大开曼岛七哩滩威斯汀度假酒店

  • 开曼群岛
  • 大开曼岛
  • 七哩滩,
  • 邮政信箱 30620 号
  • 地图
 

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Rated 4 out of 5 by 296 reviewers.
Rated 2 out of 5 by Westin Grand Cayman Remarkably poor service: Room was not clean until late in the day and you literally had to "beg" to get them to clean the room earlier in the day. In addition, the turn-down service was never done (except for the day before departure again after asking the supervisor) and when insisted to get it done, the cleaning lady was very, very rude. Further, the hotel had an unusually serious problem with flies, literally not allowing us to eat in peace. We noticed that the trash was only taken out after several days, which can explain the flies. Finally, a serious problem with mosquitos should be addressed as well. June 12, 2013
Rated 5 out of 5 by Love it! I have stayed at the Westin Grand Cayman a number of times and can't say enough good things about it. The beach is as nice as anywhere in the world. Sugar white sand, aqua water and a great setting. The grounds are clean and the staff is awesome. You can stay here for a long weekend without a car with no problems- good food is close. excellent SPG Platinum recognition too. Try for a ground floor beachfront walkout room if you can. November 9, 2011
Rated 3 out of 5 by Weston Grand Cayman Over all the facility was nice. The room provided was not the room reserved. I was told that the room with two double beds that I reserved and paid for in advance was not going to be available. I had 2 adults and 2 Children, ages 11 and 14, with me and the room had one King bed and the children were to use air mattresses on the floor. The first night blankets were not provided even after repeated requests. What I found most difficult to understand is that I needs to request and push for a solution, nothing was proactive. I was told that my room would have been available and secured if I had called the Weston directly. I find this policy difficult to understand and I am not motivated to call the Weston directly based on this experience. There were many opportunities to find a reasonable solution but the staff did not seem to care at all. April 9, 2013
Rated 5 out of 5 by Wonderful facility inside and outside! Our weeklong stay was perfect! Our room was ready upon check-in and throughout the week the room was clean. Any time we needed anything, someone was always willing to accommodate us. The pool and beach areas are beautiful and we had plenty of chairs and shade umbrellas to choose. The outside bar is a bonus and the food and drinks available are priced right! The concierge service is top notch and very pleasant to work with!! July 30, 2013
Rated 5 out of 5 by Everything I expected and more! The minute we stepped into the lobby, beautiful, warm and friendly smiles greeted us! That pretty much set the tone to an incredible vacation. The staff was amazing and incredibly attentive. The facilities --in tiptop shape... Housekeeping --prompt and thorough. Beach was well kept and so beautiful! But last, but by no means least... The Heavenly Bed....it is truly heavenly!! Need I say I'm a happy guest? May 2, 2013
Rated 4 out of 5 by Wonderful Week In general, we had a wonderful week at the Westin. We felt the beach was the nicest by far as we walked the island. The staff was also very friendly and accommodating. Our only issue was with the showers. Most nights we had inadequate water pressure and very little hot water. It was actually difficult to shower. Other than that we had a fantastic vacation. January 2, 2014
Rated 3 out of 5 by Staff attitude needs improvment Traveling from USA where "client is always right" is a motto in hospitality; we could notice how staff attitude in your establishment is different and sometimes out right rood. May 27, 2014
Rated 3 out of 5 by This hotel was ok This was my first time staying at the hotel and I was a little disappointed. I am SPG customer and front desk was not as pleasent. I understand it was busy but a smile goes a long way. The shower in our room as well was not working properly. May 26, 2014
Rated 2 out of 5 by If only the staff cared... The wi-fi is only strong in the lobby, but spotty even there. The housekeeping is lacking and turn-down service is a joke. The drinks are bad and overpriced. The Concierge does not know anything outside of Red Sail Sports - don't expect any insightful vacation advice. "Service Express" is anything but. Thank goodness the beach is beautiful, or our week would have been a complete bust. August 4, 2013
Rated 2 out of 5 by Our hotel room was filthy Our room was filthy. There was a huge hair ball in the corner by the bathroom the day we arrived. I don't believe the cleaning ladies vacuumed once our entire stay. The bathtub was stained and the sink cracked and had a small hole in it. I have pictures of it all. January 24, 2014
Rated 5 out of 5 by Amazing I had a beautiful view from my Oceanfront room. The staff did an OUTSTANDING job of recognizing my birthday, with rum cakes, a layer cake, and a chilled bottle of wine. The staff at the beach would dig an umbrella anywhere for us! The service was EXCELLENT! You guys are the best - can't wait to get back again. I can't say enough good things about this place. July 13, 2013
Rated 5 out of 5 by Cayman Westin Rocks! This resort has been a long favorite of ours every time we visit our family in the Caymans. The staff is always "Spot on" with professional courtesy and accommodating to our every request or need! The resort is always clean and squared away. This is the only resort we chose to stay at because of its beaches, facilities, accommodations, and personnel! May 29, 2013
Rated 5 out of 5 by One of the best hotels on Seven Mile Beach I had an opportunity to visit other hotels on seven mile beach at Grand Cayman and I feel that the Westin is one of the best. The landscape and turquoise color of the hotel is beautiful; the beach layout if very spacious; the food is pretty good and the hotel staff in most of its departments was very professional and friendly. November 25, 2013
