Rated 2 out of 5 by Avoid4119 Disappointing
This was my first time to Maui last week and I must say I was quite disappointed. A number of things need improvement in the room itself and some of the font desk staff (concierge was great). First off, with the room, the first room we were given had a strong smell of smoke and I'm quite sensitive to this due to my asthma. We had requested three times a crib but none was there and we had to wait and this was not helpful as we came in on a late flight. The second room we were given wasn't much better but by now I couldn't be bothered to wait for another room. Front desk staff weren't too friendly with trying to find us any room but did offer to upgrade us for a price difference (no thanks!). For this inconvenience, the front desk manager did compensate us.
Unfortunately, things just seemed to get worse after the first day. We stayed in 4119 and had a real bad ant problem. Even after 3 sprays, they were still prevalent. One time we had to wait an hour for someone to come. Did front desk care? No, the final response I received was: oh yes, I have them in my house as well, they are looking for water. Besides the ant problem, the jetted tub was disgusting. I filled the tub, turned it on only to find the jets spewing black stuff. I filled the tub 4 times and turned the jets on in hopes of clearing what looked like soot but no luck. The jetted tub was not usable.
Front desk and concierge staff seemed very disconnected. One would tell me I get one mid-stay cleaning while the other told me I get daily. I was also asked to go and present ID to verify the occupants only to be told by the front desk that 'someone' probably just got the last names wrong. Really?
In the end, I opted out of attending the timeshare presentation. I was told one of the perks for attending is to stay on the list for these timeshare previews but i agree it would be nice to see other properties, this just wasn't worth the 90 mins of my time.
The only positive? Beach and pool facilities were pretty decent and concierge was helpful to plan my week in Maui. Otherwise, this is one property I won't be staying at again.
October 4, 2013
Rated 3 out of 5 by Hammer007 Have realistic expectations- property was nice, but....
We were in the North Villas- keep in mind that this is not a hotel, it's a set of condos with some hotel amenities. It has a small grocery store, but no gift shop. They do have a couple of restaurants, but they are not open until later. To get breakfast, you need to walk over to the South villas, which with a disabled spouse & kids is a little difficult.
The rooms feels cramped if you're travelling with more than 3 people. The service at bars or pool side was not great but the overall hotel staff was very attentive and helpful..... when they were there to help (don't know if they were short handed for the holidays or not). They are renovating so some of the walls smell of paint and the floors of the elevator are exposed.
We had 3 days that they did not clean our room, at all! We had the tag not to bother us until later and housekeeping kept trying to clean the room early, waking up my children who were sleeping. When we left for the pool around 1 or 2 and came back at 5 or so, room was still untouched and I had to call housekeeping several times just to get clean towels.
We had an incident at the facility where my son got a little irate and profane while arguing with my spouse & I. Jeff and his security team did a great job in diffusing the situation and settling things down.
My wife is disabled and the bell desk/valet were OUTSTANDING with accommodating our needs and issues. They'd get a 10++ everyday and twice on Sunday.
I identified myself as a SPG Gold member several times, but was told that due to the ownership nature of the property that no additional benefits/status was available here. I'm completely realistic with that, but it's disappointing that my travel agent didn't tell me that ahead of time. However, as someone who has a spouse who cannot walk distances, I asked for a ground level floor or room near an elevator at time of reservation & it was put in the record. I received neither and when I asked for such at check in, I was given the canned line again :
"due to the ownership nature of the property that no additional benefits/status was available here."
For the money we spent for the trip and the money we spent at this "4 Diamond" resort while there, I had higher expectations for this resort and just thought we'd get better value and service for the money. It would take quite a bit for me to return to this resort, which is a shame because I really like the Ka'anapali area a lot.
December 27, 2013
Rated 4 out of 5 by Steven62 Great Annual Experience
After staying in the South Tower on previous occasions, we decided to try the North Tower. Same great value, slightly different viewpoints and poolside settings made for another memorable experience. Particular mention goes out to the Watersports and Pool services guys for always being energetic and friendly when ever you approached their building. Mike especially lead by example. I did find the parking stalls to be very narrow and was a challenge at times. We did have engineering come up to our unit on a couple of occasions, they were very prompt, efficient and very curtious. All in all another memorable trip to Maui, now time to start planning for 2013!
