Rated 4 out of 5 by RayCC A Mixed Bag
This is an excellent modern hotel. In general, the staff d do an outstanding job. While the room was expensive (it was the weekend after Christmas), we received a free upgrade to a suite. Our major complaint was we had asked for early check-in, arrived before noon, and had to wait four hours to get in our room. No effort was made to accommodate our needs.
December 30, 2013
Rated 2 out of 5 by Shuber19 Nice hotel - exceptionally poor service
It was supposed to be a one day getaway for my husband and I. It fell far short at 18.5 hours including very poor service. The plan: arrive, workout, nap and get ready for our 8:45 dinner reservation.
1) I think the 4:00 check-in time is too late. In advance, I requested an early check-in only to be denied. What was offensive was the following: arrived at 3:57 to be told our room wasn't ready, got the "ready" call at 4:21 and our bags arrived at roughly 5:40. Workout or nap but not both... we have to choose! It took three phone calls to even get our bags. We were compensated with a ride to dinner and one massage (not two) after turning down 10,000 points.
2) Prior to our arrival and again when we checked-in, we requested a late checkout versus noon. We were told we would be informed later in the evening, but no message awaited our return after dinner. We called at 11:30 to find out. Request denied. When my husband pursued why, he first heard that due to the size of the rooms they need four hours to clean. When he questioned the veracity of this and shared that this review would be written, a manager came on line. The manager apologized and then went on to explain that due to our compensation earlier for what was "over $450" (ride and massage.) We found it interesting as to how these two independent things got connected... you? Anyway, he had to be lying. The ride was for 12 miles, they offer up to 6 for free and our 12 mile ride back that night cost $22. The massage was $160 (and excellent.)
3) We were awoken this morning to intermittent crying/wailing (but no barking) by what we think was a dog in a nearby room. Regardless, why did this happen?!
4) When checking -out, the valet for our car couldn't be reached. We were told to go outside and hand our ticket to a valet - which we did. 20 minutes later our car arrived; after two more requests for the ticket we already handed over and one wrong car being brought.
All we wanted was to relax and have a bit of enjoyment. There is much needed in terms of improvement from this hotel. From a hotel of this caliber, we expected much, much more.
December 29, 2013
Rated 5 out of 5 by Asha82 Five star!!!
Had the best overnight stay with my little one! Everything was five star from check in to check out!! The hotel is in a great location, rooms are extremely clean, tastefully decorated and have state of the art technology! The staff is helpful, knowledgable, pleasant and genuine! Five star service without any pretentiousness at all! Very impressed despite a quick one night stay! Didn't have a chance to visit the restaurant but had a great breakfast on our balcony via in room dining! They were fully prepared for our arrival, made us feel welcomed and we will definitely come back for a vacation! Thank you!
December 18, 2013
Rated 5 out of 5 by GenaJ We love this hotel
This hotel is phenomenal! Their attention to detail and service is impeccable. The rooms and ocean views are breathtaking. Our only problem is with in room dining. Unfortunately, there is always a problem when we order room service so we just plan to go to a restaurant instead of ordering in.
December 18, 2013
Rated 5 out of 5 by OliNono St. Regis comes through again!
I have always been a fan of the St. Regis brand and the one in Bal Harbor did not disappoint! The hotel is gorgeous and no expense was spared. I was upgraded to the Imperial Suite and it was hands down the best room I have stayed at in any St. Regis property. I didn't use the signature butler services as much as I have in other St. Regis properties but I would say that it was on par with the excellent service that you can expect. All of the staff was very attentive and I enjoyed my time here. I was afraid that it was far from South Beach but it was only a $25 cab ride each way if you want to join the action down there. If you want to be far enough from the chaos of South Beach but still an arm length away, this is a perfect place to stay. Will definitely come back!
December 17, 2013
Rated 5 out of 5 by Andrew333 Simply spectacular service & incredible accommodations
We arrived for a very short weekend and were immediately impressed with the hotel, the staff and the overall experience. The SPG status recognition was greatly appreciated as we were upgraded based on occupancy to a 1 bedroom suite. The room was so impeccably appointed and the elevator opening up directly to our room is nice for privacy.
The views from the balconies are simply to die for....you couldn't spend enough time on the balconies if you tried. It's not however, the most private hotel...you'll definitely be seen and probably want to be!
While we never spent any time by the pool or at the beach, the grounds and pool areas look absolutely spectacular.