Rated 5 out of 5 by Beautiful beach Soft sand beach with clean,clear, warm water. No problem getting chairs. Organized umbrella distribution by Nick and helpful pleasant staff made the morning beach set up easy and stress-free. Could use some evening activities for teens and college kids (bonfire, DJ, etc). Very nice vacation. January 1, 2014
Rated 2 out of 5 by I was extremely disappointed I am positive the executives of this co would be extremely disappointed in the conditions of our room. I have photos of the dirty stained bathtub, the hole in the cracked sink and the HAIRBALL that was in a corner and remained there for our stay until I finally removed it. December 30, 2013
Rated 5 out of 5 by Great Relaxing Stay Another great vacation at Westin Grand Cayman -- where we have vacationed 9 or 10 times. Nice redo of the hotel, rooms, lobby, bar menu, stores, etc. Same great people, beach, snorkeling, and attitude. January 22, 2014
Rated 5 out of 5 by Great Staff & Ammenities We had an awesome time. The Luxury Cabana's were great. The Beach Staff (Maya) was outstanding and very attentive. The Red Sail Sports team is super accomodating. Dan and Tammy from Red Sail Sports were perfect people to lead us on our privae boat tour of the island. Thanks to all the staff who did such a marvelous job. July 22, 2013
Rated 5 out of 5 by Excellent stay overall The rooms, facilities and service were excellent. We used all of the restaurants and most of the shops and stores, and all of these were convenient and reasonable. We were especially pleased with the friendly and helpful staff. Thanks for a great vacation. December 26, 2013
Rated 5 out of 5 by Very friendly staff, great location We stayed 9 days and absolutely loved our experience. The hotel and staff are exceptional and the beach is amazing. May 25, 2014
Rated 3 out of 5 by Hotel needs redo I think hotel needs an update Pool and jacuzzis not maintained green mold Bathrooms tub not draining called multiple times sewer (septic gas comes out of toilet) Terrible smell Housekeeping awesome staff friendly Resort fee very high especially when we could not use pool and jacuzzis July 21, 2013
Rated 5 out of 5 by Best Stay Yet My wife and I have stayed at this resort for the past several years and this has been the best stay yet. The staff was friently, helpful, and met our needs. We have already booked a stay this November and plan on annual trips to this resort based on our latest experience. April 10, 2013
Rated 5 out of 5 by Westin Grand Cayman is a great vacation hotel We have just returned from our eighth visit to Grand Cayman and the Westin Resort & Spa. The new ownership's commitment to the hotel has been welcome and the updates to the rooms, lobby, Workout area, beach amenities and new restaurant, The Beach House are all fantastic. But what has not changed is the warm, friendly and most accommodating staff of the hotel. We have always been treated like "family" and the staff continues to "bend over backwards" to make certain that are needs are met and that are stay is memorable. We will return again to experience the Cayman Westin Experience. January 1, 2014
Rated 2 out of 5 by Not at Westin Standards! - Beach umbrella shortage - Resort amenities not explained - Room amenities not stocked/staff not aware that some of these things need to be available for guests - Dated look for room interiors - Bell hop not offered - Hurried check in May 28, 2013
Rated 1 out of 5 by Not satisified The Westin in Grand Cayman unfortunately did not meet my expectations. The service was poor, unfriendly staff and they did not have a roll away bed for me when we arrived even though I booked it 4 mos in advance. April 1, 2013
Rated 5 out of 5 by Comfortable, friendly,clean Stayed here 3 yrs ago and was very pleased that we returned again to the Westin. Lovely remodeling done, comfy, clean, very happy with all. Love the CAYMANS , and WESTIN November 18, 2013
Rated 5 out of 5 by Great Hotel Just got back from vacation at the Westin Grand Cayman and can't say enough. The service was the best at the bars on the beach at the restaurants (plus the food was terrific). Will be back each year. September 9, 2013
Rated 5 out of 5 by THIS HOTEL IS THE GREATEST! EVERYTHING ABOUT THIS HOTEL MET MY EXPECTATIONS. I WILL DEFINITELY BE STAYING HERE ON MY NEXT TRIP. THIS WAS OUR THIRD TRIP AND BY FAR THE BEST. THANKS TO EVERYONE FOR MAKING IT THE BEST STAY EVER! July 22, 2013
Rated 5 out of 5 by Great Vacation Spot! Just had the most relaxing and fun vacation at this property. Very positive experience! Although they have limited participation on the SPG Program, a simple phone call with their front desk a few days before and I was upgraded to an ocean view deluxe room. There were tons of families and couples - and groups of friends - there really is something for everyone both in Grand Cayman and at this hotel. The beach is beautiful and clean - and very safe. The food was delicious, the service was awesome and the drinks were strong and refreshing. If you walk down the beach (and you should), you can see the offerings of other resorts and the Westin is clearly tops. Thank you Westin Grand Cayman for a great winter vacation! As with any resort, the prices are not cheap. The breakfast buffet is plentiful (and delicious) but about $30USD. Even a coffee and bagel will run you around $10 USD. They have some restaurants across the street - and if you have a car, you should go to the market. Also, during high season, guests are known to get on to the beach EARLY (8AM) and claim their chairs, towels, umbrellas and spots - so don't be left behind (they run out). Finally, not much of a social scene at the hotel bar and the town is not easily accessible. December 26, 2013
Rated 5 out of 5 by Tasteful renovation, Outstanding service Thank you Westin Grand Cayman for making me feel well rested and well cared for. The rooms look a million dollars and the beach - nothing short of environmental perfection. August 23, 2013
Rated 5 out of 5 by Amazing Everything in this hotel was Perfect. The staff was super friendly, as was everyone on the island. The rooms were clean, food was great and the beach was out of this world. July 26, 2013
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