May 5, 2012
Rated 1 out of 5 by DrCantu No Bueno.
No Parking and slow valet since they have to retreive the vehicles from a far away lot, very slow internet, gave me a room next to elevator and when we complained changed us to a downgrade partial ocean view room, intermitent TV channels and when complained did not come to see but came and woke us up next day at 8 am even when we posted the no distrub sign, restaurant is worse than mcdonalds. We do NOT recommed this hotel, period! Dr. Cantu
July 23, 2012
Rated 4 out of 5 by CABeachGuy Great Beach, but not a hotel
Overall this is a very nice property. It caters mostly to seniors staying for 2+ weeks and families. I found the pool to be extremely loud and overcrowded. Past reviewers are correct, the chaise lounge chairs have a metal bar that hits your back, they should ask for a refund or free cushions from the manufacturer. The chairs are so packed in that you have no room to move around. Ka'anapali is probably the nicest beach. One thing to note, they do charge $10.00/day for a chair at the beach. I thought this was ridiculous. I was a guest of a Villa owner and it seem to me after spending so much for her time share they shouldn't nickel and dime their members. The room is appointed very nicely. The sofa bed is extremely uncomfortable so we opted for a rollaway (again an additional charge). Past comments regarding the maid service are correct. There is a midweek towel and sheet change but that is it. They do not clean the toilet or sink or anything. We clean our toilet at home more than once a week. More extensive cleaning is available, again for an extra charge. I will say there are housekeeping carts everywhere and their housekeeping staff is VERY accommodating. They will exchange your towels for you, give you more soap, shampoos or whatever you like. But you must go to them. I am not used to going on a vacation where I have to make the bed, clean the kitchen, clean the bathroom all the time.....I might as well have stayed home. Another reviewer complained about the food prices. Let's face it ALL food on Hawaii is expensive. The first night we ate at their Italian restaurant. The server did an amazing job, the food quality was good and the bill for a party of 4 with tip was $200.00. Another morning we ate at Duke's , just north of the property, for breakfast. The bill for 4 was in excess of $100.00 for coffee, juice and an entree for each person. The next day we decided to try the Westin buffet in the South tower. The selections were great. The food was high quality and it included juice, coffee, etc. They had fresh papaya, oatmeal and many other nice items. I feel the buffet at the Westin is the best value and offers many choices and selections. Other mornings, we ate yogurt and bagels from our room which was also a nice option. The property has two fitness centers, one located in the south tower and one in the North tower. Unfortunately, we didn't find out about the one in our building until the last day of our trip. I prefer the fitness center in the North tower as it has big windows and a nice courtyard view. Overall, I liked the property, but if you were booking it as a"hotel" room which they offer, I would suggest booking at a true Hotel property. If you like timeshares or are looking to buy at this property, I think it offers numerous amenities.
February 16, 2013
Rated 5 out of 5 by JonathanIreland Maui Villas
Overall a great time with an excellent facility
July 17, 2014
Rated 5 out of 5 by Chublets Best family vacation!
My young family and I enjoyed every second in Maui at The Villas. They did not want to leave the pools. The restaurants were great, everyone was very friendly. The concierge helped us figure out everything we needed to know and helped us plan our day to day activities. The room was very comfortable, and we don't know what we would have done without the kitchen and washer/dryer, oh, and not to mention the Bar B Q and shuttle!
July 6, 2014
Rated 1 out of 5 by Marbleguy Let Down
To use the word villa is stretching the imagination a little. Time share condos is more like it, service is all a la carte so if you go away for a vacation get ready to spend extra to get the rooms cleaned towels changed etc. Views tend to be more of the highway or parking lot and staff seem uninterested in helping apart from our concierge Caroline, she was very nice. Restaurants leave a lot to be desired and happy hour pool drinks taste very watered down. I'm a SPG Gold and very loyal to the brand but this was a big let down.