We did enjoy a nice dinner at J&G Grill, however disappointed that they added gratuity to the dinner, even for a party of two and it soured me a bit as someone who has worked the service industry before and always take good care of those who provide great service.
While there were a few hiccups, I.e. Not receiving our champagne delivered to our room and the TV service out for an entire night, the front desk staff was more than accommodating upon checkout and ensured we would not leave with that as our lasting memory.
It's an absolutely beautiful hotel (top 2 in my book countrywide) with really great service. I would highly recommend for anyone with the opportunity to stay here, you'll never regret your time or the beauty of the hotel.
December 15, 2013
Rated 5 out of 5 by mds9999 Great Service and One Spectacular Representative
While we enjoyed our stay once again at the St. Regis, I must that Jose Sanchez-Door Attendant, was SPECTACULAR in every way. He assisted our every need and was the best St. Regis representative that we encountered!!!! He should train all other St. Regis representatives. Thank you
November 30, 2013
Rated 4 out of 5 by tink218 wonderful weekend
I stayed at the St Regis for a long weekend with friends. The hotel and staff were more then accomodating. Our room was spendid. The staff was always on hand to assist in anyway. My only complaint is that on numerous occassions while dining, I always had to wait for something. If I ordered coffee, I got it right away but waited for the milk. When I ate at the breakfast buffett, I had to wait for utensils. There was another incident which I don't recall at this time. At a 5 star resort I expect the staff to be one step ahead of the needs of their guest. It was the small incidentals that were overlooked. I was asked what paper I would like in the morning but it never arrived. Acutally it did the next day. I stayed at the St Regis in Ft Laurderdale and did not have any complaints. Overall our stay was lovely.
November 17, 2013
Rated 4 out of 5 by RT316 This hotel is comfortable
The hotel provides a comfortable environment and good in-room facilities.
November 15, 2013
Rated 5 out of 5 by General0910 Luxury Done Right
I had heard great things about St. Regis Bal Harbour but had never stayed there. First thing you notice is the courteousness and great coordination between staff to make your stay as comfortable as possible. The rooms were amazing, the views even more so, the faciliites even more so than that. If you are in Miami Beach and are looking to get away and be pampered for a bit, I highly recommend this hotel.
November 12, 2013
Rated 5 out of 5 by Anniversary01 Amazing
The only issue with our stay is that we were not there long enough. We had planned to stay 2 nights, but extended it to 3 nights. Thank you to everyone that supported us.
November 11, 2013
Rated 5 out of 5 by JWUK Amazing Spa Team
The Spa is incredible, great surroundings and the treatments are very thorough, well in excess of the descriptions in the catalogue. The highlight for certain was the pedicure, great treatment expertly performed. The Spa team are wonderful, very efficient and professional, yet friendly and welcoming at the same time. I highly recommend a visit.
November 3, 2013
Rated 5 out of 5 by abcd Wonderful Experience
Property and staff were incredible. This is honestly one of the nicest hotels, locations, I've ever stayed.
October 31, 2013
Rated 5 out of 5 by shorty2222 Unbelievable
This is the most incredible resort in the ENTIRE Starwood chain. Immaculate & opulent facilities, incredible service, great location and attention to detail set the St. Regis apart from anywhere I've ever stayed. You won't be disappointed!
- Starwood Platinum member
October 31, 2013
Rated 5 out of 5 by momof4neededaweekendaway An amazing hotel - do not miss this experience
We enjoyed every moment of our stay. The hand-crafted cocktails were delicious. The service was undeniably;y the best we have ever experienced. The room was truly beautiful and spacious.
October 28, 2013
Rated 5 out of 5 by JGreen Highest Standard
I have had the great fortunate of staying in many luxury hotels when traveling, and the St. Regis at Bal Harbor has far surpassed them all.
The commitment to detail is unparalleled, particularly the service. Every individual associate was extremely professional and accommodating, while also genuinely personable.
The St. Regis is true luxury.
October 27, 2013
Rated 5 out of 5 by AMEC ST REGIS BAL HARBOUR - 5 Stars!!!
Top 3 Hotels in my list, excellent service, sparkles and friendly staff in all areas. J&G Grill lunch menu is superb. Definitely a returning guest in my next trip to Ft.Ll!!!
