Property
Rooms - Very small and worn out
Platinum Benefits - None, with no upgrades despite trying with upgrade nights
Staff - okay
Location and Views - poor on Waikiki
June 23, 2012
Rated 4 out of 5 by Taxchic22 Best location on Waikiki
Great location but the hotel needs some definite updating. The plumbing in the rooms is very old and worn. Leaks and the finish on the faucet is worn off.
September 29, 2013
Rated 5 out of 5 by Angelo12 Excellent Stay
My hotel experience could not have been nicer! Staff was great, room was great and the food was really outstanding. I hope to come back soon.
March 21, 2014
Rated 5 out of 5 by Camps Sheraton has always been exemplary
There is good ambience beginning with the lobby, to the charming garden restaurant with great buffet and well chosen Hawaiian entertainers.
October 28, 2012
Rated 5 out of 5 by Cece68 Great Family Get Away
The service is good. Our room has the pool view and still can see the ocean. The room has a good space for family get away.
May 27, 2014
Rated 5 out of 5 by Goose Staff was very helpful
Staff assisted us in getting ealier access to complimentary suite so we could shower ahead of our flight after we had cehcked out.
August 20, 2012