February 17, 2014
Rated 5 out of 5 by TandK Outstanding
We just returned from a truly outstanding stay at the Westin Ka'anapali Villas. From our first greeting at check-in, to the quality of our room, to the service offered by the concierge and all the hotel staff, to the excellent facilities--nothing could have been better. We highly recommend this and will gladly return.
The setting is great, with immediate access to the beach and the delightful 3 mile beach boardwalk. Although the hotel is large, with lots of families and young children, our room was exceptionally quiet, and we never felt crowded or congested. Commendations to outstanding Hawaiian hospitality.
April 2, 2014
Rated 1 out of 5 by Alex27 Rather disappointing
Sorry to say that it was not such a great experience:
We started on the wrong foot as we arrived from LA around 10 pm: No room service after 8 pm! We had to drive to Safeway to get milk and cereal not to sleep on an empty stomach.
I found the concierge service inaccurate and not informed. The concierge sent us to the Ocean Pool Bar and Grill but did not know that on Christmas day at 1.45 pm we could not get lunch, as after 1.30 pm that restaurant had already shut to prepare for the dinner buffet that evening. The only place (Pulehu is only open for dinner) was the Pailolo Bar, which serves only hamburgers, salads and sandwiches that are rather average. Could not get a piece of fresh fruit whatsoever.
Pulehu is a "wannabe" Italian restaurant. The risotto was overcooked even though I requested it "al dente" as I am a real Italian from Italy. The menu has a few mistakes to begin with: Saltimbocca is actually spelled with 2 "c"s, as is Piccata. I say "Peccato", which means "what a pity" or "sin"!
The beds are made in a ridiculous way, as you can only pull your sheets up to your waist without messing up the bed. The bottom sheet rarely reaches the end of the bed. And a duvet in Hawaii? So one can blast the air conditioning at freezing temperatures?
The spa experience: Had a lovely massage but could not go back to my room wearing the spa robe. Were they afraid I might steel it? The spa receptionist said people take all sorts of things at this hotel...What kind of people?
Must be a great place for families with young kids. We had an amazing view, from our second floor room, of the pirate ship and the kids pool/playground. Good thing the windows are soundproof. Pity the corridors are not sound proof too. Plenty of "guests" slam the doors and shout in the corridors, and I am not talking about kids...
December 31, 2011
Rated 4 out of 5 by Lu59 Elite Owner Privileges
Remember this, "An exclusive program available to a select group of Starwood Vacation Owners. It's the Starwood Vacation Ownership way to thank multiple-week Owners for their ongoing loyalty. Discover the benefits and find out how you can qualify." After being an owner for 11 years and an elite owner for 5 years, we checked into a room for our 30th wedding anniversary with a balcony that was a 4 foot concrete wall with two chairs and a table facing it. The only way you could see the pool, beach or ocean was by standing on the chairs and looking over the concrete. Thanks for the loyalty Maui:(
May 4, 2014
Rated 5 out of 5 by StormAndCo Great hotel with beautiful location
Very nice hotel but not sure what makes it a Category 7 hotel? That being said, everything was great, very clean and the location is awesome. Super nice beach and great for snorkeling.
The food is ok and prices too, but the selection is quite limited.
We had 2 "One bedroom", one for my 3 boys and one for me and the wife. I had booked 2 regular rooms but got upgraded on both accounts, thanks again.
All in all, we had an excellent stay for 6 nights, we had just been to Kauai for 2 weeks in a rented house, so it was perfect with some extra luxury and treatment at a super hotel.
If on Maui again I'll most likely stay at the same hotel, but I prefer Kauai with less tourists.
August 30, 2013
Rated 5 out of 5 by bw12345 Great resort and wonderful for fun and relaxation
I absolutely loved our vacation at the Westin in Maui. It is always great to know what type of standard you will get when you are traveling and there is nothing like wanting the best. Being able to have the best accommodations and services on vacation for the best value is what we always strive for. I enjoy Westin properties and look forward to continuing to stay with them when we do travel.