October 23, 2013
Rated 5 out of 5 by GarittK Amazing Place
Fantastic hotel and amenities just steps from the beach
October 19, 2013
Rated 5 out of 5 by ajnsons St. Regis - As always...
...another great experience at another St. Regis. The "do everything for our guests" attitude exudes from the staff.
October 19, 2013
Rated 5 out of 5 by fal1625 Fantastic!
This hotel is in my top 10 globally! I travel a great deal for business and this property is like returning to your home and not a hotel. The team is very well trained and professional but very plesant to deal with.
The rooms are stunning and the balcony expansive. The service is without question the best in the Maimi area. Kudos to the GM and all that are apart of running this property!!
October 15, 2013
Rated 5 out of 5 by LB86 Incredible Experience
My wife and I spent 4 days at the St. Regis Bal Harbor and were blown away. The property itself is beautiful. The design, materials, fit and finish, etc. are nothing short of impressive. What really made the experience though, were the staff. Everyone we interacted with were friendly, knowledgeable and genuinely interested in making sure we had a great experience. This property absolutely competes with the best hotels in the world and raises the bar for service. We will be returning soon.
October 12, 2013
Rated 1 out of 5 by Lily1 Annoying St. Regis Bal Harbor
From the moment we arrived we were harassed constantly by anybody you ran into asking our names and striking unwelcome conversations in the guise of friendliness.
By the pool area we were swarmed by how are you, who are you, what's your name again-too much
To top it off after we checked out, on our way out the door one last insult was with someone asking for our email address which we would not give him because at this point it was just ridiculous! Too Much in your face constantly. Not relaxing .
October 7, 2013
Rated 5 out of 5 by MichaelJB4 Finest Hotel in the World
My wife and I were looking for an Anniversary getaway & we chose St. Regis- Bal Harbour. The hotel founder has a goal of creating the best hotel in the world. I can not disagree that my wife and I truly experienced a perfect stay. The hotel staff could not of been more helpful, friendly and accommadating. From the stunning view of the beach to sitting poolside and being spoiled by staff to the smiling faces of the housekeeping staff that made up our room -congrtaulations to all-you scored a perfect 10 in all categories.
September 24, 2013
Rated 5 out of 5 by MaggieMay Great Long Weekend
I surprised my wife and daughter with a weekend at the beach. I'm so glad I chose the St. Regis. We all loved it. The beach, pools, all three restaurants, room, everything we experienced was fantastic. But I must say the service was beyond our expectations. Everyone treated us so warmly. I would like to mention Kurt, Sabrina and Alysa at the pool were so friendly and kind. Roy at Fresco was great. And Rodrigo the beach/pool supervisor treated us like family and went above and beyond to make sure we were taken care of, I commend him. We can't wait to return for another stay.
September 19, 2013
Rated 5 out of 5 by Kelli16 FLAWLESS
Extraordinary and genuine service, which creates a residential, comfortable and most relaxing atmosphere, at a premiere address. This staff is the guest experience as each member creates a warm, inviting and approachable environment in all aspects of the property. Consistency is respected and teamwork is an honor, which shows.
Your partner in Alexandria, Va
September 16, 2013
Rated 5 out of 5 by GlenE Magnificent Property - Incredible Service
This beautiful, new property is nirvana! Gorgeously appointed rooms and suites. Service is stunning, and the customer service focus is without peer. Facilities, especially the pools, are incredible. The hotel restaurants are fine dining at its best!
This is a must for anyone in the Miami area!
September 14, 2013
Rated 5 out of 5 by esthmaik Excellent Service from Top to Bottom
This was my first time at a St Regis as a guest and we were very impressed. Great job! Luxury all the way. We were celebrating our engagement and they sent us a beautiful arrangement of flowers with champagne. Thank you for making our stay unforgettable.
September 10, 2013
Rated 5 out of 5 by JRMaimi Fantastic staff & property
This was our 3 time visiting this terrific property.
The location, building and amenities are excellent.
The staff out did themselves, kind courteous, available but not over baring.
Excellent food, relaxing clean spa.
Only small issue is the quality of the towels in the guest rooms not up to par with the rest of the hotel, gray not soft and many were thread bear.
September 9, 2013
Rated 5 out of 5 by TheMansurs Service is outstanding
My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service.
Thank you to all!
September 8, 2013
Rated 5 out of 5 by rafaelia Excellent service
the beach is great
rooms with fantastic view
spa very expensive
September 7, 2013