June 30, 2014
Rated 5 out of 5 by AmyVQ Wonderful Anniversary Stay
My husband and I were really pleased with our recent anniversary stay at the Westin Villas in Kaanapali! Yuki at the front desk of the South Tower was such a friendly and helpful part of that. She upgraded us without asking with our Starwood Gold status and was able to get us an early check-in, which was very convenient since we were on the property with our 6 year old. She congratulated us on our wedding anniversary and sent us a complimentary bottle of champagne. Our room and experience was so wonderful that we decided to stay in for dinner and have an early night in our awesome suite!! Thanks Westin!! :)
August 26, 2013
Rated 5 out of 5 by Derek4378 Great Stay!
Definitely recommend this resort villas to anyone planning on vacationing in Maui. Exceptional room, great service, and the ocean view was great. The resort is well maintained with a small lily pond with fish, tiki torches, cabanas, and a nice pool. Sidewalks to walk you straight to the beach. The beach bar have happy hour to enjoy a drink on the beach. Free good breakfast if you opt out of room service the following day. One small complaint inside the room were the privacy in the bathroom area. No locks on the sliding doors. Everything else in the room and resort made up for it though. Mahalo Westin!
February 12, 2013
Rated 3 out of 5 by USPP good but not great
I expected something extraordinary since this was a Westin. The hotel room was awesome, room cleanliness and maintenance was fantastic. But that was the end of the greatness.
Pool is too small for such a large complex; service at the pool was atrocious (2 service people for about 100 people that I saw). Breakfast was pretty bad and stale. We went to the Sheraton everyday since we had coupons that could be used either place. Location is pretty far from many activities, but right on kaanapali. Traffic can be a killer for any activities in south or central Maui. Parking is not free, it is $10 per day.
May 22, 2013
Rated 4 out of 5 by Chieko8411 BBQ's Not Working & Failure to Fix
This is the first time we have experienced such a significant lack of response a request to the Service Request people AND General Manager Nolen's "hotline" for sharing of concerns.
Two of the six BBQ's next to building #3 were not working for four of the seven days of our stay. My wife called Service Express requesting that someone meet me at the BBQ area. The Service Express lady said a maintenance person would be there shortly. Nobody responded during the 1.5 hours I was there. I also reported the problem to a staff member and GM Nolen's number with no results... You can do better than this!!
August 13, 2013
Rated 5 out of 5 by LWB44 The Resort was wonderful
The Westin Ka'Anapanli ocean resort villas really know how to make you feel at home.The staff are willing to do what it takes to make your experience a pleasant one.
June 30, 2014
Rated 4 out of 5 by aaa108 Great for families
Beautiful views, comfortable rooms and fabulous location.
July 1, 2014
Rated 4 out of 5 by Cathy30 This hotel can improve
As a special education teacher , I liked seeing the adaptive chair by one of the hot tubs.There is an issue with guests holding chairs at the pool by leaving towels and clothing.. In many cases, I saw no one retruning for over 3 hours.There has to be a better way to reserve chairs and not let guests save them unattended. I also felt that non guests were in the hot tubs and children under 6 were left in the hot tubs unattended by adults. There is no monitoring of posted signs. It would be nice to have a swim suit spin dryer in the complimentary room to use after being checked out .Especially since there are no plastic bags to put the wet suit in.It would be nice to have a lap pool for adults only.
June 20, 2013
Rated 5 out of 5 by KKPWW This hotel has it all.
I've been all over Maui. It's located in the best part of the island and cleanliness and service are second to none. We have stayed there more than once and don't see us using any other locations on future visits. Rooms, Staff, Pools, Bars, Beaches, and Services are great!
June 22, 2014
Rated 4 out of 5 by BHgal Great beach!
Spent 6 days at the Westin K'aanapali Ocean Villas starting 3/27/13. Great location with historical Lahaina nearby. Best snorkeling, no need to travel elsewhere. Saw huge turtles! Pools are average but perfect for younger children. The staff is friendly and very accommodating. Only a few restaurants which are reasonably priced considering it's Maui, but some top restaurants closely that the concierge can help with reservations. Would have liked to have been greeted with a lei and heard more Hawaiian music on the facilities to complete the Maui experience. Will definitely go back!
April 4, 2013
Rated 5 out of 5 by Chris298 Beautiful property/ Quality service
Have travelled many starwoods resorts and this one is exceptional. Spectacular property..snorkeling & whale watching from the beach. We are beach people and the beach staff was particularly helpful and pleasant. We had left our lounge chairs for a long walk and came back finding them moved and occupied...staff promptly handled and made sure we don't intervene...must mention Casey at the front desk..great job handling our requests and follow thru..she is special.
Had dinner at the pool bar on crab night...fresh sweet crab...delicious
Can't wait to come back!
March 23, 2014
Rated 5 out of 5 by Raymee Consistent High Westin Quality
Driving up the circular driveway to the resort you get the feeling you will be treated to an extraordinary experience. Walking through the lobby and overlooking the grounds immediately gives you the WOW factor. Immaculately kept property with activities for everyone. Concierge services ensures you have all the information you need (and more) for a fun-filled and relaxing stay. Resort Staff ensure you are well taken care of. Westin properties always provide consistent exceptional quality and service no matter which one of their properties you chose to visit.
January 3, 2014
Rated 1 out of 5 by anniversary Very pleasant stay
This was our 2nd time at this resort. We weren't as excited as we were last year, but as soon as our room was upgraded to an ocean view things improved. Alex at the front desk worked very hard to find us this excellent room. Our room was clean and comfortable. We found all the staff to be friendly and helpful both times we've been there. The grounds were beautiful, well kept, and clean. The sales presentation both times were not pushy or uncomfortable. The concierge's were knowledgeable and helpful. We had no trouble with Wi-Fi, used it every day in our room.
June 9, 2012
Rated 4 out of 5 by vmonk Better than expected
Considering that these are also vacation rentals and timeshare units, the room were much better than expected. Our room was up to Westin's standards.
Our favorites: the swimming and snorkeling in front of the hotel is convenient and fantastic, we didn't feel nickeled & dimed (they some "free" activities like the fish feeding for kids and grills for dinner, kids movie night), and great amenities (Starbucks in the north tower).
It seems like they could use more front desk staff based on wait times, however everyone was generally very friendly and helpful.
August 23, 2013
Rated 5 out of 5 by AlohaVirginia Wonderful Stay
It was our first visit to Maui and we had a wonderful four days. The Westin Ka'anapali Resort exceeded our expectations in all areas.
We especially enjoyed the pools, beach, and beach walk-way. Our one-bedroom suite was spacious, quiet and superbly equipped.
We enjoyed ocean view dining at the restaurant and beach bar.
June 7, 2014
Rated 5 out of 5 by JimCardiff Staff
Christine Lynch, one of your concierges, helped us tremendously with her recommendations of restaurants in the immediate area. Truly exceptional recommendations. Also, Matt, a server from Oceans restaurant to poolside was one of the best servers on the property. He always remembered our names, what we were drinking and had a funny story for us. He really took care of us well.
June 1, 2014
Rated 5 out of 5 by annie western kanapali resorts norht
Beautiful beach and spacious rooms
Only problem they collect lounge chairs at 4 PM just when you are truly enjoying the beach. Other resorts collect at 5 or later.
This really interferes with your beach enjoyement. and is a big negative.
Hotel staff friendly. If you stay beyond a week they do not make an effort to accomodate you in the same room. Real pain to change rooms as you can not check in before 4 and have to be out of room by 10am. So you practically loose a day. Pain to have to pack up again and unpack to move to new room.
March 6, 2013
Rated 5 out of 5 by HawaiinOcean Great Location
Nice location for ocean activities and other attractions.
June 18, 2014